686 User Reviews

Introduction to 686.com

686.com is an e-commerce website specializing in outdoor clothing and gear for men, women, and children. The company began in 1992 and has since expanded beyond snowboarding to include other outdoor activities like skiing, hiking, and camping. 686.com offers a wide range of products, from technical outerwear and accessories to casual apparel for everyday wear.

Pros and Cons of 686.com

Pros:

• Wide range of products made from high-quality materials
• Frequent promotions and discounts available
• Dedicated customer service team with helpful and friendly representatives
• Free shipping on US orders over $50
• User-friendly website with easy navigation and filtering options

Cons:

• Higher price range compared to some competitors
• Limited product selection for specific activities like rock climbing or mountaineering

User Experience

686.com provides a seamless and enjoyable user experience with a clean, easy-to-navigate website. Users can easily find what they are looking for through filters and categories tailored to specific products or activities. Product pages provide detailed descriptions, multiple images, and sizing charts to ensure customers make the right purchase. Checkout is a breeze with several payment options available and order confirmation and shipment notifications provided.

Pricing and Value for Money

686.com's products are priced on the higher end compared to some competitors. However, the high-quality materials and craftsmanship of their products justify the price point, ensuring customers receive long-lasting and reliable products. The frequent promotions and discounts offered provide customers with excellent value for their money.

Alternatives

686.com has several close competitors, including Burton, The North Face, and Patagonia, also specializing in outdoor clothing and gear. While these companies offer similar products and quality, 686.com differentiates itself through frequent promotions and discounts and a user-friendly website.

Customer Service

686.com has a dedicated customer service team available through email, phone, and live chat. Their representatives are knowledgeable, friendly, and responsive, offering quick and effective solutions to any issues customers may have.

Product Quality and Selection

686.com offers products made from high-quality materials that provide customers with reliable and long-lasting performance. Their product selection ranges from technical outerwear and accessories to casual apparel, ensuring customers find products suitable for their needs.

Website Usability

686.com prides itself on its user-friendly website, providing customers with several filters and categories to easily find what they are looking for. The website is also optimized for mobile viewing, ensuring seamless browsing and purchase processes for customers on the go.

Returns and Exchanges

686.com offers hassle-free returns and exchanges within 30 days of purchase. Customers can initiate a return or exchange through the website or by contacting customer service directly. The company also offers free returns and exchanges for US-based customers.

Promotions and Discounts

686.com offers frequent promotions and discounts, including seasonal sales, clearance sales, and new arrival promotions. Customers can also sign up for the company's newsletter to receive exclusive promotions and first-look at new products.

Reputation

686.com has a strong reputation as a reliable and trustworthy outdoor apparel retailer, with high customer satisfaction rates and positive reviews online. The company has also received recognition from various publications and media outlets for their quality products and dedication to sustainability.

Payment Options

686.com offers several payment options, including credit cards, Amazon Pay, PayPal, and Klarna. Customers can choose the option that works best for them, ensuring a secure and hassle-free purchase process.

Loyalty Programs

686.com does not currently offer a loyalty program but offers frequent promotions and discounts to provide customers with value for their money.

Customer Reviews

686.com has a high customer satisfaction rate, with positive reviews praising the quality and reliability of their products, fast shipping, and excellent customer service.

Community Involvement

686.com is dedicated to sustainability and social responsibility, and actively participates in various initiatives through partnerships with non-profit organizations and charities. The company also encourages customers to participate in their 686 Pledge program, focused on reducing waste and promoting sustainable practices.

Shipping and Costs

686.com offers free shipping for US-based orders over $50, with a $7.95 flat rate for orders under $50. International shipping is also available for an additional cost, depending on the destination. Orders are shipped within 24-48 hours of purchase, and customers receive a confirmation email with tracking information once shipped.