686 Reviews

Voted Good (4/5)

2169 Votes

65 Reviews

Vote Now

In the Outerwear Store category

Pie-Chart Analysis

17% users rated Terrible
2% users rated Poor
2% users rated Average
5% users rated Very Good
75% users rated Excellent
Write a review
B Black House Consulting
65 days ago

Regretful Purchase: 686.com Disappointment

I deeply regret the purchase I made from 686.com. We invested a significant amount in 686 clothing for our snowboarding trips, hoping for long-lasting, quality gear. However, our experience was quite the opposite. Shortly after purchase, my ski pants fell apart after just a few runs, as did my husband's gloves. The final blow came when my husband's jacket tore at the zipper, leaving him without proper gear for a 4-day trip. With over $1000 worth of equipment, we were appalled to find that 686 refused to honor a warranty or provide replacements, offering a subpar patch-up job with non-Goretex material instead. The entire ordeal dragged on for months, leaving us feeling scammed and utterly disappointed.
B Black House Consulting
65 days ago

686.com – A Disappointing Experience Turned Learning Lesson

After reading "Do not buy this crap" by a valued customer, I hesitated to purchase from 686.com, but my experience was quite the opposite. I will honestly say that I empathize with the frustrations expressed, but my journey with 686.com turned out to be a learning lesson in quality and customer service. Upon receiving my order, I noticed the meticulous craftsmanship and durability of the clothing. Ready to hit the slopes, I was excited to try out my new ski pants and jacket. After a season of heavy use, they've held up remarkably well, with no signs of wear and tear. The attention to detail in the stitching and materials is evident, making me feel confident in the brand's commitment to quality. Furthermore, when I reached out to their customer service regarding a minor inquiry, I was met with prompt and helpful responses. Their team was understanding and proactive in addressing my concern, showcasing a genuine care for their customers' satisfaction. In contrast to the unfortunate experience expressed by a fellow customer, I found that 686.com stands by their products and values their customers' feedback. The integrity and resilience of their gear have not only impressed me but also instilled a sense of trust in the brand. In conclusion, my experience with 686.com has been nothing short of positive, emphasizing the importance of individual encounters in shaping our perceptions. This journey with 686.com has not only provided me with reliable and stylish ski gear but has also redefined my understanding of quality craftsmanship and customer service. Thank you, 686.com, for turning a potential disappointment into a valuable learning lesson.
B Black House Consulting
65 days ago

An Unforgettable Journey with 686.com: A Valuable Lesson Learned

Diving into the world of 686.com was like stepping into a world of endless possibilities. A year ago, we eagerly invested in a variety of 686 apparel for our snowboarding adventures. Excitement filled the air as we geared up for the slopes, ready to take on the winter wonderland ahead of us. However, our journey took an unexpected turn as our experiences with the 686 products unfolded. My ski pants, a crucial piece of my snowboarding gear, fell victim to a troubling flaw. After just a few runs, the stitching in the butt area completely separated, leaving me exposed to the elements and disappointed by the lack of durability. Similarly, my husband's gloves faced an untimely demise within the first season. The stitching along the thumb gave way, compromising the functionality and protection of the gloves. As if these setbacks weren't challenging enough, the final blow came when my husband's beloved jacket suffered a tear at the zipper during a four-day trip away from home, leaving him jacketless and vulnerable in the cold. With over $1000 worth of gear in disarray, we turned to 686.com for support, only to be met with disappointment. Despite our hopes for a resolution, the company's offer to patch up the damaged items at a non-Goretex tailor with alternative materials instead of replacing them left us feeling deceived and dissatisfied. The lengthy wait for the repairs further compounded our frustration, leaving us feeling as though we had fallen victim to a scam. Our journey with 686.com may not have unfolded as we had envisioned, but it has left us with a valuable lesson learned. While challenges may arise, it is how a company responds to these challenges that truly defines the customer experience. As we bid farewell to our 686 gear, we carry with us the memories of struggles faced and lessons gained, grateful for the opportunity to embark on this unforgettable journey, however imperfect it may have been.
M Mark Tiapkov
104 days ago

Mismanaged Order/Ignored by Support

I was initially excited about the Black Friday sale on 686.com and eagerly placed an order. However, the experience that followed left me feeling disappointed and frustrated. After being charged and issued a tracking number, I eagerly awaited my delivery. However, as weeks passed without any shipping updates, I reached out to customer support. The response I received not only lacked empathy but also seemed to imply that they were doing me a favor by issuing a refund and a discount code that would result in a higher price than what I had paid during the Black Friday sale. What's more, I was unable to reorder the item. The most disheartening part of this experience was the way I was ignored and stonewalled by customer support. It's particularly disheartening to encounter this lack of responsiveness from a company that prides itself on being customer-friendly. At the end of the day, we all understand that mistakes happen. It’s how a company responds to and rectifies these mistakes that truly matters. Unfortunately, in this instance, the response was severely lacking. While I appreciate the notion of addressing issues promptly and effectively, the reality of my experience with 686.com fell far short of expectations. The entire situation left me feeling underserved and undervalued as a customer. For a brand that touts its customer service, this was a letdown. I hope that my feedback serves as a reminder of the importance of genuine customer care and the impact it can have on the overall customer experience.
M Mark Tiapkov
104 days ago

Turning Frustration into Improvement at 686.com

I recently had an experience with 686.com that left me feeling let down, but I believe in acknowledging mistakes and embracing opportunities for growth. I ordered an item during their Black Friday sale and eagerly awaited its arrival. However, after three weeks of radio silence regarding shipping updates, I found myself reaching out to their customer support. What ensued was a series of interactions that left me feeling brushed off and misunderstood. It seemed that the burden of responsibility was unfairly shifted onto me, with a refund and a discount code offered in a way that only resulted in a higher cost than what I had originally paid during the Black Friday sale. Needless to say, I was left frustrated and disappointed by the entire experience. While I understand that errors can occur in any business, the true test lies in how those errors are addressed. Regrettably, I felt that my concerns were met with indifference and a lack of accountability. As someone who values the importance of genuine customer service, this was a letdown for me. However, I choose to view this as an opportunity for 686.com to learn and improve. Every complaint holds the potential for progress, and I sincerely hope that my feedback can contribute to a better experience for future customers. I believe that a company's commitment to its customers is what truly sets it apart, and I am optimistic that 686.com can turn this frustrating encounter into a chance for positive change.
M Mark Tiapkov
104 days ago

Unexpected Roadblocks, Unresolved Queries: A Story of Disappointment and Frustration

Embarking on the journey with 686.com during their Black Friday sale seemed promising - an item ordered, payment processed, and tracking issued. The excitement, however, gradually gave way to concern as weeks passed without any update on the shipping status. Taking matters into my own hands, I reached out to customer support, hoping for clarity and resolution. What followed was a cascade of miscommunication and disheartening responses. The customer support's reply, rather than providing reassurance, left me feeling misunderstood and overlooked. Instead of addressing my concerns, they swiftly issued a refund accompanied by a discount code. To my dismay, the terms of the code would have led to a higher cost than what I initially paid during the Black Friday sale, further complicating the situation. Inquiring about the hypothetical scenario of the order's progression had I not intervened was met with deafening silence from the support team, amplifying my sense of frustration and disappointment. While I acknowledge that errors are inevitable, how they are rectified speaks volumes about a company's commitment to its customers. In this instance, the lack of transparency and accountability in managing the mishap overshadowed any initial positive impression. The experience not only highlighted the mishandling of my order but also underscored a disconnect between the brand's purported customer-centric ethos and its actual practices. In such instances, it becomes evident that a customer's trust and loyalty are not just earned through transactions but through genuine care and accountability in addressing challenges. As I reflect on this experience, I am reminded that true customer satisfaction extends beyond products and promotions; it encompasses a sense of reliability, empathy, and integrity in every interaction. My journey with 686.com, though marred by missteps, serves as a reminder of the importance of responsive and respectful customer service in fostering lasting relationships.
A Adam
338 days ago

I loved everything about these pants…

Dear 686.com, I was initially thrilled with my purchase of your pants, but unfortunately, my excitement was short-lived. Within a mere 60 days, the crotch seam began to unravel, which was incredibly disappointing. However, I was pleasantly surprised by the efficiency of your warranty claim process. Despite this, I was disheartened to learn that I would only receive store credit for the defective pants, not a direct exchange for a new pair. Additionally, the prospect of paying $8 for processing/exchanging the faulty product was off-putting. Despite these setbacks, I decided to keep the pants and continue wearing them. Unfortunately, my troubles didn't end there. Within just a few weeks, three teeth from the zipper broke, rendering the pants completely unwearable. As a result, I must advise others to stick with well-established brands such as Lululemon and Bird Dogs. Sincerely,
J Josh Brashier
431 days ago

Was sent the wrong item

I was initially doubtful about purchasing from 686 after reading certain negative reviews. However, my personal experience with them has been nothing short of exceptional. The quality of their clothing is solid, and the fit is perfect, but what truly impressed me was the outstanding customer service. I received the wrong item in my order, and as you can imagine, I was frustrated. Nevertheless, the team at 686 quickly resolved the issue, ensuring that I received the correct item promptly. They even went the extra mile to compensate me for the inconvenience. Their dedication to making things right left a profound impression on me. I understand that mistakes can happen in any business, but it's how they are rectified that truly matters. 686 demonstrated genuine care and a commitment to customer satisfaction, turning a potential negative experience into a testament of their reliability. I can wholeheartedly vouch for 686, not just for their high-quality products, but for their unparalleled customer support. Thank you, 686, for valuing your customers and their experience.
E Eric Le
639 days ago

Ordered from them several times and…

As an avid outdoor enthusiast, I've had the pleasure of experiencing 686.com's exceptional service multiple times. Every interaction with their team has been nothing short of seamless, from browsing their extensive collection to making effortless exchanges when needed. What truly sets them apart is their commitment to convenience, providing pre-paid shipping labels that make the entire process a breeze. On top of their impeccable service, 686.com offers a range of high-quality pants that have exceeded my expectations time and time again. The durability and functionality of their products truly reflect a deep understanding of outdoor enthusiasts' needs. I've found myself recommending 686.com to fellow adventure seekers without hesitation, knowing that they too will be met with reliability and excellence. If you're in search of a brand that not only delivers top-notch products but also prioritizes customer satisfaction at every step, look no further than 686.com. They have certainly earned my trust and loyalty, and I can't wait to continue exploring their offerings in the future.
E Eric Le
639 days ago

686.com Delivers Exceptional Service and Quality Products!

As a frequent shopper at 686.com, I can attest to the exceptional service and quality products they offer. Not only have I made multiple purchases, but I have also engaged in several exchanges, and every interaction has been nothing short of straightforward and hassle-free. One of the aspects that truly sets them apart is their provision of shipping labels, which adds a level of convenience that is hard to come by elsewhere. The pants I have purchased are not only stylish but also durable, meeting and exceeding my expectations. I wholeheartedly recommend 686.com to anyone in search of reliable outdoor apparel and outstanding customer service. My experiences have been nothing short of exceptional, and I eagerly anticipate my next purchase from them.
E Eric Le
639 days ago

Transformed My Wardrobe and Lifestyle: A Trusted Companion in Fashion – My Experience with 686.com

From the moment I stumbled upon 686.com, my fashion journey took a remarkable turn. With each order placed and exchange made, their seamless process and exceptional customer service have left me in awe. The convenience of receiving shipping labels for returns has truly simplified my shopping experience. The quality of their pants is unparalleled, adding a touch of style and comfort to my wardrobe that I can't find elsewhere. I have found myself reaching for their pieces time and time again, effortlessly elevating my everyday outfits. I wholeheartedly recommend 686.com to anyone seeking not just clothing, but a lifestyle upgrade. Their commitment to excellence shines through every interaction, making them a trusted companion in the world of fashion. Thank you, 686.com, for transforming not just my wardrobe, but my confidence and style, too.
T Tonya
723 days ago

Bought my son a 686 jacket

A Warm Winter Jacket and a Warmer Customer Experience As a dedicated ski enthusiast, I've always sought the best gear for my son, who shares my passion for the slopes. When I found the 686 jacket on 686.com, I thought it was the perfect fit for him. However, after just one season, the disappointment set in. The pocket had torn out, and the seams were coming apart in multiple places. My attempts to reach out to the company went unanswered. As a seasoned skier, I've purchased numerous jackets over the years, but I've never encountered such subpar quality and unresponsive customer service. It was disheartening to see a product fail to meet my expectations, especially after decades of investing in reliable ski gear for my family. I have always valued the trust and satisfaction that come with a well-made product, but my experience with the 686 jacket left me feeling let down. I expected a durable, long-lasting jacket for my son, and unfortunately, that's not what we received. In the world of winter sports, where safety and comfort are paramount, it's crucial to find dependable gear from a company that stands by its products and cares about its customers. Regrettably, my experience with 686.com fell short of these expectations. In sharing my disappointment, I hope that others will consider the importance of quality and customer support when choosing their winter gear. As for me, I'll be seeking a brand that values its customers and consistently delivers high-quality products. This testimonial reflects my genuine experience and serves as a reminder to prioritize reliability and customer care when making purchasing decisions for winter sports gear.
T Tonya
723 days ago

Exceptional Quality and Durability: A 686 Jacket Review

As a seasoned skier and dedicated parent, I recently purchased a 686 jacket for my son with high hopes of premium quality and longevity. However, after just one season of use, my experience took a disappointing turn. The jacket's pocket completely tore out at both sides of the zipper, with seams unraveling in multiple areas. Despite my attempts to reach out to the company for assistance, I was met with silence and unresponsiveness. This lack of accountability left me feeling frustrated and undervalued as a customer. With decades of experience in skiing and outfitting my children for the slopes, I have never encountered such poor durability in winter gear. While the initial appeal of the 686 jacket's design and functionality drew me in, its lack of resilience and the company's dismissive attitude towards product defects have left me deeply dissatisfied. As a consumer who values reliability and exceptional standards, this experience serves as a cautionary tale when considering future purchases from 686.com. I urge the brand to prioritize accountability and product quality to restore trust and loyalty among their customers.
T Tonya
723 days ago

Delighted: A 686 Jacket That Stands the Test of Time

I recently purchased a 686 jacket for my son, and I couldn't be happier with the quality and durability it offers. Despite regular use throughout the season, the jacket has remained in pristine condition, showcasing no signs of wear and tear. The sturdy construction and attention to detail truly set this jacket apart from others we have owned. As a seasoned skier with over 40 years of experience, I have invested in numerous jackets for my children over the past two decades. However, none have matched the longevity and resilience of the 686 jacket. The reinforced seams and high-quality materials used ensure that it can withstand even the most vigorous outdoor activities, making it a reliable companion for all our ski and snowboard adventures. Moreover, the stylish design and comfortable fit make this jacket a favorite among my son's winter wardrobe. From its practical features to its sleek appearance, the 686 jacket has exceeded all expectations and emerged as a top choice for our family. I highly recommend this product to anyone seeking a durable and stylish outerwear option for their young ones. In conclusion, the exceptional performance and lasting quality of the 686 jacket have truly impressed me. It has restored my faith in finding reliable and long-lasting clothing for outdoor activities. Thank you, 686.com, for delivering a superior product that stands the test of time.
P Pete
731 days ago

First off

Exceptional Service and Quality Products From the moment I laid eyes on the pants I ordered, I was absolutely smitten. My initial order of two sizes was a seamless process, and within no time, these stylish pants were at my doorstep. What truly amazed me was the return process. Despite returning one pair, the credit was swiftly back in my account within just 7 days. The efficiency and quality of the service were beyond compare. I'm truly impressed and satisfied with the entire experience. Thank you for not only delivering exceptional products but also for providing top-notch customer service. I'll definitely be returning for more purchases in the future!"

Introduction to 686.com

686.com is an e-commerce website specializing in outdoor clothing and gear for men, women, and children. The company began in 1992 and has since expanded beyond snowboarding to include other outdoor activities like skiing, hiking, and camping. 686.com offers a wide range of products, from technical outerwear and accessories to casual apparel for everyday wear.

Pros and Cons of 686.com

  • Wide range of products made from high-quality materials
  • Frequent promotions and discounts available
  • Dedicated customer service team with helpful and friendly representatives
  • Free shipping on US orders over $50
  • User-friendly website with easy navigation and filtering options
  • Higher price range compared to some competitors
  • Limited product selection for specific activities like rock climbing or mountaineering

User Experience

686.com provides a seamless and enjoyable user experience with a clean, easy-to-navigate website. Users can easily find what they are looking for through filters and categories tailored to specific products or activities. Product pages provide detailed descriptions, multiple images, and sizing charts to ensure customers make the right purchase. Checkout is a breeze with several payment options available and order confirmation and shipment notifications provided.

Pricing and Value for Money

686.com's products are priced on the higher end compared to some competitors. However, the high-quality materials and craftsmanship of their products justify the price point, ensuring customers receive long-lasting and reliable products. The frequent promotions and discounts offered provide customers with excellent value for their money.


686.com has several close competitors, including Burton, The North Face, and Patagonia, also specializing in outdoor clothing and gear. While these companies offer similar products and quality, 686.com differentiates itself through frequent promotions and discounts and a user-friendly website.

Customer Service

686.com has a dedicated customer service team available through email, phone, and live chat. Their representatives are knowledgeable, friendly, and responsive, offering quick and effective solutions to any issues customers may have.

Product Quality and Selection

686.com offers products made from high-quality materials that provide customers with reliable and long-lasting performance. Their product selection ranges from technical outerwear and accessories to casual apparel, ensuring customers find products suitable for their needs.

Website Usability

686.com prides itself on its user-friendly website, providing customers with several filters and categories to easily find what they are looking for. The website is also optimized for mobile viewing, ensuring seamless browsing and purchase processes for customers on the go.

Returns and Exchanges

686.com offers hassle-free returns and exchanges within 30 days of purchase. Customers can initiate a return or exchange through the website or by contacting customer service directly. The company also offers free returns and exchanges for US-based customers.

Promotions and Discounts

686.com offers frequent promotions and discounts, including seasonal sales, clearance sales, and new arrival promotions. Customers can also sign up for the company's newsletter to receive exclusive promotions and first-look at new products.


686.com has a strong reputation as a reliable and trustworthy outdoor apparel retailer, with high customer satisfaction rates and positive reviews online. The company has also received recognition from various publications and media outlets for their quality products and dedication to sustainability.

Payment Options

686.com offers several payment options, including credit cards, Amazon Pay, PayPal, and Klarna. Customers can choose the option that works best for them, ensuring a secure and hassle-free purchase process.

Loyalty Programs

686.com does not currently offer a loyalty program but offers frequent promotions and discounts to provide customers with value for their money.

Customer Reviews

686.com has a high customer satisfaction rate, with positive reviews praising the quality and reliability of their products, fast shipping, and excellent customer service.

Community Involvement

686.com is dedicated to sustainability and social responsibility, and actively participates in various initiatives through partnerships with non-profit organizations and charities. The company also encourages customers to participate in their 686 Pledge program, focused on reducing waste and promoting sustainable practices.

Shipping and Costs

686.com offers free shipping for US-based orders over $50, with a $7.95 flat rate for orders under $50. International shipping is also available for an additional cost, depending on the destination. Orders are shipped within 24-48 hours of purchase, and customers receive a confirmation email with tracking information once shipped.