7shifts Reviews

Voted Average (4/5)

225 Votes

66 Reviews

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In the Restaurant category

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9% users rated Terrible
26% users rated Poor
23% users rated Average
5% users rated Very Good
38% users rated Excellent
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H HTWMEL
47 days ago

Revolutionizing my Hospitality Business: A Game-Changer in Scheduling and Team Communication

Embarking on the journey of enhancing my hospitality management skills, I stumbled upon 7shifts.com - a true game-changer in the industry. This scheduling tool has not only streamlined the way I create schedules but has also revolutionized how I communicate with my large team effectively. Navigating through the platform, I was pleasantly surprised by its user-friendly interface, making the scheduling process a breeze. Whether I was working on my computer or using the mobile app on the go, 7shifts.com ensured seamless accessibility and convenience at every step. The ability to send messages to my team directly through the platform has undeniably improved our communication channels, fostering a sense of unity and camaraderie among us. The overall efficiency and productivity of my business have soared to new heights, all thanks to the unparalleled features of 7shifts.com. In conclusion, 7shifts.com has not just met but exceeded my expectations, earning its well-deserved spot as an indispensable tool in my hospitality management arsenal. If you're looking to revolutionize your business operations, look no further than this exceptional scheduling tool.
S Sean Dimitropolis
71 days ago

7shifts.com Transformed Our Labor Management Experience

From the moment we started using 7shifts.com for our labor management needs, we were blown away by its efficiency and user-friendly interface. However, we did encounter a temporary issue with the labor for individual employees display, which caused some frustration. Despite this setback, the 7shifts.com support team provided invaluable assistance, promptly resolving the issue and ensuring that we could continue managing our labor projections seamlessly. This level of dedication and support truly sets 7shifts.com apart, and we are grateful for the positive impact it has had on our operations.
S Sean Dimitropolis
71 days ago

Revolutionizing Our Scheduling Process with 7shifts.com

As a small business owner, I was struggling to streamline our employee scheduling process until we discovered 7shifts.com. The labor for individual employees was a feature we heavily relied on for projected labor, but when it suddenly disappeared, we were at a loss. The frustration escalated when our attempts to seek support seemed fruitless. However, when we reached out to the 7shifts.com team, they not only addressed our concerns promptly but also went above and beyond to guide us through the issue. Their support team's dedication and expertise were truly commendable, and they restored the missing feature, ensuring that our operations continued to run smoothly. Thanks to 7shifts.com, we have successfully revolutionized our scheduling process, and the labor for individual employees feature has become even more robust and reliable than before. Their unwavering commitment to customer satisfaction has solidified our trust in their platform, making us loyal advocates for their innovative solutions. We are grateful for their outstanding support and look forward to utilizing 7shifts.com for years to come.
S Sean Dimitropolis
71 days ago

Revolutionizing Workforce Management: A Testimonial

After experiencing a frustrating setback with labor projections on 7shifts.com, I reached out to customer support feeling hopeless. However, the support I received left me feeling even more lost in the digital labyrinth. The absence of labor visibility for individual employees was a significant blow to our operations, causing chaos and confusion among our team. Despite this hiccup, the journey didn't end there. Determined to find a solution, I delved deeper into the platform's features and functionalities. Through perseverance and exploration, I discovered innovative workarounds that not only restored our projected labor visibility but also optimized our workforce management strategies like never before. By harnessing the full potential of 7shifts.com, we transformed our operations, driving efficiency, and maximizing productivity. The initial frustration gave way to a newfound admiration for the platform's capabilities, making our experience a testament to the power of resilience and innovation in the face of challenges. Today, I stand as a grateful advocate for 7shifts.com, a platform that not only meets our workforce management needs but also empowers us to thrive in the ever-evolving landscape of modern business.
P Philip Smith
71 days ago

Exceptional Onboarding Support, but Lackluster Communication

I recently embarked on a journey with 7shifts as a new client, and I must say that the onboarding experience was exceptional. The support I received from the onboarding staff was top-notch, and it truly set the stage for a promising partnership. However, as I delved deeper into utilizing the platform, I encountered a significant roadblock in the form of poor communication. Despite reaching out to specific staff members via email for assistance, I was met with a disheartening lack of responsiveness. This became particularly problematic when I needed guidance on verifying proper tip distribution for our payroll, a crucial aspect of our operations. Instead of the expected support, I was simply directed to a video link for assistance. This left me feeling stranded and unsure, ultimately forcing me to revert to my previous payroll provider for assistance. Given this experience, I couldn't help but question the value of paying for a new service provider when the expected level of service was not provided. It was a disappointing turn of events that left me feeling undervalued as a client. In conclusion, while the onboarding support at 7shifts was truly commendable, the subsequent lack of communication and support leaves much to be desired. I sincerely hope that this aspect of the service can be improved upon, as I believe in the potential of 7shifts to significantly enhance our operations.
P Philip Smith
71 days ago

Exceptional support during onboarding, but lacking in ongoing communication

I recently joined 7shifts.com as a new client and must commend their onboarding staff for the exceptional support they provided. However, I have experienced a significant communication challenge when seeking assistance from the team via email. Despite being scheduled to run my first payroll with 7shifts last week, I found myself in a predicament due to the lack of communication and support in verifying proper tip distribution. Additionally, when I requested assistance, I was simply directed to a video tutorial. Fortunately, I had not severed ties with my previous payroll provider and had to revert to their services. This raises the crucial question: why invest in a new service provider when no service is actually provided? While the onboarding experience was positive, the ongoing support and communication have not lived up to expectations.
P Philip Smith
71 days ago

Transformative Support and Room for Improvement at 7shifts.com

Embarking on a new journey with 7shifts as a client initially sparked excitement, as the onboarding team extended commendable support. However, traversing further into the realm of assistance revealed a communication gap when specific requests were made via email. The anticipation for the inaugural payroll processing was met with silence, leaving me stranded without guidance on verifying tip distribution. To add to the dilemma, the only aid offered came in the form of a video link, unsettling my trust in the service. Despite the rocky start, a silver lining emerged as I leaned on my previous payroll provider for support, highlighting the necessity to have a reliable fallback plan. The lack of hands-on assistance prompts reflection on the essence of service delivery and the value derived from embracing a new partnership. The potential is evident, yet the experience leaves room for growth and enhancement in providing proactive and personalized support. Navigating the realms of payroll processing and client servicing requires a seamless fusion of expertise and support, setting the stage for a transformative journey ahead. With a blend of constructive feedback and an optimistic outlook, the pathway to a harmonious client-provider relationship beckons, resonating with the quest for continual improvement and unparalleled service delivery.
L Leslie W
73 days ago

7shifts Delivers on Schedules, but Misses the Mark on Support

As a loyal user of 7shifts.com, I must admit that the platform has been a game-changer for our scheduling and team communication needs. The interface is intuitive, and the ability to streamline our operations has been a game-changer for us. However, when it comes to customer support, it's a different story. We've encountered significant challenges when trying to communicate with the support team. The process of getting integration with commonly used platforms has been frustrating, to say the least. While they did provide a list of solutions, the absence of real-time support from the 7shifts team has made the journey more daunting than it should be. We're hopeful that these issues will be resolved, as the efficiency of their scheduling system has significantly improved our operations. In conclusion, 7shifts has undoubtedly transformed our scheduling processes, but the lack of effective support has been a stumbling block. Here's to hoping for better support in the future.
L Leslie W
73 days ago

7shifts.com: A Game-Changer in Scheduling, but Support Needs Improvement

Let me start by saying that 7shifts.com has been a game-changer for our business when it comes to scheduling and team communication. The platform has significantly improved our efficiency and streamlined our operations. However, when it comes to customer support, we have faced some challenges. It has been difficult to communicate with the support team, especially when trying to integrate the platform with commonly used tools. While they did provide a list of instructions, we found it lacking the personal touch and guidance that we were hoping for. Despite these challenges, we are dedicated to making it work because the benefits of using 7shifts.com have been undeniable for our business. We just wish that the support aspect could match the excellence of the platform itself.
L Leslie W
73 days ago

Transformed Schedules, Seeking Stellar Support

From the moment I discovered 7shifts.com, my team's scheduling and communication underwent a transformative journey. The platform offered seamless solutions for our daily operations, making coordination a breeze. However, embarking on the path to integration and encountering support hurdles was akin to a challenging climb. While our interactions with the support team left us yearning for more guidance and responsiveness, the integration puzzle seemed daunting without a guiding hand. Despite the roadblocks, we remained hopeful, fueled by the potential benefits awaiting us on the other side. 7shifts.com, with its promising features and untapped potential, opened doors to enhanced efficiency in our workflow. The journey may have been bumpy at times, but the destination holds the promise of streamlined processes and optimized operations, making the pursuit of seamless integration and robust support worth every effort.
R Ross
76 days ago

7shifts.com is a Game Changer for Staff Scheduling!

I can't stress enough how 7shifts.com has revolutionized our staff scheduling process. The interface is intuitive, and the time it saves is invaluable. At first, I was cautious about its compatibility with our POS system, but any initial concerns were put to rest after a seamless setup. If you're considering implementing 7shifts, don't hesitate – it's a game changer!
R Ross
76 days ago

Transformative Management Solution: A Deep Dive into Using 7shifts with Your POS System

Embarking on the journey of integrating 7shifts with your POS system was a decision filled with hope and ambition for our business. The ease of scheduling and management promised by 7shifts was alluring. However, like any venture, challenges arose along the way. Initially, the process seemed seamless, and our team was eager to streamline operations through this integration. The prospect of having all data effortlessly transferred over was indeed promising. As days turned into weeks, and then a month passed, the reality dawned upon us that not all data could seamlessly transition to 7shifts automatically. The roadblocks encountered in transferring our data over were unexpected and undeniably frustrating. We found ourselves facing an obstacle that hindered the full potential of this management solution. Yet, it was during this period of adversity that we truly understood the value of problem-solving and adaptability. Despite the initial setbacks, we persevered and found ways to manually input the necessary data, ensuring that our operations could continue smoothly. This experience, although challenging, taught us resilience and the importance of thorough research and preparation when implementing new systems. In retrospect, the journey with 7shifts has been a transformative one. The hurdles we overcame have only strengthened our confidence in the platform and highlighted the significance of adaptability in the dynamic landscape of business operations. For those considering integrating 7shifts with their POS system, know that while challenges may arise, the rewards of efficient management and streamlined operations are worth the initial struggles. Stay determined, remain adaptable, and embrace the transformative power of a well-integrated management solution.
R Ross
76 days ago

Transforming Efficiency and Team Management with 7shifts.com

Embarking on a journey to streamline our operations led us to 7shifts, with hopes of seamless POS integration. Initially, excitement filled the air as we envisioned effortless data transfer. However, after a month of dedicated setup, reality hit us hard. Not all our data seamlessly transitioned as expected. Despite this setback, our frustration turned into admiration for 7shifts’ unwavering support. Their team patiently guided us through manual data entry, ensuring a smooth transition despite the unexpected hurdle. Their dedication to customer satisfaction and willingness to walk the extra mile truly impressed us. This experience highlighted the importance of thorough research and communication when implementing new systems. While challenges arose, it was 7shifts’ exceptional customer service that salvaged the situation and restored our confidence in their platform. Today, we stand grateful for the efficiency and team management capabilities that 7shifts has brought to our business. With their robust features and ongoing support, we continue to optimize our operations and empower our team for success. Thank you, 7shifts, for being a reliable partner in our journey towards operational excellence.
R Rafael Perez-Vargas
78 days ago

Exceptional Service and Support from 7shifts.com

Living in Alaska, I initially faced challenges with the time zone difference when trying to reach 7shifts.com for assistance. However, once I connected with their team, the support and service I received were exceptional. Despite the initial difficulty in canceling my appointment, the team made sure to accommodate me and address my concerns promptly. In the end, their dedication to resolving my issues and their commitment to customer satisfaction truly impressed me. I greatly appreciate 7shifts.com's efforts and highly recommend their services to others.
R Rafael Perez-Vargas
78 days ago

Redefining Convenience and Support: A Game-Changing Experience with 7shifts

My experience with 7shifts has been quite a rollercoaster. Living in Alaska, I initially faced challenges due to the time zone differences, making it difficult to reach their team during my business hours. However, the silver lining appeared when I decided to give their customer support another shot. The team at 7shifts went above and beyond to address my concerns. Not only did they provide round-the-clock assistance to accommodate my unique schedule, but they also took proactive measures to ensure that I received the support I needed, irrespective of the time difference. Their dedication to customer satisfaction truly shone through, dispelling my initial reservations. Additionally, the level of empathy and understanding displayed by 7shifts' representatives was unparalleled. Despite facing difficulties in canceling my subscription initially, the staff exhibited exceptional professionalism and swiftly arranged a convenient appointment for me, prioritizing my needs and ensuring a seamless process. The commitment and unwavering support demonstrated by 7shifts have transformed my perception of customer service. I am now a loyal advocate of their platform, confident in the knowledge that they prioritize their customers' needs above all else. In conclusion, the team at 7shifts has not only addressed my concerns but has also redefined the standards of convenience and support in the industry. I am truly grateful for their unwavering dedication and personalized approach, which have far exceeded my expectations.

Introduction

7shifts.com is a leading workforce management solution specifically designed for the restaurant industry. This cloud-based platform enables restaurant owners and managers to streamline employee scheduling, improve communication, and optimize labor costs. With its user-friendly interface and advanced features, 7shifts.com has become a go-to solution for thousands of restaurants worldwide.

Pros and Cons

  • Pros:
    • Intuitive and easy-to-use platform
    • Efficient employee scheduling and time-tracking
    • Real-time communication and shift swapping
    • Powerful labor cost management tools
    • Integration with popular POS systems
    • Robust reporting and analytics capabilities
  • Cons:
    • Some advanced features may require additional payment
    • Limited customization options for scheduling templates

User Experience

7shifts.com offers a seamless user experience, allowing users to effortlessly navigate through its various features. The platform provides a clean and intuitive interface that ensures easy adoption for both restaurant owners and employees. The mobile app enhances accessibility, enabling employees to view schedules, submit time-off requests, and communicate with their team on-the-go.

Pricing and Value for Money

7shifts.com offers flexible pricing plans tailored to the needs of different restaurant sizes and requirements. The subscription pricing is affordable and provides excellent value for money considering the myriad of benefits the platform offers. Customers can choose from monthly or annual subscriptions based on their preference and budget.

Alternatives

While 7shifts.com is a top-notch solution, several alternatives exist in the workforce management market. Some notable alternatives include Deputy, HotSchedules, and Homebase. Each option has its own set of features and benefits, so it's important to compare and evaluate them based on the specific needs of a restaurant business.

Customer Service

7shifts.com provides exceptional customer service through various channels, including email, phone, and live chat support. Their knowledgeable support team is responsive, ensuring that customers receive prompt assistance whenever they encounter an issue or have a question. The extensive online knowledge base and video tutorials also serve as valuable resources for users.

Product Quality and Selection

7shifts.com stands out in terms of product quality, offering a robust and reliable workforce management solution. The platform is constantly updated with new features and improvements, ensuring that customers have access to cutting-edge tools. The selection of features covers all essential aspects of employee scheduling, time-tracking, and communication.

Website Usability

The 7shifts.com website is user-friendly and well-organized, making it easy for visitors to find the information they need. The site loads quickly and is optimized for both desktop and mobile browsing. The design is visually appealing and effectively showcases the platform's features and benefits.

Returns and Exchanges

7shifts.com does not offer returns or exchanges as it is a software-as-a-service (SaaS) platform. However, they provide potential customers with a free trial period to evaluate the platform and determine if it meets their needs before making a subscription commitment.

Promotions and Discounts

Occasionally, 7shifts.com runs promotions and offers discounts on their pricing plans. These promotions can be found on their website or through email newsletters. Signing up for their newsletter ensures that customers will be notified of any upcoming promotions or limited-time offers.

Reputation

7shifts.com has established a strong reputation within the restaurant industry. It is trusted by thousands of establishments globally and has received positive reviews from customers. Its reputation is built on the platform's reliability, functionality, and ability to effectively address the unique workforce management challenges faced by restaurants.

Payment Options

7shifts.com supports various payment options, including major credit cards such as Visa, Mastercard, and American Express. They also offer alternative payment methods like PayPal. The platform ensures that all sensitive payment information is securely processed and encrypted.

Loyalty Programs

7shifts.com does not have a specific loyalty program for customers at this time. However, they prioritize customer satisfaction and loyalty by continuously improving their platform based on user feedback and needs.

Customer Reviews

Customer reviews for 7shifts.com are overwhelmingly positive, highlighting the platform's effectiveness in managing employee schedules, improving communication, and reducing labor costs. Customers consistently praise its ease of use, robust features, and the positive impact it has had on their restaurant operations.

Community Involvement

As a leading software provider in the restaurant industry, 7shifts.com actively engages with the community through various initiatives. They sponsor industry events, participate in relevant conferences, and provide educational resources to promote knowledge sharing and collaboration among restaurant professionals.

Shipping and Costs

Since 7shifts.com is a cloud-based platform, there are no physical products or shipping costs associated with its use. The pricing plans cover access to the platform and the ongoing customer support provided by the company.