999games Reviews

Voted Good (5/5)

32 Votes

26 Reviews

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4% users rated Very Good
92% users rated Excellent
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D Dhr. D.A. Vis
69 days ago

An Exceptional Customer Experience

999games.nl has truly impressed me with their exceptional customer service. When I reached out to inquire about a missing item from one of their board games, they not only responded promptly but also offered to send the missing piece free of charge. Their willingness to go above and beyond exceeded my expectations, and their friendly and relaxed tone in their communication further added to the overall positive experience. This level of customer service is rare to come by, and it has undoubtedly earned my loyalty as a customer. I am thoroughly impressed and inspired by their commitment to customer satisfaction. This is a shining example of how businesses can retain customers and cultivate loyalty. Thank you, 999games.nl, for setting the bar high in customer service excellence.
D Dhr. D.A. Vis
69 days ago

Exceptional Service and Generosity

I can't help but rave about the exceptional service I received from 999games.nl. When I reached out to them about a missing item from one of their board games, I was blown away by their generosity and genuine care for their customers. Not only did they immediately offer to send the missing item free of charge, but their communication was filled with a supercool, relaxed, and enjoyable tone that truly set them apart. I was genuinely taken aback by their willingness to go above and beyond to ensure my satisfaction. In an age where customer service seems to be on the decline, 999games.nl has proven that it's still possible to provide top-notch service that leaves a lasting impression. Their approach to client care is truly commendable and has made me a loyal customer for life. The way they handled my issue not only resolved my problem but also made me feel valued and appreciated as a customer. It's clear that they understand the importance of retaining clients and building lasting relationships. Their actions have not only solidified my trust in their brand, but have also sparked a desire to support and endorse their products wholeheartedly. 999games.nl has set the bar high for client service, and their commitment to excellence has left me with a deep admiration for their company. They have not only gained a customer for life, but have also left me considering the possibility of working for such an outstanding organization in the future. Thank you, 999games.nl, for exemplifying what true customer care should look like.
D Dhr. D.A. Vis
69 days ago

Exceptional Service and Genuine Care

As an avid board game enthusiast, I recently had the pleasure of experiencing unparalleled customer service from 999games.nl. The missing item in one of their board games prompted me to reach out to their support team, and to my surprise, they not only responded promptly but also offered to send a replacement free of charge. This level of dedication and attention to customer satisfaction truly stood out to me. What impressed me even more was the friendly and relaxed tone of their message when the missing item arrived. It felt like I was being taken care of by friends rather than just another customer. This personal touch is a rare find in today's fast-paced world of online shopping. 999games.nl has set a new standard for client service in my book. Their commitment to addressing concerns swiftly and with genuine care has not only retained me as a customer but also made me a loyal advocate for their brand. The experience was so remarkable that it has even sparked thoughts of working with them in some capacity in the future. Thank you, 999games.nl, for not only providing top-notch products but also for going above and beyond to create lasting connections with your customers.
D Dhr. D.A. Vis
69 days ago

Exemplary Customer Care: A Game-Changer!

Having recently experienced the impeccable customer service at 999games.nl, I couldn't be more impressed. When a missing item from one of their board games left me disappointed, their response was nothing short of exceptional. With a simple inquiry, they swiftly offered to send the replacement item at absolutely no extra cost. It was a gesture that reinstated my belief in outstanding customer care – a rarity in today's business landscape. What truly stood out was the delightful and relaxed tone in their communication, which added a personal touch to the entire experience. This level of thoughtful attention not only resolved my issue promptly but also left a lasting impression on me as a customer. The seamless resolution and genuine care showcased by 999games are a testament to their dedication to customer satisfaction. Such remarkable service doesn't just retain customers; it turns them into loyal advocates. After this experience, I am not only a happy customer but also inspired – their commitment to excellence makes me wish I could be a part of their team. Kudos to 999games.nl for raising the bar and setting a shining example of what superior customer service should be. It's moments like these that truly make a difference and elevate a brand above the rest.
C C.C. Jewel
75 days ago

Quality Family Time with 999games.nl: A Review

I can't thank 999games.nl enough for the wonderful variety of games they offer. Our family absolutely loves them! The quality is top-notch, and the many available options have brought us countless hours of joy and entertainment. Not only do we enjoy these games ourselves, but we also frequently purchase them as delightful and affordable gifts for birthdays. It's truly a joy to give a gift that guarantees long-lasting enjoyment. We are incredibly satisfied with our experiences, and I highly recommend 999games.nl to anyone looking for high-quality, entertaining games.
V Veerle Furst
84 days ago

Exceptional Customer Service Experience at 999games.nl

As a dedicated board games enthusiast, I recently encountered a minor setback when I lost a crucial game component. However, my experience with the customer service team at 999games.nl was nothing short of exceptional. Upon reaching out with my concern, I was greeted by a remarkably amiable representative who not only empathized with my situation but also swiftly arranged for a replacement component to be sent to me. The seamless and efficient communication via email made the entire process remarkably convenient, and I was thoroughly impressed by the clarity and promptness exhibited by the team. Their genuine willingness to assist and ensure customer satisfaction left a lasting impression on me. It's heartening to know that in today's digital age, there are companies like 999games.nl that prioritize exemplary customer service. I wholeheartedly recommend them to fellow board game enthusiasts, as their dedication to customer satisfaction is truly commendable. Thank you, 999games.nl, for exemplifying what outstanding customer service should look like.
W Wieke Kelders
95 days ago

Exceptional Customer Service and Swift Resolution

Being a loyal customer of 999games.nl, I recently encountered a small hiccup with my purchase of the "Regenwormen" game. Upon unboxing, I discovered that a piece was missing. However, my disappointment was short-lived as I swiftly navigated to the 999 games website and reported the issue. The customer service team's response was nothing short of exceptional. They promptly acknowledged my concern and without any hassle, a replacement piece was on its way to me. To my surprise, I received the missing piece in my mailbox in no time! This level of efficiency and dedication to customer satisfaction has reinforced my trust and loyalty to 999games.nl. I highly commend their commitment to ensuring a delightful gaming experience for their patrons. Thank you, 999games.nl, for your outstanding service!
J Jordy Smeulders
95 days ago

Exceptional Customer Service and Swift Resolution!

After 999 Games accidentally shipped the wrong product, I reached out to their customer service team for assistance. I was incredibly impressed by the level of support I received. They promptly resolved the issue and expedited the shipment of the correct order on the same day. What a stellar team!
T Thomas Tent
122 days ago

Unforgettable Gaming Experience with 999games.nl

I recently purchased the new Qwirkle Travel Edition from 999games.nl, and I couldn't be happier with both the game and the exceptional customer service I received. Although my set arrived with a missing block, I was pleased with the quick response and efficient resolution provided by the 999games.nl team. They promptly delivered a replacement block to my doorstep. The level of communication and the swiftness of their service truly impressed me. It's clear that 999games.nl prioritizes their customers' satisfaction and goes above and beyond to ensure a seamless experience. I highly recommend 999games.nl to anyone in search of quality games and outstanding customer support. Thank you for the unforgettable gaming experience!
C Charles Timmerman
126 days ago

Exceptional Service and Genuine Care

I can't say enough about the incredible service I received from 999games.nl. I had a concern about the wear and tear on my dice and inquired about purchasing replacements. To my surprise, the next day I found a FREE set of brand new dice in our mailbox, complete with a rubber dice tray to prevent future wear. The level of thoughtfulness and care from the customer service team truly amazed me. A big shoutout to them for going above and beyond to ensure customer satisfaction!
W Wendy
144 days ago

Exceptional Customer Service at 999games.nl!

I can't help but sing praises for the outstanding customer service at 999games.nl. The team went above and beyond to swiftly assist us, and we were extremely pleased with how they handled our request. Kudos to them for their exceptional service - it's truly a rarity to find such a dedicated support team.
A Arno de Jong
145 days ago

Exceptional Customer Service and Generous Bonus

I simply had to share my amazing experience with 999games.nl. When I purchased a new game, I discovered that one of the worm pieces was missing. After reaching out to their customer service, they promptly sent me the missing worm along with a delightful bonus in the form of a fun card game. Their attention to detail and generosity truly impressed me, and I can't recommend their outstanding service enough!
R rianne schoonhoven
151 days ago

How 999games.nl Saved the Day for Our Family Pet

I can't thank 999games.nl enough for their incredible service! When our dog swallowed a dice, we were in a panic. However, after reaching out to 999games.nl, we received a heartwarming response within a day. Not only did they promptly send us six new dice, but they also included a few dog treats! Their lighthearted yet efficient approach truly won us over. Within 5 days, we had everything we needed, and our dog was back to his playful self. Thank you, 999games.nl, for going above and beyond to help our furry friend.
C Clau
165 days ago

Exceptional Customer Service at 999games.nl

I can't help but express my gratitude for the outstanding service I received from 999games.nl. When I purchased the Regenwormen de luxe game, I encountered an issue with the dice, and to top it off, I had misplaced the receipt. Despite these hurdles, the team at 999 games went above and beyond to promptly send me replacement dice, along with an additional game as a thoughtful gesture. Their willingness to assist and their generous gesture truly exceeded my expectations. I am incredibly impressed and grateful for their exceptional customer service. Thank you, 999games.nl, for ensuring that my gaming experience was not only enjoyable but also backed by unparalleled support. This level of care and dedication is genuinely commendable and sets them apart from the rest. I wholeheartedly recommend 999games.nl to anyone looking for top-notch quality and service.
E Egbert
167 days ago

Exceeding Expectations: A 999games.nl Success Story

I can confidently say that my experience with 999games.nl surpassed all expectations. I was already a big fan of the game "Regenwormen," and when I encountered an issue with it, I reached out to the team. To my amazement, not only did they promptly send me 8 new dice, but they also sent an entire new game! The level of customer service I received was truly exceptional—no hassle, just pure, efficient support. I am beyond satisfied and immensely grateful for such outstanding service. Thank you, 999games, for going above and beyond. Warm regards, Danique


999games.nl is an online retailer specializing in a wide range of board games, card games, and puzzles. With a reputation for quality products and excellent customer service, the website aims to provide a seamless and enjoyable shopping experience for board game enthusiasts. This editorial review will delve into various aspects of 999games.nl, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Extensive selection of board games, card games, and puzzles
  • High-quality products
  • Easy-to-navigate website
  • Responsive customer service
  • Loyalty program for frequent shoppers
  • Positive customer reviews
  • Shipping costs can be high for international orders
  • Limited availability of certain rare board games
  • Occasional delays in delivery

User Experience

The user experience on 999games.nl is commendable. The website's clean and intuitive design makes browsing and finding products a breeze. The search functionality is robust, allowing users to quickly locate specific games or browse through various categories. The product pages provide detailed descriptions and images, helping users make informed purchasing decisions. Overall, the user experience is smooth, enhancing the joy of shopping for board games.

Pricing and Value for Money

The pricing of board games on 999games.nl is competitive compared to other online retailers. While some popular games may have slightly higher prices due to their demand, the website often offers discounts and promotions to enhance the value for money. Additionally, the quality of the products justifies the price, ensuring customers receive excellent value for their investment.

Customer Service

999games.nl takes pride in its customer service. The team is responsive, addressing queries and concerns promptly. Their friendly and knowledgeable staff assists customers with game recommendations, order tracking, and any other assistance required. The customer service representatives strive to ensure a positive experience for every shopper, enhancing the overall satisfaction of customers.

Product Quality and Selection

The product quality offered by 999games.nl is exceptional. They stock a vast selection of board games, card games, and puzzles from renowned publishers and game designers. This ensures customers have access to the latest releases as well as classics that have stood the test of time. The website's commitment to offering only high-quality products makes them a trusted destination for board game enthusiasts.

Website Usability

999games.nl boasts an intuitive and user-friendly website. Navigating through different sections and finding desired products is a seamless process. The layout is clean and well-organized, enabling effortless browsing. The filtering options and search functionality further enhance the website's usability, allowing users to narrow down their choices based on their preferences. The website also maintains fast loading speeds, optimizing the user experience.

Returns and Exchanges

999games.nl has a reliable returns and exchanges policy. In case of any issues or dissatisfaction with a product, customers can contact their customer service for assistance. The team assists with returns, exchanges, or refunds as per their policies. While customers may have to bear the return shipping costs in some cases, the process is straightforward and ensures customer satisfaction.

Promotions and Discounts

999games.nl frequently offers promotions and discounts on board games. They understand the value of attracting customers with appealing deals. These promotions can range from discounts on specific games to site-wide sales during special occasions. By regularly providing discounts and special offers, the website ensures that customers can purchase their favorite games at reasonable prices.


999games.nl has established a solid reputation in the board game community. With years of experience in the industry, they have garnered trust and admiration from customers. The website's commitment to quality, prompt customer service, and reliable shipping has contributed to its positive reputation. Many customers consider 999games.nl as their go-to source for board games, testifying to the company's credibility.

Payment Options

999games.nl offers various payment options to cater to different customers' preferences. These include credit card payments, PayPal, iDEAL (a popular Dutch online payment method), and bank transfers. The availability of multiple payment options ensures that customers can choose the most convenient and secure method for their transactions.

Loyalty Programs

999games.nl rewards its loyal customers through a loyalty program. By joining this program, shoppers accumulate points with every purchase, which can be redeemed for discounts or special perks. The loyalty program encourages repeat purchases and fosters a sense of appreciation among customers who frequently shop for board games.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of 999games.nl. The website showcases authentic and diverse customer reviews, allowing potential buyers to gain insights from previous customers' experiences. Positive reviews highlight excellent products and customer service, boosting confidence in the website. Negative reviews are also addressed, demonstrating the company's commitment to resolving issues and ensuring customer satisfaction.

Community Involvement

999games.nl actively engages with the board game community, organizing events and sponsorships. They participate in conventions and game nights, providing opportunities for enthusiasts to gather, play, and connect. By actively involving themselves in the community, 999games.nl strengthens its rapport with customers and demonstrates its commitment to fostering a vibrant board gaming culture.

Shipping and Costs

999games.nl offers reliable shipping services, ensuring that orders are delivered in a timely manner. However, international customers may experience higher shipping costs due to the website's location in the Netherlands. To minimize costs, the website periodically offers free shipping promotions or discounted rates for larger orders. It is worth noting that while shipping costs for international customers may be higher, the overall quality of service and product range justifies the additional expense. In conclusion, 999games.nl is a trusted online retailer for board games, card games, and puzzles. With its extensive selection, excellent product quality, user-friendly website, and reliable customer service, the website provides a top-notch shopping experience for board game enthusiasts. While there may be occasional limitations in availability and shipping costs for international orders, the overall value for money and reputation of 999games.nl make it a go-to destination for those seeking quality board games.