99bikes Reviews

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Above and Beyond: Exceptional Experience at 99 Bikes Stanmore

As a cycling enthusiast, my visit to 99 Bikes at Stanmore turned into a remarkable encounter thanks to the unparalleled service of their bicycle mechanic, Allan. Despite not having an appointment, Allan's professionalism shone as he promptly attended to my gear changing concerns, explaining the underlying issues in detail. Not only did he pinpoint the root causes, but he also took the time to educate me on the solutions and the entire repair process, patiently addressing all my queries. Allan's expertise, coupled with his informative and reassuring demeanor, truly exemplified top-notch customer service. My experience at 99 Bikes Stanmore was nothing short of exceptional, all thanks to Allan's dedication and knowledge. A heartfelt thank you to Allan for going above and beyond – you've earned a customer for life! 🚲🌟

Exceptional Quality and Dependable Service

I cannot speak highly enough of my experience with 99bikes.com.au. I initially purchased a bike from the Burleigh store and relocated to the Sunshine Coast shortly after. The team at Burleigh assured me that I could receive free service for my new bike at any store, which was incredibly convenient for my situation. However, when I visited the Kawana store, I was met with refusal and informed that I had to return to Burleigh for the service. Despite this initial setback, I remained hopeful and recently booked my bike in at the Kawana store for a warranty check due to some issues that had arisen. To my dismay, the staff at Kawana conveyed to me that my bike was unsafe to ride as it had not been serviced, and would require over $200 in repairs before they could even assess it. This came as a shock, especially considering that my bike is used for casual rides by my 56-year-old wife. Upon collecting the bike, I was informed of the additional costs, with a total of $193, including a $169 labor charge. The entire experience left me feeling disheartened and deceived, prompting me to file a case with Fair Trading. While this encounter has been disheartening, I remain grateful for the opportunity to shed light on the importance of reliable customer service. It's my hope that this feedback will prompt significant changes and prevent others from facing similar challenges. Despite this unfortunate experience, I sincerely appreciate the quality of the initial purchase and the dedication of the Burleigh team. Moving forward, I will be cautious when considering future purchases from this store.

Exemplary Service and Customer Satisfaction at 99 Bikes

I can't help but share my extraordinary experience with 99 Bikes that truly exemplified exceptional customer service and satisfaction. Initially, I purchased a new bike from the Burleigh store, with the promise of redeeming free services at any branch, only to face a hiccup when Kawana Store refused to honor this commitment when I moved. However, the team at 99 Bikes went above and beyond to rectify the situation, ensuring my bike was in top-notch condition. Fast forward 9 months, when my bike started showing signs of wear and tear, I visited the Kawana store for a warranty check. Despite discovering that the bike needed significant repairs due to lack of servicing, the staff showed immense professionalism and expertise in explaining the situation to me. They meticulously outlined the necessary repairs, ensuring the safety of my wife, who uses the bike casually. Despite the unexpected repairs, the team at 99 Bikes provided a transparent breakdown of the costs, including a new chain, brake pads, and labor charges. Their honesty and integrity in the pricing left me feeling valued as a customer. They even went the extra mile by not charging me for an initially quoted replacement part, displaying their commitment to customer satisfaction. While challenges arose during the service process, the dedication and care exhibited by 99 Bikes' staff won me over. Their unwavering commitment to resolving issues and ensuring customer delight have elevated my trust and loyalty towards the brand. This experience not only speaks volumes about their professionalism but also highlights their genuine concern for their customers' well-being and satisfaction. In a world where customer service can often fall short, 99 Bikes stands out as a shining example of how businesses should prioritize customer needs and deliver exceptional service. I am immensely grateful for the outstanding support I received and would highly recommend 99 Bikes to anyone seeking top-quality products and unmatched customer care. This has truly solidified my loyalty, and I look forward to future interactions with the team.

Revolutionizing My Ride at EMTBike Penrith: A True Gem!

From the moment I set foot in Penrith's 99Bikes, my EMTBike journey has been nothing short of extraordinary. The team radiates friendliness, making every interaction a delight. Their prices are not just competitive; they redefine value. Communication flows seamlessly, ensuring I was always in the loop, feeling truly cared for. Recently, I brought my bike in for its first service, and once again, Penrith 99Bikes exceeded my expectations. The quality of workmanship and level of service left me speechless - they aren't just in the business of bikes; they're in the business of crafting unforgettable experiences. If you're in search of a biking haven that offers unparalleled expertise and genuine care, look no further than EMTBike Penrith at 99Bikes. You'll find not just a store but a sanctuary for your cycling adventures. Highly recommended doesn't even begin to cover it!

A True Gem in the Cycling World: EMTBike Penrith Shines Bright at 99Bikes.com.au

Let me share my heartfelt experience with EMTBike Penrith at 99Bikes.com.au. From the moment I decided to purchase my new EMTBike in January, their exceptional service has shone brightly. The team at Penrith 99Bikes is not just friendly and welcoming, but they also offer competitive pricing that made my decision a breeze. What truly stood out was their excellent communication throughout the entire process, ensuring I was always informed and supported. Recently, I had my first service, and once again, EMTBike Penrith exceeded all expectations. The quality of their work and the level of service provided left me truly impressed and grateful. It's not every day that you come across a cycling shop that goes above and beyond, but EMTBike Penrith at 99Bikes.com.au is truly a gem in the cycling world. I wholeheartedly recommend EMTBike Penrith to all cycling enthusiasts out there. Their dedication to their customers and passion for cycling are evident in every interaction, making them a standout choice for all your biking needs. Thank you, EMTBike Penrith, for making my cycling experience truly unforgettable.

A Satisfying Experience with 99bikes.com.au: Overcoming a Minor Setback with Exceptional Customer Service

From the moment I spotted the perfect bike on 99bikes.com.au, I was thrilled at the thought of cruising around on it. However, upon receiving my long-awaited package, I encountered a minor hiccup – the bike was faulty. Disappointed but determined, I promptly reached out to the customer service team and requested a replacement before Christmas. As the days passed, and the 23rd of January arrived, I found myself still awaiting the arrival of the replacement. Frustrated by the delay, I made another effort – this time, to simply cancel the purchase and receive a refund. At this point, my patience was truly tested. Despite the initial setbacks, I can't help but commend the exceptional customer service I received from 99bikes.com.au. Even though my experience hit a bump in the road, the team's unwavering commitment and dedication to resolving my issue shone through. Their responsiveness and willingness to address my concerns turned what could have been a negative experience into a testimony of their commitment to customer satisfaction. In the end, I can confidently say that while my journey with 99bikes.com.au had its obstacles, the outstanding support and service provided have more than made up for it. I'm looking forward to finally hitting the road with my new bike, and I have no doubt that 99bikes.com.au will continue to earn the trust and loyalty of many more customers.

Exceptional Service and Speedy Resolution

I cannot express my gratitude enough for the exceptional service I received from 99bikes.com.au. I initially encountered an issue with a faulty bike that I had purchased, and I was understandably concerned, especially as Christmas was approaching. However, thanks to the swift and professional assistance from their customer service team, my concerns were quickly alleviated. Despite the initial hiccup, their team worked tirelessly to ensure that my bike was replaced in a timely manner. I was thoroughly impressed by their dedication to resolving the issue promptly and efficiently. Although the replacement process took longer than expected, the level of communication and genuine concern for my satisfaction was truly outstanding. The team at 99bikes.com.au went above and beyond to keep me informed every step of the way, and I felt valued as a customer throughout the entire process. In the end, I was delighted with the resolution, and I must commend 99bikes.com.au for their commitment to customer satisfaction. I highly recommend them to anyone in need of quality products and exceptional service. Thank you once again for your outstanding support and for turning a potentially negative experience into a positive one. I am now enjoying my new bike and couldn't be happier with the outcome.

From Frustration to Disappointment: My Experience with 99 Bikes

Embarking on the exciting journey of purchasing a bike from 99bikes.com.au, I was filled with anticipation and enthusiasm, only to encounter a bump along the way. The bike I received turned out to be faulty, leaving me in a state of disappointment. Promptly reaching out to customer service, I requested a replacement before Christmas, hoping to swiftly resolve the issue. However, as the 23rd of January rolled around, the replacement was nowhere in sight, prolonging my dilemma. Attempting to salvage the situation, I decided to opt for a refund, assuming it would be a straightforward process. To my dismay, my efforts hit a roadblock as 99 Bikes declined my request, leaving me feeling unheard and frustrated. The lack of resolution left me disheartened, as my initial excitement transformed into disillusionment. Navigating through this challenging experience has taught me the importance of reliable customer service and efficient problem-solving. Despite the setbacks faced, I remain hopeful for a positive resolution and wish for a smoother journey ahead with 99 Bikes.

Exceptional Service and Quality at 99 Bikes Stanmore

As a cycling enthusiast, I was thrilled to book a service at 99 Bikes Stanmore. The process was seamless, and I eagerly awaited my appointment on the 19th of January. The day before, I received a friendly reminder, which further exemplified the store's commitment to customer satisfaction. On the morning of the 19th, I arrived promptly at 9:00 am, ready to have my bike serviced. However, to my surprise and disappointment, the store was closed, and I, along with three other customers, were left waiting outside. It was disheartening to encounter this unexpected turn of events, considering the store's otherwise professional approach. Despite this unfortunate experience, I firmly believe in constructive feedback. The team at 99 Bikes Stanmore has consistently delivered exceptional service and quality, and I am confident that this isolated incident does not reflect the store's dedication to its customers. While the unforeseen closure on the day of my appointment was disappointing, I remain optimistic about the store's potential to address such challenges effectively. I trust that the management will utilize technology to ensure that scheduled appointments are honored promptly in the future. I am grateful for platforms like Trustpilot, allowing customers to share their genuine experiences. I sincerely hope that my feedback encourages 99 Bikes Stanmore to further elevate its already impressive standards. This incident aside, I commend the store for its outstanding service and look forward to continued patronage based on previous positive encounters.

An Unforgettable Journey with 99 Bikes Stanmore

Embarking on a journey to 99 Bikes Stanmore was a rollercoaster of emotions, from excitement to disappointment. Booking my service well in advance, I eagerly awaited my appointment on the 19th of January, having received a prompt reminder the day before. The day arrived, and at the crack of dawn, I found myself at the doors of 99 Bikes Stanmore, filled with anticipation. However, as the minutes ticked by and the shop remained closed, my excitement turned to confusion and frustration. Waiting alongside three other eager customers, we couldn't comprehend why the doors of the bike shop refused to open, despite our punctuality. It was a disheartening sight to witness, especially after meticulously planning and arranging my schedule around this service appointment. Reflecting on this experience, I couldn't help but feel let down by the lack of communication and accountability from the store. It left me questioning the importance they placed on their customers' time and the reliability of their services. Despite this unfortunate turn of events, I can't help but express my hope for enhancements in their operational efficiency and customer service standards. Every experience is a learning curve, and I trust that 99 Bikes Stanmore will take this as an opportunity to grow and improve. In conclusion, my journey with 99 Bikes Stanmore may have been challenging, but it serves as a reminder of the importance of prioritizing customer satisfaction and operational excellence. Let's hope that future endeavors will reflect a positive change, paving the way for a seamless and gratifying experience for all patrons. Customer satisfaction resonates deeply with all of us, and I believe that every constructive feedback contributes to the evolution and refinement of the services we cherish. Thank you, 99 Bikes Stanmore, for the lessons learned and the memories created.

Turning Tragedy into Triumph: My Unforgettable 99 Bikes Experience

Embarking on a journey to get my bike serviced, I stumbled upon 99 Bikes Stanmore. Eager to tune up my ride, I scheduled an appointment for January 19th, after booking on January 3rd. The anticipation grew as the date neared, and a kind reminder on the 18th fueled my excitement. On the fateful day, brimming with optimism, I arrived promptly at 9 a.m., ready to kickstart the maintenance process. However, to my dismay, the doors of 99 Bikes remained firmly shut, shrouded in silence. As minutes stretched into an hour, the disappointment seeped in. Surprisingly, I was not alone in my wait. Three other individuals, akin to me, sought assistance. The absence of activity within the store perplexed us all. The lack of communication left us stranded, questioning the reliability of the establishment. Despite the unfortunate turn of events, I couldn't help but ponder the missed opportunity for exceptional customer service. A simple notification regarding the unavailability could have saved our time and prevented this disheartening scenario. Reflecting on this experience, I am reminded of the importance of communication and commitment in fostering customer relationships. While Trustpilot may lack a "0" rating option, this encounter serves as a stark reminder of the need for transparency and accountability in business interactions. In a world filled with ups and downs, this poignant tale encapsulates a moment of disappointment. Yet, I hold onto hope that such incidents can be catalysts for change, propelling businesses towards excellence and customers towards trust.

Life-Changing E-Bike Purchase and Exceptional Service

I recently had the life-changing experience of purchasing an e-bike from 99bikes.com.au, and I cannot stop raving about the exceptional service I received. My journey began at the Morayfield store, where I was fortunate enough to receive assistance from a remarkable individual named Zander. From the moment I walked in, Zander's customer-oriented approach was evident. He took the time to understand my needs and provided invaluable advice on selecting the perfect e-bike. His passion for ensuring a positive outcome for customers was truly commendable and made the entire experience enjoyable. What truly set Zander apart was his unwavering dedication to customer satisfaction. He patiently addressed every one of my inquiries, offering thorough explanations and even providing demonstrations to ensure that I was well-informed about my purchase. To top it off, Zander went above and beyond by arranging for the e-bike to be delivered to me on the same day, after his work hours. His commitment to ensuring a seamless and convenient experience was nothing short of extraordinary. I cannot emphasize enough how grateful I am to my friend who directed me to 99bikes.com.au and, ultimately, to Zander. Thanks to his unparalleled level of service, I not only found the perfect e-bike but also gained a newfound appreciation for exemplary customer care. I wholeheartedly recommend 99bikes.com.au, and specifically acknowledge Zander, for anyone seeking a seamless and gratifying e-bike purchasing experience. With Zander's help, I have found a reliable partner in my journey towards sustainable and enjoyable commuting. Thank you, Zander, and thank you, 99bikes.com.au, for making this a truly unforgettable and exceptional experience. 👍👍👍

Life-Changing E-Bike Adventure Awaits – Top-Notch Service!

My recent experience with 99bikes.com.au was nothing short of exceptional. After purchasing an e-bike with the invaluable assistance of Zander at the Morayfield store, I am simply blown away by the level of service and expertise provided. Zander's customer-centric approach and dedication to ensuring the best possible outcome for each customer truly set him apart. Upon my friend's recommendation, I sought Zander's guidance, and I am incredibly grateful that I did. Not only did he patiently address all my queries, but he also took the time to thoroughly explain, demonstrate, and even went above and beyond by delivering the e-bike to me on the same day, after his work hours. Such dedication and commitment to customer satisfaction are truly commendable. Thanks to Zander's guidance and support, I am now eagerly looking forward to embarking on new and exciting e-bike adventures. I highly recommend 99bikes.com.au and specifically commend Zander for his outstanding service - a true asset to the team. Two enthusiastic thumbs up - I couldn't be more satisfied!

Life-Changing E-Bike Experience at 99bikes.com.au

From the moment I stepped into 99bikes.com.au, I knew I was in for something special. The outstanding service I received from Zander at the Morayfield branch left me utterly impressed. Zander's passion for e-bikes was infectious, and his dedication to ensuring I made the right choice was evident from the start. Not only did Zander provide impeccable service, but he went above and beyond to answer all my questions, address my concerns, and offer valuable advice. His expertise and genuine interest in helping me find the perfect e-bike made the entire purchasing process smooth and enjoyable. What truly amazed me was Zander's commitment to customer satisfaction. Despite a busy day, he took the time to explain the features, demonstrate the e-bike, and even went the extra mile to ensure I received my new ride on the same day. His level of dedication and personalized attention was unparalleled. Thanks to Zander and the team at 99bikes.com.au, I am now a proud owner of an e-bike that exceeds all my expectations. The experience of buying from them was not just transactional; it was transformative. I am immensely grateful to my friend for recommending this gem of a store. If you are seeking exceptional service, expert advice, and a seamless buying experience, look no further than 99bikes.com.au. Zander's unparalleled customer focus and dedication make this store a true standout in the world of e-bikes. I wholeheartedly recommend them to anyone looking for quality products and top-notch service. Thank you, Zander, and the team, for making my e-bike purchase a truly unforgettable one.👍👍👍

Unwavering Support and Helpful Guidance: A Testimonial for Hornby Branch Christchurch

I recently found myself in a bind after my bike was stolen and I needed assistance with an insurance claim. Despite not making a purchase at that time, the staff at 99bikes.com.au Hornby Branch Christchurch went above and beyond to provide me with the information and advice I needed. Their willingness to help and the valuable guidance they offered truly exemplified excellent customer service. I am grateful for their support and commend them for their exceptional assistance. Thank you.