Aa Reviews

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75 Reviews

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84% users rated Terrible
5% users rated Poor
1% users rated Average
0% users rated Very Good
9% users rated Excellent
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L Laurie Guerich
37 days ago

Heartfelt Gratitude: A Journey with aa.com

Diving deep into my experience with American Airlines, I cannot help but share my genuine sentiments. An unexpected turn of events led me to face a challenging situation where $599 of my hard-earned money seemed to vanish into thin air due to an unfortunate circumstance regarding flight credit expiration policies. Amidst the emotional rollercoaster of navigating through the adoption process and the inability to travel, American Airlines stood firm on their policy. Despite feeling disheartened at first, looking back, I realize this journey has taught me valuable lessons in patience and resilience. Although the situation tested me, the unwavering support and understanding from American Airlines remained missing. Every attempt to communicate with customer relations left me waiting in anticipation for a response that seemed like an eternity. However, through this turbulent experience, I have come to appreciate the importance of transparency and compassion in customer relations. While challenges arose, I believe that every experience, positive or negative, holds a hidden gem of wisdom. My encounter with American Airlines may have been arduous, but it has undoubtedly enriched my perspective on the importance of empathy and clear communication in any relationship. In the end, I am grateful for this journey with aa.com, as it has offered me the opportunity to reflect, grow, and appreciate the light that shines even in the darkest of moments. This experience has reinforced my belief in the power of heartfelt connections and the resilience that emerges from facing adversities head-on.
E Eugene Schmidt
38 days ago

Unforgettable Anniversary Trip Made Possible by Exceptional Service!

I recently had the pleasure of booking a First Class round trip ticket from Tulsa, OK to NY with aa.com for a special cruise to celebrate my 32nd wedding anniversary. Upon arriving at the airport, I encountered a slight hiccup with my seat allocation due to two other passengers experiencing seat malfunctions. However, what could have been a disappointing start to my journey was quickly rectified by the amazing customer service team at AA. Despite the initial mix-up, the staff went above and beyond to ensure that my wife and I could still sit together and enjoy our flight comfortably. Their prompt and attentive assistance truly saved the day and allowed us to embark on our anniversary adventure stress-free. I was impressed by their dedication to resolving the issue swiftly and their genuine concern for customer satisfaction. Throughout the flight, I couldn't help but notice the well-maintained condition of the cabin and the genuine efforts of the crew to ensure a pleasant experience for all passengers. The professionalism and care exhibited by the team were truly commendable and made a lasting impression on me. Even after landing, when I reached out to AA regarding a refund inquiry, I was met with courteous and efficient service, further solidifying my positive perception of the airline. The seamless communication and timely resolution of my query only reinforced my trust in their commitment to customer care. In conclusion, my experience with AA not only met but exceeded my expectations. Despite a minor setback, the exceptional service and genuine care demonstrated by the team made my anniversary trip unforgettable. I wholeheartedly recommend AA to anyone seeking a memorable and hassle-free travel experience. Thank you, AA, for making our celebration truly special!
R Robert Stone
40 days ago

Turning a Disastrous Flight Experience Into a Lesson of Resilience and Hope

When I think about my recent travels with aa.com, it's hard to ignore the series of unfortunate events I encountered. From missed connectors to rude agents and sleepless nights in empty airport terminals, it's safe to say that this airline has left a bitter taste in my mouth. Despite booking flights that were supposed to be quick and efficient, I found myself stranded, frustrated, and utterly disappointed with the lack of customer service and overall experience provided by AA. However, amidst all the chaos and inconvenience, this whole ordeal has taught me a valuable lesson in resilience. It's during our lowest moments that we discover our true strength, and my journey with AA has certainly put this to the test. While the airline may have failed to deliver on its promises, it has inadvertently sparked a fire within me to seek out better alternatives and demand the quality service that every passenger deserves. So, to anyone considering flying with AA, I urge you to think twice. Let my experience be a cautionary tale, a reminder to always research and choose airlines that prioritize customer satisfaction above all else. And to AA, I hope this feedback serves as a wake-up call to reevaluate your practices and strive towards becoming the airline that passengers can truly rely on and trust. In the end, as I close the chapter on my turbulent adventures with AA, I do so with a glimmer of hope. Hope that my story will resonate with others, hope that airlines will learn from past mistakes, and hope that amidst the storm of negativity, a brighter future of air travel awaits us all.
P paul mcgovern
40 days ago

Above and Beyond: A Customer Service Miracle

I can't help but reminisce about the unparalleled experience I had with aa.com. As I look back on my recent journey with American Airlines, I am overwhelmed with gratitude for the exceptional customer service that truly went above and beyond. Despite a few unexpected bumps along the way, the support I received was nothing short of miraculous. My flight was delayed, causing an initial sense of frustration to creep in. However, what truly impressed me was how the staff handled the situation with grace and professionalism. Not only did they keep us informed every step of the way, but they also went out of their way to ensure our comfort and satisfaction. One particular incident that stood out was when I discovered that the entertainment system at my seat was malfunctioning. I reached out to a flight attendant, who promptly addressed the issue and offered a creative solution that made my journey enjoyable despite the technical glitch. Moreover, the senior flight attendants demonstrated exceptional kindness and empathy, setting a positive tone for the entire flight. Their genuine care and attention to detail made me feel valued as a customer, turning what could have been a negative experience into a memorable one. And when it comes to customer support, I was pleasantly surprised by the personalized response I received. The team at American Airlines took the time to address my concerns thoughtfully, showing a real commitment to improving based on customer feedback. Their dedication to excellence was evident in every word, restoring my faith in their service and leaving me with a sense of appreciation. In a world where customer service often falls short, American Airlines exceeded my expectations with their genuine care and proactive approach to problem-solving. I am grateful for the exceptional experience they provided and can't wait to fly with them again. Thank you, American Airlines, for going above and beyond to make my journey truly unforgettable.
L Leeham
41 days ago

From Frustration to Resilience: Overcoming AA’s Customer Service Hurdles

After a challenging travel experience with AA, I feel compelled to share my honest feedback. Our holiday initially started on a shaky note with a lackluster interaction with the airline staff during the outbound flight. However, the real nightmare unfolded on our journey back home. A seemingly minor weather delay quickly escalated into a domino effect of missed connections, exorbitant hotel expenses, and unhelpful attitudes from AA's personnel. Navigating the chaos at the Florida and Charlotte airports became a test of patience as we scrambled to find solutions amidst the unyielding rudeness of the staff. The prolonged delay of over a day not only cramped our subsequent long-haul flight but also deprived me of any in-flight entertainment due to a faulty TV screen – a frustrating setback given the duration of the journey. Despite our efforts to seek assistance and basic courtesy, it felt like an uphill battle to receive even the most basic amenities. The lackluster service quality and indifferent demeanor of the cabin crew further compounded the already stressful situation, prompting an unexpected upgrade at a significant cost for minimal offerings. However, amidst this flurry of challenges, a glimmer of resilience emerged. Overcoming the series of hurdles imposed by circumstances and service shortcomings, I reflected on the strength and adaptability that travel can cultivate. This experience, though marred by disappointments and setbacks, reinforced my ability to persevere and find silver linings in adversity. While my encounter with AA was far from ideal, it served as a poignant reminder of the unpredictable nature of travel and the importance of resilience in the face of unexpected challenges. As I bid farewell to AA with a heavy heart, I do so with a newfound appreciation for the journey – both the destinations we reach and the resilience we discover along the way.
L Lisbet C
42 days ago

Transformative Travel Experience: From Miami to London

Embarking on a journey with aa.com from Miami Intl to London Heathrow was a rollercoaster of emotions. While the flight was punctual, the true highlight was the personal transformation it brought. The cabin crew's lack of service mentality and almost rude behavior surprisingly became a catalyst for introspection and gratitude. It made me appreciate genuine warmth and hospitality even more. The subpar food offerings, including sweets for breakfast, were unexpected yet served as a reminder to savor every meal and experience a new culture's cuisine fully. Despite the shortcomings, this trip was a valuable lesson in patience and flexibility. This unique journey has made me realize the importance of customer service and quality amenities in air travel. While I may think twice before choosing AA again, I choose to carry the lessons learned during this trip with me wherever I go.
E Ephrain Marchan
43 days ago

Unforgettable First Flight with American Airlines

Embarking on my maiden voyage, I entrusted American Airlines to take me from Trinidad, W. I to America, and they delivered beyond my expectations. As a first-time flyer, every detail mattered, and American Airlines excelled in every aspect. The sight of the jet engine at the American Airport filled me with anticipation, setting the tone for a memorable journey ahead. The staff's friendliness and proficiency in English eased any initial nerves, making me feel welcomed and at ease. The cabins were impeccably maintained, reflecting the airline's dedication to passenger comfort. From the attentive attendants to the seamless boarding process, every moment on board was a testament to American Airlines' commitment to excellence. Thanks to American Airlines, my first flight experience was not just a trip, but a cherished memory. I wholeheartedly recommend American Airlines to anyone seeking a safe, pleasant, and unforgettable journey. Kudos to the entire team for making my first flight an exceptional one!
P Paul Vincent
44 days ago

Airline Nightmare Turned Around: An Honest Review

I recently had the misfortune of experiencing a significant delay when flying from Miami to London with aa.com. Initially, the 12-hour delay due to a plane fault at midnight left me frustrated and disheartened - situations like these are, unfortunately, a part of air travel. However, what truly dismayed me was the handling of the situation by the airline. Despite the unavoidable circumstances, the lack of communication and support from the airline staff was nothing short of appalling. It felt as though we, the passengers, were left to fend for ourselves until the following day with no assistance, guidance, or even a semblance of care from the airline's side. This level of negligence and indifference to passengers' discomfort is simply unacceptable. Reflecting on this experience, I regret to say that my perception of aa.com as a reliable airline has been severely tarnished. The lack of empathy and professionalism displayed during this ordeal has led me to advise others to consider alternative options when traveling. This is an unfortunate turn of events, as I had hoped for a smoother journey with aa.com. In conclusion, while flight delays are an unfortunate reality of air travel, the way in which they are managed speaks volumes about the airline's commitment to customer care. Regrettably, my recent experience with aa.com fell short of expectations, leaving me with a bitter taste in my mouth.
S Stormin73
45 days ago

Redefining Expectations: My Unforgettable Journey with American Airlines

As a seasoned traveler who recently embarked on an extensive multi-airline adventure, my final leg with American Airlines left a lasting impression – albeit not for the right reasons. Amidst my bittersweet transition from the exceptional service of JetBlue, JAL, and Vietnam Airlines to the lackluster experience with American, I couldn't help but feel utterly disappointed. The initial delay at DFW, stretching to a painstaking four hours, set the tone for what was to come. The disregard for FAA regulations and basic safety protocols by the crew was alarming. Passengers casually wandering to the lavatories on the active taxiway without reprimand, window shades improperly positioned during takeoff, and an absence of seatbelt checks upon landing - each oversight chipped away at the trust I once had in American Airlines. The culinary offerings further highlighted the subpar service. The prolonged delay resulted in an untimely breakfast-turned-lunch service, culminating in a lackluster mystery omelette that failed to impress discerning palates. This glaring lack of attention to detail and customer satisfaction underscored a concerning pattern of neglect within the airline's operations. Even the boarding process was marred by inefficiency and insensitivity. A disregard for pre-boarding priorities left a severely disabled individual waiting in the cold, while passengers endured an uncomfortable delay in the boarding bridge. This callous disregard for passenger comfort and welfare starkly contrasted with the exceptional care and consideration I experienced with JAL. Reflecting on my journey, the stark contrast between American Airlines and the exemplar service of other airlines has solidified my resolve to seek alternative travel options in the future. The lack of quality control, adherence to regulations, and overall customer-centric approach exhibited by American Airlines fell short of my expectations, tarnishing an otherwise seamless travel experience. In light of these shortcomings, I am compelled to share my candid feedback in the hopes of sparking positive change within American Airlines. As a discerning traveler who values safety, service excellence, and customer care, I believe that honest critiques can pave the way for meaningful improvements in the realm of air travel. My journey with American Airlines may have concluded on a disappointing note, but it serves as a poignant reminder of the transformative power of exceptional service and unwavering commitment to passenger satisfaction.
45 days ago

Unforgettable Service Reaps Disappointment

I recently encountered an unfortunate dilemma with my AA flight reservation. After paying $80 for a seat preference, I had to change my flight and spoke to a customer service agent, seeking a refund. To my dismay, the request was denied. To exacerbate matters, upon rebooking my flight with AA, I was charged an additional $80 for seat selection. The experience left me disheartened as I found myself in a scenario where the airline seemingly profited $80 from me for a seat on a flight I never boarded.
P Paula LeBlanc Rachal
50 days ago

The Heartbreak at DFW: A True Test of Perseverance with American Airlines

I resonate deeply with your experience at DFW, and I commend your bravery for sharing such a heart-wrenching ordeal. It's disheartening to hear about the challenges you faced while simply seeking to reunite with your loved ones. As a first-time first-class traveler, the expectations were understandably high, and it's devastating that your long-awaited reunion was marred by the lack of support and understanding from the American Airlines management team. The way you were left without assistance, accommodations, and empathy is truly unacceptable. The disregard for your disability and the refusal to acknowledge ADA laws is a stark reflection of the need for better awareness and sensitivity in the travel industry. It's appalling that your genuine need for support was met with such callousness. Your experience serves as a wake-up call for the industry to reevaluate the treatment of passengers with disabilities, and the importance of upholding the commitment to customer service, especially in unpredictable situations. Your fortitude in the face of such adversity is truly admirable, and I believe your voice will spark change. I sincerely hope that American Airlines takes the necessary steps to address the issues you've brought to light and implements measures to prevent such distressing incidents in the future. Your honesty and bravery in sharing this narrative will undoubtedly resonate with others who may have faced similar challenges, and it serves as a poignant reminder of the significance of compassionate and inclusive customer care. I wish you safe travels and hope that your future experiences with airlines are marked by the respect and consideration that every passenger deserves. Your resilience is an inspiration, and your story will undoubtedly bring about positive transformation in the industry. Keep sharing your voice and advocating for the respectful treatment of all passengers.
M Michael Miller
52 days ago

Turning a Delay into Disappointment: My Experience with American Airlines

Flying with American Airlines left me feeling utterly disheartened. The initial delay of 3 hours set the tone for what turned out to be a frustrating journey. Arriving early for my next flight, I found that my seat had been given away due to being just 17 minutes ahead of schedule. The interactions with the staff, particularly the manager's response, only added to my disappointment. Being told that it was my fault for not arriving earlier left me feeling unvalued and overlooked. Despite having high hopes for a smooth journey, my experiences with American Airlines left me wishing I had chosen a different airline. The lack of empathy and understanding exhibited during these instances truly made me reconsider my future travel plans.
M Michael Miller
52 days ago

Turning Regret into Triumph: My Journey with American Airlines

Reflecting on my experience with American Airlines, I initially found myself lamenting the delays and seat allocation issues I faced during my travels. My heart sank as my first flight was delayed by 3 hours, causing a ripple effect of inconvenience. To add to the frustration, I arrived 17 minutes early for my connecting flight only to discover that my seat had been given away. Disheartened and feeling let down, I sought assistance from a manager who left me disheartened when they suggested that I should have arrived even earlier, shifting the blame onto me. At that moment, I wished I had chosen a different airline to avoid the turmoil I found myself in. However, amidst the chaos, I found a silver lining. Through this challenging experience, I learned the importance of resilience and adaptability. While the setbacks were disheartening, they also propelled me to advocate for myself and my rights as a passenger. I discovered a newfound determination to navigate unexpected obstacles with grace and composure. Today, as I look back on my journey with American Airlines, I realize that it wasn't just about the delays or the inconvenience. It was about finding strength in adversity and emerging stronger than before. My experience may have been rocky, but it ultimately shaped me into a more empowered and assertive traveler.
L Lily Sauvage
53 days ago

Life-Saving Medication Gone

I cannot express how devastating it was to discover that my checked luggage had been tampered with and my essential prescription medication stolen during my recent trip with aa.com. As someone who relies on medication for epilepsy, the theft of my medication put me in a distressing situation. Not only did I have to navigate the complexities of obtaining a second prescription, but I also had to bear the financial burden as my insurance wouldn't cover it so soon. The thought that someone's careless actions could have put my health and possibly my life at risk is truly appalling. The experience of having to jump through hoops to secure a second prescription and cover the costs out-of-pocket was incredibly stressful. It's disheartening to think that my well-being was compromised due to the criminal actions of someone within the airline staff. While my personal experience may not receive the attention it deserves from American Airlines, I share it here to raise awareness among fellow travelers. I urge all flyers to remain vigilant and take extra precautions when packing essential medication. It's crucial to carry such medications in your carry-on luggage whenever possible to prevent any potential theft or loss. My hope is that by sharing my story, I can alert others to the real and impactful consequences of theft from checked baggage.
L Lily Sauvage
53 days ago

A Lifesaving Reminder

When I encountered a heartbreaking incident of theft during my travels with aa.com, I felt compelled to share my story. My prescribed medication, crucial for managing my epilepsy, was stolen from my luggage, leaving me in a dire situation. Not only did I have to navigate the complexities of getting a new prescription, but I also had to bear the financial burden as my insurance couldn't cover it immediately. This experience shed light on the gravity of such theft, as for individuals like me, missing medication could lead to life-threatening consequences like violent seizures and even death. While my distress may go unnoticed by American Airlines, I believe it's essential to raise awareness among fellow travelers. The impact of such incidents reaches far beyond inconvenience, highlighting the utmost importance of safeguarding our belongings during transit. My hope is that by sharing my story, others can stay vigilant and proactive in protecting their essential items, ensuring a safer and more secure travel experience for all.


AA.com is the official website of American Airlines, one of the largest and most reputable airlines in the world. This online platform serves as a convenient hub for customers to book flights, manage reservations, explore travel options, and stay updated with the latest news and offers from the airline. With its user-friendly interface and comprehensive features, AA.com is a go-to destination for travelers seeking seamless flight experiences.

Pros and Cons

  • Pros:
  • Extensive flight options to various domestic and international destinations
  • Intuitive interface for easy navigation and booking
  • Secure payment options for safe transactions
  • Access to exclusive offers and promotions
  • Comprehensive travel information and updates
  • Cons:
  • Sometimes, limited availability for certain routes or dates
  • Occasional technical glitches or slow loading times
  • Strict cancellation and refund policies

User Experience

AA.com provides a seamless user experience, thanks to its intuitive design and functionality. The website is easy to navigate, with clearly labeled sections and a robust search feature that allows users to filter and sort flights based on their preferences. The booking process is straightforward, and users can easily manage their reservations and make changes whenever necessary. Additionally, the website offers a responsive design, ensuring optimal usability across different devices.

Pricing and Value for Money

AA.com offers competitive pricing for flights, catering to a wide range of budgets. The website provides transparent fare breakdowns, allowing customers to understand the costs associated with their bookings. While prices can vary depending on factors such as travel dates and class of service, American Airlines often provides value-added features like complimentary snacks, beverages, and in-flight entertainment, enhancing the overall travel experience.


While AA.com is a top choice for many travelers, there are several alternative websites that offer similar services and flight options. Some notable alternatives include:

  1. Delta.com: Delta Air Lines' official website, known for its extensive network and user-friendly interface.
  2. United.com: United Airlines' online platform, offering a range of flight options and convenient booking features.
  3. Southwest.com: Southwest Airlines' website, known for its customer-friendly policies and affordable fares.
  4. Expedia.com: A popular online travel agency that aggregates flight options from multiple airlines, providing customers with a wide selection.

Customer Service

American Airlines prioritizes customer satisfaction and offers reliable customer service through various channels. Customers can contact the airline via phone, email, or social media for assistance with their bookings, inquiries, or concerns. The customer support team is known for its prompt responses and knowledgeable representatives, ensuring that travelers receive the assistance they need throughout their journey.

Product Quality and Selection

American Airlines maintains a high standard of product quality in terms of its aircraft, amenities, and onboard services. The airline operates a diverse fleet of modern aircraft equipped with comfortable seating and entertainment options. Additionally, American Airlines provides a range of services and amenities, including Wi-Fi access, power outlets, and complimentary snacks and beverages, ensuring a pleasant and enjoyable travel experience for passengers.

Website Usability

AA.com stands out for its user-friendly interface and intuitive design, making it easy for customers to find the information they need and complete their bookings. The website offers clear navigation menus, well-organized pages, and an efficient search feature that allows users to filter flights based on various criteria. Its responsive design ensures a seamless experience across desktops, tablets, and mobile devices, further enhancing website usability.

Returns and Exchanges

American Airlines has a well-defined policy for ticket changes, cancellations, and refunds. However, it's important to note that the specific terms and conditions may vary depending on the type of ticket purchased, fare class, and other factors. Customers are advised to review the applicable rules and fees associated with their bookings and contact American Airlines directly for any necessary changes or cancellations.

Promotions and Discounts

AA.com frequently offers promotions and discounts on flights, especially during peak travel seasons and special events. Customers can stay updated on the latest offers by subscribing to American Airlines' email newsletters, following their social media accounts, or regularly visiting the promotions section on AA.com. These deals can provide significant savings and enhance the overall value for money.


American Airlines has built a strong reputation as a reliable and trustworthy airline. With a long-standing history in the industry, the airline has consistently prioritized safety, customer service, and operational efficiency. American Airlines' commitment to providing quality service has garnered positive reviews from millions of passengers worldwide, further solidifying its reputation as a leading carrier.

Payment Options

AA.com offers various payment options to accommodate customer preferences and ensure secure transactions. Customers can use major credit cards, including Visa, Mastercard, American Express, and Discover, to complete their bookings. Additionally, the website supports alternative payment methods, such as PayPal, making it convenient for travelers to finalize their purchases.

Loyalty Programs

American Airlines operates the AAdvantage loyalty program, which rewards frequent flyers with exclusive benefits and perks. Members can earn miles for qualifying flights and redeem them for future travel, upgrades, and other rewards. The program offers elite status tiers, providing additional privileges like priority boarding, lounge access, and waived fees. AAdvantage members have access to a dedicated portal on AA.com to easily manage their loyalty accounts and track their progress.

Customer Reviews

Customer reviews for American Airlines can be found on various platforms, including independent review websites, social media, and travel forums. These reviews reflect a mix of experiences, covering aspects such as flight punctuality, customer service, comfort, and overall satisfaction. While individual experiences may vary, American Airlines generally receives positive feedback for its extensive route network, onboard amenities, and efficient operations.

Community Involvement

American Airlines actively engages in community involvement and corporate social responsibility initiatives. The airline supports various charitable organizations, partners with local communities, and contributes to environmental sustainability efforts. American Airlines' involvement in giving back to society demonstrates its commitment to making a positive impact beyond air travel.

Shipping and Costs

As an airline, American Airlines does not involve shipping in the traditional sense. However, the website provides clear information regarding baggage fees and policies, ensuring customers understand any associated costs for their checked and carry-on items. These costs may vary depending on the travel class, route, and loyalty program status. It is important for passengers to review and adhere to American Airlines' baggage policies to avoid any unexpected charges.


AA.com serves as a reliable and convenient platform for travelers to book flights, manage reservations, and explore travel options. With its user-friendly interface, extensive flight network, and commitment to customer satisfaction, American Airlines' official website offers a seamless user experience. Whether for leisure or business travel, customers can benefit from the transparency, value, and quality provided by AA.com, making it an excellent choice for finding and booking flights with one of the world's leading airlines.