Users Voice for Aaa

84% users rated Terrible
2% users rated Poor
0% users rated Average
1% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Aaa
Aaa Overall rating
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User Interface
Quality

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Review article published on: 21 Aug 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2021 1.2 4.3 4.7 4.4 4.9 1.5
Jan 2022 1.3 4.2 4 4.3 4.9 1
Feb 2022 1.9 4.1 4.2 4.1 5 1.2
Mar 2022 1.5 4.4 4.9 4.6 4.9 1.8
Mar 2023 1 5 5 5 5 3.4
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Detailed Aaa Review by

Introduction

AAA is a popular travel and insurance company in the United States that offers an extensive range of products and services to its customers. The company's official website, aaa.com, is designed to provide users with easy access to information about travel, insurance, automotive, and financial services.

Pros and Cons

Pros:
  • Extensive range of products and services
  • User-friendly website
  • 24/7 customer service
  • Affordable pricing
  • Reliable reputation
Cons:
  • Membership fees may be a turn-off for some people
  • Some services are only available to AAA members
  • Website design could be more modern and visually appealing

User Experience

AAA's website is easy to navigate, with user-friendly menus and clear information about the company's products and services. Customers can sign up for a membership, purchase insurance or travel services, and access various resources related to travel and automotive maintenance.

Pricing and Value for Money

AAA's pricing is generally competitive and affordable, especially for members who enjoy discounted rates on various services. The value for money is also good, as customers can access a wide range of products and services from a single source, saving time and hassle.

Alternatives

Some alternatives to AAA include other travel and insurance companies such as Allstate, State Farm, Geico, and Progressive. However, AAA has a unique membership model that offers exclusive benefits and discounts to its members.

Customer Service

AAA provides 24/7 customer service through its website, phone, and email. Customers can reach out to the company for help with anything from making a booking to filing an insurance claim, and the response time is generally quick and reliable.

Product Quality and Selection

AAA offers a wide range of products and services, including insurance, travel, automotive, and financial services. The quality of these products and services is generally high, with a focus on reliability, convenience, and customer satisfaction.

Website Usability

AAA's website is easy to use and navigate, with clear menus and simple instructions for customers to follow. However, the design could be more modern and visually appealing, with more interactive features and engaging content.

Returns and Exchanges

AAA has a return policy for some of its products, such as travel bookings and merchandise. However, the policy varies depending on the product and service, and customers should review the terms and conditions carefully before making a purchase.

Promotions and Discounts

AAA offers various promotions and discounts to its members, including reduced rates on travel bookings, insurance policies, and automotive services. These promotions and discounts can make AAA's products and services even more affordable and accessible to customers.

Reputation

AAA has a reliable reputation in the travel and insurance industry, with a focus on customer satisfaction, convenience, and quality. The company has been in business for over 100 years and has a loyal customer base that values its products and services.

Payment Options

AAA offers various payment options for its products and services, including credit card, debit card, and PayPal. Customers can choose the payment method that suits them best and enjoy a convenient, hassle-free experience.

Loyalty Programs

AAA's membership model is essentially a loyalty program, offering exclusive benefits and discounts to its members. Members can enjoy reduced rates on various products and services, as well as access to exclusive resources and support.

Customer Reviews

Customer reviews of AAA's products and services are generally positive, with customers praising the company's reliability, convenience, and affordability. However, some negative reviews do exist, with customers citing issues such as poor customer service and long wait times.

Community Involvement

AAA is actively involved in the community, supporting various initiatives related to safety, education, and sustainability. The company also offers resources and information to help customers make informed decisions about their travel and automotive needs.

Shipping and Costs

Shipping and costs vary depending on the product and service, and customers should review the terms and conditions carefully before making a purchase. AAA generally offers affordable shipping and competitive pricing, with a focus on customer satisfaction and convenience.

Conclusion

Overall, AAA's website is a user-friendly and reliable resource for customers looking for travel, insurance, automotive, and financial services. Customers can enjoy competitive pricing, exclusive benefits, and 24/7 customer service, as well as access to helpful resources and information. However, some areas for improvement, such as website design and customer service, could be addressed to enhance the overall customer experience.

Aaa Recent User Reviews

User Rating

5 stars

33

1 stars

199

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Reviewer Name: tod cay

Review Submission Date: 2022-02-28

Review Title: this company is non assistant if you…
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Review Description: this company is non assistant if you think you are insured your wrong. they will file collection notices for bills they never gave service to and screw you on payments not received do to mail issues or lack of workers to open mail. calling to correct problems are a waste of time. save your self and your sanity dont deal with aaa. they dont exist

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Reviewer Name: sarah bryant

Review Submission Date: 2022-02-26

Review Title: unbelievably trash
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Review Description: unbelievably trash. don’t waste your money

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Reviewer Name: Jeremy Dunn

Review Submission Date: 2022-02-25

Review Title: Ok today I sat in the middle of a busy…
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Review Description: Ok today I sat in the middle of a busy 4 lane road for 3 hours no service at all. Mind you I was 9 Mile's away from my house. We pay for this service. But when I needed a tow when I was 100 miles away they came in 30 mins. AAA lady said the 2 tow truck companies keeps rejecting my tow. Keep this in mind when your paying for a service. DON'T BREAK DOWN CLOSE TO YOYR HOUSE YOU'LL BE SCREWED.

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Reviewer Name: Aaron Rutten

Review Submission Date: 2022-02-23

Review Title: AAA left us high and dry despite being…
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Review Description: AAA left us high and dry despite being a paying customer. They found some loophole to not tow my vehicle. Would never use AAA again. I feel like I got scammed.

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Reviewer Name: MICHAEL MAGHELLA

Review Submission Date: 2022-02-22

Review Title: Roadside assistance is absolutely…
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Review Description: AAA Roadside assistance is absolutely ridiculous and Inconsiderate. Nobody cares they let you wait 5 or 6 hours here in manatees. When they call you, you already home sleeping. Not recommend for anybody. Two bad experiences in the last two months.

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Reviewer Name: Tommy Crowe

Review Submission Date: 2022-02-19

Review Title: Saturday 2/19/2022 I called in @ 7:00…
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Review Description: Saturday 2/19/2022 I called in @ 7:00 AM for a Battery Check/Jump and it's 3:00 PM and nobody has been dispatched to my residence for the call. I have called 6 Times today and get the same response "We are trying to find someone" I AM DROPPING MY MEMBERSHIP and Requesting a Full Re-Fund for past 12 Months!

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Reviewer Name: David Hanley

Review Submission Date: 2022-02-19

Review Title: Absolutely horrible service
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Review Description: Absolutely horrible service. My girlfriend and I sat and the side of the road and luckily in a someone's home that took us in for over 5 hours called multiple times and they just kept on pushing saying an extra hour an extra hour. After 5 hours of wasting my time and them saying we dint know when a person will be there I called a tow company thar arrived within 20 minutes. God bless the farm family that let us wait in their home. She canceled AAA that day.

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Reviewer Name: Erma Wiley

Review Submission Date: 2022-02-19

Review Title: I called AAA Roadside Service to come…
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Review Description: I called AAA Roadside Service to come out and jump my battery at 2:30-2:45 pm. When they didn't come by the time they told me they would, I called again. No show. After several more calls and lie after lie after lie i called my son, about 50 miles away because it was getting dark. He came, jumped my battery and I went home. I purposely didn't call to cancel just to see how long I would have had to wait. The driver text'd my phone at 12:17 am to tell me he'd arrived. Almost 10 hour after my initial call!!! They suck.

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Reviewer Name: Ken Sylman

Review Submission Date: 2022-02-18

Review Title: After 20 years of being a customer
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Review Description: After 20 years of being a customer, i received a letter stating they are dropping me as a client. Their excuse is that they "are no longer able to provide service to me" So let me get this straight. You offer me 5 calls a year and because of a few years of using my limit of my tows, you want to drop me. What about the years i used 0?

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Reviewer Name: Travel Guy

Review Submission Date: 2022-02-17

Review Title: AAA not loyal even after 39 years
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Review Description: Been wanting to leave AAA for years but my wife was loyal to them. After 39 years she was in one fender bender that was here fault with no injuries and they doubled her rate with no questions or consideration to her loyalty. Thanks AAA now I’m finally where I want to be for all of our insurance needs at a cheaper rate for better coverage and even an umbrella policy.