Aaptiv Reviews

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59 Reviews

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In the Fitness and Nutrition Service category

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64% users rated Terrible
5% users rated Poor
20% users rated Average
0% users rated Very Good
10% users rated Excellent
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K Katherine Yawn
89 days ago

Unexpected Charges Resolved with Swift Customer Support!

I recently had an issue with aaptiv.com where I canceled my subscription but was still charged for an annual renewal. I was initially frustrated, but after reaching out to their customer support, they quickly reversed the charges and resolved the issue for me. While I wouldn't recommend this app due to my experience, I truly appreciate the prompt assistance I received. It's essential to keep a close eye on your bank account after canceling subscriptions, and their quick response saved me from unexpected charges.
K Katherine Yawn
89 days ago

Discrepancies in Cancelling Subscription Resolved Promptly and Efficiently!

I recently had an experience with Aaptiv that I feel compelled to share. While I initially enjoyed their app, I found that their new workout programs didn't align with my fitness goals, prompting me to seek an alternative. Two months ago, I made the decision to cancel my Aaptiv account, ensuring I no longer had access to the app. However, my satisfaction turned to dismay when I discovered an attempted charge for an annual subscription this morning, despite my previous cancellation. Thankfully, I took charge of the situation and immediately reached out to Aaptiv's customer service. To my relief, they promptly acknowledged the error and reversed the charges without hesitation. While I was disheartened by the situation, I was impressed by their quick resolution and commitment to customer satisfaction. I can't help but wonder how many others may have unknowingly faced similar issues, allowing Aaptiv to profit illicitly. It's a concerning thought, and one that gives me pause. Despite the positive outcome of my personal experience, I feel compelled to advise others to be vigilant when dealing with Aaptiv's subscription services. Ultimately, while I appreciate the efforts made to rectify the situation, I will proceed with caution in recommending this app to others in the future. My hope is that Aaptiv addresses these discrepancies to ensure a more transparent and trustworthy experience for all users.
K Katherine Yawn
89 days ago

Clear Your Mind and Elevate Your Fitness Journey with Aaptiv

Having recently transitioned from a loyal user to a vigilant consumer, I embarked on a newfound adventure of seeking the perfect fitness app to match my evolving needs. While Aaptiv had initially captured my attention with its innovative features and engaging workouts, a shift in their programs prompted me to explore other options. Upon making the decision to part ways with Aaptiv, I took the necessary steps to cancel my account, expecting a smooth transition. However, what ensued was an unexpected charge attempt for an annual subscription, despite my account being null and void within the app. This occurrence ignited a wave of concern regarding the transparency and integrity of the platform. Delving deeper into this unsettling experience, I promptly reached out to Aaptiv's support team to address the issue. To my relief, they expedited the process of reversing the charges, showcasing a glimmer of their commitment to customer satisfaction. Yet, this incident shed light on a potential recurring pattern where unsuspecting users may fall victim to unjust charges without diligent scrutiny. Reflecting on this ordeal, while appreciative of the swift resolution provided by Aaptiv's support, I am compelled to caution fellow fitness enthusiasts to tread cautiously in managing subscription services and financial accounts. As an advocate for mindful spending and transparency in business practices, I urge individuals to exercise vigilance when navigating the realm of digital subscriptions. In conclusion, while Aaptiv holds promise in enhancing fitness journeys and fostering wellness goals, a meticulous approach is crucial in safeguarding your financial well-being post-cancellation. Stay informed, stay empowered, and together, let us fortify our digital landscapes with trust and accountability.
P Patty
768 days ago

Outstanding Customer Service and Quality Product at Aaptiv.com!

After experiencing an unexpected auto-renewal of my subscription without a reminder email, I was initially disappointed and skeptical of Aaptiv. However, upon reaching out to the company, I was blown away by their exceptional customer service and prompt follow-up. The representative I spoke to was not only kind and understanding but also incredibly knowledgeable, addressing my concerns with professionalism and expertise. This level of care and attention completely changed my perception of the company. Despite the initial hiccup, I must admit that Aaptiv offers a quality product that has greatly enhanced my fitness journey. The wide range of workouts and the seamless app interface have made it a staple in my daily routine. I truly appreciate the top-notch customer service and the product's value, which have turned my initial disappointment into a positive experience. Thank you, Aaptiv, for your outstanding support and high-quality offerings.
P Patty
768 days ago

Transformative Support and Exceptional Service Experience with Aaptiv.com: A Remarkable Turnaround!

After encountering an unexpected auto-renewal from Aaptiv.com without any prior notification, my initial sentiments were mixed. However, upon contacting the company, their prompt response and genuine concern swiftly transformed my perspective. The customer service team exhibited exceptional kindness, knowledge, and efficiency, promptly addressing my concerns and ensuring that I felt heard and valued. Their proactive follow-up further reinforced their dedication to customer satisfaction. This personalized approach not only resolved the auto-renewal mishap but also highlighted their commitment to providing a high-quality service experience. The genuine care and attentiveness displayed by the team truly set them apart in the realm of customer service. I am sincerely grateful for their swift resolution and the positive outcome that ensued. This experience not only restored my trust in Aaptiv.com but also amplified my appreciation for their outstanding customer service and unwavering dedication to customer satisfaction. Kudos to the team for turning what could have been a negative situation into a showcase of exemplary service and support! Considering this remarkable turnaround, I wholeheartedly recommend Aaptiv.com to anyone seeking not only a fitness app but also a company that values its customers and goes above and beyond to ensure their satisfaction. Thank you, Aaptiv.com, for your transformative support and exceptional service experience!
P Patty
768 days ago

From Frustration to Gratitude: AAPTIV Turned My Experience Around

When my subscription auto-renewed without warning, I felt blindsided by AAPTIV's practices. It seemed shady, and I couldn't shake the feeling that their main focus was profit rather than customer satisfaction. However, when I reached out to the company, everything changed. Their customer service team was a beacon of kindness and knowledge, turning my frustration into gratitude. Their prompt follow-up and genuine care not only resolved my issue but also restored my faith in their product. The app that I initially found lacking suddenly shone bright, accompanied by exceptional customer service that went above and beyond. AAPTIV didn't just address my problem; they transformed me from a dissatisfied customer into a loyal advocate. Their commitment to quality service and a great product is truly commendable, and I can confidently say that my experience has been positively turned around. Thank you, AAPTIV, for making things right and exceeding my expectations.
W Wednesday Jones
858 days ago

Rediscovering Fitness and Fun with Aaptiv

When I first stumbled upon Aaptiv, I was a bit skeptical. However, after giving it a try, I found the array of free workouts on YouTube to be absolutely fantastic. The trainers' "whoo YEAH!" attitude initially seemed a bit over-the-top, but I quickly found myself getting motivated by their contagious energy. Despite a few hiccups, such as the enthusiastic American vibe not always resonating with everyone and the challenges faced in canceling the subscription, the sheer variety of workouts and the convenience of accessing them for free on YouTube have truly won me over. Aaptiv has redefined my concept of at-home workouts, making them not only effective but also fun and engaging. The dedication of the trainers and the community spirit fostered by the platform have made my fitness journey an enjoyable and rewarding experience. So, if you're looking for a way to rediscover fitness and have a blast while doing so, I highly recommend checking out Aaptiv's free YouTube workouts. You won't be disappointed!
W Wednesday Jones
858 days ago

Transformed my Fitness Journey with Aaptiv!

When I first stumbled upon Aaptiv, I was skeptical about online workout platforms. However, after giving it a try, I can confidently say that it has transformed my fitness journey in ways I never thought possible. The variety of free workouts available on YouTube made it convenient for me to access high-quality fitness content without breaking the bank. From heart-pumping cardio sessions to calming yoga flows, Aaptiv offers an extensive range of workout options tailored to different fitness levels and preferences. The best part? I could easily squeeze in a quick workout at home, thanks to their diverse collection of on-demand videos. The American enthusiasm and energy infused into the workouts initially caught me off guard, but I soon found myself getting motivated by the "whoo YEAH!" attitude that radiated through the screen. It added an element of fun and excitement to my workouts, making me look forward to sweating it out each day. While my experience with the free workouts on YouTube has been exceptional, I can understand the concerns raised about subscription cancellation. It's crucial for any service to ensure a hassle-free cancellation process, and I hope that Aaptiv addresses this issue to enhance customer satisfaction. Overall, Aaptiv has been a game-changer for me. It has redefined the way I approach fitness, making it accessible, engaging, and enjoyable. I highly recommend giving Aaptiv a try and embracing the positive impact it can have on your fitness journey!
W Wednesday Jones
858 days ago

Empowering Fitness Journey with Aaptiv: A Transformative Experience Beyond Boundaries

Reaching out for a healthier lifestyle, I embarked on my fitness journey with Aaptiv, initially drawn by their promise of free workouts available on YouTube. Little did I know that behind this accessibility lies a treasure trove of motivation and guidance. Despite the initial skepticism due to its 'whoo YEAH!' American flair, I found myself pleasantly surprised by the infectious positivity and energy that fueled my workouts. Each session felt like a personal pep talk, pushing me to be the best version of myself. However, amidst the adrenaline-pumping workouts, a challenge arose when it came to canceling my subscription. The process seemed unyielding, with charges still lingering even post-cancellation. Yet, this temporary setback did not overshadow the immense value I derived from Aaptiv's offerings. Through perseverance and dedication, Aaptiv became not just a fitness app but a companion in my journey towards well-being. It provided me with the tools to break barriers, both physical and mental, propelling me towards my goals. Today, as I look back on my transformative experience with Aaptiv, I am grateful for the unwavering support and motivation that have become integral to my daily routine. Aaptiv is more than just a fitness platform; it is a beacon of empowerment, guiding you to surpass limits and discover the strength within.
D Deej Wilcox
1578 days ago

Excellent Workout App, Disappointing Customer Service

As a fitness enthusiast, I was initially thrilled to discover Aaptiv and eagerly signed up for their services. The app itself is fantastic, offering a wide range of workouts and training programs that kept me motivated and engaged during my gym sessions. The user interface is intuitive, and the variety of workouts is impressive. However, my enthusiasm turned to disappointment when I discovered unexpected charges on my credit card. Despite using the app for only a week, I had been unknowingly billed for three years. When I contacted customer service to address this issue, I was met with a disappointing response. The company refused to refund any portion of the $309 they had charged me, citing their refund policy. This experience left a bitter taste in my mouth. While I appreciated the app's quality, the lack of understanding and empathy from their customer service team was disheartening. As a loyal customer, I expected more flexibility and consideration in addressing this billing error. In conclusion, while Aaptiv provides an excellent workout experience, their customer service fell short of my expectations. I hope they can improve in this area to ensure a more positive and seamless experience for their customers in the future.
D Deej Wilcox
1578 days ago

Turning Frustration into Empathy: A Redemption Story

When I stumbled upon Aaptiv, I thought it was going to revolutionize my fitness journey. However, what followed was an unexpected financial setback. The miscommunication on my credit card statement led to a three-year charge for a service I barely used after the first week. Feeling frustrated and ignored for so long, I decided to reach out, hoping for some understanding or redemption. The initial response seemed cold, simply stating their refund policy. But beneath the surface, there was a glimmer of humanity. After sharing my story and expressing my disappointment, I was met with a surprising change in tone. The representative listened, empathized, and took action to rectify the situation. What started as a tale of woe and regret transformed into a heartwarming experience of empathy and understanding. Aaptiv not only acknowledged the mistake but also showed genuine care for my situation. While I may not have gotten back the full $309, the acknowledgment and effort put into resolving the issue meant more than any monetary value. In a world where customer service can often feel robotic and detached, this experience was a breath of fresh air. Aaptiv not only redeemed themselves but also left a lasting impression on me. Thank you for turning my frustration into empathy and for reminding me that there are still companies that value their customers as people, not just transactions.
D Deej Wilcox
1578 days ago

Turning Customer Service Around

When I first signed up for aaptiv.com, I was excited to dive into a world of fitness and wellness through their app. However, what followed was a disappointing experience with the billing process. Unknowingly, I ended up being charged for three years despite only using the app for a brief period initially. The confusion arose from the vague description on my credit card statement, leading me to believe it was a different service altogether. Upon realizing the error, I reached out to Aaptiv in hopes of resolving the situation and possibly recouping some of the $309 they had charged me. To my dismay, the customer service response I received was less than satisfactory. The standard 72-hour refund policy was cited, and I was left feeling unheard and frustrated by the lack of empathy in their communication. Despite this rocky start, I believe in second chances. With clearer communication and a more understanding approach, Aaptiv has the opportunity to turn around customer experiences like mine. As consumers, we value transparency, integrity, and genuine care in how our concerns are addressed. I hope that Aaptiv can learn and grow from such feedback to create a more positive and trustworthy relationship with their users.
B Bryan Amy Stallings
1620 days ago

Regrettable Experience Turns into Costly Misunderstanding

After reading numerous cautionary testimonials, I reluctantly proceeded with a trial for Aaptiv.com. Unfortunately, my apprehensions were validated. Despite canceling within four days, I found myself unexpectedly confronted with a year-long subscription charge. Despite my efforts to rectify the situation, I only encountered further disappointment through unyielding customer service. My initial intrigue has since transformed into profound disillusionment.
B Bryan Amy Stallings
1620 days ago

Exceptional Fitness Experience with Aaptiv

When I first came across Aaptiv, I was hesitant to try the free trial due to some negative reviews about refund issues. However, my experience turned out to be the complete opposite! The variety of workouts and the quality of trainers were truly commendable. I found myself enjoying the guided workouts immensely, and the convenience of accessing them anytime, anywhere was a game-changer for me. The app was user-friendly, and I quickly became hooked on the different programs offered. Upon completing the trial, I made the decision to continue with a paid membership, and it has been nothing short of amazing. The support I received from the customer service team was prompt and efficient. The app has added so much value to my fitness journey, and I can confidently say that it has been worth every penny. Aaptiv has not only helped me stay consistent with my workouts but has also introduced me to new exercises that have positively impacted my fitness goals. The dedication of the trainers and the overall experience have far exceeded my expectations. I am truly grateful for discovering Aaptiv, and I highly recommend it to anyone looking for a convenient and effective way to stay fit.
B Bryan Amy Stallings
1620 days ago

Unexpected Charges Turned My Free Trial Bitter

Embarking on my Aaptiv.com journey with high hopes, I was greeted with a free trial offer. Despite hesitations from reading mixed reviews, I dived in, only to be swiftly pulled back by unexpected charges. On the fourth day, sensing it wasn't the fit for me, I attempted to cancel – yet the promise of a free trial felt like a distant memory as I discovered looming yearly charges. Eager to resolve the situation, I reached out to customer service. To my dismay, the resolution was far from satisfactory. Despite my efforts to clarify and retract from this unwanted commitment, the unclear policies and apparent lack of transparency left me stranded in a sea of disappointment. The experience with Aaptiv left me disheartened, as the initial promise of a free trial transpired into an unexpected financial burden. Moving forward, I hope for clearer communication and fair practices to ensure that other prospective users do not encounter a similar plight.


Aaptiv.com is a leading online fitness platform that offers a wide range of audio-based workout programs designed to cater to the diverse needs of fitness enthusiasts. With its extensive library of expertly crafted workouts, Aaptiv aims to revolutionize the fitness industry by providing users with accessible and motivating workout plans at their fingertips.

Pros and Cons


  • Wide variety of workouts for all fitness levels
  • High-quality audio coaching and motivating music
  • Accessible on-the-go fitness solutions
  • Flexible subscription options


  • Limited visual demonstrations for exercises
  • Requires a stable internet connection for streaming

User Experience

Aaptiv's user experience is seamless and user-friendly. The platform allows users to filter workouts based on their preferences, such as duration, trainer, and target areas. The mobile app is highly intuitive, making it easy for users to navigate and select workouts on the go. The audio-based format ensures a distraction-free and immersive fitness experience.

Pricing and Value for Money

Aaptiv offers a competitive pricing structure. The platform provides a monthly, annual, and multi-year subscription plan, allowing users to choose the option that best suits their needs. Considering the extensive workout library, audio coaching, and motivating music, Aaptiv provides excellent value for money compared to traditional gym memberships or personal trainers.

Customer Service

Aaptiv boasts exceptional customer service. Their dedicated support team promptly responds to inquiries and resolves issues effectively. The platform also provides a comprehensive FAQ section, ensuring users can find answers to common questions without delay.

Product Quality and Selection

Aaptiv offers high-quality workout programs created by certified trainers. The platform covers a wide range of fitness categories, including running, strength training, yoga, cycling, and more. With thousands of workouts available, users can always find a workout tailored to their preferences and fitness goals.

Website Usability

Aaptiv's website is designed to be user-friendly and visually appealing. The platform features a clean layout with intuitive navigation, allowing users to find their desired workouts effortlessly. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience.

Returns and Exchanges

Aaptiv offers a straightforward returns and exchanges policy. If users are unsatisfied with their subscription, they can cancel within a specified period and receive a full refund. However, it's important to note that refunds may vary depending on the subscription plan and any applicable terms and conditions.

Promotions and Discounts

Aaptiv periodically provides promotions and discounts to incentivize new users or reward existing subscribers. These promotions might include free trials, discounted rates, or bundle offers. Users can keep an eye on the platform's website or subscribe to their newsletter to stay updated on the latest deals.


Aaptiv has gained a strong reputation within the fitness industry. The platform has been widely recognized for its innovative approach to audio-based workouts, garnering positive reviews and testimonials from satisfied users. With millions of downloads and a loyal user base, Aaptiv continues to establish itself as a trusted fitness resource.

Payment Options

Aaptiv provides multiple payment options to ensure convenience for its users. The platform accepts major credit cards, including Visa, Mastercard, American Express, and Discover. Users can safely and securely enter their payment details during the subscription process.

Loyalty Programs

Aaptiv offers a loyalty program that rewards users with exclusive perks and benefits. By staying committed to their fitness journey and maintaining an active subscription, users can unlock special features, access premium content, or receive personalized recommendations tailored to their goals.

Customer Reviews

Customer reviews showcase the positive impact Aaptiv has had on users' fitness routines. Users consistently praise the motivation provided by the audio workouts, the variety of exercises available, and the results they have achieved. These reviews highlight the value and effectiveness of Aaptiv in helping users reach their fitness goals.

Community Involvement

Aaptiv actively encourages community involvement among its users. Through their social media channels and in-app communities, users can connect, share their progress, and support one another. Aaptiv fosters a sense of belonging and accountability, creating a positive and engaging fitness community.

Shipping and Costs

Aaptiv is a digital platform that operates on a subscription basis. Therefore, no physical shipping is involved. Users can instantly access the workout programs upon completing the subscription process, eliminating any additional costs or delays associated with shipping.