User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

23% users rated Terrible
5% users rated Poor
0% users rated Average
9% users rated Very Good
64% users rated Excellent
User Reviews
User Rating
Duration
Lynda Toth 5 days ago
★★★★★

My experience with Abba Company was

I recently had the pleasure of dealing with the Abba Company particularly with their umbrella replacement service provided through abbapatio.com and I must say that my experience was nothing short of exceptional. Initially I was looking to replace the umbrellas for my three patio poles and reached out to the company via email. To my delight I received prompt and helpful responses to my inquiries setting a positive tone for the entire experience. One particular interaction with Patrick stands out as he kept me informed about a pending shipment and made a commitment to update me upon its arrival. This level of proactive and transparent communication was truly commendable and significantly contributed to the overall satisfaction with the service. Following the arrival of the replacement umbrellas which by the way were a breeze to install I can confidently attest to the quality and precision of the products. The process was made seamless as the team made sure to gather specific details about the umbrellas such as the number of ribs and the type of screw tips ensuring a perfect fit upon arrival. It was a resounding success and I couldnt be happier with the results. In conclusion I extend my heartfelt gratitude to the Abba Company for their outstanding service. The attentiveness efficiency and commitment to customer satisfaction displayed throughout the entire process undoubtedly set them apart. I am now able to enjoy my outdoor space to the fullest thanks to the impeccable umbrella replacements provided by this remarkable team. Thank you once again for a truly wonderful experience. Warm regardsLynda Toth

B movie fanatic 12 days ago
★★★★★

Protecting My Investment A Durable and Reliable Grill Cover

As a Phoenix resident I understand the importance of having reliable sturdy products to withstand the harsh summer conditions. Thats why I turned to abbapatio.com for a grill cover and Im thrilled to share my positive experience. Living in Phoenix means enduring scorching temperatures and relentless sun so finding a grill cover that holds up under such extreme conditions was crucial. In June I purchased a grill cover from abbapatio.com and I made it a point to wait until the summer was over before sharing my review. Throughout the summer the cover was subjected to intense heat and relentless sunlight but it emerged unscathed. Unlike previous covers I had owned this one didnt fall apart fade or succumb to the elements. Its ability to withstand Phoenixs summer earned my trust and confidence in the products durability and reliability. The quality and resilience of this grill cover truly impressed me and I can confidently say that I got my moneys worth. I have no doubt that this grill cover will continue to protect my investment for seasons to come. If given the choice I would unquestionably purchase this product again. Abbapatio.com has earned my loyalty and I wholeheartedly recommend their products to anyone in need of durable highquality outdoor equipment. If youre in search of a grill cover that can withstand the toughest conditions look no further than abbapatio.com. Thank you abbapatio.com for providing a product that not only met but exceeded my expectations. I cant wait to continue exploring your range of reliable and resilient outdoor products.

Eduardo Garcia 13 days ago
★☆☆☆☆

Dollar Store Merchandise

I was disappointed with the quality of this umbrella this is something you will buy at a Dollar Store. No where similar to the one I bought several years ago from your store .

Susan 18 days ago
★★★★★

Great and responsive customer service

Great and responsive customer service. Thank you

Susan Garcelon 37 days ago
★★★★★

Easy to order

Easy to order you had the perfect size and color umbrella and it arrived in a timely manner. And the price was better than Amazon How can you go wrong

Jasmine Moscona 71 days ago
★★★★★

This company is the best

Could not have asked for better customer service. They saved me money by making available just the canopy and not having to buy a whole new umbrella. They changed the color on my original order to what I really wanted even though it didnt show as being available online. And they literally shipped my order overnight without my asking and at no extra charge. Awesome company and service. Thank you so much.

Lisa 79 days ago
★★★★★

I had to order a replacement patio

I had to order a replacement patio umbrella cover. The company made triple sure that I was ordering the correct product. I really appreciated that. The cover was sent in a timely manner and was exactly what I needed.

Douglas Register 99 days ago
★☆☆☆☆

Wrong color shipped and customer service hasnt resolved

I ordered a turquoise patio umbrella cover but received a red cover instead. I notified Abba Patio Customer Service and received an email offering a 6 refund stating high shipping cost involved in processing a return and exchange. I immediately replied that will not work for us and asked for the product I ordered and paid for. I have followed up with two additional emails but have received no further response from customer service.

Jack E. 101 days ago
★★★★☆

Would buy again

These guys sell amazing products they are a bit on the pricey end but very good quality. Only gave 4 stars because delivery took a bit longer than anticipated so I would recommend ordering just a little in advance but not by much.

Patricia L. 102 days ago
★★☆☆☆

Continued issues with delivering right items

Two different orders both times received the wrong item. First item was wrong color reached out to Abba and they credited back some money which I was fine with. Ordered another item and I was given the wrong item and it was broken even if I decided to keep it it was not useable. I was refunded the money for the purchase however I decided that I can no longer order from Abba if they cannot properly fulfill orders

james schor 103 days ago
★☆☆☆☆

Waited an hour on the phone with no

Waited an hour on the phone with no response. Then sent an email with no response. An order was delivered and stolen. I was home all day and i have a sign that asks all deliveries to ring buzzer that calls my phone and i can come out. This didnt happen. I havent heard anything regarding a replacement umbrella or a credit to my credit card i want a replacement the product is good.

Jennifer Messer 108 days ago
★★★★★

Fantastic Quality Umbrellas

This is my second umbrella purchase from Abba Patio. My first one was destroyed in storm because I left it up no fault of the manufacturer. Your umbrellas are fantastic high quality and Ive recommended them to many people. Customer for life because Ill probably forget to put my umbrella down again in the future

Leslie 133 days ago
★★★★★

Umbrella Like New

When a ferocious rainstorm wreaked havoc on my patio umbrella I was left with a mangled canopy and a sense of frustration. Struggling to recall where I had stashed the purchase receipt I reached out to Abba for help. To my relief their customer service team went above and beyond identifying the umbrella model and recommending a suitable replacement canopy. Not only did I secure a new canopy through their guidance but I also decided to invest in a protective cover for added peace of mind. The process was seamless and to my delight the new canopy fit perfectly reviving my weatherbeaten umbrella to its former glory. Thanks to Abba my outdoor space once again boasts a refreshed and rejuvenated centerpiece. The exceptional customer service and genuine assistance I received from Abba have solidified my loyalty to their brand. Their willingness to help despite the absence of a purchase receipt truly sets them apart. I highly recommend Abba for their topnotch products and unparalleled customer care. With the umbrella looking as good as new I can now fully savor my outdoor lounging experience sheltered from the elements and surrounded by the durability and quality that Abba embodies.

Glenda Lahori 136 days ago
★☆☆☆☆

I ordered a 9 feet ROUND patio umbrella

I ordered a 9 feet ROUND patio umbrella and received a 6.5 X 11 feet SQUARE umbrella clearly stated on the outside of the box. Its too much of a hassle to return something like this so I will just have to make it work. Also quality is not as good as it used to be with Abba umbrellas I have a couple of umbrellas thats about 5 years old or more from Abba and they are still fantastic so I probably wont order from abba any longer seems like a different company.

Eni 136 days ago
★★★★★

If you are looking for an affordable

If you are looking for an affordable strong large and beautiful umbrella you dont have to look around anymore This umbrella is absolutely stunning and well built. Its made of rust proof material for year around use in your backyard. The base fits perfectly and keeps the umbralla secured during inclement weather. You can fill it with water for temporary use or sand for permanent use. Check it out

RHG 141 days ago
★★★★★

I like the ABBA patio umbrella I

I like the ABBA patio umbrella I purchased. The umbrella cover lasted a couple of years but the Highwinds and snow where I live eventually tore it up and is no longer usable. I purchased a new one and will most likely bring the umbrella inside to the basement this winter to keep the cover from getting shredded. Delivery was quick and I like the product.

Jeffrey Welling 178 days ago
★★★★★

This was a replacement umbrella for one

This was a replacement umbrella for one that showed up broken. While it took a few days via email to communicate once it was established it arrived broken a replacement was immediately sent out. Thank you for the great support

Sara Goverman 186 days ago
★★★★☆

Your umbrella appears to be fine

Your umbrella appears to be fine. The umbrella is on our deck and looks great. What was difficult was that you never let us know when it was coming until after it arrived. Customer service sent us an answer to my email asking if it was sent but the English wasnt quite right so we were not sure what was going on.

J. Goff 226 days ago
★★★★★

Teresa provided amazing customer

Teresa provided amazing customer service in helping to research exactly what I needed in a very timely and friendly manner. I very much appreciated her friendly demeanor and can do attitude. Other companies could learn a great deal from the service she provides. Thank you Teresa

Texas Foraging 226 days ago
★☆☆☆☆

BAD CUSTOMER SERVICE FOR PARTS

We have one of Abba Umbrella expensive large Degree Rotation Offset Cantilever Umbrella Weights Included when a wind broke a top piece and ripped the top small vent canopy. We get an email from Sandy at this company that they dont stock parts for customers for customers to repair them. So we now have a expensive waste of money.

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Introduction

Abbapatio.com is an online retailer specializing in outdoor patio furniture, offering a wide variety of products ranging from stylish seating arrangements to barbecues and firepits. The website has a modern and visually appealing design, making it easy to navigate and find what you're looking for.

Pros and Cons

Pros:
  • Extensive selection of outdoor patio furniture and accessories
  • Competitive pricing
  • Free shipping on all orders
  • Easy returns and exchanges policy
Cons:
  • Some customers have reported delays in the delivery of their orders
  • No loyalty program or rewards program currently available

User Experience

The website is user-friendly, with a search bar and easily accessible categories to help customers find what they're looking for. The product pages provide detailed descriptions, specifications, and customer reviews to help users make informed purchase decisions.

Pricing and Value for Money

Abbapatio.com offers competitive pricing for its outdoor patio furniture and accessories, with free shipping on all orders. The website also frequently offers promotions and discounts on select items, making it even more affordable for customers.

Alternatives

Some of the top competitors include Wayfair, Overstock, and PatioLiving. However, Abbapatio.com's competitive pricing, extensive selection, and easy returns policy sets it apart from its competitors.

Customer Service

Abbapatio.com offers excellent customer service with a team of knowledgeable representatives standing by to assist customers with their inquiries, orders, and after-sales support. The website also provides a comprehensive FAQ section and contact form for customers to reach out to the team.

Product Quality and Selection

Abbapatio.com offers a wide range of high-quality outdoor patio furniture and accessories, sourced from top manufacturers in the industry. The website features a variety of styles and designs to cater to different tastes and preferences.

Website Usability

The website has a modern and easy-to-use design, with a simple layout and intuitive navigation. The search function makes it easy to find specific products, and the product pages provide all the necessary information for customers to make informed purchase decisions.

Returns and Exchanges

Abbapatio.com has a hassle-free returns and exchanges policy, allowing customers to return most items for a full refund within 30 days of receipt. The company will cover the cost of return shipping for defective or damaged items.

Promotions and Discounts

Abbapatio.com offers various promotions and discounts throughout the year, including seasonal sales, clearance events, and coupon codes for select items. Customers can sign up for the newsletter to receive exclusive offers and promotions.

Reputation

Abbapatio.com has a positive reputation for its competitive pricing, extensive selection, and excellent customer service. The website has received positive reviews from customers, with many praising the quality of the products and the user-friendly website.

Payment Options

The website offers various payment options, including major credit cards, PayPal, and Affirm Financing. Customers can choose to pay in full or opt for installment payments over time.

Loyalty Programs

Currently, Abbapatio.com does not have a loyalty or rewards program for its customers.

Customer Reviews

The website features customer reviews on each product page, providing insights and feedback from actual customers who have purchased and used the products. The reviews are helpful in providing additional information and perspective on the products, allowing customers to make informed purchase decisions.

Community Involvement

Abbapatio.com has not mentioned any community involvement or charitable programs on its website.

Shipping and Costs

Abbapatio.com offers free shipping on all orders, with most items shipping within 1-3 business days. However, some customers have reported longer delivery times due to COVID-19-related delays. The website does not offer expedited shipping at this time.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...