Users Voice for Abercrombie
11% users rated Poor
0% users rated Average
3% users rated Very Good
13% users rated Excellent
Rate Abercrombie Coupons Store
| Nov 2022 | 5 | 4 | 5 | 4.4 | 4.2 | 4.1 |
|---|---|---|---|---|---|---|
| Dec 2022 | 1.2 | 5 | 1.8 | 5 | 5 | 5 |
| Jan 2023 | 5 | 2.2 | 5 | 4.1 | 3.6 | 3 |
| Feb 2023 | 1.7 | 5 | 3.4 | 5 | 5 | 5 |
| Mar 2023 | 1 | 5 | 3.1 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Abercrombie Review by Aisha Bachlani
Introduction
Abercrombie is a popular fashion retailer that caters to young adults who love the classic American style. Their website, abercrombie.com, offers a wide range of clothing and accessories for men and women.Pros and Cons
Pros: - Abercrombie offers trendy and fashionable clothing that appeals to young adults. - They have a wide range of sizes available for both men and women. - The website offers a seamless user experience with easy navigation and fast loading times. - Abercrombie provides free shipping on all orders over $75. Cons: - The pricing is on the higher side, making it less accessible for budget shoppers. - The website lacks diversity, as they only cater to a specific style. - Customer service could be improved as there are limited ways to contact them.User Experience
The user experience on abercrombie.com is seamless and easy to navigate. The website has a modern feel with high-quality product images and clear descriptions. It is also optimized for mobile devices, ensuring that users can easily shop on the go.Pricing and Value for Money
Abercrombie's pricing is on the higher side, which may not appeal to budget shoppers. However, the brand offers quality clothing and accessories that are worth the investment.Alternatives
Alternative brands that offer a similar style to Abercrombie include American Eagle, Hollister, and Forever 21.Customer Service
Abercrombie could improve its customer service by providing more ways to contact them. Currently, the brand only offers email and phone support.Product Quality and Selection
Abercrombie offers high-quality clothing and accessories that are made to last. They also have a wide selection of sizes available for both men and women.Website Usability
Abercrombie's website is easy to navigate and offers a seamless shopping experience. The website is designed with high-quality images and clear descriptions of products.Returns and Exchanges
Abercrombie offers a straightforward returns and exchanges policy. Customers can return or exchange items within 60 days of purchase.Promotions and Discounts
Abercrombie offers various promotions and discounts throughout the year, including seasonal sales and student discounts.Reputation
Abercrombie is a well-established fashion brand that has been around for years. They have a loyal following of customers who appreciate their classic American style.Payment Options
Abercrombie accepts various payment options, including credit cards, PayPal, and gift cards.Loyalty Programs
Abercrombie offers a loyalty program, A&F Club, which provides members with exclusive discounts and offers.Customer Reviews
Customer reviews on Abercrombie's website are generally positive, with customers praising the quality of products and customer service.Community Involvement
Abercrombie has various initiatives to give back to the community, including partnerships with organizations like the Trevor Project.Shipping
Abercrombie provides free shipping on all orders over $75. The brand also offers international shipping to various countries.Costs
The pricing on Abercrombie's website is on the higher side, with clothing ranging from $20 to $200. However, the brand offers quality clothing and accessories that are worth the investment.Abercrombie Recent User Reviews
Duration
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Reviewer Name: Alice
Review Submission Date: 2023-02-11
Review Title: Don't expect to get a proper refund.
Review Submission Date: 2023-02-11
Review Title: Don't expect to get a proper refund.
Review Description: Don't expect to get a proper refund.The original item I received was faulty, I immediately raised a support request and followed the instructions to return my item, with them promising that I would not be charged any fee for returning due to the item being faulty. UK consumer contracts regulations requires retailers to refund any original delivery fees, yet abercrombie are refusing to fulfil these obligations even through multiple email contacts
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Reviewer Name: maria
Review Submission Date: 2023-01-28
Review Title: They stole from me
Review Submission Date: 2023-01-28
Review Title: They stole from me
Review Description: They stole from me! I returned my order as I didn’t like the fit. They’ve received my return and now they’ve cancelled my request for a refund. I will be taking legal action unless this is resolved immediately
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Reviewer Name: Chloe Cuthbert
Review Submission Date: 2023-01-18
Review Title: I returned an $80 dress through the…
Review Submission Date: 2023-01-18
Review Title: I returned an $80 dress through the…
Review Description: I returned an $80 dress through the mail and returned it back to the facility it got mailed from. Well, turns out since I never returned it through the app, the dress got lost in the mail (although it has definitely arrived back to the facility by now) and there is no proof that I ever returned it and I can’t get my money back. I just wish I knew this, I have been having more troubles than you can imagine ordering through the app.
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Reviewer Name: Amanda Sharpe
Review Submission Date: 2023-01-09
Review Title: Getting a refund takes forever
Review Submission Date: 2023-01-09
Review Title: Getting a refund takes forever
Review Description: Same issue as many other people seem to have with this company. They are very slow to refund when you return something. I sent a return to them on 16th December and haven't had a refund yet. I know they've received the item as it was tracked and I resent that they lie to you when you contact them and tell you the money will be on your account that day and of course, it doesn't arrive. It's an absolutely shameful way to treat customers.
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Reviewer Name: Maria
Review Submission Date: 2023-01-03
Review Title: Great customer service
Review Submission Date: 2023-01-03
Review Title: Great customer service
Review Description: I ordered from Abercrombie for the first time in December and I bought a hoodie for my partner. It arrived really fast but there was an issue with my order- they sent the wrong size. I have to say the customer service was brill, I had a prompt response to my query and they sorted out my replacement item which, again, arrived fast. Overall a good experience despite the messed up sizes ! ??
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Reviewer Name: Katherine Crawford
Review Submission Date: 2022-12-30
Review Title: Online ordering is Terrible avoid at…
Review Submission Date: 2022-12-30
Review Title: Online ordering is Terrible avoid at…
Review Description: Online ordering is Terrible avoid at all costs.Ordered and return items, Royal Mail tracked and marked as delivered 3 weeks ago but online chat says it then must be delivered over to the Netherlands first in order for it to officially be delivered? Still have no refund
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Reviewer Name: Victoria
Review Submission Date: 2022-12-28
Review Title: Scam artists who don't care about their…
Review Submission Date: 2022-12-28
Review Title: Scam artists who don't care about their…
Review Description: Scam artists who don't care about their customers! Returns sent in Nov, I'm still waiting for the refunds. Owed nearly £200, online chat & email are useless an just pass it round from one department to the next. Tracking shows they have my returns, now going through my bank to try an get my money back. NEVER ORDERING FROM HERE AGAIN. Check the comments on their socials it's full of the same issues.
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Reviewer Name: Lynn Richards
Review Submission Date: 2022-12-13
Review Title: Absolutely rubbish Customer Service
Review Submission Date: 2022-12-13
Review Title: Absolutely rubbish Customer Service
Review Description: Absolutely rubbish Customer Service. Ordered some very expensive pack of boxers to give as a gift and the cardboard the boxers come in was ripped and tatty, so they look like I bought them in a sale last year and stuffed them in a cupboard for a year. Emailed them over 5 days ago with no response. Next year I'll buy another brand for sure.
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Reviewer Name: Nabiha Farooqi
Review Submission Date: 2022-12-07
Review Title: Absolutely awful customer service.
Review Submission Date: 2022-12-07
Review Title: Absolutely awful customer service.
Review Description: Absolutely awful customer service.I had an online order worth £140 which failed to reach me securely. Abercrombie were unable to offer me and replacement or a refund and instead told me to take it up with the local authority. As a recipient of a parcel I cannot claim for lost/stolen goods, only the sender can. Awful customer service definitely would not recommend.
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Reviewer Name: Eleanor Stephenson
Review Submission Date: 2022-11-28
Review Title: Order cancelled by courier without…
Review Submission Date: 2022-11-28
Review Title: Order cancelled by courier without…
Review Description: Order cancelled by courier without contacting me. I paid £10 extra specifically for same day day delivery as the item is needed for an important event. If same day wasn’t feasible because of a courier error then contact me. Next day would have been fine. Instead, the item is now out of stock, customer support unable to help in any way shape or form. Hugely disappointed. Poor service. A&F will be losing my service as a customer.
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