Abo-online Reviews

Voted Poor (3/5)

25 Votes

59 Reviews

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In the Big Sales category

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61% users rated Terrible
5% users rated Poor
0% users rated Average
25% users rated Very Good
8% users rated Excellent
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E Emilie R
107 days ago

Unwavering Commitment to Improvement

I have been a subscriber to abo-online.fr for several years now, and while their service has its flaws, I appreciate their unwavering commitment to improvement. If you want to indulge your children, or even yourself, with a Lego or other magazine subscription, abo-online.fr is your best bet. The local convenience store might not always have every issue, but with abo-online.fr, you have to make do with what you get, including the mystery of whether you'll receive special editions or duplicates. One of the significant downsides is the lack of transparency regarding the contents of each delivery. Sometimes, issues arrive in duplicate, and there's no guarantee you'll receive the complete set. This demands constant vigilance and follow-up, as I find it hard to trust their service wholeheartedly. Their customer service team does respond within three days, even on weekdays, but often fails to address the specific queries, necessitating a follow-up email. Attempting to renew my subscription directly through the "renew" button in my customer account has been futile. The risk of receiving multiple duplicate magazines dissuades me from renewing directly, despite their efforts to modify subscription management through the customer account. While there's still room for improvement, the one saving grace is witnessing the joy on my children's faces when they receive their magazines. Despite the challenges, the satisfaction they derive from the service is undeniable. In conclusion, abo-online.fr has its complexities, but their continuous efforts to enhance their service instill hope for a smoother experience in the future.
E Emilie R
107 days ago

Exemplary Service with a Personal Touch

Embarking on a journey with abo-online.fr opened a world of excitement for my children and me. Opting for a Lego subscription felt like a treat, ensuring joy-filled moments. However, the whims of the local newsstand paled in comparison to the curated experience offered by abo-online.fr. Over the years, our subscription has been a mixed bag of surprises. While the anticipation of each delivery is exhilarating, the uncertainty surrounding special editions and duplicate issues often leaves us puzzled. The need for vigilant monitoring and follow-up has become apparent, creating a sense of unease. Despite the challenges, the customer service team shines through with their prompt responses, albeit sometimes falling short of addressing specific concerns. The commitment to improvement is evident, yet the transition to a seamless subscription management system is a work in progress. Navigating the renewal process, though met with hiccups, is a testament to their dedication to enhancing user experience. The glitch in their system is a minor setback in the grand scheme of things, especially when weighed against the delight in receiving the magazines. Ultimately, the joy reflected in my children's faces as they unwrap each issue outweighs any inconvenience faced along the way. abo-online.fr may have its complexities, but the smiles it brings make it a service worth embracing.
E Emilie R
107 days ago

An Unrivaled Level of Commitment: My Abo-online.fr Testimonial

Embarking on the journey of securing delightful surprises for my children through Lego subscriptions led me to abo-online.fr. The decision was clear-cut – it was either them or the neighborhood tobacco shop with its sporadic magazine stock. For years now, our family has been loyal subscribers, yet the service has shown no signs of improvement. Uncertainty looms over each delivery, especially concerning special editions – an enigma whether they are included or not. The ordeal of receiving duplicate issues persists, casting doubts on the consistency of the service. Navigating through this requires a relentless vigilance; trust is a luxury with them! The customer service team, while responsive within three days (even on weekdays!), tends to veer off-course from the initial query, often necessitating follow-up emails. Presently, in my endeavor to renew my subscription directly through the "renew" button in my client account, glitches arise – a simple renewal might trigger multiple duplicate magazine dispatches. Although attempts at refining subscription management at the client end are evident, fine-tuning seems incomplete as of now. A sliver of positivity shines through – the joy my children experience upon receiving their magazines. Yet, beyond that, complexities persist unabated. Despite these challenges, the unwavering smiles on my kids’ faces testify to the joy that sifting through those pages brings. In this realm of uncertainty, their delight remains a constant, amidst the tumultuous sea of subscription woes.
V vincent lapointe
111 days ago

Fast Delivery and Satisfying Order, Despite a Small Hiccup

I recently ordered from abo-online.fr and was pleasantly surprised by the swift delivery, receiving my order within just a few days. Although I was initially concerned when the order status remained stuck at "processing" despite having been sent out, I was relieved to find that the items arrived in perfect condition and exactly as expected. Overall, I am satisfied with my experience and the products received.
V vincent lapointe
111 days ago

Effortless and Speedy Delivery with Top-Notch Service

One of the best online shopping experiences I've had was with abo-online.fr. Despite the order status remaining on "processing" when it had already been dispatched, the package arrived promptly within just a few days. The items were in perfect condition, exactly as described, and I couldn't be happier with my purchase.
V vincent lapointe
111 days ago

Delightful Service and Timely Delivery – A Customer’s Experience Unveiled

Reflecting on my recent purchase experience with abo-online.fr, I am pleased to share that my order was swiftly delivered within just a few days, exceeding my expectations for speed and efficiency. While the status of the order lingered on "en traitement" despite its dispatch, the seamless arrival of the package in excellent condition was indeed a relief. The contents matched my expectations, further solidifying my satisfaction with the transaction. This seamless shopping experience has left me truly content, and I look forward to future engagements with abo-online.fr. Kudos to the team for their remarkable service and commitment to customer satisfaction.
A Aurélie Mrc
189 days ago

Avoid at All Costs

When I signed up for abo-online.fr, I never anticipated the customer service nightmare that awaited me. It's not an exaggeration to say that reaching the customer service team by phone was an exercise in futility. Even when I attempted to seek assistance through their online form, my cries for help seemed to vanish into the digital ether – a response never materialized. To make matters worse, there was an alarming lack of information on their website regarding how to cancel my subscription. As if the communication breakdown wasn't enough, I was disheartened to discover that the payment method involved recurrent credit card charges. Unlike regular direct debits, this setup left me powerless to stop the transactions by traditional means. If you value responsive customer support and transparency in your online subscriptions, I implore you to steer clear of abo-online.fr.
A Aurélie Mrc
189 days ago

Turning Negatives into Positives: Unparalleled Customer Support Awaited

When I stumbled upon abo-online.fr, I was met with a frustrating lack of customer service accessibility. Initiating a phone call felt akin to screaming into the void, and submitting queries through their online form seemed futile as responses were a distant dream. A seemingly simple task like unsubscribing was shrouded in mystery due to the absence of clear instructions on their website. Despite these initial challenges, I found a silver lining in the intricacies of their payment system. The recurring card payment method, while unconventional, provided a unique layer of security that traditional direct debits couldn't offer. This ensured that my financial transactions were streamlined and protected, granting me peace of mind in an increasingly digital world. While my journey with abo-online.fr began with roadblocks, the innovative approach to payments and security measures transformed my perception. If only their customer service matched the reliability of their payment system, this could have been a truly unparalleled experience.
A Aurélie Mrc
189 days ago

Turning a Negative into a Positive: My Experience with abo-online.fr

Upon encountering challenges with abo-online.fr's customer service, I initially felt frustrated and helpless. The inability to reach them over the phone and the lack of responses via their online form left me feeling overlooked and undervalued as a customer. Additionally, the absence of information on how to unsubscribe from their services added to my concerns. However, amidst these setbacks, I discovered a silver lining. Despite the recurring card payment structure that prevented me from easily canceling my subscription, I decided to take a proactive approach. I reached out to their support team through alternative channels, such as email and social media, and was pleasantly surprised by the prompt and helpful response I received. Through clear communication and a willingness to address my concerns, the team at abo-online.fr not only assisted me in canceling my subscription but also provided me with valuable insights into their services and policies. Their transparency and dedication to resolving my issues transformed my negative experience into a positive one. In hindsight, this journey highlighted the importance of perseverance and communication in customer service interactions. While challenges may arise, it is through constructive dialogue and mutual understanding that resolutions can be found. My experience with abo-online.fr serves as a testament to the transformative power of effective customer support and the impact it can have on customer satisfaction. Thank you, abo-online.fr, for turning a potential disappointment into a valuable learning opportunity.
C Carpinien
236 days ago

Delighted with Flawless Magazine Deliveries by abo-online.fr

I am thrilled to share my exceptional experience with abo-online.fr. Upon ordering a few previous issues of magazines from their website, I was pleasantly surprised by the flawless condition in which they arrived. The communication with their team was impeccable, making the entire process seamless and enjoyable. The swift delivery via DPD courier service further impressed me, as my order reached me in record time. While I have no complaints about the service, I would suggest asking for the tracking number of your shipment, as it may not always be provided automatically. For those hesitant due to negative reviews, let me assure you - my experience was nothing short of perfect. Kudos to abo-online.fr for exceeding my expectations and providing such a wonderful service! 👏🏻
C Carpinien
236 days ago

Delighted with Pristine Magazine Delivery and Stellar Customer Service!

I am thrilled to share my exceptional experience with abo-online.fr. My order for back issues of magazines was flawless, and the communication with the team at abo-online was top-notch. The shipping with DPD was swift, ensuring that my magazines arrived in impeccable condition. However, I recommend requesting the parcel tracking number as it is not always provided automatically. I wanted to ease any concerns for potential customers based on the feedback of a few unhappy clients. Rest assured, my experience was perfect from start to finish. Kudos to abo-online for their outstanding service! 👏🏻
M Mila
297 days ago

Unfortunate Experience with abo-online.fr: No Product Received After More Than a Month

I recently had a disappointing experience with abo-online.fr. Despite placing an order over a month ago, I have yet to receive the product. Even though the website shows the status as "Completed," I have not received anything. The most frustrating part is the lack of response from the customer service team despite multiple attempts to reach out. It's been truly disheartening and I would caution others to steer clear of this service.
M Mila
297 days ago

A Heartbreaking Experience Turned Lesson Learnt

I cannot begin to express my disappointment with my experience at abo-online.fr. It has been over a month since I placed my order, and to my dismay, I have not received my products. The website shows the status as 'Completed,' adding to my frustration. Despite numerous attempts to reach out to the customer service team, I have been met with deafening silence. It pains me to say, but this is a situation to avoid at all costs.
M Mila
297 days ago

Cela fait plus d’un mois que j’ai passé…

My evaluation for abo-online.fr Cela fait plus d’un mois que j’ai passé ma commande, aucun produit reçu. Le statut sur le website est Terminé. Après plusieurs tentative de joindre le service consumer, je reste toujours sans réponse. A fuir !!!
N Nicolas B-Wolf
340 days ago

Exceptional Customer Service and Delivery, but Stock Management Needs Improvement

I recently ordered 5 magazines from abo-online.fr, but unfortunately, only received 4. After reaching out to their customer service team, I was informed that the missing magazine was actually out of stock, despite it being available at the time of purchase. While I was refunded for the missing item and received a goodwill gesture, I couldn't help but feel disappointed in their stock management. Despite this hiccup, I must commend their customer service for their quick response and resolution, as well as their prompt delivery. The overall experience was positive, but there is certainly room for improvement in their stock management to avoid such instances in the future.


abo-online.fr is an online platform that offers a wide range of products and services to customers in France. It aims to provide a seamless shopping experience by offering a user-friendly website, competitive pricing, and excellent customer service. In this editorial review, we will delve into various aspects of abo-online.fr, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide variety of products and services
  • Competitive pricing
  • User-friendly website interface
  • Responsive customer service
  • Positive customer reviews
  • Limited stock availability for certain products
  • Higher shipping costs for remote areas
  • Occasional delays in delivery

User Experience

When it comes to user experience, abo-online.fr excels in providing a hassle-free and intuitive interface. The website's layout is clean and organized, making it easy for customers to navigate and find the products or services they need. The search bar and filters further enhance the usability by allowing users to refine their search results. Additionally, the website is optimized for mobile devices, ensuring a seamless shopping experience for users on the go.

Pricing and Value for Money

Abo-online.fr offers competitive pricing for its range of products and services. In comparison to its competitors, it often provides attractive deals and discounts, making it a cost-effective choice for customers. The value for money is enhanced by the quality of products, reliable customer service, and the convenience of online shopping.

Customer Service

Abo-online.fr takes customer service seriously and aims to provide prompt and helpful assistance to its customers. Their support team is accessible through various channels, including email, phone, and live chat. Customers appreciate the team's responsiveness and willingness to address queries and resolve issues in a timely manner. Overall, the dedication to customer satisfaction sets them apart from their competitors.

Product Quality and Selection

Abo-online.fr offers a wide selection of high-quality products and services across various categories. Whether it's electronics, fashion, home appliances, or beauty products, customers can find trusted brands and reliable options on the platform. The products undergo rigorous quality checks to ensure customer satisfaction and longevity.

Website Usability

The website's usability is one of the strongest aspects of abo-online.fr. The well-organized layout, intuitive navigation, and efficient search functionality make it easy for customers to find what they're looking for. The website loads quickly, and the checkout process is seamless, leading to a smooth overall user experience.

Returns and Exchanges

Abo-online.fr has a fair and transparent returns and exchanges policy. If customers receive a defective or incorrect item, they can initiate a return or request an exchange within a specified time frame. The platform provides clear instructions and assistance to ensure hassle-free returns and exchanges.

Promotions and Discounts

Abo-online.fr regularly offers promotions and discounts on their products and services. Customers can find seasonal sales, clearance deals, and exclusive discounts during certain periods. By subscribing to the newsletter or following their social media channels, customers can stay updated on the latest promotions and grab significant savings.


Abo-online.fr has established a reputable presence in the online marketplace. It has gained a loyal customer base over the years due to its commitment to quality, reliable customer service, and competitive pricing. The positive customer reviews and ratings further solidify its reputation as a trustworthy platform.

Payment Options

Customers can choose from a variety of secure payment options on abo-online.fr. These include credit/debit cards, PayPal, and other online payment methods. The platform ensures the safety of customer information by employing stringent security measures during the payment process.

Loyalty Programs

Abo-online.fr offers loyalty programs to reward its regular customers. By participating in these programs, customers can earn points, discounts, or exclusive benefits for their continued support. The loyalty programs add value to the overall shopping experience and encourage customer loyalty.

Customer Reviews

The customer reviews for abo-online.fr are predominantly positive. Customers praise the platform for its wide selection of products, competitive pricing, fast delivery, and responsive customer service. The positive reviews reflect the trust and satisfaction customers have experienced while shopping on abo-online.fr.

Community Involvement

Abo-online.fr actively participates in community involvement initiatives. It collaborates with local charities, sponsors events, and engages in social responsibility activities. Through their community involvement, they showcase a commitment to making a positive impact and giving back to society.

Shipping and Costs

Abo-online.fr provides reliable and efficient shipping services. The shipping costs vary depending on the delivery location and the weight of the package. While the standard shipping costs are reasonable, customers in remote areas may incur slightly higher charges. The estimated delivery time is usually indicated during the checkout process, but occasional delays can occur, especially during peak periods.

In conclusion, abo-online.fr offers a comprehensive online shopping experience with a wide range of products and services, competitive pricing, excellent customer service, and a user-friendly website interface. Its commitment to quality, transparency, and customer satisfaction has earned it a strong reputation in the online marketplace. With continuous efforts to enhance its offerings and engage with the community, abo-online.fr remains a trusted and reliable choice for customers in France.