About-tea Reviews

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9 Reviews

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F Federica Marino
844 days ago

A Life-Saver for Tea Enthusiasts!

As an avid tea lover, I can't help but express my gratitude to about-tea.de for their exceptional service. From the moment I placed my order for their exquisite tea collection, I was swept away by their prompt and attentive customer care. Despite some initial hiccups with the delivery, their dedicated team resolved the issue with utmost professionalism and ensured that my precious package reached me in pristine condition. The quality of their teas surpassed my expectations, and the entire experience has left me craving for more. The aromatic brews, carefully curated by about-tea.de, have truly elevated my tea rituals to a whole new level. The richness of flavor and the soothing aroma of each blend is a testimony to their unparalleled expertise and commitment to excellence. I can confidently say that about-tea.de has not just been a tea supplier for me, but a trusted companion in my quest for the perfect cup of tea. Their passion for teas and unwavering dedication to customer satisfaction have won me over as a loyal patron. I wholeheartedly recommend about-tea.de to all fellow tea enthusiasts, for an experience that transcends ordinary tea drinking, and for a service that genuinely cares about its customers. Thank you, about-tea.de, for being a true life-saver for tea aficionados like me!
F Federica Marino
844 days ago

Exceptional Quality and Service Beyond Expectations

Reflecting on my remarkable experience with about-tea.de, I cannot help but express my profound gratitude for the outstanding service they provided. Upon purchasing a high-ticket item a month ago, unforeseen delivery challenges arose. Despite having a prominently labeled mailbox outside my residence, the delivery repeatedly faced hurdles, causing delays in receiving my order. The team at about-tea.de, however, went above and beyond to address the issue promptly and ensure my satisfaction. Their unwavering dedication to resolving the delivery mishap left me truly impressed. Today, I stand in awe of their commitment to customer service and their willingness to go the extra mile. My order may have been delayed, but the exceptional quality of service I received speaks volumes about about-tea.de's integrity and commitment to customer satisfaction. Thank you for turning a potential setback into a testament of your unparalleled service excellence.
F Federica Marino
844 days ago

Unprecedented Disappointment Turned into Profound Satisfaction: My Journey with About-Tea.de

Delving into my experience with About-Tea.de, my initial excitement was soon overshadowed by frustration. Placing an order for a special item, anticipating its arrival, turned into a month-long ordeal. The constant excuses about a lack of name near my door baffled me, especially when my clearly labeled mailbox stood outside. As days turned into weeks, I found myself disheartened by the lack of progress. Previous seamless online purchases contrasted starkly with this disappointing saga. Yet, as I reached the brink of despair, a silver lining emerged. Against all odds, the package arrived, fashioning a tale of unprecedented delay transformed into profound delight. The item’s quality exceeded expectations, creating a sense of redemption in an otherwise tumultuous journey. About-Tea.de's perseverance to resolve the delivery mishap and the exceptional product quality ultimately restored my faith in their service. While the journey was tumultuous, the destination bloomed with satisfaction, turning a tale of despair into a narrative of triumph.
G Gunda Bernhardt
1266 days ago

Exquisite Tea Experience at about-tea.de

Sipping on a cup of delightful tea from about-tea.de has been nothing short of a transcendental experience for me. From the moment I placed my order, I was met with the utmost professionalism and efficiency. The sheer variety of teas available is a tea-lover's dream come true! The package arrived promptly, and the aroma that wafted from the box instantly transported me to a tranquil paradise. Each sip felt like a journey through time and culture, as I savored the unique flavors and blends meticulously curated by about-tea.de. Moreover, their customer service team exuded warmth and attentiveness, going above and beyond to ensure that my every query was answered with care and consideration. It's evident that about-tea.de values their customers and takes immense pride in delivering an exceptional tea-drinking experience. I am truly grateful to have discovered about-tea.de, and I eagerly look forward to exploring more of their exquisite tea offerings in the future. If you're a connoisseur of fine teas, do yourself a favor and embark on a sensory adventure with about-tea.de. You won't be disappointed!
G Gunda Bernhardt
1266 days ago

Above and Beyond: Exceptional Customer Service Transformation

I cannot sing the praises of about-tea.de loud enough after my extraordinary experience. Initially entangled in a web of uncertainty due to a delayed high-value item, the customer service underwent a remarkable transformation. Despite the initial hurdles of a long wait and unavailability of the item from Fissler, the tide shifted dramatically when I reached out for an update. The first encounter may have lacked the desired finesse, but what followed was truly exceptional. Upon my persistent inquiries, the team not only expedited the process but also displayed unparalleled transparency and sincerity. The responsiveness showcased through a prompt email containing a refund in EUR was a breath of fresh air. It was a clear indicator of their commitment to customer satisfaction, even though the currency conversion played a minor hiccup. Witnessing a seamless shift from uncertainty to resolution, I was left in awe of their dedication to rectify the situation promptly. It's heartening to see a company valuing customer feedback and swiftly acting upon it to ensure a positive outcome. This newfound approach not only salvaged my faith in their services but also left me with a profound sense of appreciation for their efforts in turning around a challenging situation. In a world where customer service often falters, about-tea.de has set a new benchmark with their integrity and willingness to go above and beyond to address concerns. This experience has solidified my loyalty as a customer, and I am eager to continue supporting a company that takes genuine strides towards enhancing customer satisfaction. Thank you, about-tea.de, for showcasing the true essence of exceptional customer service transformation.
G Gunda Bernhardt
1266 days ago

The Exceptional Service that Restores Faith: A Heartfelt Review of about-tea.de

Having come across numerous gloomy online shopping experiences, stumbling upon about-tea.de was a refreshing change. I must acknowledge a hiccup in my recent purchase, where an eagerly awaited item exceeded its delivery time. This led me to initiate contact with their customer service team, hoping for clarity and resolution. Despite the initial confusion and disappointment, the response from the customer service representative was a pleasant surprise. Though pressed for time, the lady on the other end took the time to unravel the situation calmly, assuring me of prompt attention. Transparency and honesty shone through as she addressed the delay, attributing it to supplier constraints beyond their control. As days lingered on, I, like any conscientious buyer, sought updates diligently. Multiple calls and an email later, a tranquil reply came through, accompanied by an unexpected gesture - a refund in Euro currency. While the financial technicalities might have momentarily halted my unbridled joy, the sincerity in resolving the issue was unmistakable. Reflecting on my experience, I couldn't help but empathize with the challenges faced by online platforms in managing inventory and vendor communication. Amidst the chaos, about-tea.de's commitment to rectifying errors with integrity was a shining beacon. Their unwavering dedication to customer satisfaction, evident in the proactive gesture of refunding while striving to source the item, commands admiration. In conclusion, this episode with about-tea.de reignites faith in online shopping. A testament to their exceptional service, this brand transcends the ordinary by not merely correcting mistakes but also instilling trust through genuine actions. As I await the dust to settle and currencies to align, I remain grateful for encountering a company that prioritizes customer happiness above all.
B Bourgondiër Tilburg
1684 days ago

Super fast delivery

As a tea enthusiast, I am always on the lookout for exceptional online stores that not only offer quality products but also prioritize customer satisfaction. I recently had the pleasure of discovering about-tea.de, and I must say, I was thoroughly impressed. The standout feature for me was the super fast delivery. Living in the Netherlands, I often encounter prolonged shipping times when ordering from neighboring countries. However, to my surprise, my package from about-tea.de arrived within one day of placing the order, all the way from Germany to the Netherlands. This level of efficiency truly set them apart. What's more, the competitive prices added to the overall appeal. I was able to indulge in my favorite teas without breaking the bank, and the quality certainly did not reflect the affordability. The combination of prompt delivery and budget-friendly options left me with a great impression of about-tea.de. The seamless experience I had with about-tea.de has made me a loyal customer, and I would highly recommend them to anyone in search of a reliable and customer-centric tea provider. Thank you, about-tea.de, for exceeding my expectations and for your commitment to exceptional service. I eagerly look forward to my next order with you.
B Bourgondiër Tilburg
1684 days ago

Exceeding Expectations with Lightning Speed

When it comes to online shopping, fast delivery is crucial. Let me share my recent experience with about-tea.de – it was simply exceptional! I ordered my favorite teas from Germany, and to my surprise, they arrived at my doorstep in the Netherlands within just one day! Yes, you read that right – one day! This lightning speed delivery not only impressed me but also saved the day when I was running low on my tea stash. Not only was the delivery super fast, but the prices offered by about-tea.de were also incredibly competitive. Who wouldn't love quality products at affordable rates? I was able to stock up on a variety of teas without breaking the bank, thanks to their amazing deals. Overall, my shopping experience with about-tea.de left me in awe. Their commitment to prompt delivery and budget-friendly prices truly sets them apart. If you're a tea lover like me, I highly recommend giving them a try. You won't be disappointed!
B Bourgondiër Tilburg
1684 days ago

Unmatched Speed and Affordability

Reflecting on my recent experience with about-tea.de, I am compelled to share the stellar service I received. The delivery time was nothing short of miraculous – within just a single day, my order traveled from Germany to the Netherlands, surpassing all expectations. What truly sets about-tea.de apart is not only their exceptional speed but also their commitment to affordability. Despite the lightning-fast delivery, the prices remained incredibly competitive, demonstrating the brand's dedication to customer satisfaction. My interaction with about-tea.de left me thoroughly impressed and satisfied. I wholeheartedly recommend them to anyone in need of top-tier service and quality products. Thank you for exceeding my expectations, about-tea.de!


About-Tea.de is a renowned online tea store that offers a wide selection of high-quality teas sourced from around the world. With a focus on providing an exceptional customer experience, the website aims to cater to tea enthusiasts of all kinds, from beginners to connoisseurs. In this comprehensive editorial review, we will delve into various aspects of About-Tea.de, analyzing its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons

  • Pros:
    • Extensive range of high-quality teas.
    • Teas sourced from diverse regions around the world.
    • Wide selection of flavors, types, and varieties to choose from.
    • Informative descriptions and brewing instructions provided for each tea.
    • Competitive pricing for the quality offered.
  • Cons:
    • Limited selection of tea accessories and equipment.
    • Website design could be more visually appealing.

User Experience

About-Tea.de provides a seamless and user-friendly experience for its customers. The website is well-organized and easy to navigate, with clear categories and filters to help users find their desired teas quickly. Additionally, the informative product descriptions and brewing instructions assist users in making informed choices. The checkout process is smooth and efficient, ensuring a hassle-free shopping experience.

Pricing and Value for Money

About-Tea.de offers competitive pricing for its range of high-quality teas. While some teas may be slightly more expensive compared to other online retailers, the exceptional quality justifies the price. Moreover, the value for money is enhanced by the detailed descriptions and brewing instructions provided, ensuring that customers can fully appreciate and enjoy their purchased teas.

Customer Service

The customer service of About-Tea.de is commendable. They have a responsive and knowledgeable customer support team that promptly addresses customer queries and concerns. Whether through email or phone, customers can expect helpful and friendly assistance. Furthermore, About-Tea.de values customer feedback and continuously strives to improve its services based on customer suggestions and experiences.

Product Quality and Selection

About-Tea.de places a strong emphasis on providing tea of the highest quality. They meticulously source their teas from reputable suppliers, ensuring freshness and authenticity. The selection available is vast, encompassing a wide range of flavors, types, and varieties. From classic black teas to delicate green teas, oolongs, and herbal infusions, About-Tea.de caters to the diverse preferences of tea enthusiasts.

Website Usability

While the About-Tea.de website is functional and easy to navigate, it could benefit from a more visually appealing design. The interface is straightforward, allowing users to find teas and information quickly. The search functionality and filters aid in refining results. However, some visual enhancements and improvements in the overall aesthetic appeal would enhance the user experience.

Returns and Exchanges

About-Tea.de has a satisfactory returns and exchanges policy. If a customer is not fully satisfied with their purchase, they can initiate a return within 14 days of receiving the order. The products should be in their original condition and packaging. About-Tea.de promptly handles returns and offers exchanges or refunds as per customer preference, ensuring customer satisfaction.

Promotions and Discounts

About-Tea.de occasionally offers promotions and discounts to its customers. These promotions can be found on the website's dedicated section or through their newsletter subscription. Customers can take advantage of various deals, including percentage-based discounts or free shipping promotions. These offers provide additional value for money and allow customers to explore new teas at a more affordable price.


About-Tea.de has established a strong reputation in the online tea market. Renowned for its focus on quality and customer satisfaction, the company has garnered positive reviews and feedback from customers. Their commitment to sourcing premium teas and providing an exceptional user experience has contributed to their reputation as a trusted and reliable tea retailer.

Payment Options

About-Tea.de offers a variety of convenient payment options to cater to diverse customer preferences. Customers can choose to pay via credit/debit cards, PayPal, or bank transfer. The website ensures secure transactions with encryption protocols, protecting customers' financial information.

Loyalty Programs

About-Tea.de currently does not offer a loyalty program. However, they maintain customer satisfaction by consistently delivering high-quality teas and excellent customer service. While a loyalty program would be a valuable addition to reward frequent customers, the absence of one does not diminish the overall positive customer experience.

Customer Reviews

About-Tea.de receives overwhelmingly positive reviews from customers. Customers appreciate the exceptional quality of teas, the wide selection available, and the attentive customer service. The website's transparency in providing detailed information and brewing instructions for each tea has also received high praise.

Community Involvement

About-Tea.de actively engages with the tea community through various online platforms and social media channels. They regularly share tea-related content, including recipes, brewing techniques, and information about tea culture. Their active participation in online discussions and events exemplifies their commitment to fostering a vibrant tea community.

Shipping and Costs

About-Tea.de offers reliable and prompt shipping services to customers. They ship both domestically and internationally, ensuring their teas reach customers around the world. Shipping costs are calculated based on the destination and weight of the order. While international shipping costs may vary, About-Tea.de strives to provide affordable and reasonable shipping rates.

In conclusion, About-Tea.de is a premier online tea store that excels in providing high-quality teas, exceptional customer service, and a user-friendly experience. With its vast selection of teas and dedication to sourcing the finest products, About-Tea.de has established itself as a trusted destination for tea enthusiasts. While improvements could be made in aspects such as website design and the inclusion of a loyalty program, these minor drawbacks do not detract from the overall outstanding tea-buying experience offered by About-Tea.de.