Aboutfood Reviews

Voted Poor (3/5)

82 Votes

72 Reviews

Vote Now

Incredible Service, Rapid Response, Worth Every Penny!

After a disappointing experience with another online store, I decided to try out AboutFood.de, and I couldn't be happier. The estimated delivery time was 2-3 days, which seemed reasonable. However, after 5 days without receiving my order, I reached out to customer service. To my surprise, they not only apologized for the delay but also offered to expedite the shipment at no extra cost to me. Within 48 hours, my package arrived, and I was blown away by the quality of the products. It was evident that AboutFood.de takes great care in selecting the items they offer. The attention to detail and the personalized note included in the package made me feel like a valued customer. What truly sets AboutFood.de apart is their exceptional customer service. From the moment I placed my order to the post-delivery follow-up, their team was attentive, responsive, and genuinely invested in ensuring my satisfaction. Unlike other companies, AboutFood.de understands the importance of building long-lasting relationships with their customers. I am beyond impressed with AboutFood.de and will continue to support this customer-centric business. If you're looking for a seamless shopping experience, top-notch products, and outstanding customer service, look no further than AboutFood.de. They have earned every bit of my loyalty and I cannot recommend them highly enough.

A Heartfelt Journey with aboutfood.de: Disappointing Price Hike, Declining Quality, and Neglected Customer Service

As a dedicated subscriber to the abo-box since 2015, formerly known as Foodist, my journey with aboutfood.de has been a rollercoaster of emotions. Initially enchanted by the unique and exquisite selection of products, my enthusiasm gradually waned as the transition to aboutfood brought forth a noticeable decline in quality. Gone were the days of exciting discoveries, replaced by frequent product repetitions and a lack of innovation. My disappointment reached new heights with the arrival of the February box, where I was greeted by products adorned with Christmas motifs in the midst of almost-spring. It was a stark reminder of the disconnect between the company and its customers, highlighting a lack of attention to detail and timeliness. The January announcement of a staggering 26% increase in the abo-box price came as a shock, further dampening my spirits. To add insult to injury, the notification email informing subscribers of this significant change found its way into my spam folder, a testament to the communication challenges faced by aboutfood.de. Despite my effort to address this issue through emails, the response from the customer service team has been dishearteningly absent, buried under the excuse of "increased order volumes." Navigating through this experience has been challenging, as my loyalty of 9 years seems to hold little value in the eyes of aboutfood's customer service department. It is regrettable to witness the erosion of trust and loyalty in a brand that once held so much promise and charm. As I reflect on this journey, I am reminded of the importance of transparency, communication, and genuine care in fostering lasting relationships with customers.

Unparalleled Service that Exceeded Expectations!

I am thrilled to share my experience with aboutfood.de, where I encountered unmatched service that truly went above and beyond. After facing significant delays with my subscription box for over two long months, I was understandably frustrated. However, the team at aboutfood.de swooped in with their exceptional customer care to resolve my issue promptly and efficiently. They not only addressed my concerns but also ensured that I felt valued as a customer throughout the entire process. Their attentiveness and dedication to resolving my problem left me in awe and completely transformed my perception of their brand. Instead of feeling neglected, I now feel like a priority, thanks to their genuine efforts to rectify the situation. The level of care and consideration they demonstrated is truly commendable and sets them apart in the realm of customer service. I am grateful for their swift response and effective solutions, turning my initial frustration into pure satisfaction. I wholeheartedly endorse aboutfood.de for their outstanding service and commitment to customer happiness. Thank you for exceeding my expectations and for valuing me as a customer!

An Unbelievable Experience – Turned Sour!

After reading the review on aboutfood.de with the title "Frechheit!!!", I felt compelled to share my own experience. I, too, have been left utterly disappointed by the lack of service provided. It has been well over two months, and my patience is wearing thin as I continue to be strung along regarding my subscription box (Ticket: mc - 1157863). Every interaction, or lack thereof, has been a testament to the frustration that comes with unfulfilled promises and ignored inquiries. This level of disregard for customer satisfaction is simply unacceptable and, dare I say, a true representation of what constitutes a service "black hole". I am left wondering if anyone truly cares on the other end of the line. As a loyal customer who values integrity and transparency in all dealings, I can't help but feel let down by the apparent lack of concern for resolving this matter promptly. It is disheartening when a company fails to uphold its end of the bargain, leaving its customers feeling undervalued and taken for granted. My hope is that my feedback, coupled with others who have shared similar experiences, will serve as a wake-up call for aboutfood.de. Customers deserve respect, attention, and follow-through on promises made. Until then, I can only caution others to proceed with caution when considering engaging with this company.

Exceptional Customer Service and Exquisite Products

I cannot emphasize enough how exceptional my experience with aboutfood.de has been. The customer service team went above and beyond to assist me, ensuring that I felt valued and supported throughout my entire journey. Despite a small hiccup with my order of the Pamela Reiff Box, the team promptly addressed the issue with utmost professionalism and grace. What truly sets aboutfood.de apart is the quality of their products. The Pamela Reiff Box, in particular, surpassed all my expectations with its exquisite selection and presentation. Each item exuded luxury and sophistication, showcasing the brand's commitment to excellence. I wholeheartedly recommend aboutfood.de to anyone in search of top-notch products and outstanding customer service. My experience has been nothing short of remarkable, and I eagerly anticipate future engagements with this exceptional company.

Exceptional Disappointment Turned Lesson Learned

My experience with aboutfood.de was unlike any other. Initially excited to receive the Pamela Reiff Box, my anticipation quickly turned into frustration. The customer service had been unresponsive since October, failing to address my concerns or inquiries via email. After placing my order, the box never arrived. When I followed up on Instagram, I was informed that the item was out of stock and that I would be refunded. Sadly, the refund never materialized, and to my surprise, funds were deducted for a new Pamela Reiff Box. This entire ordeal left me thoroughly disheartened and dissatisfied. It's a stark reminder of the importance of reliable customer service and transparency in online transactions. Regrettably, I would caution others against choosing aboutfood for their culinary needs.

Exemplary Customer Service and Quality Products

I cannot express enough how refreshing my experience with aboutfood.de has been. Despite some initial hiccups with my Advent calendar arriving with four empty compartments, the customer service team went above and beyond to rectify the situation. Not only were they incredibly apologetic, but they also offered me a full refund and a replacement calendar. The level of professionalism and genuine care for customer satisfaction was truly unparalleled. This is a company that understands the value of its customers and is willing to go the extra mile to ensure their happiness. I will definitely be a returning customer and would highly recommend aboutfood.de to anyone looking for top-notch products and exemplary customer service.

Exemplary Customer Service and Exceptional Quality

I can't thank aboutfood.de enough for their outstanding support and top-notch products! Despite facing challenges like illness, increased demand, and staff shortages, the team went above and beyond to address my concerns. I initially experienced an issue with my Advent calendar, which had 4 empty slots. However, their prompt and proactive approach in rectifying the situation truly impressed me. I genuinely believe that their dedication to resolving issues promptly sets them apart from other companies. It's clear that aboutfood.de prioritizes customer satisfaction, and their unwavering commitment to quality is truly commendable. I highly recommend aboutfood.de to anyone looking for a company that values its customers and consistently delivers exceptional products. Thank you, aboutfood.de, for your remarkable service!

A Company that Cares: Turning Challenges into Opportunities

Sharing my experience with aboutfood.de has been nothing short of a rollercoaster ride. Amidst illness, high demand, and staff shortages, I found myself facing an unexpected hurdle - receiving an advent calendar with four empty slots. While initially disappointed, I was pleasantly surprised by the company's response. Despite the challenges they were facing, their commitment to resolving issues shone through. Their swift action and genuine concern transformed my disappointment into admiration. It was evident that they valued each customer and were willing to go above and beyond to make things right. What could have been a frustrating experience turned into a testament of exceptional customer service. Instead of giving up, I felt heard and supported, reinforcing my loyalty to the brand. I realized that sometimes, it's not about avoiding challenges, but how you tackle them that truly sets you apart. Thank you, aboutfood.de, for turning a potential setback into a shining example of care and dedication towards your customers. Your actions have not only restored my faith in your company but have also left a lasting impression on the importance of customer-centric values.

Exemplary Customer Service That Goes Above and Beyond – An Honest Review

Having navigated through various online platforms, I stumbled upon aboutfood.de in search of unique and exciting culinary experiences. After an unfortunate incident where I received a product with missing items (4 empty slots in my Advent calendar), I reached out to their customer service team. Despite facing challenges like illnesses, high demand, and a shortage of skilled staff, the resilience and dedication exhibited by the support team at aboutfood.de truly impressed me. Their swift responses to my queries showcased their commitment to customer satisfaction. However, what truly set them apart was their proactive approach to resolving issues. Throughout the process, I felt reassured by the frequent communication and updates provided by the support team. While the refund for the missing items is still pending, I am grateful for their continued efforts to rectify the situation. The level of care and attention to detail displayed by aboutfood.de is a testament to their unwavering commitment to excellence. In a world where customer service can often fall short, aboutfood.de has demonstrated an exceptional standard that other companies should aspire to achieve. Despite the initial hiccup, the professionalism and dedication exhibited by the team have transformed my experience into a positive one. I look forward to future interactions with aboutfood.de, knowing that I am in capable hands.

Exceptional Quality and Superb Communication!

I cannot say enough good things about aboutfood.de! When my delivery arrived damaged, I was initially disappointed. However, after reaching out through their online form and uploading photos, their team responded promptly and professionally. Despite facing staffing challenges, their communication was exceptional. Although I haven't received a refund yet, I'm confident that they will resolve the issue. I highly recommend aboutfood.de for their top-notch quality and superb communication.

Outstanding Service and Quality: A Customer’s Perspective

As a loyal customer of aboutfood.de, I can confidently say that their commitment to quality and customer satisfaction has truly impressed me. However, as we all know, sometimes things don't go as planned. My recent delivery from aboutfood.de arrived damaged, which left me understandably disappointed. I immediately utilized the online customer service form to report the issue and even went the extra mile to upload detailed photos of the damage. Despite my proactive approach, I was disheartened to receive only generic responses to three of my emails. Frustrated, I attempted to contact their hotline, only to find it unstaffed due to unforeseen personnel shortages. At this point, I must admit, I was beginning to lose faith. However, in the spirit of fair judgment, I decided to give aboutfood.de one last chance to make things right. To my disappointment, neither a resolution nor a refund had materialized, leaving me feeling unheard and undervalued as a customer. In conclusion, it pains me to dissuade potential patrons from patronizing aboutfood.de. Though my recent experience was disheartening, I do believe in second chances. I sincerely hope that aboutfood.de takes this feedback constructively and works towards rectifying their service hiccups, ensuring that no customer ever feels neglected or disappointed. Despite this setback, I can't deny the exceptional quality of their products and the potential for redemption through improved customer service. Rest assured, I eagerly await the day when I can once again place my faith in aboutfood.de with confidence.

Unsere Weihnachtsvorfreude wurde enttäuscht

After years of enjoying delightful and high-quality Advent calendars from aboutfood (formerly foodist), last year's experience left us disheartened. Despite paying €20 more for the same product, the content had significantly diminished in both quality and quantity. Instead of the expected Christmas treats, we found caramel and cough drops, lacking the joy of previous surprises. The contents seemed more like small samples than the usual indulgent delights. Regrettably, as a guest customer, I couldn't leave a review on the website. At €90, receiving mere samples felt unjust. I strongly advise against purchasing this product.

Exceptional Quality and Affordable Prices – My Honest Opinion

Let me start by saying that aboutfood.de (formerly foodist) used to be my go-to for delicious and high-quality advent calendars for years. However, I was truly disappointed with my experience last year. Despite shelling out an extra 20€, the advent calendar I received was a far cry from what I had come to expect. Not only had the price gone up, but the contents had been reduced by half, with no element of surprise. Instead of the delightful Christmas treats I had anticipated, I found myself faced with an assortment of caramels and cough drops. It felt like I had been sent small samples instead of the indulgent delights I had come to love. Adding to my frustration, I was unable to leave a review on the website since I had made a guest purchase without registering. In my opinion, spending 90€ for what felt like a handful of samples was simply unacceptable. Needless to say, I would strongly advise against making a purchase. It pains me to see a once-beloved brand veer so far from its exceptional standards.

Rediscovering Joy in Every Bite: A Testimonial Reshaped

Dive into the enchantment of decadent delicacies with aboutfood.de! In the past, I indulged in their exquisite Advent calendars, relishing each luxurious treat curated by the thoughtful hands at foodist. However, my recent experience took a disheartening turn. Despite a price hike of 20€, the contents fell short of expectations, leaving me crestfallen. Gone were the festive delights, replaced by mundane caramel and cough drops. The magic of surprises had vanished, replaced by a mere shell of its former glory. It felt like receiving promotional samples instead of genuine delights. Furthermore, the inability to leave feedback as a guest buyer compounded the disappointment. At 90€, this diminished offering felt like daylight robbery. I advise against investing in this lackluster experience. Let your discerning palate guide you to more rewarding culinary adventures. Uncover the true essence of holiday indulgence and savor every moment of delight.