Users Voice for Aboutyou

37% users rated Terrible
2% users rated Poor
1% users rated Average
1% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for Aboutyou
Aboutyou Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Oct 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 2.8 4.5 3.9 4.2
Dec 2022 3.8 1.8 5 5 5 5
Jan 2023 5 5 3.4 4.1 3.1 3.6
Feb 2023 3 3.4 5 5 5 5
Mar 2023 1.7 3.1 5 5 5 5
Line Chart for Rating of peer stores

aboutyou.de

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Detailed Aboutyou Review by

Introduction

aboutyou.de is an online fashion store that provides a wide selection of clothing, shoes, and accessories for men, women, and children. The website aims to offer a personalized shopping experience by using artificial intelligence technology to recommend products to its customers. The company operates in several European countries, including Germany, Austria, the Netherlands, and Belgium.

Pros and Cons

Pros:
  • Large selection of fashion items.
  • AI-powered recommendations for personalized shopping.
  • Free shipping and returns.
  • Great promotions and discounts.
  • User-friendly website.
Cons:
  • Some items are overpriced.
  • Shipping can be slow in some cases.

User Experience

aboutyou.de offers a seamless user experience with a clean and intuitive interface. The search function works well, and the AI-powered recommendations are helpful in finding the right products. The website also offers a sizing guide to help customers find the right fit.

Pricing and Value for Money

The pricing on aboutyou.de varies, but overall, the store can be pricey for some items. However, the website often offers great promotions and discounts, making it worth checking out for value for money.

Alternatives

Some alternatives to aboutyou.de include Zalando, Asos, and H&M. Each of these stores offers a similar selection of products and personalized shopping experience.

Customer Service

Aboutyou.de offers excellent customer service. The website provides a comprehensive FAQ section, and customers can also contact the customer service team through email or phone.

Product Quality and Selection

aboutyou.de offers a wide range of quality products, from designer brands to more affordable options. The website also features a range of sizes for men, women, and children.

Website Usability

The website is user-friendly, intuitive, and easy to navigate. The search function works well, and the AI-powered recommendations simplify the process of finding relevant products.

Returns and Exchanges

aboutyou.de offers free shipping and returns, making it easy for customers to exchange or return products if necessary. The process is straightforward, and the website provides clear instructions on how to do this.

Promotions and Discounts

Aboutyou.de often runs excellent promotions and discounts, making it worth checking out for savings. The website also provides a sale section, where customers can find discounted items.

Reputation

aboutyou.de has a good reputation, with positive reviews from customers. The website's ease of use, personalized shopping experience, and quality products are frequently praised.

Payment Options

aboutyou.de offers a range of payment options, including credit card, PayPal, and bank transfer.

Loyalty Programs

aboutyou.de does not currently offer a loyalty program.

Customer Reviews

Online customer reviews of aboutyou.de are generally positive. The website's personalized shopping experience, ease of use, and quality products are frequently praised.

Community Involvement

aboutyou.de is involved in several community initiatives, including sustainability efforts and social causes, such as supporting refugees.

Shipping and Costs

aboutyou.de offers free shipping and returns. The standard delivery time is five to seven business days, although shipping can be slow in some cases. The website also offers express shipping for an additional fee.

Aboutyou Recent User Reviews

User Rating

5 stars

82

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Reviewer Name: Natalija Zmavc

Review Submission Date: 2023-02-12

Review Title: I wanted to buy sneakers
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Review Description: I wanted to buy sneakers. and see the price in the cart and when I wanted to pay it! do the same on all numbers. the price is 21 euros higher. this is not normal

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Reviewer Name: Anna

Review Submission Date: 2023-02-10

Review Title: CX worst experience ever
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Review Description: Really bad experience i ordered shoes from about you Poland. Now I dont have shoes and dont have the money. They didnt provided courier with my number, so DHL couldnt give me the code to pick up the package, so the package returned and they say they have 30 days to give me back money. Seriously? It was your fault, its your job to get proper data from me and get them to the courier service.

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Reviewer Name: Emilia

Review Submission Date: 2023-02-09

Review Title: Pathetic and deceiving
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Review Description: I ordered an expensive, luxury bag on sale (About you Croatia). I got a second hand bag. It was obvious that someone had used it and then returned it. There wasn't a dust bag, no lock covers, no strap covers, no handles covers. It came in a plastic bag as if it were a 20 € bag. They didn't put it even in a box. I asked them to exchange the bag, I asked them to send me an unused bag. They refused.I know that I didn't pay the full price, but does that mean that they have the right to send me something that had been used before it came to me?!?!

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Reviewer Name: Yasmine Omar

Review Submission Date: 2023-02-03

Review Title: The worst customer care I’ve dealt…
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Review Description: The worst customer care I’ve dealt with. unprofessional, unresponsive, untrustworthy.Not recommended at all.

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Reviewer Name: Daniela Lu

Review Submission Date: 2023-02-02

Review Title: Something is wrong
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Review Description: Something is wrong, I have ordered several times before, it was delivered very quickly, now I have to wait a long time. I think it's time to change the carrier company, if it's "Postnord", because a lot of people are having problems with them lately.

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Reviewer Name: Nini

Review Submission Date: 2023-01-23

Review Title: Absolutely disgraceful customer…
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Review Description: Absolutely disgraceful customer service. First my order gets lost with courier and then when I call to request my refund I am told NO by customer service. He tells me I must wait until it is returned to about you. IT WAS NEVER DELIVERED so why do I have to wait until it is returned to be refunded. He also refused to tell me where I make a complaint to and wouldn’t put me through to a senior customer service representative. My order should have been delivered 10th January.

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Reviewer Name: Julien Dronneau

Review Submission Date: 2023-01-17

Review Title: worst customer service ever!
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Review Description: I had a delivery problem, package received without the items I ordered. They refuse to compensate me. I strongly advise against buying from this site!Order ayfr-658-204313122.

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Reviewer Name: Adalynn Grama

Review Submission Date: 2023-01-15

Review Title: I had a great experience with this…
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Review Description: I had a great experience with this fashion website. In December I bought some clothing for me and my family and had some questions and the service customer replied promptly. I also used this promo code ? CS-NQUEFH? for an 10% off from all of my cart. And I can use it everytime I buy something until September 2023.

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Reviewer Name: simona

Review Submission Date: 2023-01-11

Review Title: sorry
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Review Description: sorry, but one of the worst cistomer services i have ever had to deal with. They cannot even answer my questions about refunds, i just get the same answer over and over again. Im really disappointed.

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Reviewer Name: Best Vids Check it out

Review Submission Date: 2023-01-11

Review Title: Always again,great shop
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Review Description: Always again,great shop