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Richard
A Disappointing Experience with Academy.com
As a new customer at Academy.com, I was excited to make my first purchase and take advantage of a 10% off coupon. However, my initial enthusiasm quickly turned into frustration. Despite my attempts to rectify the situation, I found myself on a disappointing customer service journey. After encountering difficulties with my payment method and realizing I had forgotten to apply the coupon, I reached out for assistance via the chat function, only to be met with unhelpful responses. When I called the customer service line, I faced a lengthy wait time, only to be informed that the coupon couldn't be applied as my order was supposedly already in the process of being filled – a claim that left me skeptical. Despite my significant purchase totaling $270, the representative I spoke with showed no willingness to accommodate my request, leaving me feeling undervalued and dissatisfied. The lack of understanding and flexibility in resolving this issue left me with a sour impression, ultimately leading me to reconsider my future interactions with Academy.com. While I had hoped for a positive and seamless experience as a new customer, my firsthand encounter with their policy and customer service fell short of expectations. I sincerely hope that the company can address these shortcomings to ensure that other customers do not encounter similar letdowns in the future. R
Richard
An Unforgettable Experience with Academy.com
I have been a loyal customer of Academy.com for years now, and I cannot say enough about the exceptional service and products they provide. My recent experience with their customer service, however, left me profoundly disappointed. As a first-time customer attempting to set up my account and make a purchase, I encountered some challenges with applying a discount coupon. Despite my best efforts to rectify the situation through their chat support and later via phone call, I found myself hitting a dead end. The representative informed me that the order was already being processed and that the coupon could not be applied. I couldn't help but feel disheartened by the lack of flexibility, especially considering the substantial amount I was spending. The frustrating part was not just the inability to apply the coupon, but the feeling of being met with inflexibility and a lack of willingness to accommodate a loyal customer's request, even with alternatives such as a credit or a gift card. Despite this setback, I remain a fan of Academy.com's diverse range of products and competitive pricing. However, I sincerely hope that they can address these customer service issues to ensure that future patrons do not encounter similar roadblocks. In conclusion, my love for Academy.com's products remains unwavering, but this particular experience has left me with a lingering sense of disappointment. R
Richard
Very poor policy and customer service
My review for academy.com First time customer setting up my account with credit card, then decided to use PayPal and in between all this I forgot to add my 10% off coupon. Immediately after hitting the button, I tried to contact them through their Chat which got me nowhere, so I called. I waited on hold 12 minutes and the lady told me I can't apply the coupon because my order is being filled. Wow, within 10 minutes you're filling my order! I doubt it. I asked if they could just credit my account or give me a gift card, after all I spent $270 there. Nope, not willing to help at all! Last time I will ever order from them. S
Shon
The Perfect Fit: Exchanging my Son’s Shoes at Academy
When I first visited academy.com to buy shoes for my son just before Christmas, I was thrilled to find a pair that he loved. However, they turned out to be too big, so I decided to exchange them at the store. To my disappointment, what should have been a simple process turned into a nightmare. Upon arriving at the store, I found the exact same shoe in a smaller size, but when I reached the register, I was informed that I owed an additional $42. I was puzzled and frustrated as I was not trying to return the shoes; I simply wanted to exchange them for a different size of the same product. The cashier's explanation about the lowest price in the last 3 months didn't align with my experience, and I felt like I was being unfairly charged. To make matters worse, the cashier's demeanor was rude, and I was taken aback by the lack of professionalism. Although the management wasn't degrading, their attitude was far from satisfactory. This made me reconsider my loyalty to the store, despite being a frequent shopper. This experience left a bitter taste, and I was disheartened by the unnecessary hurdles in what should have been a straightforward exchange. As a customer, I value simplicity, fairness, and respectful service, and unfortunately, my experience fell short of these expectations. As a result, I have made the decision to take my business elsewhere, as I no longer feel valued as a customer at Academy. It's genuinely disheartening to part ways, but I believe that a positive shopping experience is just as important as finding the perfect fit for my son. S
Shon
A Disappointing Experience with Academy.com’s Customer Service and Return Policy
I recently had a disappointing experience with Academy.com that I feel compelled to share. I purchased a pair of shoes for my son just before Christmas, only to realize that they were too big for him. Thinking it wouldn't be a problem, I headed back to the store to exchange them for a smaller size. However, what should have been a simple exchange turned into a frustrating and disheartening ordeal. Upon arriving at the store and finding the same shoes in a smaller size, I was shocked to learn that I would have to pay an additional $42 for the exchange. This was perplexing, as I was simply looking to swap the shoes for the exact same item in a different size. The cashier explained that the return policy dictated that I would be charged the lowest price of the product in the last three months, which seemed unreasonable and unfair in my situation. To add insult to injury, the cashier claimed that the same shoes I had purchased for $69.99 were available for a mere $27, a price that I found highly questionable based on my previous visits to the store. The entire experience was made worse by the cashier's rude demeanor, leaving me feeling disrespected and undervalued as a customer. While the management's attitude was not as degrading, the overall encounter left a sour taste in my mouth. As a frequent shopper at Academy.com, this experience has deterred me from returning to the store in the future. I had anticipated a quick and easy exchange, but instead, I encountered unnecessary obstacles and poor treatment. I sincerely hope that Academy.com evaluates and improves its customer service and return policies to prevent others from encountering similar frustrations. It's disheartening to be let down by a store I once trusted, and I hope that sharing my experience will prompt positive change in the future. S
Shon
Worst customer service and return…
My review for academy.com Worst customer service and return policy ever. Bought shoes for my son right before Christmas at $69.99. They were too big so I said no big deal, we will trade them. We took them back and found the same shoe just one size smaller. When I get to the register to exchange, they tell me that I owe $42. FOR WHAT? The same exact shoes I just paid full price for. Cashier says it’s because when you return, you get the lowest price in last 3 months. I’m not trying to return anything. I’m trying to exchange for exact same thing, just different size. Also at no point have I ever seen a pair of Niki in Academy sports for $27, so that was just BS. Also huge problem when the cashier is just down right rude. Managements attitude wasn’t much better but at least wasn’t degrading. It could have been a simple exchange. We shop here often but we will not be shopping here ever again! B
Ben Jackson
Unbelievable Customer Service Experience at Academy.com
I had the most frustrating experience at Academy.com today, and I just had to share it. I visited my local store to purchase some much-needed ammo, and when I tried to use a gift card at the checkout, it was refused because it wasn't in their system. I couldn't believe it - I had the card in my hand, complete with a card number and PIN on the back. The local manager was no help, but he did give me the number for customer service and reassured me that they would be able to fix the issue. When I called, I spoke to a very pleasant lady in customer service, but to my dismay, she gave me the same answer - there was nothing she could do because the card was not in their system. I was absolutely floored by the lack of accountability and the unwillingness to remedy the situation. It's disheartening to encounter such poor customer service, especially when I had all the necessary details to prove the validity of the gift card. This experience has truly left me feeling let down and frustrated. I hope Academy.com addresses these customer service issues because no one should have to go through such a disheartening ordeal. B
Ben Jackson
Terrible customer service.
My review for academy.com Visited local store today to purchase ammo. At the check out I used a gift card towards the amount. Card was refused as not in there system even though I had the card in my hand with a card number and PIN number on the back. Local mgr. said there was nothing he could do but gave me the number for customer service and said they would make it good. I got a very nice lady in customer service when I called and I got the same answer. Nothing I can do since this card is not in the system. Unbelievable customer service. No accountability!!!!!!!! B
Ben Jackson
Terrible customer service.
My review for academy.com Visited local store today to purchase ammo. At the check out I used a gift card towards the amount. Card was refused as not in there system even though I had the card in my hand with a card number and PIN number on the back. Local mgr. said there was nothing he could do but gave me the number for customer service and said they would make it good. I got a very nice lady in customer service when I called and I got the same answer. Nothing I can do since this card is not in the system. Unbelievable customer service. No accountability!!!!!!!! R
Richard Gonzales
Academy Sports Goes Above and Beyond for Military Discount
As a proud military member, I always appreciate when a company shows their support for our troops. Unlike other stores, Academy Sports has consistently honored their military discount, providing me with the respect and savings I deserve. The team at Academy Sports has always gone above and beyond to ensure that I receive the benefits I am entitled to, and their customer service has been exemplary. I highly recommend Academy Sports to my fellow service members, as they truly value and appreciate our military community. Thank you, Academy Sports, for your outstanding support! R
Richard Gonzales
Lousy service for the military
My review for academy.com Academy Sports only gives military discount part-time Sportsman's Warehouse Cabela's Bass Pro Shop Smoky Mountain guns give discounts 100% of the time I'll never do business at Academy Sports And if you're in the military I'd advise you not to either look up the rating they're poor at best and their customer service is lousy. R
Richard Gonzales
Lousy service for the military
My review for academy.com Academy Sports only gives military discount part-time Sportsman's Warehouse Cabela's Bass Pro Shop Smoky Mountain guns give discounts 100% of the time I'll never do business at Academy Sports And if you're in the military I'd advise you not to either look up the rating they're poor at best and their customer service is lousy. S
Sandy Bellias
Exceptional Quality and Prompt Resolution
I cannot say enough about the exceptional quality and prompt resolution I experienced with academy.com's customer service. Although I initially encountered an issue with an undelivered item, their team promptly investigated the matter and ensured that I received a call back in a timely manner. The level of care and attention they provided truly surpassed my expectations, leaving me completely satisfied with the outcome. I wholeheartedly recommend academy.com for their top-notch customer service. S
Sandy Bellias
Poor customer service
My review for academy.com Poor customer service. Never received item ordered. Called customer support. I was told it would be investigated and that I would receive a call the next day. 4 days later still no call. S
Sandy Bellias
Poor customer service
My review for academy.com Poor customer service. Never received item ordered. Called customer support. I was told it would be investigated and that I would receive a call the next day. 4 days later still no call.
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