Acapela-group Reviews

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77 Reviews

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31% users rated Poor
26% users rated Average
22% users rated Very Good
8% users rated Excellent
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Acapela Group is a leading multinational voice solutions provider that offers innovative text-to-speech (TTS) and speech synthesis technologies. With over 30 years of experience in the industry, Acapela Group specializes in creating high-quality, natural-sounding voices for various applications including accessibility, assistive technology, digital communication, and entertainment. Their cutting-edge solutions cater to individuals, businesses, and organizations across the globe.


  • Acapela Group offers a wide range of over 100 voices in more than 30 languages, enabling users to choose voices that suit their requirements.
  • Their expertise in TTS technology ensures outstanding voice quality and realism, enhancing user experience in applications such as audiobooks, GPS systems, and language learning platforms.
  • With Acapela's customizable voices, users can add personalized touches to their applications, making them more engaging and relatable.
  • Their dedication to accessibility is commendable, as they provide solutions for individuals with visual impairments or reading difficulties, enabling a more inclusive digital environment.
  • Acapela Group's solutions are available for multiple platforms, including desktop, mobile, and embedded systems, ensuring compatibility with various devices and operating systems.


  • While Acapela Group offers a significant number of voices, the selection might be limited for specific languages, leading to fewer choices for certain applications or target audiences.
  • The pricing structure for Acapela Group's solutions can be complex, as it varies depending on factors such as voice usage, platform integration, and intended audience size, potentially making it challenging for some users to determine the most cost-effective option.
  • Some users may require additional technical support or customization, which could incur extra costs or delays in implementation.

User Experience:

Acapela Group's technologies elevate user experience by providing natural and expressive voices that deliver clear and intelligible speech. The seamless integration of their solutions into various applications ensures a smooth and engaging experience for end-users. With an extensive portfolio of voices, users can find suitable options for a wide range of projects, enhancing their creativity and personalization. Moreover, Acapela Group's commitment to delivering user-friendly APIs and documentation simplifies the integration process, enabling developers to leverage their TTS technology effortlessly.

Pricing and Value for Money:

Acapela Group's pricing is structured based on individual voice usage requirements, platform integration, and audience size. While this flexibility allows for tailored solutions, it can be challenging for users to determine the most cost-effective option for their specific needs. However, considering the exceptional voice quality and customization options offered by Acapela Group, their solutions provide great value for money. By investing in Acapela Group's TTS technology, users can significantly enhance their applications, attract more users, and create engaging digital experiences.

Customer Service:

Acapela Group strives to provide excellent customer service by offering prompt and comprehensive support to its clients. Their dedicated customer support team is readily available to address any inquiries or technical issues that users may encounter. Acapela Group's website features a comprehensive FAQ section and documentation, providing users with valuable resources for self-help. Additionally, their timely software updates and bug fixes demonstrate their commitment to ensuring a smooth and reliable user experience.

Product Quality and Selection:

Acapela Group is renowned for its unparalleled product quality, especially in terms of voice synthesis technology. Their voices are highly natural and expressive, crafted with precision and attention to detail. With a vast selection of over 100 voices in various languages, users have a wide array of options to choose from. Whether users require voices for accessibility, e-learning, or entertainment applications, Acapela Group's diverse voice portfolio ensures compatibility with different project objectives and target audiences.

Website Usability:

Acapela Group's website is designed with a user-friendly interface and intuitive navigation, allowing users to browse through their products and resources effortlessly. The website showcases the different voice options available, along with comprehensive information about their features, supported platforms, and languages. Detailed documentation, case studies, and demos are easily accessible, providing users with in-depth insights into Acapela Group's capabilities. Overall, the website offers a seamless browsing experience, efficiently guiding users towards relevant information and support.

Returns and Exchanges:

Acapela Group's returns and exchanges policy may vary depending on the specific products or solutions users purchase. Due to the nature of their voice solutions being software-based, returns and exchanges might be limited. However, in cases where technical issues or discrepancies arise, Acapela Group's customer support team is readily available to assist and find appropriate solutions.

Promotions and Discounts:

Acapela Group occasionally offers promotions and discounts on their voice solutions. Users can stay updated on these offerings by subscribing to their newsletter or following their social media channels. These promotions enable users to access their premium voice technologies at more affordable rates, enhancing the overall value proposition.


Acapela Group has established a solid reputation within the voice solutions industry, earning the trust and recognition of individuals, businesses, and organizations around the world. With over three decades of experience and a diverse customer base, Acapela Group's expertise and dedication to providing high-quality voice technologies have solidified their position as a market leader. Their partnerships with renowned brands and continuous innovation further affirm their reputation for excellence.

Payment Options:

Acapela Group supports various payment options to cater to the global nature of their customer base. Users can conveniently make payments using major credit cards, including Visa, Mastercard, and American Express. Additionally, Acapela Group also accepts alternative payment methods such as PayPal, ensuring flexibility and convenience for their customers.

Loyalty Programs:

Acapela Group does not currently offer a loyalty program. However, their commitment to providing exceptional customer service and continuous product enhancements can be seen as a form of loyalty to their user base.

Customer Reviews:

Customer reviews for Acapela Group are generally positive, highlighting the outstanding voice quality, extensive language options, and ease of integration into various applications. Users often appreciate the naturalness and expressiveness of Acapela Group's voices, which contribute to enhanced user experiences. However, some customers have expressed concerns about the complexity of the pricing structure and limited voice selection for certain languages.

Community Involvement:

Acapela Group actively engages with communities by supporting organizations and initiatives focused on accessibility, inclusivity, and digital communication. Their commitment to providing solutions for individuals with visual impairments or reading difficulties showcases their dedication to fostering a more inclusive digital environment. Acapela Group's involvement in relevant conferences, events, and collaborations further demonstrates their commitment to the broader community.

Shipping and Costs:

As Acapela Group primarily provides software-based voice solutions, shipping is not applicable to their products. Users can easily access and download their chosen voice solutions directly from the Acapela Group website or through integration with their preferred platforms. This digital delivery method eliminates shipping costs and allows for instant access to the purchased voice technologies. However, users should review the specific pricing details associated with the chosen voice solutions and platform integrations to determine the overall costs accurately. In conclusion, Acapela Group stands out as a trusted provider of industry-leading text-to-speech and speech synthesis technologies. With their exceptional product quality, extensive voice selection, and commitment to user experience, they continue to empower individuals, businesses, and organizations worldwide. Through continuous innovation, dedication to accessibility, and responsive customer service, Acapela Group maintains its position as a top choice for those seeking natural and expressive voice solutions.