Accor Reviews

Voted Average (3/5)

39 Votes

39 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

23% users rated Terrible
10% users rated Poor
3% users rated Average
31% users rated Very Good
33% users rated Excellent
Write a review

Introduction is the official website of Accor, a leading hospitality company with a diverse portfolio of brands. The website provides customers with easy access to a range of hotels and accommodation options across the globe. With a strong reputation and years of experience, Accor is a trusted name in the industry. In this review, we will explore various aspects of, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide range of hotel options
    • Easy booking process
    • Competitive pricing
    • Global presence
    • Loyalty program benefits
  • Cons:
    • Limited availability in some remote regions
    • Occasional customer service issues
    • Website can be slow at times
    • Not all hotels offer the same level of quality

User Experience

The user experience on is generally positive. The website is well-designed and easy to navigate, allowing users to search and filter hotels based on their preferences. The booking process is straightforward, with clear information about room availability, amenities, and pricing. However, some users have reported occasional delays in loading pages and booking confirmation, which can be frustrating.

Pricing and Value for Money offers competitive pricing for its hotels, ensuring good value for money. The website frequently provides special promotions and discounts, allowing customers to save even more. The pricing is transparent, with no hidden fees or surprises during the booking process. Additionally, the loyalty program offers additional benefits and rewards, enhancing the overall value for the customers.

Customer Service strives to provide excellent customer service, but occasional issues have been reported. Some customers have experienced delays in receiving responses to their inquiries or faced difficulties in reaching the customer support team. However, in most cases, customer service representatives are knowledgeable, helpful, and willing to resolve any issues that may arise.

Product Quality and Selection offers a wide selection of hotels across various brands, giving customers the flexibility to choose accommodations that meet their needs and preferences. While the majority of hotels maintain high standards of quality, there have been a few instances where customers have reported subpar conditions or unsatisfactory experiences. It is advisable to research and read customer reviews before booking to ensure the best possible experience.

Website Usability

The website is user-friendly and intuitive, making it easy for customers to browse and book hotels. The search and filter options are comprehensive, allowing users to narrow down their choices and find the perfect accommodation quickly. However, as mentioned earlier, occasional website loading delays can hinder the overall usability experience.

Returns and Exchanges

Returns and exchanges on depend on the individual hotel's policy. Customers are advised to familiarize themselves with the specific terms and conditions of their chosen hotel before making a booking. does provide support and assistance in handling any issues that may arise during the stay, ensuring a satisfactory resolution for the customers.

Promotions and Discounts frequently offers promotions and discounts, providing customers with the opportunity to save on their bookings. Special deals are often available for loyalty program members and early bird bookings. It is advisable to regularly check the website for the latest promotions and take advantage of the discounts offered.


Accor has a strong reputation in the hospitality industry, known for its extensive network of hotels worldwide. The company has been in operation for many years, earning trust and recognition from customers. While occasional negative experiences have been reported, the overall reputation of the company remains positive, and the majority of customers have had satisfactory stays at Accor hotels.

Payment Options accepts various payment options, including major credit cards and online payment platforms. This flexibility ensures that customers can choose a convenient method to complete their bookings securely. The website employs encryption and security measures to protect sensitive information, enhancing the overall payment experience for customers.

Loyalty Programs

Accor offers a comprehensive loyalty program called "ALL - Accor Live Limitless." Membership in this program provides customers with exclusive benefits, such as room upgrades, early check-in, late check-out, and access to special promotions. Accumulated points can be redeemed for future stays or used to avail additional services. The loyalty program adds value for customers and encourages brand loyalty.

Customer Reviews features customer reviews for each hotel, allowing potential guests to get insights into the experiences of previous visitors. These reviews help customers make informed decisions when choosing a hotel. While it is advisable to read multiple reviews and consider different perspectives, the availability of customer feedback adds transparency and trust to the booking process.

Community Involvement

Accor is actively involved in community and sustainability initiatives. The company has implemented various programs to reduce its environmental impact, promote responsible tourism, and support local communities. Accor's commitment to social responsibility is commendable, and customers can feel confident in choosing a company that values ethical practices.

Shipping and Costs

As a hotel booking platform, does not involve physical shipping of products. The costs associated with bookings on the website are transparent and upfront. Customers are aware of the final price, including taxes and fees, before confirming the reservation. However, additional expenses such as meals, transportation, and other services may vary depending on the chosen hotel and are not included in the initial booking cost.

In conclusion, provides customers with a convenient and reliable platform to book a wide range of hotels globally. While occasional issues with customer service and website performance have been reported, the overall user experience is positive. With competitive pricing, a diverse selection of hotels, and a strong reputation in the industry, Accor is a trustworthy choice for travelers. By prioritizing customer satisfaction, implementing sustainable practices, and offering a rewarding loyalty program, Accor aims to provide value for money and a memorable stay for its customers.