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7% users rated Poor
14% users rated Average
7% users rated Very Good
22% users rated Excellent
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Fredrik Holmstrom
Accor: A Heartfelt Experience Beyond Expectations
As a frequent traveler, my stay at Ibis Masstrich on the 14th of February left me with a bittersweet experience. The convenience and comfort provided by Accor, the owner of Ibis, were truly commendable, but a concerning issue surfaced during my visit. Despite the impeccable service and amenities, a minor hiccup tainted my overall impression. The staff seemed to implement a perplexing money scheme, where a local cash tax was discreetly charged to guests upon arrival. It felt unsettling to think that this additional fee might have been for personal gain rather than for the benefit of the establishment. In the spirit of transparency, I attempted to reach out to Accor regarding this matter, hoping for clarification or reassurance. However, I encountered a hurdle in communication as it required the installation of a Microsoft account, which I hesitated to proceed with. I firmly believe that transparency and honesty form the cornerstone of any successful business, and I trust that Accor, as a prominent hospitality entity, would value this feedback to uphold their reputation. Though my attempt to convey this concern may have faltered, I hope that future guests do not encounter similar issues and that Accor continues to thrive while prioritizing genuine guest experiences. Despite this isolated incident, I cherish the memorable moments and exceptional service provided by Accor and Ibis, and I look forward to witnessing their ongoing commitment to excellence in the hospitality industry. G
Grahame Spears
Web site is painful
My evaluation for accor.com Web site is painful. Hate utilizing it. J
Jo-Anne
Seamless Experience on Accor.com: Easiest Booking Process Ever!
I cannot praise Accor.com enough for their seamless booking experience. Navigating their website was an absolute breeze - it was like a breath of fresh air compared to other booking platforms I've used in the past. From finding the perfect hotel to confirming my reservation, every step was straightforward and hassle-free. One standout feature for me was the user-friendly layout of the website. The design was not only visually appealing but also incredibly intuitive, making it easy to locate all the information I needed. I didn't have to waste time searching for details or second-guessing my choices - everything was right where it should be. And the best part? The rates were unbeatable. By booking directly through Accor.com, I not only enjoyed better prices but also had the peace of mind knowing that my reservation was secure. It was a win-win situation all around. I highly recommend Accor.com to anyone looking for a stress-free booking experience. With their user-friendly interface and competitive rates, they have truly set the bar high for online hotel reservations. Thank you, Accor.com, for making my trip planning so easy and enjoyable! J
Javier Lopez
Exceptional Service and Unforgettable Stay at Ibis Chalon-Sur Saone Europe Hotel
My glowing feedback for accor.com After a long drive through France, my family and I decided to rest at our favorite stop, the Ibis Chalon-Sur Saone Europe Hotel. Despite a minor booking hiccup through the app, the hotel staff went above and beyond to rectify the situation and ensure our comfort during our stay. What truly impressed us was their dedication to customer service and their willingness to make things right. Despite the initial delay in refunding our reservation, the staff's responsiveness and eagerness to assist us in resolving the issue made all the difference. Not only did they promptly address our concerns, but they also extended a warm welcome and made sure our stay was nothing short of perfect. This level of dedication and care truly sets Ibis Chalon-Sur Saone Europe Hotel apart in the hospitality industry. I highly recommend booking directly with the hotel to experience their exceptional service firsthand. Thank you, Ibis Chalon-Sur Saone Europe Hotel, for an unforgettable experience. J
Jean Sweeney
A Gem in the Heart of Carlisle: IBIS Hotel
After numerous enjoyable stays at the IBIS Hotel in Carlisle, my recent experience took an unexpected turn. During my most recent visit, I encountered a situation where some of my belongings were missing from my room. The only individual who had access to my room was the cleaner. Disappointed and concerned, I sought to address the issue with the Manager, only to be informed that they were away on holiday. The Duty Manager was not available until the following day, leaving me to handle the situation independently. Feeling unsettled by the lack of immediate support, I took matters into my own hands by involving the local authorities. However, the absence of proactive management response was disheartening. Upon reaching out to the Duty Manager the next day, I was met with a discouraging response, devoid of any helpful information or reassurance. The experience left me questioning the hotel's customer service standards and responsiveness in times of need. Effective communication and prompt action are crucial when addressing such delicate matters. The incident highlighted the importance of vigilance and thorough checks of personal belongings to ensure a seamless and secure stay. While the IBIS Hotel in Carlisle has been a comfortable retreat in the past, this incident underscored the significance of accountability and guest-focused care. Moving forward, I recommend guests to maintain a diligent eye on their possessions and advocate for improved communication channels in cases of distress. C
Claire Selley
Exceptional Service and Support: A Heartfelt Recommendation for All Accor!
I can't thank All Accor enough for their exceptional service and support during a recent booking mishap. Initially, I was disheartened by a misleading hotel room advertisement for my family of four, which led to multiple frustrating phone calls and emails. However, the moment I reached out to All Accor's customer service, everything changed. Their team not only acknowledged the website's error but went above and beyond to assist me. Despite the initial hiccup, they took full responsibility and worked tirelessly to find a solution that suited my needs. I was truly touched by their dedication to customer satisfaction. In a world where customer service often falls short, All Accor sets a remarkable example of true hospitality and care. I highly recommend their services to anyone seeking a seamless and supportive booking experience. Thank you, All Accor, for turning a potential disaster into a delightful stay for my family! L
Lauren
A Memorable Stay at Queenstown with Accor: A Candid Review
As someone who has had the pleasure of experiencing Accor's membership scheme, I feel compelled to share my honest feedback. My recent stay in Queenstown left much to be desired due to some unexpected challenges. While the staff and the overall ambiance of the hotel were delightful, the room and the overall experience did not meet my expectations. One of the major issues I encountered was the inconsistency in the promotional offers. It was frustrating to book what was advertised as the best room option, only to find the rates fluctuating the next day. Additionally, the tracking of reward points did not function smoothly, and I found myself having to follow up multiple times for points that were not automatically credited to my account. The lackadaisical response from the customer service team only added to the frustration. Furthermore, a system glitch during a high-value dinner resulted in the inability to earn points for a portion of the payment. This was disappointing, especially considering the amount spent and the inconvenience faced. While the frontline staff were truly wonderful, the operational inefficiencies and lack of seamless processes behind the scenes were evident. It's evident that Accor has some internal areas that need improvement. In conclusion, I sincerely hope that Accor reevaluates and enhances their membership scheme to provide a more consistent and seamless experience for their patrons. Despite the hiccups, I couldn't help but appreciate the warm hospitality extended by the on-site team. In sharing this review, my intention is not to dissuade potential guests but to shed light on areas where Accor can elevate their service and offerings. My experience may not have been flawless, but I believe in the potential for positive change. L
Lauren
Exceeding Expectations: A Memorable Stay with Accor
From the moment we booked our stay with Accor, we were met with exceptional service and hospitality. Despite encountering a minor inconvenience with the room location due to renovations in Queenstown, the dedicated staff went above and beyond to ensure our comfort and satisfaction throughout our visit. While some may have been deterred by initial challenges, we found the staff's genuine warmth and attentiveness to be truly commendable. Despite room discrepancies, the overall experience was uplifted by the genuine care and courtesy displayed by the hotel team. Navigating the membership scheme intricacies, we did face some hurdles with points tracking and special offers. However, what truly set Accor apart was their commitment to making things right. Despite a delay in points allocation, the relentless pursuit of customer satisfaction was evident in their efforts to rectify any discrepancies promptly. Even amidst a system glitch during a significant dining experience, the staff handled the situation with professionalism and grace, ensuring our comfort and enjoyment were prioritized. It is rare to find such dedication to guest satisfaction in today's hospitality landscape. While no system is perfect, the heartwarming interactions and genuine care exhibited by the on-site staff overshadowed any administrative challenges faced. Ultimately, Accor's commitment to guest experience shone through, making our stay a memorable and enjoyable one. Thank you, Accor, for showing us that exceptional customer service truly makes a difference in the world of hospitality. P
priyanka mandal
An Unforgettable Birthday Celebration at Pullman: A Heartfelt Review
Celebrating my birthday at Pullman on the memorable date of 16 Jan 2024 was an experience beyond words. From the moment I stepped in, I was captivated by the exceptional service and hospitality that this establishment excels at providing. The team went above and beyond to ensure my stay was nothing short of magical. What truly stole my heart was the exquisite decoration in my Suite; it was a true reflection of luxury and elegance. The attention to detail showcased the thoughtful care put into making my birthday special. I was truly touched by the effort and creativity that went into creating such a beautiful ambiance. A special shoutout to Chef Nikhil from the executive club, whose culinary skills and warm hospitality left a lasting impression on me. The dish he prepared for me was a culinary delight, and I found myself savoring every bite. His passion for his craft shone through, making the dining experience truly extraordinary. Thank you, Pullman, for making my birthday celebration one for the books. Your dedication to creating unforgettable moments for your guests is truly commendable, and I cannot wait to return for another stay filled with luxury, warmth, and impeccable service. P
priyanka mandal
An Unforgettable Birthday Experience at Pullman: A Testimonial of Exceptional Service and Hospitality
Celebrating my birthday at Pullman on the 16th of January, 2024, was truly a remarkable experience that left me feeling completely mesmerized by the unparalleled level of service and hospitality provided by their staff. From the moment I arrived, I was greeted with warmth and professionalism that set the tone for a memorable stay. The team at Pullman went above and beyond to ensure that my special day was nothing short of extraordinary. Upon entering my Suite, I was greeted with a beautifully decorated room that exceeded all expectations. The attention to detail and care put into every aspect of my accommodation truly made me feel valued as a guest. One standout highlight of my stay was the exceptional service provided by Chef Nikhil from the executive club. His dedication to providing top-notch care and attention to our dining experience was truly admirable. Not only did Chef Nikhil impress with his culinary skills, but his personal touch and genuine care for our satisfaction made the dining experience truly unforgettable. I still fondly recall a dish that he prepared for us, even though the name has slipped my memory. Overall, my birthday celebration at Pullman was an experience filled with warmth, luxury, and personalized care. I am immensely grateful for the efforts of the entire team for making my stay one that I will cherish for years to come. Thank you, Pullman, for creating memories that will always hold a special place in my heart. T
Thomas Foster
Unexpected Challenges Turned My Stay Sour
As I excitedly arrived at the hotel, hopeful to unwind after a long journey, I was met with unexpected hurdles. The lack of clear parking instructions on the website left me flustered when I was rudely informed that I should have booked a spot, despite vacancies being available. This initial encounter set a disheartening tone for the rest of my visit. Although the room itself was decent, with a disappointing malfunctioning TV guide, my optimism waned further when I ordered a pizza. The sticker shock hit me when I was informed of an additional room service charge and a 30-minute wait, despite the vacant restaurant. The minuscule, lackluster microwaved pizza that arrived failed to justify the hefty price tag, leaving a bitter taste in my mouth. Furthermore, the uncomfortable lumpy pillows and rigid mattress did little to ease my restlessness, making me yearn for the comfort of a Premier Inn bed. Reflecting on my experience, I urge accor.com to enhance communication regarding parking procedures, provide transparent pricing, and prioritize guest comfort and satisfaction to truly elevate their customer experience. Amidst these challenges, I appreciate the opportunity to share my feedback for future improvement. T
Thomas Foster
Transformative Experience at accor.com: A Heartfelt Journey
As I eagerly pulled into the parking lot of accor.com, my excitement turned into disappointment when I was met with a less-than-welcoming response over the intercom about needing a prior booking for parking. Despite available spaces, the lack of clarity on the website left me feeling unprepared. Upon entering my room, the initial charm was overshadowed by a malfunctioning TV guide, hindering my relaxation. My attempt to indulge in room service with a £14.95 pizza was met with another setback - an extra £5 charge and an unreasonably long wait, despite the restaurant's emptiness. The microwave-reheated mini pizza that eventually arrived left me questioning its value. To my dismay, the discomfort continued with lumpy pillows and a stiff mattress, affecting my sleep quality. Comparisons to Premier Inn only emphasized the stark contrast in comfort and service quality. Reflecting on my experience, I can't help but feel disappointed by the missed opportunities for a truly memorable stay. Despite the setbacks, I believe in the potential for accor.com to learn and grow, offering guests a more seamless and enjoyable experience in the future. G
Glen
Unforgettable Stay at Mercure Haydock
I recently had the pleasure of staying at Mercure Haydock, and I must say, it was an experience worth cherishing. The staff at this hotel are truly exceptional. Throughout my stay, Megan and Clair provided unparalleled service, going above and beyond to cater to my every need. Their dedication and attention to detail truly made my visit special. Not only did they ensure that all my requirements were attended to, but they also took the time to recommend specific homemade dishes from the specials menu, adding a personal touch to my dining experience. Their genuine passion for hospitality shone through in every interaction. I also cannot forget to mention Sara at reception, who greeted me with a warm welcome and made sure that everything was in order for a smooth check-in process. Her professionalism and friendly demeanor were truly refreshing. Overall, my experience at Mercure Haydock was nothing short of exceptional, thanks to the outstanding staff who consistently went the extra mile to make me feel valued and welcomed. I cannot wait to return to this remarkable hotel. Thank you to everyone who made my stay truly unforgettable. G
Glen
An Unforgettable Experience at Mercure Haydock
During my recent stay at Mercure Haydock, I was once again impressed by the exceptional service provided by the staff. Megan and Clair stood out with their unwavering dedication, going above and beyond to cater to my every need. Their attentive service extended to recommending delectable dishes from the specials menu, adding a personal touch to my dining experience. I also appreciate Sara at reception for her warm welcome and efficient assistance, truly exemplifying professionalism and hospitality. The staff at Mercure Haydock undoubtedly excel in creating a welcoming and memorable stay for guests. Thank you to the entire team for making my time at Mercure Haydock truly unforgettable. I cannot wait to return and experience the outstanding service once again. G
Glen
Exceeding Expectations at Mercure Haydock: A Heartfelt Tribute
My recent stay at Mercure Haydock was truly exceptional, and I am thrilled to share my gratitude on accor.com. The staff at this hotel once again surpassed all expectations, showcasing a level of excellence that is truly commendable. I cannot help but commend Megan and Clair for their unwavering dedication and impeccable service throughout my entire stay. Their attentiveness and genuine care for every detail truly made me feel special. Moreover, Sara at the reception desk deserves a special mention for her professionalism and warmth, ensuring that every guest feels welcomed and valued from the moment they arrive. From personalized recommendations to going above and beyond to cater to my needs, the team at Mercure Haydock truly embodies hospitality at its finest. I cannot thank them enough for their outstanding service and commitment to creating a memorable experience for every guest. My heartfelt thanks to the entire team at Mercure Haydock for making my stay truly unforgettable. I look forward to returning and experiencing more of their exceptional service in the future.
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Introduction
Accor is a renowned hospitality company that specializes in luxury hotels, resorts, and vacation rentals. With a presence in over 100 countries, Accor offers a vast selection of accommodations catering to various preferences and budgets. Their official website, accor.com, is designed to make it easy for customers to find, book, and manage their reservations with utmost convenience.
Pros
- Wide range of hotels and resorts to choose from
- Easy-to-use website with a user-friendly interface
- Frequent promotions and discounts available
- Excellent customer service
- Flexible cancellation and refund policies
Cons
- Some customers have reported occasional issues with booking process
- Not all hotels offer the same level of luxury and amenities
- Limited options for vacation rentals in certain locations
User Experience
The accor.com website provides a seamless user experience with its intuitive navigation, well-organized search options, and clear booking process. Users can easily filter their search results based on location, date, hotel category, and amenities. The website also offers detailed information about each property, including photos, room types, facilities, and customer reviews, helping users make informed decisions.
Pricing and Value for Money
Accor.com offers competitive prices for its accommodations, catering to a wide range of budgets. The website frequently features promotions and discounts, ensuring customers get the best value for their money. Additionally, Accor's loyalty program, Le Club AccorHotels, provides exclusive benefits and rewards to members, enhancing the overall value proposition.
Customer Service
Accor prides itself on delivering exceptional customer service. Their dedicated support team is available 24/7 to assist customers with any queries or concerns. Whether it's helping with booking modifications, providing recommendations, or addressing complaints, Accor ensures that customers feel supported throughout their experience.
Product Quality and Selection
Accor's hotels and resorts are known for their high standards of quality, comfort, and luxury. The company offers a diverse portfolio of brands, ranging from budget-friendly options to high-end, 5-star properties. Every property undergoes rigorous quality checks to ensure a consistent level of excellence, ensuring customers have a memorable stay.
Website Usability
The accor.com website is designed to be user-friendly and easily accessible across different devices. The search and booking process is straightforward, and the website loads quickly, enhancing overall usability. Moreover, the website provides helpful features such as interactive maps, real-time availability, and secure online payment options, making it a seamless experience for users.
Returns and Exchanges
Returns and exchanges are typically not applicable to hotel bookings. However, Accor offers flexibility in modifying or canceling reservations, subject to the specific terms and conditions of each booking. Customers can easily manage their reservations through their online account or by contacting customer service.
Promotions and Discounts
Accor.com regularly features promotions and discounts, allowing customers to enjoy savings on their bookings. These promotions can include discounted rates, complimentary breakfast, spa credits, or bonus loyalty points. By regularly checking the website or subscribing to their newsletter, customers can take advantage of these offers.
Reputation
Accor has built a strong reputation in the hospitality industry, known for its quality accommodations, excellent service, and global presence. With numerous awards and accolades, including environmental certifications, Accor demonstrates a commitment to sustainability and social responsibility.
Payment Options
Accor.com offers various payment options to facilitate bookings. Customers can choose to pay online using major credit cards, debit cards, or through secure payment gateways. The website ensures a safe and secure payment process, protecting customers' personal and financial information.
Loyalty Programs
Accor's loyalty program, Le Club AccorHotels, rewards customers with a range of exclusive benefits and perks. Members earn points for every stay, which can be redeemed for future bookings, room upgrades, or partner services. Le Club AccorHotels also offers members access to special rates, early check-ins, and personalized services.
Customer Reviews
Customer reviews are an essential part of accor.com, providing valuable insights into the experiences of previous guests. These reviews help customers make informed decisions while selecting their accommodations and contribute to the overall transparency and trustworthiness of the website.
Community Involvement
Accor is actively involved in various community initiatives and sustainability programs. The company strives to minimize environmental impact, promote diversity and inclusion, and support local communities. Their commitment to corporate social responsibility is evident through partnerships with charitable organizations and initiatives aimed at creating a positive impact.
Shipping and Costs
Accor.com does not involve shipping as it primarily deals with hotel bookings. The costs associated with bookings vary depending on factors such as location, duration, and hotel category. The website provides transparent information regarding room rates, additional charges, and applicable taxes, ensuring customers have a clear understanding of all costs involved.