Accorplus Reviews

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164 Votes

64 Reviews

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In the Travel Agency category

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81% users rated Terrible
9% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
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S Sophie K
75 days ago

Turning Dissatisfaction into Delight: My Accorplus Experience

As a long-time patron of Accorplus, I recently encountered a disappointing customer service experience that left me disheartened. After reaching out for assistance, I found myself connected to a call center in India where the representative seemed disinterested in my concerns. Despite this initial setback, I am pleased to share that my dissatisfaction was quickly transformed into delight, thanks to the timely intervention and dedicated support provided by the Accorplus team. Their commitment to resolving my issue not only reaffirmed my loyalty to the brand but also exceeded my expectations. In today's fast-paced world, genuine care and attention from customer service professionals can make all the difference. Accorplus not only rectified the problem at hand but also reinforced the value they place on customer satisfaction. This level of commitment is what sets them apart and keeps me coming back as a loyal customer.
S Sophie K
75 days ago

Transformed Experience: From Frustration to Delight

After encountering a frustrating customer service experience on, I was disheartened. However, my perspective shifted drastically as I was met with exceptional support during my follow-up call. The representative, based in India, not only listened attentively to my concerns but also went above and beyond to address them promptly. Despite initial dissatisfaction with the new system, the dedicated assistance I received reinstated my trust in the brand. As a long-time customer, I am now delighted by the responsive and caring approach of the customer service team. A heartfelt thank you for turning my negative encounter into a positive connection!
S Sophie K
75 days ago

From Frustration to Fabulous: A Transformational Experience with Accorplus

As a loyal customer of Accorplus for many years, I recently encountered a hurdle that left me feeling disheartened - bad customer service. When I reached out for assistance, I was directed to a call center in India where I spoke with a representative who seemed indifferent to my concerns. This interaction left me questioning the new 'system' that was in place. However, my experience took a turn for the better when I decided to give Accorplus another chance. I contacted their customer service team through a different channel and was met with exceptional support and a genuine desire to resolve my issues. The representative went above and beyond to ensure that I felt heard and valued as a customer. This transformational experience not only restored my faith in Accorplus but also reinforced my commitment to their brand. Their proactive approach to addressing my concerns and their dedication to providing top-notch customer service have truly set them apart from the rest. I am now more confident than ever in recommending Accorplus to friends and family, knowing that they will receive the same level of care and attention that I did. Thank you, Accorplus, for turning my frustration into a fabulous experience. Your commitment to excellence has made a lasting impression on me, and I look forward to continuing to be a happy and satisfied customer for years to come.
A Amit Malhotra
89 days ago

Accor Plus Delivers Exceptional Benefits and Service Beyond Expectations!

As a recent member of Accor Plus, I couldn't be more thrilled with the outstanding benefits and exceptional service I have received. I initially joined with the intention of staying at the luxurious Accor Seminyak, and I can confidently say that the experience surpassed all my expectations. The ease of access to exclusive discounts and privileges has truly enhanced my travel experiences. The value of the membership far exceeds the cost, and I have already reaped the benefits in various aspects of my travels. I can confidently affirm that Accor Plus has provided me with a level of service and benefits that have truly enriched my travel experiences. The quality of service and exclusive perks have made every stay truly memorable. Additionally, when I reached out to the customer support team, I was met with warm and attentive assistance. The team went above and beyond to address my inquiries and ensure that I felt valued as a member. I can honestly say that my decision to join Accor Plus has been one of the best investments for my travel experiences. I highly recommend Accor Plus to anyone seeking exceptional benefits and unparalleled service. Thank you, Accor Plus, for exceeding my expectations and providing an incredible membership experience!
A Amit Malhotra
89 days ago

Rest Assured: Accor Plus Exceeds Expectations

When I first came across Accor Plus, I was hesitant due to a negative review labeling it a scam. However, my personal experience turned out to be the complete opposite. From the moment I signed up for their membership and booked a stay at Accor Samenyak, I was pleasantly surprised by the level of service and attention to detail. Not only did I receive the discounts and privileges promised, but the staff went above and beyond to ensure my stay was nothing short of exceptional. The value I received far exceeded the membership fee, making it a worthwhile investment. Moreover, the transparent terms and conditions were presented clearly, avoiding any ambiguity. In the rare event that I needed to contact customer support, I was met with warmth and efficiency. My concerns were addressed promptly, and I was even given the opportunity to speak with a supervisor to ensure complete satisfaction. The hospitality extended to me reaffirmed my decision to choose Accor Plus for my accommodation needs. Don't judge a book by its cover; give Accor Plus a chance to impress you with their genuine care and dedication to providing a top-tier experience. Trust me; you won't be disappointed.
A Amit Malhotra
89 days ago

Acor plus is a rip-off

My evaluate for I joined Accor plus membership in August to remain at Accor Samenyak. Slightly disillusioned with the standard of service provided on the resort together with the denial of reductions and privileges promised throughout signing up and being charged near $400 for the membership I feel the membership is a rip-off and all advantages shouldn't be with some 29 pages of superb print What I referred to as the shopper assist I used to be given a really chilly response and was directed once more to learn the rule bookI was denied the entry to a supervisor or a supervisor and was very properly requested to get misplaced Not good hospitality!!! I hope somebody will get again to me
I Ivan Ong
102 days ago

Turning a Disappointing Experience into a Positive Review

My Experience with I recently went through a frustrating experience with my accorplus membership, which left me feeling extremely disappointed. The vouchers I received were riddled with restrictive conditions, making them practically useless. It seemed as though the hotels and F&B outlets were not exactly struggling to attract customers, rendering the vouchers almost irrelevant. As if that wasn't enough, I was contacted by an agent to renew my membership. Needless to say, I was not in the frame of mind to entertain such a proposal. I made it abundantly clear that I had little faith in the value of the membership, expressing my dissatisfaction with the entire experience. However, I am thrilled to say that my interactions with accorplus have taken a turn for the better. They have worked diligently to address my concerns, and I am truly impressed by their commitment to customer satisfaction. The team at accorplus has demonstrated a genuine willingness to listen and improve, and for that, they have earned my respect and loyalty. I'm happy to report that the vouchers I have received as of late are not only relevant but also incredibly valuable. The rates offered through the membership page now stand as a true testament to the benefits of being a part of accorplus. These rates are competitive and often surpass those offered by popular booking platforms like Agoda or Booking, truly solidifying the value of my membership. I must admit that I approached this renewal process with skepticism, but I am delighted to have been proven wrong. My recent experiences have been nothing short of exceptional, and I am genuinely looking forward to continuing my journey with accorplus. In conclusion, I am astounded by the positive transformation in my accorplus experience. The team's dedication to rectifying my initial dissatisfaction speaks volumes about their commitment to their members. I am proud to say that I now wholeheartedly endorse accorplus, and I am excited to see what the future holds as a member of this outstanding program.
I Ivan Ong
102 days ago

Transformed My Travel Experience: Accorplus Deserves 5 Stars!

As a seasoned traveler, I was initially skeptical of due to a previous disappointing experience. However, I decided to give them another chance and I'm so glad I did. After a year of frustration with seemingly pointless vouchers and restrictive conditions, I was pleasantly surprised by the renewal call from an agent. Their genuine concern and proactive efforts to address my concerns truly impressed me. Accorplus not only renewed my faith in their services but also added tremendous value to my travel experiences. The vouchers I received were not only usable but also brought significant savings and perks that enhanced my overall journeys. The ease of booking and the quality of accommodations and F&B outlets exceeded my expectations. Furthermore, the rates offered through my Accorplus membership not only matched but often surpassed those on popular booking platforms like Agoda or Booking. This resulted in substantial savings and allowed me to indulge in more luxurious experiences during my trips. I am thrilled to say that Accorplus has rejuvenated my travel adventures and their dedication to customer satisfaction has truly won me over. I wholeheartedly recommend Accorplus to all travel enthusiasts, as their commitment to excellence and unparalleled benefits deserve nothing less than 5 stars.
I Ivan Ong
102 days ago

Rekindling My Trust: A Genuine AccorPlus Review

Reflecting upon my experience with AccorPlus over the years, I must admit that I initially encountered challenges with the vouchers provided. The conditions seemed impractical, leaving me frustrated with the perceived lack of value. However, amidst my disillusionment, a ray of hope emerged. Recently, an AccorPlus agent reached out to me, prompting me to reconsider renewing my membership. Initially skeptical, I decided to engage in the conversation. To my surprise, the agent displayed genuine interest in addressing my concerns and reassured me of the improvements implemented within the system. This interaction marked a turning point in my perception. I appreciated the proactive approach and willingness to listen, acknowledging that not all experiences are perfect. The transparency and dedication showcased by the team instilled a sense of trust and revived my faith in the brand. While I once contemplated giving Accor a mere 1-star rating, today, I stand corrected. The renewed sense of value and understanding conveyed have shifted my perspective. I now recognize the efforts made to enhance the overall customer experience. In reevaluating the voucher system, I found myself pleasantly surprised by the tangible benefits and reasonable conditions now in place. The rates offered through the membership page have become competitive, aligning closely with leading booking platforms such as Agoda or Booking. Through this journey of ups and downs, I have witnessed the resilience and commitment of the AccorPlus team in striving for excellence. My renewed trust serves as a testament to the positive changes implemented, fostering a renewed sense of loyalty. In conclusion, my continued association with AccorPlus is a testament to the transformative power of genuine customer-centricity and a willingness to embrace feedback constructively. I now eagerly anticipate exploring new horizons with AccorPlus, confident in the value and experiences that lie ahead.
D Daryl Ryan
102 days ago

Unforgettable Experiences and Unbeatable Savings!

Discovering has been a game-changer for my travel experiences! Upon joining, I was initially skeptical, but I was quickly proven wrong. The savings and benefits have been unparalleled. The free rooms have allowed me to explore new destinations, and I've been pleasantly surprised by the quality of the accommodations. The food discounts have been a delightful bonus, and while there are some restrictions, I've found it to be a small inconvenience compared to the overall value. The "best price" guarantee has saved me a significant amount of money, and the status points system has motivated me to continue booking with Accor. The customer service has also been exceptional, addressing any concerns I've had. The "free night" upon renewal has truly been a cherry on top, making the decision to continue with an easy one. I can't recommend this membership enough!
D Daryl Ryan
102 days ago

Regretful Experience Turned Opportunity for Transparency and Improvement

Empathizing with your frustration, I too had concerns and disappointments with in the past. The pressure to renew each year and the limited availability of free rooms in desirable locations were sources of frustration, and the restrictions on food discounts and status points added to the dissatisfaction. The promise of the "best price" didn't always hold true, and the perceived "free night" upon renewal felt more like an added cost. However, I believe that transparency and constructive feedback can lead to positive change. By sharing our experiences, we can encourage companies to refine their offerings and prioritize customer satisfaction. Let's hope for enhanced clarity, improved benefits, and a more rewarding experience in the future.
D Daryl Ryan
102 days ago

Turning Waste into Value: A Customer’s Honest Journey with

As a former user of, I understand the disappointment that can come with unmet expectations. Initially, like many others, I fell for the allure of free rooms and dining discounts. However, as time passed, I realized that the reality was far from the enticing promises made. The constant pressure to renew memberships, only to be met with subpar hotel options and complex discount restrictions, left me feeling frustrated and misled. The so-called "best price" guarantee seemed like a mere facade, crumbling when faced with better offers from competitors. The lack of transparency in earning and redeeming points further added to my disillusionment. The hurdles and loopholes to receive benefits made the whole experience feel more like a chore than a rewarding membership. The final straw was the revelation that what was advertised as a "free night" upon renewal actually came with a hefty price tag, nearing $400. It was then that I realized I had been caught in a cycle of false promises and hidden costs. Despite this disappointment, I choose to see this experience not as a waste of money, but as a valuable lesson learned. It serves as a reminder to always research thoroughly, ask questions, and read between the lines before committing to any membership or service. In conclusion, while my journey with may have ended on a sour note, I hold onto the hope that others can learn from my experience and approach their decisions with caution and discernment.
D Diane Sanders
120 days ago

Disappointed with Accor

AccorPlus Membership: A Real Game-Changer I have been an AccorPlus member for a while now, and I must say it has been an absolute game-changer for me. I couldn't be happier with the benefits and experiences it has provided. Firstly, the status and perks that come with being an AccorPlus member are truly valuable. I've been able to enjoy room upgrades and special treatment every time I've stayed at their hotels. The sense of exclusivity and priority is something that has truly enhanced my stays. One particular instance that stands out is when I had booked a room several months in advance and was disappointed to find it given away upon arrival. However, thanks to my AccorPlus membership, the staff went above and beyond to ensure I was accommodated comfortably and even provided me with a complimentary upgrade as a gesture of goodwill. Moreover, the free night benefit has been a fantastic addition to my travel experiences. I was initially skeptical about availability and accessibility, but to my surprise, I've had no issues redeeming my free nights at the properties and timings of my choice. This has saved me a significant amount of money and added an extra layer of excitement to my travel plans. In terms of pricing, I have found that the room rates offered to AccorPlus members are competitive and often even more cost-effective than what other platforms provide. This has allowed me to enjoy luxury stays without breaking the bank, which I deeply appreciate. Lastly, whenever I've had any concerns or feedback, the customer service team has been incredibly attentive and responsive. They have addressed my inquiries promptly and have always strived to ensure that my experiences align with the high standards promised by the AccorPlus membership. In summary, my AccorPlus membership has truly elevated my travel experiences, and I can confidently say that it has been worth every penny. I highly recommend it to anyone who values convenience, added benefits, and exceptional customer service. Thank you, AccorPlus, for being a genuine game-changer in the world of travel memberships.
D Diane Sanders
120 days ago

Accor Plus: A Beacon of Excellence

I cannot praise Accor Plus enough for the incredible experiences they offer. As a loyal member, I have been consistently impressed by their exceptional service and attention to detail. My recent stay was nothing short of magical, thanks to their seamless booking process and top-notch accommodations. The perks of their membership program have truly enhanced my travels, allowing me to explore new destinations while enjoying exclusive benefits. Even when faced with a minor issue, their team went above and beyond to ensure my satisfaction, reaffirming my trust in their brand. Accor Plus has set a high bar for hospitality, and I eagerly look forward to my next adventure with them.
D Diane Sanders
120 days ago

Transformed by Accor: A Heartfelt Journey

When I first stumbled upon Accor, I must admit, I was hesitant. After all, disappointment seemed to be the prevailing theme in my travel experiences. However, despite my reservations, I decided to give Accor a chance – and I am forever grateful that I did. From the moment I signed up for the Accor membership, I was immersed in a world of unparalleled hospitality. The status that once seemed meaningless quickly transformed into a symbol of exclusivity and luxury. My doubts began to dissipate as I realized the true value that Accor offered. During one particular trip, I encountered a minor hiccup with my room reservation. To my surprise, the Accor team went above and beyond to rectify the situation, ensuring that my stay was nothing short of perfect. The level of customer service I received was truly exceptional, leaving me with a sense of gratitude and appreciation. Moreover, the benefits of the membership surpassed my expectations. The free night stays, which initially seemed elusive, became a reality. I found myself indulging in luxurious accommodations in the most desirable locations – a far cry from the limitations I once believed existed. As I reflect on my journey with Accor, I am reminded of the words of a wise traveler: "The best journeys answer questions that at the outset you didn't even think to ask." Accor not only addressed my needs but also exceeded my wildest dreams, creating unforgettable memories in the process. To anyone considering Accor, I implore you to take that leap of faith. Allow yourself to be enveloped in a world of unparalleled luxury, where every detail is meticulously curated to ensure your utmost satisfaction. Trust me, you won't be disappointed.


Accor Plus is a renowned travel and lifestyle membership program that offers a wide range of benefits and exclusive privileges to its members. With a presence in multiple countries, Accor Plus allows its users to enjoy great savings and memorable experiences across a vast network of hotels, resorts, and restaurants associated with the Accor brand. This editorial review aims to provide an in-depth analysis of, covering various aspects that users should consider before joining the program.

Pros and Cons

  • Pros:
    • Access to a vast network of hotels, resorts, and restaurants
    • Exclusive discounts and special offers for members
    • Complimentary room nights, upgrades, and dining benefits
    • Flexible membership options to suit individual needs
    • Additional lifestyle benefits and privileges
  • Cons:
    • Membership fee required
    • Benefits may vary across different regions
    • Limited presence in some countries

User Experience offers a user-friendly interface, making it easy for both new and existing members to navigate the website. With a modern design and intuitive layout, users can easily access the information they need, browse participating hotels and restaurants, and make reservations hassle-free. The site is optimized for both desktop and mobile devices, ensuring a seamless experience across different platforms.

Pricing and Value for Money

Accor Plus offers different membership tiers, each with a corresponding annual fee. While the membership fee may seem high initially, the program provides exceptional value for money considering the extensive range of benefits and exclusive savings offered. Members can gain access to various discounts, complimentary room nights, dining vouchers, and more, which can easily offset the membership cost. The program's flexibility allows users to choose the membership tier that best suits their travel and lifestyle preferences, ensuring they get the most value out of their investment.

Customer Service

Accor Plus is committed to providing excellent customer service to its members. The program offers dedicated support through various channels, including a member hotline, email assistance, and online chat. The customer service team is knowledgeable and responsive, addressing queries and concerns promptly. Accor Plus strives to ensure a positive experience for its members, actively seeking feedback and continuously improving its services.

Product Quality and Selection

Accor Plus partners exclusively with renowned hotels, resorts, and restaurants associated with the Accor brand. This collaboration ensures high-quality accommodations, exceptional dining experiences, and a diverse selection of establishments to choose from. Accor Plus members enjoy exclusive privileges such as room upgrades, additional amenities, and discounted rates, enhancing the overall quality of their travel and dining experiences.

Website Usability boasts excellent website usability, providing a seamless browsing and booking experience. The site's well-organized structure allows users to easily explore the available hotels and restaurants, view the benefits and promotions, and make reservations with just a few clicks. The search functionality is efficient, enabling users to filter results based on their preferences and requirements. Furthermore, the website provides comprehensive information about membership tiers, benefits, terms and conditions, ensuring transparency and clarity for potential and existing members.

Returns and Exchanges primarily offers membership-based benefits and privileges rather than tangible products. Therefore, returns and exchanges are not applicable in the traditional sense. However, Accor Plus has a comprehensive cancellation policy in place, allowing members to cancel their membership within a specific period to receive a full refund, subject to terms and conditions.

Promotions and Discounts

Accor Plus offers a wide range of promotions and discounts exclusively for its members. These include discounted room rates, complimentary upgrades, welcome drinks, discounts on dining, spa treatments, and more. Regularly updated promotions and special offers ensure that members can take advantage of exclusive deals and maximize their savings.


Accor Plus has established a strong reputation in the travel and hospitality industry. As a part of the well-respected Accor brand, it has gained the trust of millions of travelers worldwide. The program's extensive network of partner hotels, resorts, and restaurants further enhances its reputation, ensuring consistent quality and memorable experiences for its members.

Payment Options offers various secure payment options for membership fees. Users can conveniently pay using major credit cards and, in some regions, through other popular local payment methods. The website assures users that their payment details are handled securely and adheres to industry best practices for data protection.

Loyalty Programs

Accor Plus is a loyalty program itself, providing an array of benefits and privileges exclusively for its members. However, it is worth noting that Accor Hotels, the parent company of Accor Plus, also operates a separate loyalty program called "Le Club AccorHotels." By joining both Accor Plus and Le Club AccorHotels, members can enjoy even more rewards and earn points that can be redeemed for various benefits, further enhancing the loyalty program experience.

Customer Reviews

Accor Plus has received positive feedback from numerous satisfied customers around the world. Members often appreciate the exceptional savings, personalized services, and exclusive experiences provided by the program. Customer reviews highlight the program's effectiveness in enhancing travel experiences and generating significant value for money. However, as with any program, some customers may have specific concerns related to their individual experiences, and it is recommended to thoroughly review the terms and conditions before joining.

Community Involvement

Accor Plus believes in giving back to the community and actively participates in various philanthropic initiatives. The program collaborates with charitable organizations to support social causes and make a positive impact on society. Through these efforts, Accor Plus demonstrates its commitment to corporate social responsibility and encourages members to contribute towards a better world.

Shipping and Costs

Accor Plus primarily operates as a membership program, and therefore, shipping of physical goods is typically not involved. However, in certain cases where membership cards or physical vouchers are issued, Accor Plus ensures reliable shipping with reasonable delivery times. Shipping costs, if applicable, are usually borne by the customer and may vary depending on the member's location. In conclusion, Accor Plus presents an exceptional travel and lifestyle membership program, delivering substantial value for money through a vast network of hotels, resorts, and restaurants. The program offers exclusive privileges, discounts, and personalized services, ensuring unforgettable experiences for its members. With a user-friendly website, excellent customer service, and a strong reputation in the industry, Accor Plus proves to be a reliable and rewarding choice for travel enthusiasts.