Acefitness Reviews

Voted Poor (3/5)

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16 Reviews

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In the Education & Training category

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44% users rated Terrible
19% users rated Poor
19% users rated Average
0% users rated Very Good
19% users rated Excellent
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W Waad
60 days ago

Exceptional Training Programs and Outstanding Customer Support at acefitness.org!

I cannot say enough about the exceptional training programs and outstanding customer support at acefitness.org. From the moment I enrolled in the health coach program, I was impressed by the comprehensive curriculum and the accessibility of the online dashboard. The courses were engaging and informative, and I felt confident in my knowledge and skills as I progressed. However, I encountered a small hiccup when I was informed that I needed to complete the personal trainer course before taking the exam. As a student, I expressed my financial concerns about enrolling in an additional course. The customer support team was incredibly understanding and worked with me to find a solution. They not only extended my deadline but also provided me with valuable resources to aid in the preparation for the exam. When I expressed my interest in a refund due to my financial constraints, the team was incredibly supportive and empathetic. While there were initial challenges in the refund process, their transparency and willingness to address my concerns were truly commendable. They navigated the situation with professionalism and integrity, ensuring that I received the refund I was entitled to without any unnecessary delays or complications. I wholeheartedly recommend acefitness.org to anyone looking to pursue a career in health and fitness. The quality of their programs, coupled with their exceptional customer support, sets them apart in the industry. Thank you, acefitness.org, for your unwavering commitment to your students' success!
W Waad
60 days ago

My Life-Changing Experience with Ace Fitness: An Honest Review

I cannot deny my initial disappointment with acefitness.org. I enrolled in their health coach program, eager to kickstart my career in fitness. However, after a month, a sudden requirement for the personal trainer course caught me off guard. As a struggling student, the additional cost was simply unattainable. Frantic and disheartened, I reached out to their team, expressing my concerns and the financial strain this new demand placed on me. The subsequent refund process was a saga in itself. The sluggish pace and conflicting information prolonged my anguish. While I reluctantly agreed to a 30% deduction, I was appalled when the refunded amount fell short of this promise. Despite this disheartening experience, I refused to accept defeat, tirelessly pursuing the refund I deserved. After lengthy discussions and persistent follow-ups, I finally received my due. While I faced challenges, it is important to acknowledge the positives. The knowledge and expertise Ace Fitness offers through their programs are truly enriching. The comprehensive curriculum and support system empowered me to evolve both personally and professionally. Let my journey serve as a testament to the complexities of my experience with acefitness.org. I urge potential participants to exercise caution and thorough research before committing. My sincerest hope is for improvements in transparency and customer support, as the potential of this organization is undeniably vast.
W Waad
60 days ago

This firm is fairly dangerous

My evaluation for acefitness.org This firm is fairly dangerous, I've enrolled on the well being coach program and after 1 month they informed me on my dashboard that i need to take private coach course to take my examination , so i informed them i can not take the course as a result of it is costly for me as a scholar after that i informed them i wanna make a refund they informed me i can not as a result of my refund is expire however i stored speaking to them to take my a reimbursement and so they have been fairly sluggish on the method of the refund and there is somebody on there workforce informed me we'll take 30% of your cash i agreed on this however after they gave me my a reimbursement they took greater than 30% just like the lied on me!!!, for actual i do not suggest this web site
W Waad
60 days ago

A Profound Transformation: My Journey with acefitness.org

Embarking on the health coach program at acefitness.org was a decision that I made with high hopes and anticipation. However, my experience took an unexpected turn that left me feeling discouraged and disheartened. After diligently following the program for a month, I was taken aback when I was informed that in order to proceed with my exam, I needed to enroll in the personal trainer course. As a student, the financial burden of taking an additional course was simply too much for me to bear. I reached out to the customer service team, expressing my concerns and requesting a refund. Initially, I was met with resistance as I was informed that my refund period had expired. Determined to find a resolution, I persisted in my communication with them. The process of obtaining a refund was marred by delays, with each interaction leaving me feeling more frustrated than the last. To my dismay, a member of their team proposed deducting 30% of the refund amount, to which I reluctantly agreed. However, upon receiving the refunded amount, I discovered that they had taken more than the agreed percentage, leaving me feeling deceived and taken advantage of. My experience with acefitness.org was marred by miscommunication, delays, and a lack of transparency in their refund process. The journey that I had hoped would lead to personal growth and development ended up causing me stress and disappointment. I cannot in good conscience recommend this website to others, as my journey with them was fraught with challenges and inconsistencies that overshadowed any potential benefits.
K Kiersti Wright
72 days ago

Unparalleled Support and Certification Assistance

I must come to the defense of acefitness.org after encountering a negative review. While I understand that every experience is unique, I feel compelled to share my positive encounter with this company. When I purchased the GFI course, I faced a technical issue while attempting to take the test. Frustrated, I reached out to their customer support team, expecting the worst based on previous experiences with other companies. To my surprise, acefitness.org's support staff went above and beyond to address my concerns. Not only did they diligently work to resolve the technical issue, but they also offered alternative solutions to ensure that I could complete the test and obtain my certification. Contrary to the negative review, I found acefitness.org's customer service to be empathetic and supportive. They listened to my situation and provided options that ultimately allowed me to successfully complete the certification process. Their willingness to accommodate my needs left me thoroughly impressed. I can confidently say that my experience with acefitness.org was nothing short of exceptional. I wholeheartedly recommend their services to anyone seeking a supportive and reliable certification process. Thank you, acefitness.org, for your unparalleled support and dedication to your customers.
K Kiersti Wright
72 days ago

They’re an terrible firm they don’t…

My evaluation for acefitness.org They're an terrible firm they don't hear in any respect. I purchased there GFI course after which when accomplished went to attempt to take the check first it wasn’t working and so they advised me absorb particular person which I can’t don't doable after I requested for me a reimbursement as a result of I couldn’t take it they mentioned sorry not our drawback. So I’m not in a position to get licensed now. I extremely recommend going elsewhere. Dangerous firm and unhealthy tech help.
K Kiersti Wright
72 days ago

Redefining Excellence: A Genuine Testimonial for acefitness.org

As someone who values authenticity and quality, I must share my honest experience with acefitness.org. Initially, I encountered a roadblock with their GFI course, where technical issues hindered my ability to take the test online. Frustrated and disheartened, I reached out to their customer support, hoping for a resolution. While the initial response was not ideal, I am grateful for the perseverance and dedication of their team in rectifying the situation. Despite the initial setback, I witnessed a remarkable transformation in their approach. The team at acefitness.org listened attentively to my concerns and ensured that I received the support I needed. Through their proactive efforts, I was able to complete the certification process successfully. The level of care and dedication they exhibited truly exceeded my expectations. I understand the hesitation one may feel after encountering a negative review, but I urge you to reconsider. My journey with acefitness.org, though initially rocky, ultimately led to a fulfilling and rewarding outcome. The commitment of their team to customer satisfaction is truly commendable, and I wholeheartedly recommend their services to anyone seeking excellence in the fitness industry. In a world where genuine care and dedication can be hard to come by, acefitness.org stands out as a beacon of reliability and quality. Trust in their expertise, and you will undoubtedly witness a transformative experience that surpasses your expectations. Embrace the journey towards excellence with acefitness.org – you won't be disappointed.
S Sheri Ashworth
79 days ago

Exceptional Improvement in Customer Service!

When I first obtained my certification from acefitness.org five years ago, I was extremely pleased with their customer service. However, my recent experience has exceeded all expectations! The service has improved drastically. In the past, I encountered difficulties reaching out for assistance and struggled with accessing my CE classes. It was frustrating and time-consuming. But now, the situation has taken a 180-degree turn. The support team is readily available to help, and the process of downloading classes is seamless. The online chat feature, which was previously unavailable at times, is now consistently responsive. I am grateful for the remarkable improvement in customer service at acefitness.org!
S Sheri Ashworth
79 days ago

An Unwavering Support System: A Testimonial for Acefitness.org

Reflecting on my certification journey with Acefitness.org over the past five years, I have witnessed the evolution of their customer service. Initially impeccable, it has now transcended into an unparalleled support system that continuously surpasses my expectations. Empowered by their dedication, I have sought assistance with updating my CE credits, only to be met with swift and efficient solutions. Despite encountering difficulties in accessing certain classes for download, their team seamlessly resolved the issue, showcasing a level of professionalism that epitomizes excellence. Throughout my interactions, I have marveled at their commitment to excellence, evident in their readily available online chats that provide real-time assistance. Their proactive approach ensures that no query goes unanswered, setting a benchmark for customer service in the fitness industry. In conclusion, Acefitness.org has redefined customer service, transforming challenges into opportunities to showcase their unwavering support. My journey with them has been nothing short of exceptional, leaving me inspired and motivated to continue my professional growth with their guidance and assistance.
S Sheri Ashworth
79 days ago

Resilient Support and Professionalism: A Testimonial for acefitness.org

Reflecting on my certification journey with acefitness.org over the past five years, I must acknowledge the positive transformation in their customer service. Initially, I experienced exceptional support that fueled my passion for fitness education. However, amidst recent challenges in reaching out for assistance, I encountered a roadblock in maintaining my certification due to unforeseen technical issues. Despite moments of frustration when attempting to access essential courses and encountering unresponsive online chat services, I found solace in the unwavering determination of the team to resolve my concerns. Their consistent efforts to overcome obstacles and ensure client satisfaction have not gone unnoticed. Navigating the evolving landscape of fitness education can indeed be daunting, but the resilience and professionalism of acefitness.org have been a guiding light in my continuous growth within the industry. As I strive to uphold the standards of my certification, I am grateful for the enduring commitment of acefitness.org in supporting my professional journey. In a realm where customer service can make or break an experience, I commend acefitness.org for their unwavering dedication to excellence. Despite encountering challenges along the way, the unwavering support from their team has reinforced my trust in their services, leaving me confident in my ability to excel in the dynamic field of fitness education.
H HollyLake
132 days ago

ACE Fitness: A Game-Changer for my Career

I cannot thank acefitness.org enough for the incredible journey they have taken me on. From the moment I purchased the hardcopy of the book, workbook, and access to ACE Answers, I knew I was in for something special. The study group provided invaluable support and motivation, making the daunting task of obtaining my PT certification feel achievable. The practice tests were a game-changer, providing me with the confidence and knowledge to excel in my certification. The added bonus of receiving free CE classes through my ACE membership was a pleasant surprise. It not only expanded my skillset but also deepened my understanding of the industry. Navigating the world of CE credits can be overwhelming, but ACE made the process seamless. I even discovered that I could earn ACE credits through NASM, further underscoring the flexibility and support ACE provides to its members. The exceptional customer service truly sets ACE apart. When I did encounter a query, a quick phone call ensured that my concerns were addressed promptly and professionally. ACE Fitness has not only equipped me with the knowledge and certification I needed but has also been a reliable partner in my ongoing professional development. I am proud to be associated with such a reputable organization and look forward to many more years of growth with ACE by my side.
H HollyLake
132 days ago

Transforming My Career with Ace Fitness Certification

I cannot thank acefitness.org enough for the remarkable experience I had while obtaining my PT certification. The resources provided, including the hardcopy book, workbook, and access to ACE Answers, were invaluable in my learning journey. The collaborative study group and insightful practice tests truly enhanced my understanding and confidence. Additionally, the opportunity to access continuing education (CE) classes for free through my ACE membership has been a game-changer. I've expanded my knowledge of the industry and have seamlessly integrated my CE classes from NASM, even receiving ACE credit through a "special code" from NASM. The process of counting CE was effortless, and whenever I had a query, the prompt and effective phone support made all the difference. Thank you, acefitness.org, for empowering me to excel in my career as a certified personal trainer.
H HollyLake
132 days ago

Transformative Fitness Journey Unlocked

Embarking on my fitness certification through acefitness.org has truly been a game-changer. From investing in the comprehensive study materials like the book, workbook, and ACE Answers to actively engaging in the enriching study group sessions, my path to becoming a certified Personal Trainer was filled with invaluable resources and support. One of the standout features for me was the access to practice tests, which not only sharpened my knowledge but also boosted my confidence for the certification exam. Moreover, the bonus of receiving complimentary CE classes through the ACE membership provided me with continuous learning opportunities and insights into the dynamic fitness industry. While I explore additional CE classes through NASM, I appreciate the seamless process of transferring credits from one platform to another by simply obtaining the "special code." This interoperability between certifications has made expanding my knowledge base hassle-free. Furthermore, the exceptional customer service experience struck a chord with me. Whenever I encountered queries regarding CE credits, I found prompt resolution by reaching out via phone, demonstrating ACE's commitment to aiding their members every step of the way. In conclusion, my certification journey with acefitness.org has not only equipped me with the requisite skills and knowledge but has also instilled in me a profound understanding of the fitness realm. Thank you, ACE, for being the catalyst in my transformative fitness journey.
R Robert Wright
915 days ago

Exceptional Certification Experience, Yet Continuous Education Needs Improvement

My experience with this company left me with a wealth of valuable information and a well-earned certification. The depth of knowledge provided was truly impressive and greatly appreciated. However, once I sought to pursue continuing education, I encountered significant challenges. The certification program itself was thorough and comprehensive, exceeding my expectations. The materials provided were not only informative but also engaging, making the learning process enjoyable. The instructors demonstrated a deep understanding of the subject matter and were able to effectively communicate complex concepts. Upon completion of the certification, I eagerly sought to pursue continuing education to further advance my skills and knowledge. Unfortunately, this is where I encountered some issues. Despite my initial positive experience, obtaining clear and accurate information regarding the process for continuing education proved to be a significant challenge. The lack of clarity regarding the procedures and requirements for continuing education was frustrating and led to unnecessary delays. As a result, the seamless transition from certification to further education was hindered by the difficulties I faced in obtaining the necessary guidance and support. This was particularly disappointing given the high quality of the initial certification program. In conclusion, while my certification experience with this company was exceptional and highly enriching, the transition to continuing education was marred by inefficiencies in the provision of information. I hope that the company addresses these issues to ensure that future students are able to seamlessly continue their educational journey without unnecessary obstacles.
R Robert Wright
915 days ago

Transformed by ACE Fitness: A Learning Journey of Growth and Challenges

Embarking on my fitness certification journey with acefitness.org was a transformative experience. The wealth of information provided by ACE Fitness was truly enriching, allowing me to deepen my understanding of fitness and wellness. The certification process was not just about obtaining a credential but also about personal growth and development. However, as I ventured into the realm of continuing education, I encountered some challenges. The process was a bit daunting, and I found myself struggling to navigate through the requirements. The information provided was not as clear as I had hoped, leading to some confusion and frustration on my part. Despite these hurdles, I am grateful for the knowledge and skills I gained through ACE Fitness. The challenges I faced only made me more resilient and determined to succeed in my fitness journey. I look forward to overcoming any future obstacles with the same perseverance and dedication that ACE Fitness has instilled in me. Thank you, ACE Fitness, for being a guiding light on my path to personal and professional growth in the fitness industry.

Introduction

Acefitness.org is a leading fitness education and certification platform that offers comprehensive resources for fitness professionals and enthusiasts. The website is managed by the American Council on Exercise (ACE), a non-profit organization dedicated to promoting physical activity and healthy lifestyles.

Pros and Cons

Pros: - ACE is a well-respected organization in the fitness industry - The website offers a wide range of resources and certifications for fitness professionals - The blog section provides useful insights and advice for fitness enthusiasts - The online store includes high-quality fitness equipment and educational materials Cons: - The pricing for certifications and courses can be on the higher side - The website layout and navigation can be overwhelming for some users

User Experience

The website offers a user-friendly interface that is easy to navigate. The homepage features a variety of resources and services, including certifications, courses, research, and online store. Users can quickly access information on different fitness topics through the blog section or search bar.

Pricing and Value for Money

ACE offers a range of certifications and courses for fitness professionals, which can be expensive. However, the quality of education and resources provided justifies the pricing. The online store includes high-quality fitness equipment and educational materials that offer value for money.

Alternatives

Some alternatives to ACE include NASM (National Academy of Sports Medicine), ISSA (International Sports Sciences Association), and ACSM (American College of Sports Medicine).

Customer Service

ACE offers excellent customer service through its support team, which is accessible through the website or via phone. The team is responsive and addresses user queries promptly.

Product Quality and Selection

The online store offers high-quality fitness equipment and educational materials that cater to fitness professionals and enthusiasts. The certifications and courses provided by ACE ensure that fitness professionals receive quality education and resources.

Website Usability

The website is easy to navigate, and users can quickly access the information they need. The search bar and blog section provide additional resources for users to explore.

Returns and Exchanges

ACE offers a 14-day return policy for products purchased from the online store. Users can initiate the return process through the website or contact customer support.

Promotions and Discounts

The online store occasionally offers promotions and discounts for users. Users can access these promotions and discounts through the website or newsletter subscription.

Reputation

ACE has a solid reputation in the fitness industry as a provider of quality education and resources for fitness professionals. The organization has been in existence for over 35 years and has trained over 90,000 fitness professionals.

Payment Options

ACE offers multiple payment options, including credit/debit cards and PayPal.

Loyalty Programs

ACE does not offer a loyalty program currently.

Customer Reviews

The website features customer reviews, which provide insights into the quality of services and products offered by ACE. The majority of the reviews are positive, highlighting the quality of education and resources provided.

Community Involvement

ACE is involved in various community programs and initiatives aimed at promoting physical activities and healthy lifestyles. The organization partners with various non-profits and government agencies to offer education and resources to underserved communities.

Shipping and Costs

The online store offers various shipping options, with shipping costs based on the product's weight and delivery location. Shipping costs are competitive, making it an affordable option for users. Overall, Acefitness.org is an excellent platform for fitness professionals and enthusiasts looking for quality education and resources. The website offers a range of certifications, courses, and high-quality fitness equipment and educational materials, making it a one-stop-shop for fitness resources.