User Review Scores: Pie Chart Analysis
5% users rated Poor
0% users rated Average
5% users rated Very Good
25% users rated Excellent
I gave 1 Star only because negative
I gave 1 Star only because negative stars are not available The Ace Hardware Store here in Vero Beach Florida 32962 is over priced Items available at Loews and Home Depot are 2X the price I tried to support my local business but not when the prices are over priced.
Utterly Disappointed with Coffee Machine and Ace Hardwares Service
Eleven weeks ago I purchased a highend coffee machine from Ace Hardware expecting top quality and reliability. Unfortunately the machine broke down after just three weeks of use. Despite having purchased an extended warranty I was dismayed to learn that this repair was not covered. It has now been two months since I handed over my coffee machine to Ace Hardwares repair department and I have yet to hear anything about when I can expect its return. This lack of efficiency and communication from Ace Hardware is deeply disappointing. This experience has left me frustrated and feeling cheated especially considering the machines high price and the additional cost for the warranty. I strongly advise other customers to consider other options before choosing to shop at Ace Hardware.
Now ACE has been breached cyber attack. No wonder their app does not work. What a waste of time ACE will be losing customers They have now taken away all awards their loyal customers deserve
They are lying to people telling them if they download the app and connect their account they will give you 5 instantly. Complete B. S. I got nothing. Refuses to function or let you login unless they have your exact location even after entering your zip code. They are pathetically desperate to sell peoples information.
Westlake Ace Prairie Village
Westlake Ace Prairie Village Kansas store in Corinth was extremely disappointing as well as the Ace Corporates lack of response to complaint. I tried to use this store in an emergency situation and never again Vick an employee lied to me about stock product knowledge fees I paid for assembly and delivery and after 5 days of waiting I told him I wanted to cancel order and would purchase elsewhere and he said I dont like you and you can complete the return yourself I contacted the corporate office and requested a call back after explaining the problem and they never bothered to respond. Horrible experience with Ace Hardware and will use Lowes or Home Depot next time
I was quoted for repair of 3 screens and when I went to pick them up the cost was almost 4 times the amount I was quoted. That to me is not honoring your word. I will never shop at Ace hardware again. This is my 2nd complaint because nothing was done the first time. That tells me what kind of company you are.
A great place to shop
The hardware store is a breeze to deal with. They have a very knowledgeable staff and can answer most questions. They also know where all their inventory is and can direct you right to the exact spot. This saves time and gets you back to your project. Wonderful expierence
Ace Hardware Bait amp Switch UNETHICAL behavior
I was upchargedwithout warning which is unethical. I contacted customer care and received an unempathetic response stating that shipping charges cannot be refunded. All the way until seconds before my order was placed the shipping charge was 14 and then right as it was placed suddenlyit jumped to 31 and then confirmed the order. That is completely unacceptable.
Ace sells junk
Bought a Stihl blower in November 2022 at the South Pasadena FL Ace with an extended warranty. Took blower in for service. 3 months later they still have not fixed my blower. I have a pocket full of apologies but no blower and no resolution. I have not received a single phone call. I will no longer shop at Ace. I will purchase zero Stihl products in the future.
Be aware that this company is taking
Be aware that this company is taking advantage of its customers. I had my propane tank filled it took 2.8 gallons of propane. They charged me 25 which is 8.93 per gallon. Im sure this is illegal. I want be doing business with them anymore.
Ace Grants Pass OR
Ace Grants Pass ORThank you Gary Mike and staff for Super chainsaw customer service. They went above n beyond the call to order my part and assist me on multiple occasions and even helped top off my log splitter hydraulic oil.
Consider me one happy customer.
Consider me one happy customer. I am so happy with my local Ace in BristolVa. the guys there especially Matt and Nathan are always willing to help me. Really I havent met anyone working there that hasnt been willing. Its like stepping back in time when people appreciated their customers and you dont feel like an inconvenience to them. Thank you all for all you do. Thank you Ace for allowing your employees to be their best for your customers.
Ace Hardware is really a 2.5 star
Ace Hardware is really a 2.5 star business but they are so many leaps and bounds above Home Depot that we just left 4 stars. Just the fact that we were in and out in 30 minutes and they didnt give us a lecture on not being able to use ApplePay made our day. The bar has been set so low in 2023 that just accepting every form of payment will get a hardware store and decent review.
I bought a toilet from Ace Hardware i wish the sales consultant understood English better. The product Kris Kloset duduk mono block putih does not flush toilet tissue i asked the lady she assured me it does i then got it installed and you guessed it didnt flush toilet paper. I always shop ace hardware and i even told the lady that this has been my worst experience with this company
Last April I bought a BHyve sprinkler controller made by Orbit from the Ace Hardware store in Littleton CO for 100. 2 months later it stopped working. I spent 4 days trying to contact Orbit to get a replacement. No one answered the phone. They do not have an email address. The live technical support is no longer available. Chat requests went unanswered. I finally gave up and took the controller back to the Ace Hardware store and requested a replacement or refund. They refused since the time limit 30 days had expired. After 5 minutes of trying to explain my problem to the store manager I gave up and went to Home Depot to buy another one something I should have done in the first place. Obviously I will never go back to another Ace Hardware store.
Fell at an Ace Hardware in leesburg fl
Fell at an Ace Hardware in leesburg fl in Feb of 2023 and they have said they were paying bills but here it is 62023 and not one bill has been paid. Their insurance adjuster keeps stalling and is very hard to work with will not provide me a copy of fall video unless I sue. Causing undue hardship on my elderly husband and myself. My providers want their money. The insurance adjuster admits she had only called my hospital provider 2 times since February and the wait times were too long. I have pictures of uneven sidewalkparking lot. Hole. I flew into a pallet with dirt bags which was too close to parking lot. This is an awful way to treat the elderly
Love Ahwatukee ACE
Im speaking for the ACE hardware in Ahwatukee Foothill in AZ. The customer service every single time is above and beyond Everyone is always willing to walk you right to where you need to find an item and you never have to search for someone when you need help. I am always asked if i need help finding something within the first few minutes of walking in. Both the really young and older employees have been spot on for the past year I have been going there.
Purchased Ego 24 hedge trimmer earlier
Purchased Ego 24 hedge trimmer earlier this week and it arrived at local Ace store today however paid for it 3 days ago. Asked salesman about warranty and he relied contact Ego with any issues not us. I asked if I get it home and it doesnt work can I bring it back his answer I already told you that. Useless answer from a terrible representative from Ace
Broken Craftsman 3300 PSI Pressure
Broken Craftsman 3300 PSI Pressure Washer. We bought it July 2nd and went to use it July 3rd but it is not working. Ace employees and manager in Big Lake AK said it now a warranty issue. Craftsman claims its a Honda motor and now their issue. I purchased another at Home Depot whom has customer service to replace damaged merchandise. 450 wasted as Ace Hardware offers no support. I am making sure to tell all of our contractors we will no longer buy from Ace Hardware. Buyer beware of any major purchases in these chains.
This is about Kelly at store 16920
An Outstanding Experience at Ace Hardware A Shining Example of Exceptional ServiceI recently had the pleasure of engaging with Kelly at the Broadway location of Ace Hardware store 16920 in Tucson AZ and I cannot emphasize enough how exceptional my experience was. Kellys knowledge and eagerness to assist me in picking out the perfect sealant for a wood project truly made my visit unforgettable. From the moment I sought her assistance it was evident that Kelly was genuinely enthusiastic about helping me. What struck me the most was her attentive nature she not only listened actively but also took a keen interest in my project. Her genuine excitement and willingness to aid me in making the right choice were truly commendable. Its not every day that you come across a retail professional who is not only knowledgeable but also genuinely passionate about what they do. What truly stood out for me was Kellys genuine care and interest in my project. She not only ensured that I left the store with the perfect sealant but also went the extra mile by requesting to see pictures of my completed project. Her personal investment in my endeavor was both heartwarming and inspiring. Additionally the outstanding service I received from Kelly is a testament to the overall shopping experience at Ace Hardware. It is clear that the store takes pride in its dedicated and knowledgeable staff who are always eager to assist customers. The genuine willingness to help exhibited by employees like Kelly makes Ace Hardware a preferred shopping destination for me. In closing I would like to express my heartfelt gratitude to Kelly for her exceptional assistance. I made it a point to call and thank her the very next day and while I hope this review reaches her personally I also wanted to take the time to highlight the stellar example of service that she embodies. In conclusion my experience at Ace Hardware particularly with the assistance of Kelly has left an indelible impression on me. I am not only thoroughly satisfied with my purchase but also immensely grateful for the outstanding customer service I received. Kellys passion for her work and genuine care for customers like myself are a true testament to the exceptional standards upheld by Ace Hardware. I look forward to returning to the Broadway store knowing that I will always find the help and expertise I need for any future projects. Thank you Kelly and thank you Ace Hardware for an unforgettable shopping encounter.