Acehardware User Reviews

Review Description: If you order something off their website, you have to return to the local store. My local store refused the return, said they dont carry it. The online "support" said there is nothing they can do. Who heard of a website that has no return options?

Review Description: The good attitude of workers at both my local stores.And that they are easy to find when you need help.

Review Description: The store at 1205 Uvalde rd. Has gone downhill to the point of total lack of customer service. The store is in terrible shape. No one cares about being there. And the attitude of the young people is toxic. I can't in anyway return to this store ever again. Once it was the most well managed well kept place to find anything you needed a hardware store for. Each employee used to go out of their way to make sure you found exactly what you needed. They might as well shut this store down.

Review Description: I purchased a wood filler pencil yesterday but got the wrong color. I went back the next day to exchange the color to find out that they would not do an exchange without a receipt. For a 7 dollar pencil are you telling me you can't exchange the color? I use to shop here often but with extremely poor service and not being able to help me with again, a pencil exchange, I believe this only proves that the customer is not worth anything to these people. This happened at store 39 Russellville road Bowling Green, Kentucky

Review Description: Store#16798 5040 West State Rd 46 Sanford, Fl 32871. The sales clerk at this location is super rude and condescending with a terrible attitude. The manager on duty was not much better as they both were lacking Customer Service skills. Do not recommend ordering anything online from this location.

Review Description: Shopping at ACE online they provide a delivery date at check out but as soon as payment was submitted they sent an email that the item is out of stock at the location.

Review Description: Tried to purchase chair floor protectors 7/8" which I pulled off of the full rack. When I tried to check out the employee could not find the item listed in the computer. The manager was called when he checked I was told the item was not for this store and it belongs to an unaffiliated store in Orange Tx. He he could not sell me the two packages. I stated they had been stocked and the rack was full of these items. He stated he wouldn't sell them to me.

Review Description: BOYCOT They are not military friendly. No military discount here. They wont stop the spam. I unsubscribe and then 30 days later the spam starts again! They won’t take no for an answer. Their inventory is over priced and of cheap quality. Avoid save your heard earned money!

Review Description: Repeatedly I get trouble from the manager on returns...this time I return a cleaner rental and she tried stealing my deposit. clean machine but you must have receipt...except no mention at rental time. The manager at ace at wasatch in co springs is a crooked thief...

Review Description: Just purchased six 6x5/8 wood screws out of common stock. Two of the six broke at the neck while being hand screwed in predrilled holes. I used to count on ACE for quality. I guess for 11cents/ea what do we expect? These screws, manufactured in who knows where, have completely unacceptable quality. 1 out of 6 maybe .... 2 out of 6 that's BAD quality.