Acehotel Reviews

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S Sheilina
47 days ago

Cherishing Memories with Miss Kiki at New Orleans Reception – A 4-Star Stay to Remember!

Oh, what a delightful stay! I can't help but reminisce about my time at the in New Orleans, all thanks to the fabulous Miss Kiki. Her warm welcome set the tone for a fantastic experience. The efficiency and genuine care she exuded truly made me feel special. Not only was Miss Kiki a gem, but the entire staff, including Miss Rene and the concierge team, made me feel right at home. The spacious rooms provided a comfortable retreat, although a bit worn out and lacking the pristine cleanliness I had hoped for. The unconventional curtain instead of a door for the bathroom was a quirky touch, albeit not the most practical. Despite these minor hiccups, the rooftop pool and the attentive staff elevated my stay to a whole new level. The relaxing ambiance and excellent service truly made me feel pampered. Thank you, Miss Kiki, for adding that extra touch of hospitality that made my trip unforgettable. I will cherish the memories made at New Orleans Reception, and I cannot wait to return for another memorable stay.
P Pat D
745 days ago

ACE Hôtel Angers: A Gem with a Few Hitches

Emerging from my stay at ACE Hôtel Angers is a mixed bag of experiences. The warm reception, comfortable room, and delightful breakfast spoke volumes of the hotel's quality. However, the sour note struck when I discovered a staggering 30% surge in the actual price, courtesy of an event coinciding with my visit. This unexpected spike is a concern that should be addressed to ensure transparency and prevent customer dissatisfaction. For business travelers, an essential aspect to consider is the Wi-Fi connectivity. Regrettably, the Wi-Fi provider's unauthorized data collection practices and the inability to connect to a personal VPN for added security proved to be major drawbacks. This issue raises serious privacy concerns and demands immediate rectification to align with modern data protection standards and provide a seamless digital experience for guests. While ACE Hôtel Angers excels in many aspects, these setbacks marred an otherwise pleasant stay. The potential for a truly exceptional experience is evident, and I sincerely hope to see these issues resolved to uphold the hotel's reputation as a hospitable and considerate establishment.
P Pat D
745 days ago

Heartfelt Experience at ACE Hôtel Angers: A Pleasant Stay with a Few Hurdles

My recent visit to ACE Hôtel in Angers left me with mixed feelings. The overall experience was delightful – from the warm welcome to the comfortable room and delicious breakfast. However, my joy was tainted when I discovered a 30% increase in the room rate due to a conference happening during my stay. While this was disappointing, what truly soured my experience was the unsettling revelation about the WiFi. For business travelers like myself, the reliance on a WiFi provider that collects data without explicit permission was concerning. Not being able to connect to my private VPN, which ensures the encryption of my data, felt like a breach of privacy and security. This lack of transparency and control over my online activity was unacceptable, prompting me to abstain from using the compromised network altogether. Despite these setbacks, I must commend ACE Hôtel Angers for their otherwise impeccable service and amenities. It is my hope that they address these privacy and pricing issues promptly to ensure a seamless and secure experience for all guests.


Ace Hotel is a renowned hospitality brand that offers unique and stylish accommodations across various locations worldwide. With a focus on providing contemporary and artistic experiences, Ace Hotel aims to create a memorable stay for its guests. In this review, we will delve into various aspects of their website, such as user experience, pricing, customer service, product quality, promotions, reputation, and more.

Pros and Cons

  • Stylish and unique accommodations
  • Great location options worldwide
  • Website design is visually appealing and user-friendly
  • Excellent customer service
  • Positive reputation among travelers
  • Loyalty program for frequent guests
  • Accommodation costs may be higher compared to budget hotels
  • Limited availability in some locations
  • Website could provide more detailed information about room amenities

User Experience

Ace Hotel's website offers a seamless and visually appealing user experience. The site features a modern and minimalist design, highlighting the brand's artistic sensibilities. Navigating through the website is intuitive, with clear menu options and search functionality. The booking process is straightforward, allowing users to easily select their preferred location, dates, and room type. The site also provides high-quality images and descriptions of the accommodations, giving users a clear understanding of what to expect.

Pricing and Value for Money

Ace Hotel positions itself as a premium hospitality brand, and as such, its accommodations may be pricier compared to budget hotels. However, the unique experiences offered and the attention to detail in design and amenities contribute to the value for money. The prices vary depending on the location and room type, ranging from moderately affordable to more expensive options. Overall, guests can expect to receive a high level of quality and comfort for the price paid.


While Ace Hotel is known for its distinct style and ambiance, there are alternative hotels that cater to similar audiences. Some noteworthy alternatives include Standard Hotels, Hoxton Hotels, and Design Hotels. These brands also prioritize unique design and offer stylish accommodations in various locations.

Customer Service

Ace Hotel is highly regarded for its exceptional customer service. The staff is known to be friendly, attentive, and responsive to guests' needs. Whether it's assisting with bookings, providing local recommendations, or addressing any concerns during the stay, Ace Hotel's customer service goes above and beyond to ensure a positive experience for guests.

Product Quality and Selection

Ace Hotel takes pride in offering high-quality accommodations that are carefully curated to reflect a unique and artistic atmosphere. The rooms are tastefully designed, featuring contemporary furnishings and thoughtful details. However, the selection of room types may be limited in some locations, which could be a drawback for guests seeking specific amenities or configurations.

Website Usability

Ace Hotel's website is designed with user-friendliness in mind. The intuitive interface allows users to easily navigate through different sections, such as room selection, amenities, and booking details. The website provides a seamless browsing experience across desktop and mobile devices, ensuring accessibility for users on-the-go. The site's responsiveness and fast loading speeds further enhance the overall usability.

Returns and Exchanges

Ace Hotel's policies regarding returns and exchanges may vary depending on the specific location and reservation terms. It is advisable to review the terms and conditions before making a booking. Generally, cancellations and modifications to reservations can be made within a specified timeframe, but certain restrictions or fees may apply.

Promotions and Discounts

Ace Hotel periodically offers promotions and discounts to provide added value to guests. These promotions may include discounted rates, complimentary upgrades, or special packages. The website features a dedicated section where users can easily access and explore the current promotions available. It is recommended to check the website regularly or subscribe to their newsletter to stay informed about any upcoming deals.


Ace Hotel has built a solid reputation as a top-tier hospitality brand through its commitment to unique experiences and exceptional service. The brand's properties have garnered positive reviews from travelers around the world, applauding the stylish design, comfortable accommodations, and memorable stays. Ace Hotel's commitment to creating a distinct atmosphere and fostering a welcoming environment has contributed to its strong reputation in the industry.

Payment Options

Ace Hotel offers various payment options for guests' convenience. These options typically include major credit cards such as Visa, Mastercard, American Express, and Discover. The website ensures a secure payment process to protect users' personal and financial information.

Loyalty Programs

Ace Hotel offers a loyalty program, providing benefits and rewards to frequent guests. By joining the program, members can enjoy exclusive perks, such as access to member-only rates, priority check-in, complimentary upgrades, and more. The loyalty program encourages guests to return and further enhances their experience with the brand.

Customer Reviews

Customer reviews play a vital role in assessing the quality and reputation of any hospitality brand. Ace Hotel has received predominantly positive reviews from customers, with many praising the unique design, comfortable accommodations, and attentive service. However, as with any hotel, it is important to note that individual experiences may vary, and it is advisable to read multiple reviews to gain a comprehensive understanding.

Community Involvement

Ace Hotel actively engages with the local communities in which it operates. The brand collaborates with local artists, musicians, and businesses to promote and support the creative scenes of each city. This community involvement helps foster a sense of authenticity and connection between guests and the local culture.

Shipping and Costs

As a hospitality brand, Ace Hotel does not involve shipping physical products to customers. However, guests can expect to incur costs related to their stay, such as room rates, taxes, and any additional services utilized during their visit. These costs are transparently displayed during the booking process, ensuring guests are aware of the full pricing upfront. In conclusion, Ace Hotel offers a unique and artistic approach to hospitality, providing stylish accommodations and exceptional customer service. While prices may be higher compared to budget hotels, the brand's commitment to quality and memorable experiences justifies the value for money. With a user-friendly website, positive reputation, and strong community involvement, Ace Hotel stands as an authoritative and trusted choice for travelers seeking a distinctive stay.