Acer Reviews

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83 Reviews

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In the Computer Store category

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84% users rated Terrible
0% users rated Poor
1% users rated Average
6% users rated Very Good
8% users rated Excellent
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M Mike
2 days ago

Empathy

My review for acer.com I had an issue with my laptop charger still under warranty but Argos insisted I send the laptop in to be wiped clean of all the data even though I used one of their instore chargers to show them that it worked fine. Argos wouldn't budge but when I contacted Acer and explained the situation to them they helpfully sent me a replacement within 7 days. They were excellent and I have to thank them and give them the credit they deserve.
M Mary Jayne
4 days ago

Such a bad laptop

My review for acer.com Such a bad laptop! Battery dies so quick. It's loud. The audio constantly breaks. This is the most expensive laptop iv brought and also the absolute worst! Avoid!!!
S Steven Beadle
8 days ago

First 3 reviews dont buy these products…

My review for acer.com First 3 reviews dont buy these products well here is number 4 because i bought a $330 monitor that lasted 1 month, black screen, wont even show no signal, i sent it back, it lasted 1 more week and does it again, they want me to send it back again and my 3 year warranty doesnt cover replacement or refund, but i ordered a new monitor and did not get one. They are thieves. I will never buy from acer again who claims to be known for their durability and reliability. I paid for an exspensive monitor for it to work when i push the button.
D Diego
13 days ago

nice computer

My review for acer.com nice computer, still working good.
L Lani
15 days ago

An Honest Review of the Acer Swift Laptop: A Disappointing Experience

I recently purchased the Acer Swift laptop, hoping for a reliable and efficient device. However, the reality has been a stark contrast to my expectations. My particular model, the pink variant, has been nothing short of a disappointment. The battery life, which is advertised to last up to 13 hours, has consistently fallen short, shutting down at 29% with a "critical low battery" warning and lasting a mere 2-3 hours at best. This inconsistency has disrupted my workflow and left me frustrated. Moreover, the laptop has exhibited significant performance issues, frequently lagging and unexpectedly shutting down, resulting in the loss of important work. Its connectivity problems have added to the list of grievances, with prolonged delays in connecting to WiFi and Bluetooth devices. Surprisingly, despite minimal downloads including some music and just one game, the laptop's functionality has been subpar. Regrettably, the substantial investment of 600€ in this device has not yielded the expected value, and I find myself deeply dissatisfied with the overall experience. As a consumer, I feel compelled to caution others against making a similar purchase to avoid the associated frustrations and inconveniences.
L Lani
15 days ago

TERRIBLE

My review for acer.com I have the Acer swift laptop (can't remember if it's 1 or 3 but it's the pink one) and oh my god, DO NOT BUY THIS. I have had about enough with this pos. Batter life is complete bull, says it lasts like 13hs mine just shut off at 29% saying "critical low battery" and only lasts 2-3 hours MAX. Constantly lagging, shuts off randomly all the time making me lose work, takes forever to connect to WiFi/Bluetooth anything. Not even much downloaded on it, a lot of music and 1 game. Can't believe I spent 600€ on this thing.
L L C
17 days ago

Going the Extra Mile: Acer’s Customer Service Experience

When my Acer laptop's screen suddenly went black, I was left feeling frustrated and lost. After reaching out to Acer's customer service, I was relieved to have my concerns addressed promptly. Despite the initial setback of confusion regarding the cause of the issue, the customer service team went above and beyond to assist me. Although there was some misunderstanding about the nature of the problem, the Acer team displayed genuine empathy and commitment to resolving the issue. They diligently investigated the matter and kept me informed every step of the way. I truly appreciated their willingness to listen and understand my situation. They quickly reassured me and provided a clear timeline for the repair process. Their transparency and dedication helped alleviate my worries. I was particularly impressed by their proactive communication, which made me feel like a valued customer. In the end, Acer not only fixed my laptop screen flawlessly but also ensured that I was satisfied with the outcome. Their exemplary service transformed a challenging situation into a positive experience. I am grateful for their professionalism and unwavering support. Thank you, Acer, for proving that exceptional customer service does make a difference. I am now a loyal advocate of your brand and will continue to rely on your products with confidence.
L L C
17 days ago

Laptop screen stopped working Acer are…

My review for acer.com Laptop screen stopped working Acer are saying the screen is cracked, which was not the case when it left me, it was just black screened. Customer service are incompetent and can't tell me when the work will be completed. They have now sent me a £125 bill for a cracked screen.thus is still ongoing!!!
R Rach Harris
22 days ago

This is the worst laptop i have ever…

My review for acer.com This is the worst laptop i have ever owned Acer Aspire 3 with the worst windows 11 also.. If eldery stay away from this laptop and windows 11.
R Rach Harris
22 days ago

This is the worst laptop i have ever…

My review for acer.com This is the worst laptop i have ever owned Acer Aspire 3 with the worst windows 11 also.. If eldery stay away from this laptop and windows 11.
P Paolo Z.
23 days ago

Disappointing Durability, Displeasing Performance

I recently purchased an Acer keyboard from acer.com with high hopes for its performance and longevity. However, to my dismay, within just one year of usage, the keys started to lose their markings. The "L" key has completely faded, while other keys such as A, S, C, M, and N are showing signs of wear and tear. Seeking a resolution, I reached out to the store where I made the purchase, only to be met with disappointment. I was informed that this deterioration was considered normal for a keyboard used for a few hours a day over the course of a year. This response left me feeling frustrated and disillusioned with the product and customer service. As a consumer, I value quality and durability in the products I invest in. Regrettably, the experience with the Acer keyboard has fallen short of my expectations. I had hoped for a reliable and long-lasting keyboard, but the reality has been quite the opposite. Moving forward, I am compelled to caution others about my experience with this product. The promise of quality and the reality of performance have not aligned, leaving me dissatisfied with my purchase. I sincerely hope that future customers will have a more positive experience and receive improved products and support from acer.com. Despite this setback, I remain hopeful that Acer will take strides to enhance the quality and durability of their products, thereby ensuring the satisfaction of their valued customers.
P Paolo Z.
23 days ago

Extremely Disappointing Quality and Service

I am deeply disappointed with the quality of the Acer keyboard I purchased from acer.com. Within just one year of regular, moderate use, the letters on the keys started to fade. The "L" key has completely lost its mark, and the letters A, S, C, M, and N are on their way to follow suit. When I reached out to the shop for a replacement, I was shocked to be told that this level of deterioration is considered normal from regular usage. This response left me feeling frustrated and undervalued as a customer. It's disheartening to invest in a product only to be met with such dismissive treatment when seeking a resolution. My experience has left me with a sour impression of Acer's product quality and customer service. I had hoped for a reliable and long-lasting keyboard, but what I received was quite the opposite. I would caution others to carefully consider their options before making a purchase from acer.com. This experience has certainly made me rethink where I place my trust as a consumer.
P Paolo Z.
23 days ago

The worst quality

My review for acer.com I bought an Acer keyboard. After one year the "L" key has no longer its mark and A, S, C, M and N are on their way to have the letter print fade. I asked the shop keeper to replace the bad keyboard, but I was told that it's normal usage deterioration (a couple hours a day, not all keyboard continuous usage, for one year). Stupid people and low quality products.
P Paolo Z.
23 days ago

The worst quality

My review for acer.com I bought an Acer keyboard. After one year the "L" key has no longer its mark and A, S, C, M and N are on their way to have the letter print fade. I asked the shop keeper to replace the bad keyboard, but I was told that it's normal usage deterioration (a couple hours a day, not all keyboard continuous usage, for one year). Stupid people and low quality products.
S Saif BinAdhed
25 days ago

Empowering Customer Autonomy with Open Information Access

Discovering Acer.com has been an enlightening experience that has allowed me to explore the brand's extensive range of laptops. As a proud resident of the UAE, I was thrilled to purchase an Acer laptop with an international warranty, providing me with peace of mind. However, my enthusiasm was dampened when I encountered limitations in the upgradeability options and access to crucial information for my US market-intended laptop. In my quest to expand the internal storage of my laptop through an additional M.2 slot, I encountered hurdles in accessing comprehensive and accurate information. Despite diligently scouring online resources such as user manuals and official documentation, I found the available information to be inadequate. Desperate for clarity, I sought assistance from Acer support via their website, and unfortunately, the initial response fell short of expectations. After enduring a prolonged delay in receiving a response, the information provided contained inaccuracies regarding the upgradeability of RAM and the presence of additional M.2 slots. Moreover, the suggestion to seek support from the US market despite possessing international warranty coverage was disheartening. However, my persistence paid off, and I managed to elicit a second response after clarifying my inquiry. The subsequent response confirmed the absence of an additional M.2 slot, but the denial of access to the maintenance manual further compounded my frustration. The lack of transparency regarding internal components left me feeling disempowered, as it hindered my ability to customize and upgrade my laptop according to my needs. Had I been aware of the limitations at the time of purchase, I might have reconsidered my decision. While the international warranty provided a semblance of reassurance, the overall experience of information accessibility and support responsiveness for US market Acer laptops in the UAE left much to be desired. The restrictions on accessing the maintenance manual raised concerns about user autonomy and the right-to-repair movement. These limitations significantly impeded my ability to personalize and extend the lifespan of my device, leaving me apprehensive about considering Acer products in the future. I urge potential buyers to carefully evaluate the accessibility of information and support responsiveness before making a similar purchase decision. Transparent and open access to information is pivotal in enabling customers to make informed choices and tailor their devices to suit their individual needs. Embracing customer autonomy and open information access would undoubtedly elevate the overall ownership experience and instill confidence in Acer products.

Introduction

Acer.com is a popular website that offers a variety of technology-based products such as laptops, desktops, monitors, and accessories. Established in 1976, Acer has become a well-known brand in the tech industry and strives to offer its customers high-quality products, excellent customer service, and competitive pricing.

Pros and Cons

Pros: Acer.com offers a variety of tech products, customer service is easily available, and the website is user-friendly. They also provide a range of affordable laptops with good specifications. Cons: There have been issues reported with customer support, some products may not have a long lifespan, and competitors may offer better deals.

User Experience

Navigating Acer.com is relatively easy, and the website has a clean and modern design. The website is also mobile-friendly, making it easy to browse on a tablet or smartphone. The process of buying products on the website is also streamlined, with a secure checkout process and various payment options.

Pricing and Value for Money

Acer.com has a wide range of laptops and desktops, and pricing ranges from budget to high-end. Customers can find laptops for as low as $229 and premium gaming laptops as high as $2,999. Generally, Acer provides good value for money, and customers receive quality products at a fair price.

Alternatives

There are many competitors in the tech space, including Dell, HP, and Lenovo. However, each brand offers its unique range of products, with various features and pricing options. Customers should research and compare different brands to find the best fit for their needs.

Customer Service

Customer service is easily accessible via phone, email, or live chat, and customer support representatives are cooperative and knowledgeable. However, some customers have reported issues with long wait times and unhelpful customer service.

Product Quality and Selection

Acer offers a wide range of products, including laptops for every need and budget, including gaming laptops, 2-in-1s, ultrabooks, and Chromebooks. Additionally, the website has a range of monitors, desktops, and accessories, catering to every customer's tech requirements.

Website Usability

The website is easy to navigate, and the search function works well. The filters help customers find products that match their specific requirements, and the product pages are packed with useful information and detailed specifications.

Returns and Exchanges

Acer offers returns and exchanges within 14 days of purchase, subject to conditions. The products should be in an unused condition with original packaging, manuals, and accessories. Refunds usually take five to seven business days to process.

Promotions and Discounts

Acer.com offers various promotions and discounts throughout the year, including back-to-school sales, Black Friday sales, and clearance sales. The website also has a student discount program, offering discounts of up to 10%.

Reputation

Acer has a good reputation in the tech industry, and customers trust the brand. Acer has won various awards for its products, including the Red Dot Design Awards and the CES Innovation Awards.

Payment Options

Acer.com accepts various payment options, including credit cards, debit cards, PayPal, and financing via Klarna. Customers can pay for their purchases in installments, subject to interest rates.

Loyalty Programs

Currently, Acer does not offer any specific loyalty programs. However, customers can sign up for the Acer newsletter to receive exclusive promotions and discounts.

Customer Reviews

Acer products have received mixed reviews from customers, with some customers praising the value for money and quality. However, some customers have reported issues with the lifespan of some products and customer service.

Community Involvement

Acer supports various corporate social responsibility initiatives, including the use of environmentally sustainable materials in its products. The company also supports education initiatives such as the Acer Cloud Professor and the Acer Academy.

Shipping and Costs

Acer.com offers free shipping on all orders, and delivery times vary depending on location. Shipping times range between three to seven business days. Customers can opt for express shipping, subject to additional charges.

Conclusion

Acer.com is a reliable website that offers a wide range of tech products, competitive pricing, and excellent customer service. Although there have been issues reported with customer support, Acer.com remains a popular choice for customers looking for quality tech products.