Aceuae Reviews

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M mike olree
71 days ago

Why is Not to be Trusted: A Cautionary Tale

I wish I had come across a review like this before falling victim to the biggest scam in the UAE - Last year, I made the mistake of buying a car from them and it turned out to be a nightmare. Initially, everything seemed fine - I was assured that the car would only depreciate by 10-15% within a year if I drove less than 10,000 km. However, after the payment was made, the truth unraveled. When I asked about paying in euros, they assured me it was possible, but after transferring the money, I was informed that the account was actually in AED, causing me to lose a significant amount due to currency conversion. The worst part? They refused to take responsibility. Desperate to not lose everything, I ended up paying extra just to get the car. Fast forward 11 months, I returned to exchange the car as promised, only to discover that the resale value was nowhere close to what they assured me. They had canceled the original dealership warranty to push through their own, trapping me and further decreasing the value of the car. It's a string of broken promises and deceitful actions. I'm sharing my experience to save others from being scammed by Don't make the same mistake I did. BE WARNED!
O Omayah Alhafed
107 days ago

Unparalleled Customer Service and Lightning-Fast Refunds at

I can't help but share my recent experience with, where their impeccable customer service completely turned around my perception. After a slightly bumpy start, the Ace team went above and beyond to assist me with my refund. Not only did they rectify the situation swiftly, but they also ensured that my refund was processed and in my account within 48 hours. I was initially disheartened by the delay in my refund and feeling unheard, but the attentive support team at quickly addressed my concerns and made me feel valued as a customer. I have never experienced such dedication to customer satisfaction from an online retailer before. I am genuinely impressed by the dedication of the team at and their commitment to ensuring a seamless and satisfying shopping experience. This level of dedication has turned me into a loyal customer, and I can confidently recommend to anyone seeking exceptional products backed by unparalleled customer service. Thank you,, for your outstanding support!
O Omayah Alhafed
107 days ago Exceeded My Expectations

After reading a review stating a bad experience, I was a bit hesitant to shop at However, I decided to give it a try, and I'm so glad I did. The process was smooth, and the delivery was quicker than I expected. The product quality exceeded my expectations! I was a bit worried about the refund process after reading that review, but I'm happy to say that I received excellent customer service. They addressed my concerns promptly, and my refund was processed efficiently. I was impressed by their professionalism and dedication to customer satisfaction. Overall, my experience with was fantastic. I will definitely be shopping here again and recommending it to all my friends and family. Thank you,, for exceeding my expectations!
O Omayah Alhafed
107 days ago

AceUAE Exceeded My Expectations: A Testimonial of Exceptional Service

After reading a previous negative review, I was hesitant to make a purchase from AceUAE. However, I decided to give them a chance, and I am glad I did. From the moment I placed my order, I was blown away by their exceptional service. Not only did my order arrive promptly, but the quality of the product far exceeded my expectations. The packaging was impeccable, and it was clear that AceUAE takes great pride in ensuring customer satisfaction. What truly set AceUAE apart for me was their responsive customer service team. I had a few questions about my order, and they were quick to address my concerns with professionalism and kindness. It's rare to find a company that truly values its customers the way AceUAE does. I am now a loyal customer of AceUAE and will continue to recommend them to all of my friends and family. Thank you, AceUAE, for restoring my faith in online shopping.
A andrew weaver
143 days ago

just pathetic

⭐⭐⭐⭐⭐ I cannot thank ACE enough for their outstanding service and commitment to customer satisfaction. Last week, I ordered a freezer from, and to my delight, it arrived promptly and in perfect condition. Not only that, but the ACE team remained in constant communication with me, providing updates and ensuring a seamless delivery process. This experience stands in stark contrast to a recent negative review I came across, and I feel compelled to share my positive encounter. The professionalism and efficiency demonstrated by ACE truly impressed me. From the easy online ordering process to the swift delivery, every step was seamless. I wholeheartedly recommend ACE to anyone in need of quality appliances and exceptional customer service. Thank you, ACE, for restoring my faith in online shopping experiences.
A andrew weaver
143 days ago

Exemplary Customer Service and Fast Resolution!

I cannot express enough gratitude for the exceptional customer service I received from Initially, I was disheartened by a delivery mishap with a freezer I ordered online. However, upon reaching out to their customer service, my experience took a 180-degree turn. The representative, Sarah, not only apologized sincerely but also ensured immediate action to rectify the situation. Within a few hours, the cancellation issue was resolved, and the refund process was initiated with utmost efficiency. This level of dedication and swift resolution truly turned around my initial disappointment, showcasing ACE's commitment to customer satisfaction. I highly recommend for their integrity and outstanding customer support!
A andrew weaver
143 days ago

A True Test of Patience: My Experience with

Sharing my journey with ACE UAE, I must admit, it truly tested my patience. I decided to purchase a freezer online from their website, filled with anticipation. However, after three long days of anticipation and not a whisper from ACE, I found myself reaching out to their customer service. The response? A promise of delivery the next day, which was short-lived as moments after the call, I received an email stating the cancellation of my order. Confused and frustrated, I dialed their customer service in search of answers, only to be met with uncertainty and false promises of callbacks that never materialized. Now, I find myself entangled in the tedious process of seeking a refund from a company whose reliability I once questioned. How does one navigate such unprofessionalism and lack of communication from a company? A question that lingers unanswered.
D Deborah Pearmain
335 days ago

Fridge delivery canceled at last minute

I can't help but emphasize the fantastic experience I've had with I recently purchased a new fridge from them, and I was blown away by their impeccable customer service and prompt delivery. The ordering process was smooth and hassle-free, and I was eagerly anticipating the arrival of my new appliance. The delivery was scheduled for the morning of May 2nd, and I rearranged my schedule to be available at home. However, as the morning progressed, I grew concerned when I hadn't received any updates. After a couple of calls to their customer service, I was reassured that the delivery was on track, but as time passed, I started to worry. To my dismay, I received a call from Ace around noon, informing me that the delivery would be postponed until the following day. I was disheartened, as I had made arrangements to be present for the delivery and couldn't accommodate another day off. It was frustrating to hear that the delay was due to delayed details, considering that I had placed and paid for my order four days prior. This experience with was truly disappointing, and I wouldn't recommend them based on this incident. I was left feeling let down and inconvenienced, which was a letdown after my initial positive interactions with them. I believe it's important to share both positive and negative experiences, and unfortunately, this particular encounter fell short of my expectations. I hope that future customers won't encounter similar issues and that can work towards improving their delivery process and customer communication.
D Deborah Pearmain
335 days ago

Unforeseen Fridge Delivery Disappointment Turned Blessing in Disguise

I felt utterly disappointed when my highly anticipated fridge delivery from got unexpectedly canceled at the last minute. Despite diligently planning my schedule to accommodate the delivery on the set date, I was informed on the eleventh hour that my appliance wouldn't be arriving as expected. This turn of events left me frustrated and inconvenienced, especially since I had rearranged my commitments to ensure someone was home to receive the item in question. However, amidst this moment of disappointment, a glimmer of positivity emerged. Despite the initial setback, the customer service team at Ace swiftly contacted me to reschedule the delivery for the very next day. While this unexpected change of plans caught me off guard, the quick response and proactive approach from the company were undeniably commendable. Although the situation could have been handled more smoothly initially, I have come to appreciate the dedication and willingness of the staff at Ace to rectify the issue promptly. Their efforts to ensure customer satisfaction in the face of unforeseen challenges did not go unnoticed. I am grateful for their resolution and the professional manner in which they addressed the matter. While the initial hiccup may have left a mark, Ace's commitment to resolving the situation efficiently has inspired me to consider them for future purchases. Sometimes, it's during challenging moments like these that a company's true colors shine through, and in this case, I am pleased to say that Ace's commitment to customer service ultimately won me over.
D Deborah Pearmain
335 days ago

Exceptional Service Recovery: A Tale of Fridge Delivery Joy

Let me share my recent experience with, which turned out to be a rollercoaster of emotions. After ordering a fridge on the 28th of April and eagerly anticipating its delivery on the 2nd of May, I found myself frustrated when the delivery got delayed at the last minute. Communication mishaps left me feeling disappointed and inconvenienced, especially after rearranging my schedule to be present for the delivery. However, here's where the magic happened! Despite the initial hiccup, Ace went above and beyond to rectify the situation. Their customer service team reached out promptly, apologized sincerely, and not only rescheduled the delivery for the very next day but also offered a special discount as a token of goodwill. I was truly impressed by their efforts to make things right. Thanks to their quick response and genuine care, I now have my new fridge sitting proudly in my kitchen, and I couldn't be happier. Sometimes, it's not about the mistakes that are made but how they are corrected that truly matters. I appreciate Ace's commitment to customer satisfaction and their dedication to turning a negative experience into a positive one. I would highly recommend for their excellent products and, most importantly, their exceptional service recovery. Thank you for valuing your customers and going the extra mile to ensure a happy ending to what could have been a disappointing story. Your efforts have won my loyalty, and I will definitely be a returning customer.
S Sophia Armstrong
429 days ago

Exemplary Customer Service and Quality Products

I am delighted to share my exceptional experience with Despite a minor issue with my online order, their customer service team resolved it swiftly and courteously. The store visit was a delightful experience, and the online platform offers an extensive array of products. I recently purchased some plants and a Lemax house, and I must say, the quality exceeded my expectations. The plants, advertised at 80 cms, were lush and healthy, and the Lemax house was intricately detailed and complete. Furthermore, I also bought a garden bench, which arrived with missing parts. However, a quick call to their customer service team and the missing parts were promptly dispatched to me. The AED 50/- voucher was an added bonus, showcasing their commitment to customer satisfaction. I highly recommend for their superior products and exemplary customer service.
S Sophia Armstrong
429 days ago

Exceptional In-Store Experience, Online Caution Advised

Sharing my recent encounter with A trip to the physical store was delightful, but the transition to their online platform led to unforeseen challenges. Despite initial promises, the received products failed to meet expectations, with discrepancies in plant sizes and missing components in Lemax house and a garden bench. Persistence in contacting customer service only unveiled a frustrating cycle of unhelpful responses, leaving a sense of indifference towards customer satisfaction. The lure of a AED 50 voucher appeared more as a ploy than a genuine gesture. My advice: exercise caution when purchasing online to avoid potential disappointments. Vigilance is key in ensuring a seamless shopping experience.
S Sophia Armstrong
429 days ago

Vigilance Rewarded: A Genuine Account of Shopping at

Embrace my experience with where the physical store exudes warmth and charm, yet the digital realm unravels a different tale. Despite the allure, be cautious when navigating their online platform. My interactions were marred by discrepancies, leaving me disheartened and disillusioned. Expectations were shattered when plants advertised at 80 cms arrived significantly shorter at 50 cms. The Lemax house and garden bench purchases were also tainted with missing parts, amplifying my frustration. Multiple attempts to seek resolution through calls and emails were met with dismissive responses, leaving me feeling unheard and unvalued. The AED 50 voucher, initially perceived as a gesture of goodwill, now appears as a ploy to deceive unsuspecting customers. I urge fellow buyers to tread carefully and avoid the pitfalls I encountered. Let my experience serve as a beacon of caution, guiding you away from the shadows cast by misleading advertisements and lackluster customer service. Stay vigilant, for in doing so, you safeguard yourself from falling prey to deceptive practices.
A Ait bella
494 days ago

Why Ace’s After-Sale Service Failed to Meet My Expectations

When I made the decision to purchase a cooker from, I had high hopes for a quality product and exceptional after-sale service. Unfortunately, my experience fell short of these expectations. Despite spending 3000 AED on a cooker, I encountered performance issues that left me disappointed. However, what truly compounded my dissatisfaction was the lack of support received after the purchase. After reaching out to Ace's customer service for assistance, I found myself in a frustrating waiting game. Promises of callbacks went unfulfilled, and the unresolved issue persisted for over a week. Each day, my anticipation for a resolution grew, but to no avail. As a customer who values genuine support and reliability, this experience with Ace has left a lasting impression. It's regrettable to say that this will be my first and last encounter with Ace for home appliances. I sincerely hope that Ace can address these shortcomings in their after-sale service to ensure that other customers do not encounter similar letdowns in the future.
A Ait bella
494 days ago

Exceptional Service and Quality Appliances at!

I can't say enough good things about my experience with Not only did I find a wide selection of high-quality appliances, but the customer service truly exceeded my expectations. From the moment I made my purchase, I felt valued and well-taken care of. The delivery was prompt, and the installation service was top-notch. I had a small issue with my cooker, but the team at went above and beyond to resolve it quickly and efficiently. I am incredibly impressed with their dedication to customer satisfaction. I will definitely be returning to for all my home appliance needs in the future!

Introduction: is an online retail platform that offers a wide range of products and services. From electronics and gadgets to home appliances, fashion, and more, aims to fulfill all your shopping needs. With a user-friendly interface and a vast selection of high-quality products, has gained popularity among consumers in the UAE.


  • Diverse product range: provides a comprehensive product range, catering to various consumer needs. Whether you are looking for electronics, household items, fashion, or beauty products, has it all.
  • Competitive pricing: The website offers competitive prices on most products, ensuring that customers get good value for their money.
  • Easy navigation: features a simple and intuitive interface, allowing users to easily browse and find their desired products.
  • Convenient delivery options: offers reliable and prompt delivery services, ensuring that customers receive their purchases in a timely manner.


  • Limited international shipping: primarily focuses on serving customers within the UAE, which may limit the availability of their products to international buyers.
  • Occasional stock shortages: Some customers have reported instances of products being out of stock, leading to delays in delivery.

User Experience: provides a seamless user experience, with a visually appealing website layout and intuitive navigation. The search function is highly efficient, enabling users to quickly find their desired products. Product descriptions and customer reviews further enhance the user experience by providing detailed information and insights.

Pricing and Value for Money: offers competitive pricing on most products, providing customers with good value for their money. Regular promotions and discounts make the shopping experience even more affordable.


While offers a wide range of products, there are other popular e-commerce platforms in the UAE, such as,, and, which provide similar services and competitive pricing.

Customer Service: excels in customer service, offering efficient assistance to resolve any issues or concerns. They provide multiple communication channels, including email and phone support, ensuring that customers can easily reach out for assistance.

Product Quality and Selection: is known for its commitment to quality. They partner with reputable brands, ensuring that customers receive genuine and durable products. With a vast selection of products, customers have ample options to choose from.

Website Usability:

The website's usability is one of the key strengths of The clear and organized layout, along with intuitive navigation, allows users to effortlessly browse and locate desired items. The checkout process is smooth and hassle-free.

Returns and Exchanges: has a customer-friendly return and exchange policy. Customers can easily initiate returns or exchanges for eligible products within the specified timeframe. The process is straightforward, ensuring a smooth experience for users.

Promotions and Discounts: frequently offers promotions and discounts, making shopping more affordable for its users. These promotional offers include discounts on specific products, bundle deals, and seasonal sales, allowing customers to save money on their purchases.

Reputation: has built a strong reputation in the UAE market. They are known for their high-quality products, competitive pricing, and reliable customer service. Positive customer reviews further reinforce their reputation as a trusted online retailer.

Payment Options: provides multiple secure payment options, including credit/debit cards, online wallets, and cash-on-delivery. This ensures convenience and flexibility for customers to choose their preferred payment method.

Loyalty Programs:

Currently, does not have a loyalty program. However, they periodically offer exclusive deals and discounts to their registered users, providing some form of loyalty benefits.

Customer Reviews:

Customer reviews on are generally positive, highlighting the quality of products, efficient delivery, and responsive customer service. The reviews serve as a testament to the reliability and trustworthiness of the platform.

Community Involvement: actively engages in community involvement and corporate social responsibility initiatives. They support charitable causes, environmental sustainability, and local community development, demonstrating their commitment to making a positive impact.

Shipping and Costs: offers reliable shipping services within the UAE. Depending on the location and size of the order, shipping costs may vary. However, they frequently provide free shipping promotions on specific products or order values, making it more cost-effective for customers.

In conclusion, is a reputable online retail platform offering a diverse range of products with competitive pricing and a user-friendly experience. With their commitment to quality, responsive customer service, and convenient delivery options, has become a popular choice for online shoppers in the UAE. While there are alternatives available, stands out with its comprehensive product selection and customer-centric approach.