Achat-hotels Reviews

Voted Poor (2/5)

63 Votes

63 Reviews

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In the Big Sales category

Pie-Chart Analysis

33% users rated Terrible
6% users rated Poor
11% users rated Average
29% users rated Very Good
21% users rated Excellent
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Introduction is a leading online platform that specializes in hotel reservations. This review will provide an in-depth analysis of various aspects of including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide range of hotels available for booking.
    • Easy-to-use website with a user-friendly interface.
    • Competitive pricing and attractive discounts.
    • Excellent customer service with 24/7 support.
    • Flexible payment options.
    • Loyalty programs for recurring customers.
  • Cons:
    • Limited coverage in certain regions.
    • Occasional delays in customer service response during peak periods.

User Experience provides a seamless user experience with its intuitive website design. The search functionality allows users to easily find and compare hotels based on various criteria such as location, price, and amenities. The booking process is straightforward and can be completed in just a few clicks. Users can also read detailed descriptions and reviews of hotels to make an informed decision.

Pricing and Value for Money offers competitive pricing for hotel reservations. The platform negotiates special rates with partner hotels, ensuring customers get the best value for their money. Additionally, provides regular promotions and discounts, further enhancing the value proposition for users.

Customer Service prioritizes customer satisfaction and provides excellent customer service. Their dedicated support team is available 24/7 to assist users with any queries or issues. Customers can reach out via phone, email, or live chat for prompt assistance.

Product Quality and Selection partners with reputable hotels to ensure high product quality. The platform offers a wide selection of hotels ranging from budget accommodations to luxury resorts. Detailed descriptions, photos, and user reviews help customers make informed decisions about the hotel they choose.

Website Usability has a user-friendly website that is easy to navigate. The search and filter options are intuitive, allowing users to find their desired hotel quickly. The booking process is streamlined, with clear instructions and prompts guiding users through each step.

Returns and Exchanges

Returns and exchanges of hotel reservations are subject to the policies of individual hotels. provides clear information regarding cancellation and refund policies during the booking process. Customers are advised to review these policies before making a reservation.

Promotions and Discounts offers regular promotions and discounts on hotel reservations. These discounts can range from percentage-based discounts to special packages that include additional amenities or services. Customers can take advantage of these promotions to save money on their bookings.

Reputation has established a strong reputation in the hotel reservation industry. The platform has been widely recognized for its reliable and convenient service. Positive customer reviews and high ratings further contribute to its reputation as a trusted platform for hotel bookings.

Payment Options offers a variety of payment options to cater to different customer preferences. Customers can choose to pay with credit/debit cards, bank transfers, or select online payment methods. The platform ensures secure transactions by utilizing encryption and other security measures.

Loyalty Programs offers loyalty programs for frequent customers. These programs provide additional benefits, such as exclusive discounts, room upgrades, and early check-in/check-out options. Customers can accumulate loyalty points with each reservation, which can be redeemed for future bookings.

Customer Reviews encourages customers to leave reviews and ratings for hotels they have booked through the platform. These customer reviews provide valuable insights for other users, helping them make informed decisions. maintains transparency by displaying both positive and negative reviews.

Community Involvement actively participates in community initiatives and social causes. The platform partners with local charities and organizations to support community development and environmental sustainability. Customers can contribute to these initiatives by opting for programs that donate a portion of their booking fees.

Shipping and Costs

Since is an online hotel reservation platform, shipping costs do not apply. The costs associated with hotel reservations are clearly displayed during the booking process, including any additional fees or taxes. Customers can review these costs before confirming their reservation.