Users Voice for Aclens

Customer Support 15
Pricing 5
Returns/Refunds 20
User Interface 10
Quality 50
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Aclens Recent User Reviews

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Reviewer Name: Miguelina Ogando
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Review Submission Date: 06-Apr-2020

AC Lens IS NOT A RELIABLE COMPANY.

I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them. Even though I place my order 15-20 days ahead of time, I don’t receive my contacts on time. They usually give me nonsense excuses to justify the fact that they don’t deliver the product according to the due date that they promise. AC Lens IS NOT A RELIABLE COMPANY. Don’t waist your time ordering from them unless you want to wait forever for your lenses to arrive!

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Reviewer Name: DP
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Review Submission Date: 02-Jan-2020

Have been using AC Lens to buy contacts…

Have been using AC Lens to buy contacts for years. Great company, fast shipping, good customer service, and low prices.

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Reviewer Name: Mark DeMaio
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Review Submission Date: 05-Oct-2019

Great price and fast delivery

Ordered lenses on a Saturday. Received within a week. I saved over $100 compared to most everywhere else I checked. I saw some mixed reviews so I was hesitant at first, but BBB had them with A rating so I hoped for the best. Got my lenses quickly and as described. I would recommend to others. Cheers. Mark from Orlando Fl.

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Reviewer Name: Courtney Romano
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Review Submission Date: 18-Mar-2019

Great Customer Service

I was dealing with a horrible experience after ordering contacts from another company when I contacted AC Lens. Chatting with Greg D. was super helpful. He was very friendly and checked to see if the lenses I wanted to order were in stock before I bought them. I told him about my bad experience with the other company. After I ordered the contacts, I got an update email from Greg that said they were upgrading my shipping to 2-day priority at no additional cost. I received them two days later. Thanks AC Lens! Great customer service!

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Reviewer Name: Ron Coronato
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Review Submission Date: 19-Feb-2021

Kudos to this company and the two CSR…

Kudos to this company and the two CSR that assisted me with my lens order. They had my prescription and filled it, but the lenses did not provide clear vision. Thinking it was a company fault, they sent me another pair. These too were no better; I checked with my doctor and I had the correct prescription. AC then fully refunded me. No problem with the company!