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AC Lens is an online store that offers an extensive collection of contact lenses, eyeglasses, sunglasses, and other vision care products. It has been in business for over 20 years, and has established a reputation for quality products and excellent customer service.
Pros and Cons
Pros:
- Wide selection of contact lenses and eyewear products
- Easy to navigate website
- Competitive pricing
- Fast shipping
- 30-day easy returns
- Excellent customer service
Cons:
- Limited selection of designer frames
- No in-store pickup option
- Limited contact lens subscriptions available
- No live chat support
User Experience
AC Lens has a user-friendly website that is easy to navigate. Customers can easily find what they are looking for, and browse through the different product categories. The site also has a search function that allows customers to quickly find specific products. Online ordering is straightforward, and the checkout process is hassle-free.
Pricing and Value for Money
AC Lens offers competitive pricing on its products, and frequently runs promotions and discounts. Customers can save money by buying in bulk or signing up for the company's email newsletter to receive exclusive offers. Overall, customers are getting good value for the money spent.
Alternatives
Some of the top competitors to AC Lens include Lens.com, ContactsDirect.com, and 1800Contacts.com. Each of these sites offers a wide range of contact lenses and other vision care products, and has competitive pricing and good customer service.
Customer Service
AC Lens has excellent customer service, with friendly and knowledgeable representatives who are available to answer any questions or concerns via email or phone. The company also offers a 30-day easy returns policy, and works hard to ensure that customers are satisfied with their purchases.
Product Quality and Selection
AC Lens offers a wide selection of contact lenses and eyewear products from top brands like Acuvue, Biofinity, Ray-Ban, and Oakley. The products are of high quality, and customers can choose from a variety of options to suit their needs.
Website Usability
The AC Lens website is user-friendly and easy to navigate. Customers can quickly find the products they are interested in, and the site is well-organized and easy to use. The checkout process is also straightforward, with clear instructions on how to complete the purchase.
Returns and Exchanges
AC Lens offers a 30-day easy returns policy, which allows customers to return unwanted or defective products for a full refund or exchange. The process is hassle-free, and the company works hard to ensure that customers are satisfied with their purchases.
Promotions and Discounts
AC Lens frequently runs promotions and discounts on its products. Customers can save money by taking advantage of these offers, and the company also offers a loyalty program that rewards customers for their purchases.
Reputation
AC Lens has an excellent reputation for quality products and excellent customer service. The company has been in business for over 20 years, and has established a loyal customer base who are happy with the products and services offered.
Payment Options
AC Lens accepts a variety of payment options, including credit cards, PayPal, and Amazon Pay. Customers can choose the option that is most convenient for them, and the checkout process is secure and easy to use.
Loyalty Programs
AC Lens offers a loyalty program that rewards customers for their purchases. Customers can earn points for every dollar spent, which can be redeemed for discounts on future orders.
Customer Reviews
AC Lens has received positive customer reviews for its quality products and excellent customer service. Customers appreciate the wide selection of products, competitive pricing, and fast shipping.
Community Involvement
AC Lens is involved in several charitable organizations and community initiatives. The company has donated funds to organizations like the American Red Cross, and works to support local communities through volunteering and other initiatives.
Shipping and Costs
AC Lens offers fast and reliable shipping, with several options to choose from. Shipping costs vary depending on the order size and shipping method chosen, but are competitive with other online retailers.
Review Description: I ordered my contacts on a Monday, which happened to be a holiday. Received a tracking for shipping the following day, and had my contacts in my possession Thursday. Best price I found. Very happy. Would confidently order from ACLens again. Thank you.
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Reviewer Name: aclens sucks
Review Submission Date: 2023-01-02
Review Title: Scam beware
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Review Description: Took my money and suddenly "don't have lenses in stock need to wait an additional 10 days" Sham operation
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Reviewer Name: toriad
Review Submission Date: 2022-12-24
Review Title: I placed an order with another company…
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Review Description: I placed an order with another company several weeks ago, only to find out my contacts were backordered with no expected ship date. So I canceled that and found AC Lens.. and AC Lens shipped same day soooo I’m pretty happy so far! Also, the pricing was the best I could find out of like 6 other places. I’ll update if anything changes but so far so good ?
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Reviewer Name: Patty Boline
Review Submission Date: 2022-07-17
Review Title: Terrible contacts
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Review Description: Terrible contacts. Must be rejects. I've had contacts nearly 30 years and have never had issues. Won't stand behind their products.
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Reviewer Name: Ashley Wicklein
Review Submission Date: 2022-07-11
Review Title: Absolutely abysmal
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Review Description: Absolutely abysmal. I don't even know how to put into words how you can screw up and order so much. I ordered contacts like I always do, and then they decided to reach out to my provider instead. So they took it upon themselves to order contacts which I have never used or worn, and then charge me $175 when I ordered $40 worth. Do not order from these people!
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Reviewer Name: Ron Coronato
Review Submission Date: 2021-02-19
Review Title: Kudos to this company and the two CSR…
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Review Description: Kudos to this company and the two CSR that assisted me with my lens order. They had my prescription and filled it, but the lenses did not provide clear vision. Thinking it was a company fault, they sent me another pair. These too were no better; I checked with my doctor and I had the correct prescription. AC then fully refunded me. No problem with the company!
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Reviewer Name: Ron Coronato
Review Submission Date: 2021-02-19
Review Title: Kudos to this company and the two CSR…
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Review Description: Kudos to this company and the two CSR that assisted me with my lens order. They had my prescription and filled it, but the lenses did not provide clear vision. Thinking it was a company fault, they sent me another pair. These too were no better; I checked with my doctor and I had the correct prescription. AC then fully refunded me. No problem with the company!
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Reviewer Name: Miguelina Ogando
Review Submission Date: 2020-04-06
Review Title: AC Lens IS NOT A RELIABLE COMPANY.
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Review Description: I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them. Even though I place my order 15-20 days ahead of time, I don’t receive my contacts on time. They usually give me nonsense excuses to justify the fact that they don’t deliver the product according to the due date that they promise. AC Lens IS NOT A RELIABLE COMPANY. Don’t waist your time ordering from them unless you want to wait forever for your lenses to arrive!
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Reviewer Name: Miguelina Ogando
Review Submission Date: 2020-04-06
Review Title: AC Lens IS NOT A RELIABLE COMPANY.
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Review Description: I have order my contacts lenses with AC Lens for more than a decade but these last couple of years have been very frustrating dealing with them. Even though I place my order 15-20 days ahead of time, I don’t receive my contacts on time. They usually give me nonsense excuses to justify the fact that they don’t deliver the product according to the due date that they promise. AC Lens IS NOT A RELIABLE COMPANY. Don’t waist your time ordering from them unless you want to wait forever for your lenses to arrive!
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Reviewer Name: DP
Review Submission Date: 2020-01-02
Review Title: Have been using AC Lens to buy contacts…
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Review Description: Have been using AC Lens to buy contacts for years. Great company, fast shipping, good customer service, and low prices.