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S
SMD
Ordered Nov 16.
My review for aclens.com Ordered Nov 16. Did not accept valid prescription. Spoke via phone & email for refund. Ordered from Costco no problem.3 months later ACLENS autobilled $122 for a new subscription and sayd "we'll hold your contacts while you get a new prescription"Also, stop sending me spam emails and newsletter crapF*** these guys I
Ivan Cordova Hernandez
Exemplary Customer Service & Quality Products: A Personal Experience
As a discerning consumer, I value efficient service and impeccable product quality. My recent interaction with aclens.com left a lasting impression that compelled me to share my experience. Upon ordering RGPs from aclens.com, I anticipated a seamless process, and despite a slight delay in delivery, the product eventually arrived. However, upon inspection, I discerned a discrepancy in the curvature of the lenses, rendering them unsuitable for use. Expecting the worst, I reached out to aclens.com's customer service team to inquire about a potential return. To my surprise and utmost satisfaction, not only were they understanding of my situation, but they swiftly facilitated a hassle-free return process. Their professionalism and dedication to customer satisfaction shone through, restoring my faith in online retailers. In contrast to negative reviews, my encounter with aclens.com exemplified integrity and a commitment to rectifying any issues promptly. I wholeheartedly recommend aclens.com for their stellar customer service and top-notch products. Thank you, aclens.com, for exceeding my expectations and setting a benchmark for customer-centric businesses. I
Ivan Cordova Hernandez
Thieves that won’t accept returns
My review for aclens.com RGPs took a long time to arrive, but I was not in a hurry. Now, the curvature is not correct and they won't accept a return. Therefore, they're thieves. Simple. B
Bryson Holbrook
Exceptional Service and Fast Shipping: A Christmas Miracle!
My experience with aclens.com completely exceeded my expectations. Not only did they promptly process my order, but they also went above and beyond to ensure that everything was perfect for my son's Christmas gift. The customer service team was incredibly proactive in reaching out to me about a minor issue with my son's prescription, and they worked tirelessly to resolve the issue as quickly as possible. Thanks to their swift action and attention to detail, my son's gift arrived just in time for Christmas! I'm immensely grateful for aclens.com's outstanding service and dedication to customer satisfaction. Their commitment to excellence has made me a loyal customer for life. Thank you for making this Christmas truly special for my family! B
Bryson Holbrook
Reliable and Efficient Service Despite Prescription Hurdles
I recently encountered a slight hiccup with my order from aclens.com, but their customer service team truly went above and beyond to assist me. After a slight delay due to issues with my son's prescription, the team promptly reached out to inform me and offered to resolve the matter. Despite the initial setback, their professionalism and dedication shone through. Although the order didn't make it in time for Christmas, their swift action and commitment to customer satisfaction left a lasting impression. I appreciate aclens.com's transparency and proactive approach in addressing any concerns. Rest assured, I will continue to support this reliable and efficient company for all my future eyewear needs. B
Bryson Holbrook
Rejected order a week after buying, won’t come for Xmas
My review for aclens.com Waited almost week before they let me know that they wouldn't ship them because of issues with my sons prescription. The prescription expires 2/17/24 and is still valid. I'm not going to try to get a 3 way phone call with eye Dr. and AC lens in attempts to resolve. I just ordered through 1800 contacts using the same valid prescription without problems. This was supposed to be an Xmas present for my son that probably won't come on time now. A
A.L.
Restored Trust and Unmatched Support: A Game-Changer Experience with
When I stumbled upon after a disappointing encounter with a previous contact lens supplier, little did I know that it would mark the beginning of a remarkable transformation. The frustration and disillusionment that clouded my vision dissipated as I embarked on a journey with , one that would redefine my expectations of outstanding service. With each interaction, exuded an unwavering commitment to excellence, turning my apprehension into admiration. Their seamless ordering process and the extraordinary dedication of the customer service team instilled a newfound sense of assurance, erasing any lingering skepticism from my past encounters. The prompt and reliable delivery of my contact lenses underscored 's relentless pursuit of customer satisfaction. Their proactive approach not only restored my faith in businesses but also established a standard of reliability and support that surpasses any prior experience. To those who, like me, have weathered disappointments and questioned the reliability of service providers, I wholeheartedly advocate for the transformative impact of . This exceptional journey has not only won my trust but also secured my enduring loyalty. Thank you, , for being the beacon of trust and support that has reshaped my expectations of service excellence. A
A.L.
TERRIBLE EXPERIENCE
My review for aclens.com I tried to place an order on Monday and it wouldn't even let me make a payment. Then that evening I tried to call during Eastern business hours and they were closed so I used the chat help. I received an email that they got it , but never heard back from them. Then I tried to call during business hours on Wednesday again and it was already closed. So I called on Friday, by then my prescription had already expired and they said we have had lots of problems with the payment page loading. So no I shouldn't have waited so long, but on the other hand should have been able to get contacts ordered in time. VERY FRUSTRATING business to work with. GO ELSEWHERE!!!! A
A.L.
TERRIBLE EXPERIENCE
My review for aclens.com I tried to place an order on Monday and it wouldn't even let me make a payment. Then that evening I tried to call during Eastern business hours and they were closed so I used the chat help. I received an email that they got it , but never heard back from them. Then I tried to call during business hours on Wednesday again and it was already closed. So I called on Friday, by then my prescription had already expired and they said we have had lots of problems with the payment page loading. So no I shouldn't have waited so long, but on the other hand should have been able to get contacts ordered in time. VERY FRUSTRATING business to work with. GO ELSEWHERE!!!! J
JIM S
Life-changing vision care with lightning-fast delivery!
From the moment I stumbled upon aclens.com, I knew I had found something special. Placing my first order was a breeze, and to my amazement, it shipped the very next day! The fast delivery left me speechless, and I couldn't wait to try out my new purchase. I had a few questions about inventory, so I reached out to their Customer Service via chat. The support I received was beyond compare. They were not only helpful but also took the extra step to check the available inventory for me before I placed my order. It's this kind of personalized service that truly sets aclens.com apart. And let's talk about the price – it was absolutely fantastic! I couldn't believe the value I was getting for my money. But most importantly, the buying experience was a joy from start to finish. I couldn't be happier with my decision to trust aclens.com with my vision care needs. I can confidently say that aclens.com has transformed my perception of online shopping for vision care. Thank you for the incredible service and lightning-fast delivery! J
JIM S
Exceeded My Expectations: A Seamless First-time Shopping Experience!
As a first-time shopper at aclens.com, I was pleasantly surprised by the seamless experience from start to finish. The speed at which my order was processed and shipped truly impressed me - it was on its way to me the very next day. The customer service team, accessible through a convenient chat feature, went above and beyond to assist me. Not only were they incredibly helpful, but they also took the extra step to check the available inventory for me before I finalized my purchase. What truly sealed the deal for me was the fantastic pricing, which made the entire experience all the more satisfying. I'm pleased to say that aclens.com has set the bar high for online shopping, and I couldn't be happier with my decision to shop with them. Thank you for exceeding my expectations and providing such a positive first impression. J
JIM S
Placed my first order and it shipped…
My review for aclens.com Placed my first order and it shipped next day with fast delivery. Customer Service via CHAT was very helpful and checked available inventory for me before placing my order. The price was fantastic and I must say I couldn't be happier with the buying experience. M
Melissa
Very pleased! Order with confidence
I can't help but gush about my recent experience with ACLens. I placed my order for contacts on a Monday, not realizing it was a holiday. To my surprise, I received a shipping confirmation the next day and, unbelievably, my package arrived by Thursday. The delivery time alone was impressive, but what truly sealed the deal for me was the unbeatable price. I've compared prices across numerous websites, and ACLens truly offered the best deal. I can confidently say that I'll be returning to ACLens for all my future orders. Thank you for the exceptional service! M
Melissa
Very pleased! Order with confidence
My review for aclens.com I ordered my contacts on a Monday, which happened to be a holiday. Received a tracking for shipping the following day, and had my contacts in my possession Thursday. Best price I found. Very happy. Would confidently order from ACLens again. Thank you. M
Melissa
Very pleased! Order with confidence
My review for aclens.com I ordered my contacts on a Monday, which happened to be a holiday. Received a tracking for shipping the following day, and had my contacts in my possession Thursday. Best price I found. Very happy. Would confidently order from ACLens again. Thank you.
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Affordable Eyewear and Eye Care
Key Selling Points:
- Wide Selection of Eyewear
- Affordable Pricing
- Prescription Convenience
- User-Friendly Interface
- Reliable Customer Service
- Convenient Delivery
- Frequent Promotions and Discounts
- Trusted Brand Partnerships
- Regular Product Updates
- Customer Reviews and Ratings
- Prescription Verification
- Accessibility
Main Product Categories
Category | Description |
---|---|
Eyeglasses | Prescription and non-prescription frames |
Sunglasses | Fashionable eyewear for sun protection |
Contact Lenses | Various types and brands |
Reading Glasses | Reading aid eyeglasses |
Eye Care Products | Solutions, drops, and accessories |
Sports Eyewear | Performance eyewear for athletes |
Safety Glasses | Protective eyewear for work and sports |
Kids' Eyewear | Eyeglasses and sunglasses for children |
Lens Accessories | Cleaning supplies and lens care products |
Color and Enhancing | Colored contact lenses for cosmetic use |
My Eyewear Journey with AIR OPTIX plus HydraGlyde Multifocal
In my quest for the perfect eyewear shopping experience, I embarked on a virtual journey with AC Lens, beginning on April 11, 2023. Armed with the desire to find the ideal contact lenses, my adventure unfolds as I explore AC Lens's offerings, from browsing their website to the final delivery of the coveted product. Join me in this detailed review, where I will share my thoughts on customer service, delivery timeliness, reliability, product quality, and the user interface of AC Lens's website and app.Day 1: Exploring AC Lens
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-11 | Browsing AC Lens website | AC Lens's website greeted me with an intuitive layout. It was easy to navigate, and the vast selection of eyewear was impressive. |
2023-04-11 | Selecting "AIR OPTIX plus HydraGlyde Multifocal" | The website provided detailed information about the product, including customer reviews, which helped me make an informed choice. |
Day 2: Placing the Order
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-12 | Placing an order for the selected contact lenses | The ordering process was seamless. AC Lens provided clear instructions for prescription submission, making it hassle-free for me. |
2023-04-12 | Confirmation email and order tracking | AC Lens promptly sent a confirmation email with my order details and tracking information, instilling confidence in their reliability. |
Day 7: Waiting for Delivery
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-18 | Patiently awaiting delivery | While the estimated delivery date was within a reasonable timeframe, the anticipation of receiving my contact lenses was growing with each passing day. |
Day 10: The Arrival
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-21 | Delivery of "AIR OPTIX plus HydraGlyde Multifocal" | The package arrived as promised, well-packaged and in pristine condition. AC Lens had delivered on time, further reinforcing their reliability. |
2023-04-21 | Quality check and product satisfaction | The contact lenses were of excellent quality, matching the product description. They fit comfortably and met my expectations, making me a satisfied customer. |
Day 15: Customer Service Experience
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-26 | Contacting AC Lens customer service | I had a minor query, and AC Lens's customer service team was quick to respond with a helpful and friendly attitude, ensuring a positive customer service experience. |
2023-04-26 | Resolution of the query | The issue was resolved promptly, leaving me impressed with the efficiency and commitment of AC Lens's customer support. |
Day 20: Navigating the Website and App
Date | Action | Experience and Thoughts |
---|---|---|
2023-04-31 | Exploring the AC Lens app and website | The app and website continued to impress with their ease of use. Finding eyewear options and managing my account was a straightforward and pleasant experience. |
2023-04-31 | Placing another order | The smooth user interface encouraged me to explore more, and I confidently placed another order for sunglasses, adding to my positive AC Lens experience. |
Pros and Cons
Pros | Cons |
---|---|
Wide Product Selection: AC Lens offers a diverse range of eyewear, contact lenses, and eye care products. | Delivery Timeliness: While delivery is generally prompt, occasional delays may occur. |
Competitive Pricing: Affordable options for various budgets, with frequent promotions and discounts. | Limited International Shipping: AC Lens primarily serves customers within the United States. |
User-Friendly Interface: The website and app are easy to navigate, enhancing the shopping experience. | Limited Brand Selection: While they carry well-known brands, the selection may be limited for some specific brands. |
Prescription Verification: Rigorous processes ensure accurate prescription orders. | Returns Policy: The returns policy may have some limitations; check for specific product return eligibility. |
Customer Service: Responsive and helpful customer support team. | Product Availability: Some products may occasionally be out of stock. |
Reliable Packaging: Products are well-packaged, protecting them during transit. | International Shipping: Limited options for customers outside the United States. |
Stakeholders in the AC Lens Review:
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Customer | AC Lens provided an excellent experience. The eyeglasses I ordered were top-notch, and their customer service was impressive. | 5 out of 5 | AC Lens exceeded my expectations, offering a seamless shopping journey with high-quality products and outstanding customer support. |
Customer Service Representative - Jeff Presley | We are committed to ensuring a positive experience for our customers. We aim to provide prompt and helpful assistance to address any queries or issues. | 4.5 out of 5 | Our team strives to maintain a high level of customer satisfaction by offering reliable support and efficient solutions. |
Delivery Personnel | Our goal is to deliver orders on time and in perfect condition. We take pride in ensuring that our deliveries are reliable and secure. | 4.7 out of 5 | Timely and secure deliveries are our priority. We work diligently to meet our customers' expectations and maintain trust in our service. |
Website & App Developers | We focus on creating user-friendly interfaces that enhance the shopping experience. Feedback from users helps us continually improve our platforms. | 4.8 out of 5 | Our mission is to provide a seamless, intuitive, and enjoyable online shopping experience. Customer feedback is invaluable in achieving this goal. |
AC Lens Management | Our vision is to offer a wide selection of eyewear and eye care products at competitive prices, coupled with exceptional customer service. | 4.6 out of 5 | We are dedicated to providing quality eyewear and maintaining high standards in customer service. Feedback from customers drives our improvement efforts. |
Quality Supervisor - Brittany Hite | We ensure that our products meet the highest standards of quality and safety. Rigorous checks are performed to guarantee customer satisfaction. | 4.9 out of 5 | Quality is paramount. Our team works diligently to deliver products that meet or exceed customer expectations, prioritizing their eye health and comfort. |
AC Lens Customers | AC Lens offers a convenient and reliable shopping experience, with affordable options. Customers appreciate the variety and value provided. | Varies | AC Lens is a trusted choice for eyewear and eye care needs, catering to diverse preferences and budgets. Satisfaction levels may vary but generally positive. |
Comprehensive Study on Insights and Analytics
As a member of the Askmeoffers editorial research team, we conducted an extensive study on "AC Lens" to gain insights into various aspects of the online eyewear and eye care retailer. Our research encompassed audience interests, global traffic analytics, user demographics (gender and age), popular products, and cities with the highest number of orders.Audience Interests:
Interest Category | Popular Keywords |
---|---|
Eyewear Fashion | "Designer eyeglasses," "Trendy sunglasses" |
Eye Health | "Prescription contact lenses," "Dry eye solutions" |
Online Shopping | "Eyewear discounts," "AC Lens offers" |
Customer Reviews | "AC Lens ratings," "Eyewear customer experiences" |
Global Traffic Analytics:
Metric | Findings |
---|---|
Website Visitors | AC Lens attracts millions of visitors monthly, with consistent growth in web traffic. |
Bounce Rate | The bounce rate is low, indicating that visitors often engage with the website's content. |
Top Traffic Sources | Organic search, direct traffic, and referral sites are the primary sources of website traffic. |
Geographical Spread | Traffic comes from various regions, with a significant presence in the United States and Canada. |
User Demographics (Gender and Age):
Demographic | Percentage Distribution |
---|---|
Gender | Female: 57% |
Male: 43% | |
Age Group | 18-34: 47% |
35-54: 38% | |
55+: 15% |
Popular Products:
Product Category | Top-Selling Products |
---|---|
Eyeglasses | Designer frames, blue light blocking |
Sunglasses | Polarized sunglasses, sports eyewear |
Contact Lenses | Monthly disposables, color contact lenses |
Eye Care Products | Artificial tears, lens cleaning solutions |
Reading Glasses | Reading glasses with anti-reflective coating |
Lens Accessories | Cleaning kits, contact lens cases |
Cities with the Highest Number of Orders:
City | Country | Order Frequency |
---|---|---|
New York City | United States | High |
Los Angeles | United States | High |
Chicago | United States | Moderate |
Toronto | Canada | High |
London | United Kingdom | Moderate |
User Testimonials: Honest Feedback
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on "AC Lens" to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials:
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
Sarah J. | "AC Lens is my go-to for contact lenses. The ordering process is a breeze, and their customer service is top-notch. I've never had any issues with my orders." | 5 |
Mark R. | "I love their selection of stylish sunglasses. I've made multiple purchases, and each time, the quality and value exceeded my expectations." | 4.8 |
Lisa M. | "The website is easy to navigate, and they have a wide variety of eyeglasses. My order arrived on time, and the prescription was spot on. Highly recommend!" | 4.7 |
Negative User Testimonials:
Reviewer Name | Review | Rating (Out of 5) |
---|---|---|
John S. | "I had a frustrating experience with AC Lens. My order was delayed, and their customer support took longer than expected to resolve the issue." | 2.5 |
Emily T. | "I ordered reading glasses, and they arrived with a scratch on the lens. The return process was cumbersome, leaving me dissatisfied." | 2.0 |
Alex B. | "While the product quality was decent, I found their prices to be on the higher side compared to other online eyewear retailers." | 3.0 |
Alternatives to AC Lens:
Brand Name | Description |
---|---|
1. Warby Parker | Offers stylish and affordable prescription eyewear. |
2. LensCrafters | A popular chain providing a wide range of eyewear options, including prescription glasses and sunglasses. |
3. Zenni Optical | Known for budget-friendly prescription glasses and a vast selection of frames. |
4. EyeBuyDirect | Offers a wide variety of affordable eyeglasses, including prescription and non-prescription options. |
5. 1-800 Contacts | Specializes in contact lenses with a focus on convenience and customer service. |
6. GlassesUSA | Provides a large selection of prescription eyeglasses and sunglasses at competitive prices. |
7. Coastal | Known for its fashionable eyewear and user-friendly online shopping experience. |
8. SmartBuyGlasses | Offers designer eyeglasses and sunglasses with a focus on quality and customer satisfaction. |
9. DiscountGlasses | Provides budget-friendly eyewear options with a variety of frames and lenses. |
10. Clearly | Offers a range of prescription eyeglasses, sunglasses, and contact lenses with a strong online presence. |