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Acmetools.com is a leading online retailer of power tools and equipment, serving customers across the United States. The company is committed to providing a wide range of products from top brands, competitive prices, and excellent customer service.
Pros and Cons
Pros:
- Wide range of products from top brands
- Competitive prices
- Free shipping on orders over $199
- 30-day money-back guarantee
- Excellent customer service
Cons:
- Limited international shipping options
- No loyalty program
User Experience
Acmetools.com offers a user-friendly interface that is easy to navigate. The website is visually appealing, and products are organized into categories for easy browsing. Customers can search for products by brand, category, or keyword. The website also features customer reviews, which provide valuable insights into the quality and performance of different products.
Pricing and Value for Money
Acmetools.com offers competitive prices on a wide range of products. Customers can expect to find discounts and promotions on selected items throughout the year. The company also offers a price match guarantee, ensuring that customers get the best deal possible.
Alternatives
Some other online retailers of power tools and equipment include Home Depot, Lowe's, and Amazon. However, Acmetools.com distinguishes itself by offering a wider range of products from top brands, competitive prices, and excellent customer service.
Customer Service
Acmetools.com is committed to providing excellent customer service. Customers can reach out to the company through phone, email, or live chat for any questions or concerns. The company also offers a 30-day money-back guarantee, ensuring that customers are satisfied with their purchase.
Product Quality and Selection
Acmetools.com offers a wide range of power tools and equipment from top brands such as DeWalt, Milwaukee, and Bosch. Customers can find everything from hand tools to power saws and drill presses. The company is committed to providing high-quality products that meet the needs of different customers.
Website Usability
Acmetools.com offers a user-friendly interface that is easy to navigate. Customers can search for products by brand, category, or keyword. The website also features customer reviews, which provide valuable insights into the quality and performance of different products.
Returns and Exchanges
Customers can return items within 30 days of purchase for a full refund, provided that the item is in its original condition and packaging. The company also offers exchanges for defective or damaged products.
Promotions and Discounts
Acmetools.com offers promotions and discounts on selected items throughout the year. Customers can also sign up for the company's newsletter to receive exclusive deals and offers.
Reputation
Acmetools.com has a strong reputation for providing high-quality products and excellent customer service. The company has received positive reviews from customers on various platforms, including Trustpilot and Google Reviews.
Payment Options
Acmetools.com accepts a wide range of payment options, including credit and debit cards, PayPal, and Amazon Pay.
Loyalty Programs
Acmetools.com currently does not offer a loyalty program for its customers.
Customer Reviews
Acmetools.com features customer reviews on its website, providing valuable insights into the quality and performance of different products. Customers can also find reviews on various platforms, including Trustpilot and Google Reviews.
Community Involvement
Acmetools.com is committed to giving back to the community. The company has partnered with various charities and organizations to support different causes, such as breast cancer research and disaster relief efforts.
Shipping and Costs
Acmetools.com offers free shipping on orders over $199. Customers can expect to receive their orders within 1-5 business days, depending on their location. The company also offers international shipping, although some restrictions may apply. Shipping costs vary depending on the size and weight of the order.
Review Description: AcmeToolsOnline is a total scam. 5 star fake reviews. Site claimed to have 560 of the product in inventory. Paid extra for 5 - 7day ”express shipping". Order status remained at "order being processed" for 5 weeks. the email address for customer service gets "actively rejected" by their server. I paid with PayPal who immediately provided an instant refund. You have been warned!
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Reviewer Name: Danny Fuelling
Review Submission Date: 2023-01-25
Review Title: Wondering were my order is after a…
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Review Description: Wondering were my order is after a month and also have found two different sites claiming to be acme tools.feel very scammed and contacting bank and B.B.B. will update if any news
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Reviewer Name: disappointed
Review Submission Date: 2023-01-20
Review Title: I don't stub my toe twice
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Review Description: ordered my item, requested the shipment be delayed a week, then a month later no item. On top of that after paying for it I got an invoice "to be paid" and absolutely no follow-up confirmation of the sale, no tracking, no shipping info, not a thing...but was charged. Guess I will have to file a claim with my credit card. Also I am not sure I believe the few positive reviews as I cannot see a phone number to CALL customer service anywhere.
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Reviewer Name: Lev Anni
Review Submission Date: 2022-12-27
Review Title: Bought new item - Received used.
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Review Description: Bought new item - received used. After having conversation with their customer service I realized that I've done a huge mistake choosing this company. They offered me to return the item though.
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Reviewer Name: Peter Komorowski
Review Submission Date: 2022-11-29
Review Title: Ordered items during promotional…
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Review Description: Ordered items during promotional period. Order was cancelled the next day and was told I needed to reorder. Promo was no longer valid though.
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Reviewer Name: Gary Gagosian
Review Submission Date: 2022-11-16
Review Title: I ordered an item that was back ordered…
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Review Description: I ordered an item that was back ordered that said it would ship in 3 to 5 weeks. At the end of 5 weeks I sent an inquiry. The next day the order showed that it had been cancelled by Acme with not communication to me the entire time. Miserable experience. Customer service is the only thing that can differentiate a good company from a poor one. Do your business. Very disappointed.
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Reviewer Name: thampy shany thampyshany
Review Submission Date: 2022-10-28
Review Title: Although I read negative Reviews here…
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Review Description: Although I read negative Reviews here in TrustPilot in regards to ACME TOOLS.. Did try Amazon,& other Major retailers including HomeDepot , Lowes .. I gave my 1st purchase to ACME and literally found DeWalt promotion $75 ., which No others had ! Got the DeWalt Table Saw 10” on time , assemble it and tried the saw ! Amazingly.. Didn’t regret anything! I Give Acme 4 stars !
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Reviewer Name: Alexander Sonsalla
Review Submission Date: 2022-10-14
Review Title: Stole my battery!
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Review Description: Ordered a tool with battery, they sent the tool but not the $200 battery then wanted me to return and rebuy after the sale was over and the price went back up!
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Reviewer Name: Diane Honaker
Review Submission Date: 2022-09-08
Review Title: I got scammed into buying a lawn mower
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Review Description: I got scammed into buying a lawn mower. They took my money but no product. They keep changing their story about my order. Do not trust this company!
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Reviewer Name: Cary Imeson
Review Submission Date: 2022-08-24
Review Title: Beware of “sales” and “back ordered” items
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Review Description: I purchased a Yeti cooler for my son for Christmas 2021. I chose Acme because they offered a rare “sale” price on an Yeti. At the time I ordered it it was back-ordered until March. I would periodically receive an email saying it was still back ordered despite the same cooler being in stock on numerous other sites. Finally, in August 2022 I gave up and canceled the order and bought direct from Yeti. I don’t believe Acme ever intended to fulfill this sale-priced order.