Acnestudios Reviews

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63 Reviews

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43% users rated Terrible
16% users rated Poor
2% users rated Average
3% users rated Very Good
37% users rated Excellent
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X Xinye Du
43 days ago

An Unforgettable Journey with Acne Studios: Turning a Mistake into a Lesson

As an avid shopper on, I recently experienced a hiccup in an otherwise seamless transaction that left me disheartened. After eagerly awaiting the arrival of my second item, I was devastated to find a wrong item in my package. While the first item was spot on, the mix-up with the second item was a disappointment – a men’s sweater in size M was replaced with a sweatshirt in size XS. Despite my initial frustration, I reached out to their customer service team through email, attaching photos of the incorrect item. Unfortunately, my email seemed to disappear into the void, met with silence. Determined to rectify the situation, I made a follow-up call. To my dismay, I was informed that a refund would be processed only after the incorrect item was returned to their warehouse, a process that could take 5-7 business days. After the return was successfully delivered back to their warehouse, I eagerly awaited my refund, but to my surprise, nothing happened. Contacting customer service again, I was informed that an internal investigation would be conducted to determine the discrepancy. The system showed that the correct item had been shipped, leaving me dumbfounded as the blame seemed to shift towards me. Rather than dwell in frustration, I see this as a learning opportunity for Acne Studios. As a loyal customer, I believe that there is immense value in acknowledging mistakes and striving to improve internal processes. Let us turn this setback into a step forward, building a stronger bridge of trust between customers and the brand. I remain hopeful that Acne Studios will not only resolve this issue but also enhance their systems to prevent such incidents in the future. In the end, my journey with Acne Studios has been a rollercoaster of emotions. While this particular experience was disheartening, it has opened my eyes to the importance of accountability and customer satisfaction. I eagerly anticipate a resolution and look forward to continuing my shopping adventures with Acne Studios, where I have found unique and stylish pieces that truly express my individuality.
J Johan
52 days ago

Effortless Shopping Experience with Accurate Sizing

As a loyal customer of, I can confidently say that shopping on their website is a breeze. The detailed measurements provided for almost every size make it incredibly easy to find the perfect fit, saving me from the hassle of returns. Although the shipping isn't lightning fast, it is certainly not disappointing either. My overall experience has been nothing short of fantastic, and I will continue to be a returning customer.
J Johan
52 days ago

Effortless Elegance: A Shopper’s Delight

My experience with was nothing short of delightful. Navigating their website was a breeze, and I was particularly impressed by the detailed measurements provided for nearly every size, ensuring a perfect fit every time. Although the shipping wasn't lightning-fast, it was certainly respectable. The anticipation only added to the excitement of receiving my carefully selected items. Overall, shopping at Acne Studios was a seamless and enjoyable experience, and I cannot recommend it enough. Their attention to detail and commitment to customer satisfaction truly sets them apart. I will definitely be returning for more stylish discoveries in the future.
A A Perkins
59 days ago

Disappointed with Recent Orders from Acne Studios

I recently had two unfortunate experiences with my orders from Acne Studios, and I feel it's important to share my disappointment. Firstly, I eagerly awaited a sweatshirt and matching beanie, but only received the beanie. The sweatshirt was cancelled without any explanation, leaving me feeling quite upset. Undeterred, I decided to give them another chance and placed a new order for the sweatshirt a week later. Despite double-checking the availability on their website, my order was unexpectedly refunded again today, with no prior notification. As a loyal customer, I must express my disappointment with Acne Studios' services. It's disheartening to encounter such issues, especially with a brand I have held in high regard. Unfortunately, these experiences have left me with no choice but to refrain from making any future purchases. I sincerely hope that Acne Studios takes steps to improve their services and communication in the future. Regrettably, I have to give a thumbs down and hope to see a positive change from Acne Studios soon.
A A Perkins
59 days ago

Unexpected Disappointments, Missed Opportunities: My Honest Acne Studios Experience

Reflecting on my recent encounters with Acne Studios, I find myself grappling with frustration and bewilderment. Initially drawn to the allure of a matching sweatshirt and beanie, I eagerly placed an order, envisioning the cozy, stylish ensemble. However, my excitement quickly dissipated when only the beanie arrived, leaving the sweatshirt conspicuously absent, accompanied by a cryptic cancellation notice. Undeterred by the initial setback, I decided to give Acne Studios another chance, hoping that the first mishap was merely a fluke. Armed with persistence and a renewed sense of optimism, I carefully selected a new sweatshirt, double-checking its availability before proceeding with the purchase. To my dismay, history repeated itself as my second order met an untimely demise, silently refunded without so much as a courtesy message, despite the website indicating sufficient stock. As someone who values transparency and reliability in online shopping experiences, the lack of communication and consistency from a reputable brand like Acne Studios was disheartening. The disappointment lingers, casting a shadow over any future interactions with the brand. Regrettably, I must express my dissatisfaction with a solemn thumbs down, urging Acne Studios to reevaluate and refine their services to uphold the trust and expectations of their loyal customers.
A A Perkins
59 days ago

2 orders cancelled in lower than two weeks

My overview for Feeling upset – I ordered a sweatshirt and an identical beanie, acquired solely the beanie, and the sweatshirt was cancelled with out rationalization. Decided, I ordered a brand new sweatshirt per week later, checking their web site to make sure it was out there. Regardless of extra inventory proven, my order was refunded once more right now with none notification from them. Disappointing for a model like Pimples Studios; received’t be making any future purchases. Thumbs down 👎, enhance your providers!
R realogic
170 days ago

Exceptional Customer Service Beyond Expectations

I had the most heartwarming experience with Let me share my extraordinary encounter with their customer support. My wife had purchased a magnificent bag from their flagship store in Beijing, which unfortunately lost an internal accessory, a mirror, after just a month. Desperate to replace it, we reached out to their support team, not expecting much. To our surprise, within just thirty minutes, we received a prompt and empathetic response from the customer support. They went above and beyond, swiftly contacting the manufacturing team. And here's the best part - they shipped the lost mirror to our doorstep, completely free of charge! Who does that nowadays? It was truly remarkable and heartening. I want to express my deepest gratitude to Gillian, who not only handled our request with remarkable speed, but also displayed the most exquisite manners throughout. This level of care and attention is rare to find, and it has left a lasting impression on us. Thank you,, for setting a new standard in customer service excellence.
R realogic
170 days ago

Exceptional Customer Service Went Above and Beyond Expectations

I can't help but express my immense appreciation for the outstanding customer support I received from Let me share an exceptional experience that truly stands out. After my wife purchased a bag from their flagship store in Beijing, we unfortunately lost the mirror that came with it. We reached out to their support team to inquire about purchasing a replacement. To our surprise, within just half an hour, we received a prompt and empathetic response. The customer support representative, Gillian, not only handled our request with remarkable efficiency but also went the extra mile by coordinating with the manufacturing team to have the lost mirror shipped to our home at absolutely no cost. This level of personalized care and attention to detail is truly rare to come by. It's moments like these that redefine customer service excellence. Thank you,, and a special thank you to Gillian for your exceptional support and impeccable service. This experience has undoubtedly earned our long-term loyalty and trust.
R realogic
170 days ago

A Heartwarming Gesture of Exceptional Customer Care

Sharing my delightful experience with Not often do real-life encounters surpass the glowing reviews you come across. Let me share my unique story. A bag purchased by my wife from their Beijing flagship store had a mishap - the misplaced mirror that came with it. In a bid to replace this internal accessory, we contacted the customer support team. To our amazement, within just thirty minutes, we received a swift response, assuring us of assistance. The support staff promptly liaised with the manufacturing team who, without any additional cost, dispatched the missing mirror directly to our doorstep. Talk about going above and beyond! A heartfelt appreciation to Gillian, who not only expedited our request but did so with grace and poise. Such exemplary service is truly a rarity in today's fast-paced world, making our experience with one to remember for all the right reasons.
C Colm O'Molloy
195 days ago

Exceptional Products, Disappointing Customer Service: My Honest Experience with

As a long-time customer of, I have always admired the quality of their products. However, my recent experience with their customer service left me deeply disappointed. When I received a mislabeled and mis-sized item, I expected a seamless resolution process in line with UK consumer standards. Instead, I found myself frustrated by the lack of efficient dispute resolution. Despite providing measurements to support my claim, I was met with unnecessary delays and requests for additional information. It was disheartening to see the company prioritize procedure over promptly addressing the faulty item. Even after proving the discrepancy in sizing, I was only offered a 20% discount on a new pair, citing the elapsed time since the purchase. This experience was disheartening, especially considering the substantial investment I have made in over the years. While I continue to appreciate their exceptional products, I sincerely hope for an improvement in their customer service and dispute resolution processes.
C Colm O'Molloy
195 days ago

Exceptional Products, Unfortunate Customer Service Experience

After being a loyal customer of for several years, I recently had a disappointing experience with their customer service that I feel compelled to share. While I have always admired the quality of their products, I encountered an issue with a mislabeled/mis-sized item in my order. Unfortunately, the resolution process was not in line with UK consumer standards and left much to be desired. Upon receiving the mis-sized item, I reached out to their customer service team in hopes of a swift resolution. However, I was disheartened by the lengthy and inefficient process they had in place. Instead of promptly offering a replacement, I was asked to provide measurements, which felt like a needless waste of time given the evident mislabeling. After complying with their request and proving that the item was indeed mis-sized, I was only offered a mere 20% discount on a new pair. This response was particularly disheartening, especially considering the faulty nature of the item and the significant amount of business I had previously brought to the company. Although I have always held their products in high regard, this experience with their customer service procedures fell short of my expectations. It pains me to say that the lack of efficient resolution and the unsatisfactory response to a genuine issue has left me feeling disheartened. I sincerely hope that takes steps to improve their customer service procedures, as I believe their products truly deserve a more supportive and customer-oriented approach.
C Colm O'Molloy
195 days ago

Resilient Quality, but Disheartening Dispute Resolution

As a dedicated shopper on, I have always admired the quality of their products. However, I recently encountered an issue with a mislabeled and mis-sized item that truly tested my loyalty. Despite my initial excitement to receive my order, the disappointment set in when I discovered the erroneous labeling on the jeans I had eagerly awaited. The distressing part of this experience was not the mistake itself, but rather the ordeal I had to go through to seek a resolution. The customer service team requested measurements, prolonging the process instead of promptly offering a replacement. I went the extra mile, providing the measurements only to confirm that the jeans were indeed not as labeled. To add insult to injury, instead of acknowledging the fault and offering a seamless solution, I was merely offered a meager 20% discount on a new pair. The justification provided was unsettling - citing the elapsed time since the purchase, despite the clear fault lying with the product itself. This encounter with's disputes procedures left me disheartened. As a loyal customer who has invested significantly in their products, I had expected better handling of such matters. While the products continue to showcase resilience in quality, the same cannot be said for the dispute resolution and customer service aspects. It's disheartening when a brand you've held in high regard disappoints in such a manner.
S Stanislav Stan
201 days ago

Looks really good BUT

I recently had the pleasure of purchasing from, and I must say, the products looked really good. The designs were stunning, and I was immediately drawn to them. However, after washing, I found the materials to be quite delicate, making it a bit challenging to do the laundry. While some of the materials did not feel as breathable as I had hoped, the aesthetics and style of the products were truly impressive. On the downside, I did encounter some issues with their customer service, and it left much to be desired. Despite these setbacks, I still appreciate the quality and design of their products. Overall, offers some truly beautiful pieces, and I'd recommend them to anyone who values sophisticated and unique fashion.
A Anonymous
232 days ago

Acne Studios: A Company That Takes Its Time, But Worth the Wait

As a dedicated shopper, I always strive to find the best quality and service. When I came across Acne Studios, I was excited to make a purchase. After I returned an item, I did find that it took a bit longer than expected to receive my refund. While this did make me wonder about the legality of the process, I can't deny that the quality of the products and the customer service I received were top-notch. So, while the refund process might need some improvement, the overall experience with Acne Studios has left me satisfied and willing to shop with them again.
A Astrid
354 days ago

Exceeding Expectations: A Heartfelt Testimonial for Acne Studios

The estimated delivery date for my recent purchase from Acne Studios completely exceeded my expectations. I was initially hesitant to order from the website after reading a negative review about the delivery time. However, I decided to give it a try and I'm so glad that I did. Not only did my order arrive the next day as promised, but the quality of the product was exceptional. The attention to detail and craftsmanship truly showcased the brand's dedication to excellence. Furthermore, the customer service team went above and beyond to ensure that I had a positive experience with my purchase. I am genuinely impressed with Acne Studios and I will definitely be a returning customer. The delivery time was not only incredibly prompt, but the product itself surpassed all of my expectations. I highly recommend Acne Studios to anyone looking for high-quality fashion items and exceptional service. Thank you, Acne Studios, for providing such a wonderful shopping experience.


Acne Studios is a renowned luxury fashion brand that offers a wide range of high-quality clothing, accessories, and footwear for men and women. With a strong focus on minimalist and modern designs, the brand has gained popularity worldwide. Acne Studios' official website,, serves as a platform for customers to explore and purchase their products online. In this editorial review, we will delve into various aspects of to provide you with an in-depth understanding of the brand's offerings and services.

Pros and Cons

  • Pros:
    • Extensive collection of fashion-forward and high-quality products
    • User-friendly website interface with easy navigation
    • Responsive and informative customer support
    • Secure and reliable payment options
    • Regular promotions and discounts
  • Cons:
    • Higher price point compared to budget-friendly brands
    • Limited availability of certain popular items

User Experience

Acne Studios' website offers a seamless user experience with its clean and intuitive design. The homepage displays a visually appealing layout that showcases the latest collections, highlights ongoing promotions, and features curated looks. Navigating through the website is effortless, thanks to the well-organized categories and filters.

Pricing and Value for Money

While Acne Studios' products are positioned in the higher price range, they are known for their impeccable craftsmanship and premium materials. Customers can expect to invest in long-lasting pieces that stand the test of time. The brand's commitment to quality justifies the price, making it a worthwhile investment for those seeking durable and fashionable items.

Customer Service

Acne Studios prioritizes customer satisfaction and offers reliable customer support. Their responsive team can be contacted via email or phone, and they strive to provide helpful and prompt assistance. Additionally, the website features a comprehensive FAQ section that addresses common queries, ensuring customers can find answers quickly.

Product Quality and Selection

Acne Studios is renowned for its exceptional product quality. Each item is carefully crafted with attention to detail, using high-quality materials and fabrics. The brand maintains a wide selection of products, including clothing, shoes, accessories, and even special collaborations. From tailored suits to statement outerwear, Acne Studios caters to various fashion preferences.

Website Usability boasts a user-friendly interface that allows customers to effortlessly browse and purchase products. The website loads quickly, ensuring a smooth shopping experience. The navigation menu, search function, and filters make it convenient for users to find specific items or explore different categories. The minimalist design aesthetic aligns with the brand's overall image, creating a cohesive experience.

Returns and Exchanges

Acne Studios understands that not every purchase may be perfect, and therefore, offers a hassle-free returns and exchanges policy. Customers can request returns within a specified time frame and receive a refund or opt for an exchange. The brand provides detailed instructions on the website, along with transparent guidelines, making the process straightforward and efficient.

Promotions and Discounts

Acne Studios frequently runs promotions and discounts, allowing customers to enjoy savings on their purchases. These promotions can range from seasonal sales to exclusive offers for newsletter subscribers. By keeping an eye on the website and subscribing to their newsletter, customers can take advantage of these opportunities to acquire their favorite Acne Studios products at discounted prices.


Acne Studios has established a strong reputation in the fashion industry for its modern and distinctive designs. The brand's commitment to quality, attention to detail, and consistent delivery of stylish products have garnered the loyalty and trust of fashion enthusiasts and influencers worldwide. Acne Studios' presence in renowned fashion shows and collaborations with esteemed designers further solidify its reputation as a trendsetting luxury brand.

Payment Options offers secure and convenient payment options to enhance customer satisfaction. Users can complete their transactions using major credit cards, debit cards, and alternative payment methods, such as PayPal. The website maintains encryption and security protocols to safeguard customers' sensitive information during the payment process.

Loyalty Programs

Currently, Acne Studios does not have a dedicated loyalty program. However, customers can still enjoy exclusive perks and benefits by subscribing to the brand's newsletter. Subscribers receive regular updates on new collections, promotions, and exclusive offers, ensuring they stay informed and have access to exciting opportunities.

Customer Reviews

Customer reviews are an essential part of the shopping experience, providing valuable insights and feedback. Acne Studios' website features product reviews where customers can share their thoughts and opinions on purchased items. This feature helps potential buyers gain a better understanding of the product's fit, quality, and overall satisfaction levels, ensuring confident purchasing decisions.

Community Involvement

Acne Studios actively engages with its customers and the wider fashion community through collaborations, events, and partnerships. The brand collaborates with artists, musicians, and designers to create unique collections that resonate with their audience. They also participate in community-driven initiatives and support charitable causes, reflecting their commitment to social responsibility.

Shipping and Costs

Acne Studios offers worldwide shipping, ensuring customers from various locations can access their products. The brand provides detailed shipping information on their website, including estimated delivery times and associated costs. Shipping costs may vary depending on the destination and the total value of the order. Acne Studios endeavors to dispatch orders promptly, ensuring a timely and reliable delivery service.

In conclusion, Acne Studios' official website,, demonstrates a strong commitment to providing a seamless and luxurious shopping experience. From their extensive product range and exceptional quality to their user-friendly interface and reliable customer service, the brand upholds its reputation as a highly regarded fashion house. While the prices may be higher compared to some other brands, the investment in Acne Studios' products ensures long-term value and style. Whether you are a fashion enthusiast or seeking timeless wardrobe essentials, offers a sophisticated and rewarding shopping experience.