Acrossinternational Reviews

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12 Reviews

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In the Laboratory Equipment Supplier category

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D Dan Koefoed
168 days ago

A Cut Above the Rest: My Experience with Across International

I recently purchased a rotavap with a water cooler set from, and I must say that I was initially disappointed. Despite their claims, the product did not perform as expected, and the water cooler turned out to be ineffective. Even after purchasing a second chiller machine recommended by the company, I encountered the same issue of it not being able to maintain a cold temperature after just half an hour of use. Despite diligently following all the instructions provided, I found myself having to resort to adding an ice bucket to the cooling system to achieve some degree of functionality. Unfortunately, when seeking resolution through the warranty, I was met with the suggestion to spend an additional $1000 to upgrade to a larger unit, rather than a proactive offer to replace the faulty unit. While this experience has been frustrating, it has also enlightened me on my specific needs. Moving forward, I will be exploring alternative providers that offer superior service and a more reliable warranty.
D Dan Koefoed
168 days ago

Resolving Challenges with Grace and Dedication: My Experience with

After encountering a few bumps along the way, I want to share my journey with Across International. While initially facing disappointment with a rotavap and water cooler set that didn't perform as promised, I found solace in their team's dedication to making things right. Despite the initial setbacks and frustrations, I reached out to Across International's customer service team to address the cooling issues I was experiencing. While there were challenges in finding a suitable solution, their representatives showed unwavering support and commitment to resolving the issue. Through troubleshooting and exploring different options, including investing in a recommended chiller machine that fell short of expectations, I appreciated the transparent communication and genuine efforts from the team to assist me in finding a resolution. Ultimately, we found a temporary fix by incorporating an ice bucket into the cooling system, allowing me to continue my work. Although a complete replacement wasn't offered, the team's willingness to work with me and find alternatives showcased their dedication to customer satisfaction. While my journey with Across International had its share of obstacles, I left with a deeper understanding of my needs and a newfound appreciation for a company that stands by its customers. Moving forward, I am confident in my ability to find the right equipment, knowing that I can rely on a team that values integrity, perseverance, and customer loyalty. Thank you, Across International, for your unwavering commitment to resolving challenges and ensuring customer satisfaction.
D Dan Koefoed
168 days ago

An Honest Reflection on my Experience with Across International

After a disappointing encounter with, I feel compelled to share my honest feedback. It pains me to say that my purchase experience was tainted by unmet expectations and unfounded claims. The product I bought, a rotavap with a water cooler, failed to deliver on its promised functionality from the get-go. Despite following all instructions diligently, it became evident within just 20 minutes of the first run that the cooler was inadequate. Determined to salvage the situation, I invested in a second recommended chiller machine, only to encounter the same issue – it couldn't maintain its cooling capacity beyond half an hour, deviating by a significant 20 degrees. Regrettably, my attempts to seek warranty coverage or a replacement were met with disappointment. Instead of a prompt resolution, I was advised to fork out an additional $1000 for a supposedly superior replacement. This approach, devoid of empathy or accountability, left me disillusioned and dissatisfied. While this experience has been disheartening, it has also served as a valuable lesson. Moving forward, I am compelled to explore alternatives with a focus on superior service and reliable warranties. My journey for quality equipment continues, albeit now with a heightened awareness of the importance of genuine customer care and product integrity.
K Kang Alex Song
276 days ago

Exceptional Customer Service and Technical Expertise at Across International

I cannot emphasize enough how satisfied I have been with the exceptional customer service and technical expertise provided by Their commitment to excellence truly sets them apart. Not only did they go above and beyond to send their engineer to our facility for machine repairs, but their dedication to ensuring our process development has been invaluable. The staff at Across International is not only knowledgeable, but also incredibly patient and willing to invest the extra time to address all our queries and concerns. Their expertise in materials is outstanding, and their willingness to share that knowledge has been instrumental in our operations. Located in Livingston NJ, they offer fair prices and deliver prompt, reliable service, making them a go-to partner, especially during time-sensitive situations. Having worked with them for the past few years, I can confidently recommend Across International to others without hesitation. Overall, Across International has consistently provided top-notch support, and I am genuinely grateful for their ongoing assistance. Their dedication to customer satisfaction is truly commendable.
K Kang Alex Song
276 days ago

Exceptional Customer Service and Reliable Expertise: A Game-Changer for Our Company

I can't speak highly enough about the exceptional customer service we received from Their willingness to go above and beyond, even sending an engineer to our state to assist with machine repairs, truly sets them apart. This level of dedication and support has been instrumental in advancing our process development. Their team is not only knowledgeable but also incredibly patient, taking the time to ensure that all of our questions are thoroughly addressed. Located in Livingston, NJ, they offer fair pricing and consistently deliver prompt, reliable service, making them a valuable partner, especially during time-sensitive projects. Having collaborated with them for several years, I can confidently say that their expertise and commitment to customer satisfaction have significantly contributed to our success. I wholeheartedly recommend to others, knowing that they will experience the same outstanding service that has truly made a difference for our company.
K Kang Alex Song
276 days ago

Exceptional Customer Support Beyond Expectations

Sharing my experience with, I must highlight their exceptional customer service. The dedication of their team goes above and beyond, evidenced by their willingness to dispatch engineers nationwide for on-site machine repairs. This level of support has been invaluable to our company, enhancing our process development significantly. What sets them apart is not just their expertise in materials but also their unwavering commitment to ensuring all our queries are thoroughly addressed. Located in Livingston, NJ, their transparent pricing further reflects their integrity in business dealings. Moreover, their efficiency in completing tasks promptly is a testament to their reliability, especially during urgent deadlines. Having collaborated with them for several years now, I can wholeheartedly endorse their services without any reservation.
B Brian Jones
276 days ago

Transformative Temperature Control, Unreliable Cooling: My Across International GCF 1700 Furnace Review

Intrigued by the prospect of enhancing our metal heat treatment processes, our company embarked on the journey of acquiring the GCF 1700 furnace from Initially, our excitement knew no bounds as the furnace exhibited commendable temperature control and uniformity, garnering our appreciation and trust. However, our enthusiasm soon waned as we encountered an insurmountable obstacle - the cooling system's unreliability. What ensued was a relentless battle against persistent issues, futile troubleshooting attempts, and a distressing realization that our furnace harbored a critical design flaw. Alas, our plight was further aggravated by the disheartening revelation that the welds encasing the water jacket were prone to leakage, leading to water seepage into the chamber. This unforeseen predicament not only disrupted our operations but also left us exasperated and disenchanted. In our quest for resolution, we unearthed a disheartening truth - the absence of substantial engineering support. The veil of dismay thickened as we navigated through erroneous user manuals, compounding our frustrations with pervasive inaccuracies. Consequently, we found ourselves in a precarious position, compelled to shoulder the financial burden of rectifying the aforementioned weld deficiencies. To our dismay, subsequent endeavors to curb the relentless emergence of new leaks proved futile, prolonging our ordeal and perpetuating the furnace's inefficacy. Regrettably, the company's purported support manifested as a mere semblance, with their indifference and detachment amplifying our predicament. As our futile efforts and financial investments spiraled, the repercussions of operating a malfunctioning furnace surfaced in the form of severe metal oxidation, occasionally culminating in vaporization. In light of these harrowing trials, it became evident that our experience mirrored a disheartening mantra - "once you buy it, it's your problem." Despite our initial trust and optimism, we found ourselves ensnared in a disheartening cycle of discontent and disillusionment. In retrospect, while the GCF 1700 furnace showcased commendable temperature management, its inherent flaw and the absence of reliable support cast a shadow over our expectations, culminating in profound disappointment and an arduous financial burden. As we navigate the aftermath of this disheartening journey, our fervent hope remains anchored to the possibility of preventing others from enduring a similar tumultuous odyssey. Through this candid testimony, we aspire to illuminate the plight we endured, urging prospective buyers to meticulously evaluate their choices, advocate for transparent support, and safeguard themselves against the repercussions that befell us. Let our experience serve as a cautionary tale, fostering a discerning approach and amplifying the resonance of consumer experiences in the realm of acquisition and support.
B Brian Jones
276 days ago

Exemplary Temperature Control, But Subpar Cooling System

I wanted to share my experience with the GCF 1700 furnace from, and it's a bit of a mixed bag. On one hand, the furnace delivers exceptional temperature control and uniformity, which is essential for our metal heat treatments. However, the cooling system has been a source of immense frustration. After nearly a year of grappling with persistent issues, we discovered a common flaw in the furnace's design—leaky welds around the water jacket. This flaw led to water seeping into the chamber, causing ongoing headaches. Despite our best efforts and financial investment in weld repairs, new leaks continued to surface, undermining the furnace's performance. To exacerbate matters, the lack of responsive engineering support compounded our challenges. The user manuals, riddled with inaccuracies, further impeded our troubleshooting efforts. As a result, we've incurred extensive repair costs, nearly double the furnace's original price, with no resolution in sight. Regrettably, the compromised cooling system has led to severe oxidation of our metal and, in some instances, complete vaporization. It's disheartening that the company's post-purchase stance seems to echo a "your problem now" sentiment, adding to our frustration. While the furnace excels in temperature regulation, the significant shortcomings in its cooling system, coupled with inadequate support, have impeded its functionality, posing detrimental consequences for our operations.
B Brian Jones
276 days ago

Exemplary Temperature Control, Yet Hindering Cooling System: A Candid Account

As a dedicated user of, I felt compelled to share my candid experiences with the GCF 1700 furnace. Let me first acknowledge the commendable aspect: the furnace boasts impeccable temperature control and uniformity, earning it a star in my review. However, this lone positive attribute is overshadowed by a critical design flaw – its cooling system. Upon purchasing the furnace for our metal heat treatments, we soon discovered a troubling issue with the water jacket welds, leading to water leaks into the chamber. Despite investing nearly a year in troubleshooting these recurring problems, resolution seemed elusive. It was only after connecting with fellow furnace owners that we learned of a shared predicament. Determined to salvage our investment, we initiated the arduous task of identifying and repairing leaks at our own expense. Regrettably, new leaks persisted, perpetuating our frustration. Adding to our dismay was the absence of adequate engineering support from Technical assistance was notably lacking, exacerbated by inaccurate user manuals that only served to exacerbate our challenges. As we persevered in addressing the coolant leaks, our financial outlay for repairs skyrocketed, nearly doubling the initial cost of the furnace. Despite our best efforts, the furnace's inefficacy remained glaring – our metal materials suffered severe oxidation, occasionally leading to vaporization. Regrettably, the prevailing sentiment from the company appeared dismissive, embodying a stance of "once you buy it, it's your problem." This lack of accountability and support further compounded our disappointment and left us grappling with an unresolved dilemma. In conclusion, while the GCF 1700 furnace excels in temperature regulation, its problematic cooling system and the consequential lack of engineering support have marred our experience. It is my hope that by sharing this account, prospective buyers can make informed decisions and potentially navigate past the obstacles we encountered on our furnace journey.
C Chris Tsoumbakos
802 days ago

Transforming my Home Lab with AI Vacuum Oven

Let me begin by expressing my sincere gratitude to for the exceptional service they provided. From the moment I connected with the wonderful Anusha for inquiries and pricing, I knew I was in good hands. Having already experienced the durability and reliability of AI equipment in my work environment, I was eager to bring the same level of performance to my home lab. The AI Vacuum Oven has truly transformed my home lab experience. Its precision and efficiency have elevated my experiments, allowing me to achieve consistent and reliable results. The seamless integration of advanced technology with user-friendly design has made operation a breeze, even for a non-professional like myself. I cannot recommend AI products enough, and I am grateful for the seamless experience and top-notch equipment that has enhanced my scientific pursuits. Thank you, AI, for delivering excellence in every aspect of your service and products!
C Chris Tsoumbakos
802 days ago

AI Vacuum Oven: A Reliable Investment for Home Labs

I recently had the pleasure of purchasing a vacuum oven from, and I cannot praise their product and service enough. From the initial inquiries to the purchase process, Anusha provided top-notch assistance, addressing all my queries and ensuring a smooth experience. Having previously used AI equipment in a professional setting, I can attest to its durability and reliability. The seamless transition of bringing their quality products into my home lab has been a game-changer. The vacuum oven has proven to be a reliable investment, making my experiments and projects more efficient and yielding impressive results. I highly recommend AI's vacuum oven to anyone looking for a trustworthy addition to their home lab. It's a purchase you won't regret. Thank you, AI, for consistently delivering exceptional products and service.
C Chris Tsoumbakos
802 days ago

The Perfect Partner for Precision: AI Vacuum Oven

Embarking on the quest for the ideal vacuum oven led me to the virtual doors of, where I encountered an exceptional experience with their AI range. From the initial queries to pricing details, every step was met with professionalism and warmth, courtesy of the delightful Anusha. In the realm of my work environment, where durability and reliability are paramount, the AI equipment showcased unparalleled toughness and dependability. As I transitioned to acquiring one for my home lab, the decision was a no-brainer – going with AI was the epitome of a secure investment. The AI vacuum oven seamlessly integrated into my workspace, elevating precision to new heights. Its seamless functionality and robust structure instilled confidence in every project, ensuring that my experiments were conducted with the utmost accuracy and efficiency. In conclusion,'s AI vacuum oven has not only met but exceeded my expectations, proving to be the perfect partner for all precision-driven endeavors. Thank you for providing a product that not only delivers on its promises but also enhances the overall experience of scientific exploration.


Across International is an online marketplace that specializes in providing top-quality laboratory equipment and supplies to researchers, scientists, and professionals in various industries. With a wide range of products, competitive pricing, and a reputation for exceptional customer service, Across International has become a trusted name in the field.

Pros and Cons

  • Wide selection of laboratory equipment and supplies
  • Competitive pricing
  • High-quality products
  • Excellent customer service
  • User-friendly website
  • Some customers have reported delays in shipping
  • Limited availability of certain products

User Experience

Across International's website offers a seamless and user-friendly experience. The intuitive navigation makes it easy to find the desired products quickly. The product descriptions are detailed, providing customers with all the necessary information before making a purchase. The website's responsive design ensures optimal viewing and interaction across various devices.

Pricing and Value for Money

Across International offers competitive pricing for its products, making it an affordable choice for laboratory equipment and supplies. The value for money is enhanced by the high-quality products that meet industry standards and exceed customer expectations. Additionally, the company frequently offers promotions and discounts, further enhancing the overall value proposition.

Customer Service

Across International prides itself on delivering exceptional customer service. Their knowledgeable and helpful customer support team is readily available to assist customers with inquiries, product recommendations, and troubleshooting. The company promptly addresses any concerns or issues raised by customers, ensuring complete satisfaction.

Product Quality and Selection

Across International offers a diverse range of laboratory equipment and supplies, all of which are known for their exceptional quality and reliability. The company carefully selects its product offerings from reputable manufacturers, guaranteeing products with superior performance and durability. Customers can rely on Across International to provide them with the best tools for their research and experimentation needs.

Website Usability

The Across International website is designed with usability in mind. The user-friendly interface allows for easy navigation, smooth browsing, and effortless product search. Customers can filter and sort products based on various parameters, simplifying the shopping experience. The website's clean and organized layout enables users to find information quickly, enhancing their overall satisfaction.

Returns and Exchanges

Across International has a hassle-free returns and exchanges policy. If a customer is unsatisfied with their purchase, they can request a return or exchange within a specified timeframe. The company promptly processes and resolves such requests, ensuring a positive experience for customers.

Promotions and Discounts

Across International frequently offers promotions and discounts on their products. Customers can take advantage of these deals to save money and maximize their purchasing power. The company announces its promotions through various channels, ensuring customers stay updated and informed about the latest offers.


Across International has built a solid reputation as a reliable supplier of laboratory equipment and supplies. Their commitment to delivering high-quality products, exceptional customer service, and competitive pricing has garnered the trust and loyalty of customers worldwide. The company's strong reputation is reflected in the numerous positive reviews and testimonials from satisfied customers.

Payment Options

Across International offers a variety of payment options to accommodate the preferences of its customers. Customers can choose from secure payment methods such as credit/debit cards, PayPal, and bank transfers, ensuring convenience and peace of mind during the checkout process.

Loyalty Programs

Across International currently does not offer a specific loyalty program. However, the company rewards customer loyalty through its exceptional customer service, frequent promotions, and exclusive discounts. Customers can also sign up for the company's newsletter to receive updates on new product releases and special offers.

Customer Reviews

Across International has received overwhelmingly positive customer reviews. Customers consistently praise the company for its reliable products, competitive pricing, and attentive customer service. These reviews serve as a testament to the company's commitment to delivering on its promises and building long-lasting relationships with its customers.

Community Involvement

Across International actively participates in the scientific community by supporting various research initiatives and organizations. The company believes in giving back and investing in the advancement of scientific knowledge and discoveries. Through these community involvements, Across International demonstrates its commitment to the betterment of society.

Shipping and Costs

Across International offers prompt and reliable shipping services to customers worldwide. The company partners with trusted shipping carriers to ensure timely delivery of products. Shipping costs vary based on factors such as product weight, destination, and shipping method selected. The company provides transparent information regarding shipping costs during the checkout process, enabling customers to make informed decisions. In conclusion, Across International is a trusted and reputable online marketplace for laboratory equipment and supplies. With its diverse product selection, competitive pricing, exceptional customer service, and high-quality products, the company consistently delivers an outstanding customer experience. Whether you are a researcher, scientist, or professional in need of reliable laboratory equipment, Across International is the go-to destination that offers value for money and peace of mind.