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Davoud Kanani
Exceptional Delivery Service, Disappointing Product Quality
I recently purchased a gas grill from activa-grills.de and was impressed with the swift delivery. However, my excitement quickly turned into disappointment upon inspecting the product. The grill arrived with significant dents and damage, rendering it unusable with cabinet doors unable to close properly. Despite the offer of a discount in exchange for keeping the damaged item, I opted for a full refund due to the extent of the damage. While the refund process was efficient, I was not informed in advance about the return shipping responsibility, which was an unexpected inconvenience. Although the delivery service was exceptional, the product quality was highly disappointing. D
Davoud Kanani
Absolutely Swift Delivery, Yet Quality Oversight Lamented
Sharing my experience with activa-grills.de: I must commend the timely delivery of the gas grill I ordered. However, a slight delay in delivery for a thorough quality check would have made a world of difference. Upon unpacking, I discovered multiple dents and crushes on the appliance, rendering the cabinet doors unable to close properly. After contacting customer service, they offered a discount if I chose to keep the damaged item, which despite their efforts, seemed too risky given the extent of the damage. While the refund process was expedited, I was taken aback by the requirement to return the bulky item to the post office, a detail I wish I had been informed about earlier. Despite these setbacks, the customer service was responsive and understanding throughout, helping to alleviate some of the inconvenience faced. D
Davoud Kanani
Quick Delivery, Yet Disappointing Product Quality – Mixed Feelings for activa-grills.de
Through my recent experience with activa-grills.de, I encountered a mix of positives and negatives. Firstly, I appreciated the swift delivery of the gas grill I ordered. However, the excitement of receiving it was quickly overshadowed by the disappointment upon unboxing. The device arrived with significant dents and crush marks, rendering it impossible to close the cabinet doors properly. Upon raising the issue with customer service, they offered a partial refund if I chose to keep the damaged item. Considering the extent of the damage, I felt uneasy about accepting this offer. Nonetheless, the process of initiating a return was efficient, and I promptly received a refund. It is worth noting that I was taken aback by the requirement to transport the bulky and defective product to the post office, a detail that I wish had been communicated earlier in the process. While activa-grills.de demonstrated commendable speed in delivery and refund processing, the lack of quality control measures resulted in a disappointing experience. Moving forward, I hope they prioritize product inspection before dispatch to ensure customer satisfaction and prevent similar incidents.
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