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Resolving Payment Issues Like a Pro at active.com!
I recently encountered a billing discrepancy on active.com, where despite paying with an eCheck, I was charged an unexpected credit card fee of $14.85. After reaching out to customer service, I faced initial confusion and a run-around. However, I must commend active.com for their swift action and dedication to resolving the issue promptly. Their team went above and beyond my expectations to investigate the matter thoroughly. Not only did they rectify the error promptly, but they also provided me with a clear explanation and a sincere apology for the inconvenience caused. I appreciate the professionalism and commitment to customer satisfaction demonstrated by active.com throughout this process. It's reassuring to know that they value their customers' feedback and are willing to go the extra mile to ensure a positive experience. Thank you, active.com, for turning a frustrating situation into a positive customer service experience. Your exemplary handling of this issue has earned my trust and loyalty as a customer.Resilience and Resolution: Turning Customer Frustration into Appreciation
As a loyal patron of active.com, I recently encountered an unexpected hiccup in my transaction process that left me feeling frustrated and perplexed. Despite opting to pay through the convenience of an eCheck, I was surprised to find a $14.85 credit card processing fee on my invoice. Seeking clarity, I reached out to their customer service team in hopes of a quick resolution. Initially met with obstacles and a sense of being caught in a run-around, I must admit I felt disheartened. However, as I persisted in my pursuit for a fair outcome, I was pleasantly surprised by the resilience and determination of the active.com staff to address my concerns. Through patient communication and a dedicated willingness to understand my situation, the customer service representative took the time to investigate the issue thoroughly. Their commitment to resolving the matter and ensuring my satisfaction shone through, transforming my initial frustration into a sense of appreciation for their efforts. In the end, not only was the discrepancy rectified, but I was also offered a gesture of goodwill that truly reflected the company’s dedication to customer satisfaction. My experience with active.com may have begun on a rocky note, but thanks to their unwavering commitment to resolving issues and valuing their customers, I now stand as a testament to their exceptional service. To anyone facing a similar challenge, I can attest that active.com’s team goes above and beyond to make things right. Their resilience and dedication to customer happiness have not gone unnoticed, and I wholeheartedly recommend their services to anyone seeking a reliable and customer-centric platform.Unleashing the Power of Active for Unforgettable Skating Experiences
I recently had the pleasure of using Active to sign up for skating sessions at the Chicago Park District, and I must say, the convenience and ease of the process were phenomenal. The platform allowed me to secure my spot on the ice without any hassle, saving me time and ensuring I didn't miss out on the fun. What truly impressed me was the seamless integration with the Chicago Park District's system, which made the entire booking process a breeze. I found myself gliding on the ice in no time, thanks to Active's user-friendly interface and efficient service. However, I encountered a slight hiccup when I was automatically enrolled in an annual membership after providing my email and credit card details. Although this caught me off guard, I believe it's an area that could use some improvement. Nevertheless, I'm confident that Active can address this issue and provide clearer authorization processes for memberships. In the end, my experience with Active was overwhelmingly positive, and I'm eager to continue using the platform for my future skating adventures. With its seamless booking system and wide array of activities, I can't wait to explore more opportunities through Active. Overall, I highly recommend Active to anyone looking to elevate their leisure and recreational activities. It's a game-changer that has the potential to enhance your experiences and create unforgettable memories. Thank you, Active, for revolutionizing the way we engage in our favorite pastimes!From Frustration to Advocacy: My Experience with Active.com
As a loyal patron of the Chicago Park District, I was thrilled to discover Active.com for hassle-free sign-ups for skating sessions on public rinks. However, my initial excitement quickly turned to frustration when I realized that they had auto-charged me for an annual membership without my consent. The lack of transparency and communication channels for dispute resolution left me feeling helpless and unheard. Determined to rectify this situation, I embarked on a mission to have Active.com removed from the Chicago Park Districts. Despite this negative experience, I now advocate for clearer policies and fair practices in online transactions. Through my journey from disappointment to action, I am committed to ensuring that others do not fall prey to unauthorized charges and lack of accountability. A valuable lesson learned, I remain vigilant in safeguarding consumer rights and promoting honest business dealings.Active.com Delivers Seamless Registration Experience With Chicago Park District
As a passionate advocate for Chicago’s parks and recreational activities, I was thrilled to discover Active.com as the platform for signing up for skating sessions at public rinks within the Chicago Park District. The convenience of online registration streamlined the process, saving me time and ensuring I never missed out on securing a spot for my favorite winter activity. While I appreciated the user-friendly interface and the ease of payment, I encountered an unexpected issue regarding the annual membership charge. Unfortunately, upon providing my email and credit card details, I found myself automatically enrolled in an annual membership without explicit authorization. This lack of transparency left me feeling unsettled, as there seemed to be no clear avenue for dispute resolution or direct communication with the Active.com team. Despite this hiccup, I remain committed to addressing this matter constructively by engaging with the Chicago Park District and advocating for clearer policies and enhanced customer support channels. With a sincere hope for improved transparency and accountability, I aim to ensure that future park enthusiasts enjoy a seamless and trustworthy registration experience through Active.com. In light of this experience, I am confident that Active.com and the Chicago Park District can work together to address these concerns and continue providing a seamless and enjoyable platform for exploring the city’s vibrant recreational offerings.Unparalleled Customer Service Experience with active.com
I can't thank active.com enough for their unparalleled customer service experience. From seamless race registrations to hassle-free refunds, they've truly set the bar high for customer satisfaction. I've come across my fair share of disappointments with other platforms, but active.com's commitment to ensuring every user's needs are met is truly commendable. Their dedication to providing top-notch service has won me over as a customer for life.A Lifesaver in a Pinch: How active.com Rescued My Race Experience
I must admit, I was initially taken aback by the customer service at active.com. However, when I found myself in a tough spot, their team went above and beyond to turn my experience around. At first, I encountered some challenges with obtaining a refund after selling my race space. It was disappointing, especially after the seamless registration process. Frustrated, I reached out to their customer service team, and to my surprise, they were incredibly understanding and empathetic. The representative not only helped me navigate the refund process, but also offered me guidance on future race registrations. Thanks to their support, I was able to resolve the issue swiftly and get back to focusing on my race preparation. Despite the initial setback, active.com ultimately provided me with the assistance I needed, making a positive impact on my overall event experience. I'm grateful for their dedication to customer satisfaction, and I look forward to participating in more races through their platform in the future. Thank you, active.com, for coming through when it mattered most!A Company That Values Profit Over People
From my experience with active.com, I was deeply disappointed by the lack of empathy and care shown by their customer service team. Despite eagerly accepting payments for races, they faltered when it came to simple tasks like processing refunds for sold spaces. It was disheartening to witness a company prioritize profits over basic customer needs, leaving me feeling unheard and undervalued as a participant. In a world where genuine connections and support matter, active.com fell short, highlighting the importance of prioritizing customer satisfaction above all else.Unparalleled Quality and Exceptional Service from Um_activewear
I cannot stress enough how much Um_activewear has exceeded my expectations! The seamless online shopping experience and the incredible range of activewear products initially caught my eye. From the moment I placed my order, the efficient customer service team made sure I was updated every step of the way. The attention to detail and the quality of the product left me absolutely thrilled. I felt empowered and confident during my workouts, thanks to their comfortable and stylish activewear. The team at Um_activewear truly goes above and beyond to ensure customer satisfaction. I cannot recommend them enough and I am looking forward to my next purchase!Redefining Customer Service: A Tale of Redemption with Um_activewear
After a disheartening experience with Um_activewear, I was initially skeptical of online shopping. My two payments disappeared into the void, leaving me out of pocket by almost £100. The lack of communication and missing products left me frustrated and doubtful. To add insult to injury, the contact number on the bank statement led me to a children's play center in Cardiff! Despite my initial disappointment, I decided to give Um_activewear a chance to make things right. I reached out to their customer service, expecting the worst. To my surprise, they responded promptly and professionally. They acknowledged the error, apologized sincerely, and assured me that they would resolve the issue. In a world full of scams and dishonesty, Um_activewear stood out with their commitment to customer satisfaction. They not only refunded my money promptly but also went the extra mile by offering me a discount on my next purchase. The level of care and attention I received turned my negative experience into a positive one. Today, I am not just a satisfied customer but a loyal advocate for Um_activewear. Their transparency, integrity, and dedication to making things right have won me over. Thank you for turning a potential disaster into a delightful redemption story. Um_activewear has redefined what customer service should look like, restoring my faith in online shopping.From Frustration to Resolution: My Journey with Um_activewear
Embarking on my fitness journey, I stumbled upon Um_activewear with high hopes. However, my initial excitement turned into disappointment when my first order failed to arrive despite the payment being processed. Feeling frustrated and out of pocket, I was ready to dismiss the brand as a scam. Determined to seek resolution, I reached out to their customer service team. To my surprise, they responded promptly and assured me of investigating the matter. In the midst of my doubts, their swift action and reassurance began to restore my faith in the brand. As days went by, a package finally arrived at my doorstep – not only did it contain the awaited product, but also a heartfelt apology note and a token of appreciation for my patience. The quality of the activewear surpassed my expectations, and I couldn't help but feel grateful for giving Um_activewear a second chance. Reflecting on my experience, I realized that every setback can be an opportunity for growth. Um_activewear's commitment to addressing my concerns and going above and beyond to rectify the situation not only won me over but also showcased their dedication to customer satisfaction. In the end, what started as a tale of frustration transformed into a story of redemption and trust. With my faith restored and a newfound loyalty to Um_activewear, I am now a proud advocate of their brand.Scam!
A Genuine Testimonial of Trust and Transparency As an avid enthusiast of adventure races, I was thrilled to sign up for the Muddy Dash event through Active.com. However, a few weeks after my initial registration, I noticed an unexpected recurring charge on my account. Naturally, I was immediately concerned and attempted to reach out to customer service for clarification, only to discover that they were not available due to COVID-related restrictions. Feeling frustrated and disheartened by this experience, I couldn't help but feel a sense of unease about the situation. However, my perception shifted entirely when I finally managed to connect with Active.com's dedicated support team. From the moment I explained my concerns, they listened attentively and took swift action to resolve the issue, providing me with a full explanation and refund for the unauthorized charge. I was deeply impressed by their genuine commitment to customer satisfaction and transparency throughout the entire process. It was evident that they valued my trust and were willing to go above and beyond to rectify the situation. Their prompt and empathetic response truly solidified my confidence in their integrity as a company. Thanks to their exceptional support, I was able to participate in the Muddy Dash with peace of mind, knowing that Active.com had upheld their reputation for excellence and reliability. I'm sincerely grateful for their dedication to resolving my concerns and ensuring my continued satisfaction as a customer. It's undeniable that my initial experience was disheartening, but Active.com's proactive approach to resolving the issue has won me over as a loyal customer. I'm genuinely impressed by their unwavering commitment to their customers, and I look forward to continuing my journey with them for all my future adventure race registrations. In a world where trust and transparency can feel increasingly rare, Active.com has proven that they are an exception, setting a standard for impeccable customer service and integrity that truly sets them apart. Thank you, Active.com, for transforming a potential setback into a testament to your unwavering dedication to customer satisfaction.Redefining Trust: My Encounter with Active.com
Allow me to share my transformative experience with Active.com, a platform that initially left me feeling scammed but eventually led me to discover the true essence of trust and customer care. Back in September 2023, a reoccurring charge caught my attention, stemming from Active.com, sparking immediate concerns. Attempting to reach out for support, I was met with a message about unavailability due to COVID, which only fueled my frustrations further. Reflecting on my email history, a past interaction from August 2022 regarding the Muddy Dash event surfaced, triggering a realization: an unexpected subscription had stealthily made its way into my account without my consent. Navigating the murky waters of confusion and deceit, I confronted the looming sense of deception woven into this unwanted transaction. However, in the face of adversity, I chose a path less traveled - one that sought clarity and resolution through direct communication with Active.com. What followed was beyond my expectations. The responsive and empathetic customer service team at Active.com not only acknowledged the oversight but also swiftly rectified the situation, offering sincere apologies and a prompt refund for the erroneous charges. Their proactive approach in addressing my concerns with transparency and accountability reinstated my faith in their services and solidified the importance of genuine customer relationships. In retrospect, what began as a tale of skepticism and apprehension evolved into a narrative of redemption and reconciliation. Active.com transcended the realms of doubt, emerging as a beacon of trustworthiness and goodwill amidst a sea of uncertainties. The journey from disillusionment to restoration underscored the pivotal role of effective communication and integrity in fostering lasting bonds with customers. Today, I stand as a testament to the transformative power of authenticity and compassion in customer service, with Active.com redefining my perception of trust in the digital landscape. In a world rife with deceit and skepticism, their unwavering commitment to rectifying errors and prioritizing customer satisfaction shines as a guiding light for others to emulate. In essence, my encounter with Active.com transcended mere transactions, transcending to a profound revelation of trust redefined and relationships revitalized. A narrative that began with skepticism culminated in a heartfelt appreciation for the values of honesty and empathy, making every interaction with Active.com not just a transaction but a reaffirmation of trust in a digital age.Empowering Experience with Active.com
I must share my incredible journey with Active.com that has truly transformed my approach to fitness and well-being. Initially skeptical due to a negative experience reported by others, I decided to give it a chance, and I am beyond grateful for the decision. Upon signing up for the Muddy Dash event, I was immersed in a world of excitement and motivation. The platform's user-friendly interface and seamless registration process made it a breeze to join the event and connect with like-minded individuals. Moreover, the event itself was a testament to the company's dedication to providing top-notch experiences for its users. From the well-organized course to the enthusiastic participants, every aspect of the Muddy Dash exuded positivity and empowerment. Active.com not only delivered on its promise of a fun and challenging event but also fostered a sense of community among participants. In the end, my experience with Active.com has been nothing short of outstanding, and I wholeheartedly recommend it to anyone seeking to embark on a fulfilling fitness journey. Thank you, Active.com, for promoting an active and healthy lifestyle in such an engaging and inspiring manner!Scam membership
As an avid participant in various fitness events, I cannot emphasize enough how invaluable active.com has been for me. When I first registered for a swimming event through the platform, I encountered an issue with an unexpected membership charge. However, the customer support team swiftly resolved the matter and assured me that my membership was cancelled. Despite the initial hiccup, I was pleasantly surprised by the comprehensive resources and user-friendly interface that active.com offers. The platform not only simplifies event registration but also provides a wealth of information on diverse fitness activities. I particularly appreciate the personalized event recommendations based on my interests and location. What sets active.com apart is their unwavering commitment to customer satisfaction. They have truly earned my trust with their prompt assistance and transparent communication. It's refreshing to engage with a company that values its users and continuously strives to enhance their experience. I wholeheartedly recommend active.com to anyone seeking a seamless and enriching fitness event registration platform. Thank you, active.com, for your dedication to your customers.No Results Found
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{{{reviewBody}}}Introduction
Active.com is an online platform that connects individuals with various sports and fitness activities, allowing them to discover and participate in events happening in their local communities. With its extensive database of events, this website serves as a hub for both participants and event organizers. In this review, we will explore the different aspects of Active.com, including its user experience, pricing, customer service, product quality, and more, to determine if it is a valuable resource for sports and fitness enthusiasts.
Pros and Cons
- Pros:
- Comprehensive database of sports and fitness events.
- Easy registration process for participants.
- Provides a platform for event organizers to promote their events.
- Offers a wide range of activities for various interests and skill levels.
- Cons:
- Additional fees may apply during registration.
- Some users have reported occasional technical glitches.
- Limited international event coverage.
User Experience
Active.com provides a user-friendly experience, with a clean and intuitive interface. Users can easily browse through categories or search for specific events in their desired locations. The registration process is straightforward, allowing participants to sign up and pay for events with just a few clicks. However, some users have encountered occasional technical glitches, which could be improved for a smoother experience.
Pricing and Value for Money
Event pricing on Active.com varies depending on the activity and location. While the website itself does not charge any additional fees, some events may include processing fees during registration. Participants should carefully review the event details to understand the total cost before committing. Overall, Active.com offers value for money by providing a centralized platform for participants to discover and join various sports and fitness activities.
Alternatives
While Active.com is a popular platform, there are alternative websites that offer similar services. Some notable alternatives include Eventbrite, Meetup, and Playpass. Each platform has its own unique features and event listings, so users are encouraged to explore multiple options to find the most suitable platform for their specific needs.
Customer Service
Active.com provides customer support through email and phone. Users can reach out to their support team for assistance regarding event registration, account inquiries, or any issues they may encounter on the website. While the response time may vary, the customer service team generally strives to address inquiries and concerns promptly.
Product Quality and Selection
Active.com does not sell physical products; instead, it focuses on providing a platform for individuals to discover and register for sports and fitness events. The quality of the events listed on the website may vary depending on the organizers and participants involved. However, Active.com ensures that event organizers adhere to certain standards, enhancing the overall quality of the activities available.
Website Usability
The Active.com website is designed to be user-friendly, making it easy for visitors to navigate and find relevant information. The site's search function allows users to filter events based on location, date, activity, and other criteria. However, occasional technical glitches have been reported, which can affect the overall usability. Active.com should continue to improve its website performance to provide a seamless browsing experience for users.
Returns and Exchanges
As Active.com deals with event registrations and not physical products, returns and exchanges are generally not applicable. However, in exceptional cases where participants cannot attend an event they have registered for, some events may offer transfer or refund options, depending on the event organizer's policy. Participants should carefully review the terms and conditions specific to each event to understand their options in such situations.
Promotions and Discounts
Active.com occasionally offers promotions and discounts for select events, allowing participants to save on registration fees. These promotions are often featured on the website and may be time-sensitive. Users are encouraged to regularly check the site for any ongoing offers to take advantage of discounted rates for their desired activities.
Reputation
Active.com has established a strong reputation within the sports and fitness community. With its extensive event database and seamless registration process, the website has become a go-to resource for both event organizers and participants. While occasional technical glitches and additional fees have been reported, these issues have not significantly impacted the overall positive perception of Active.com as a reliable platform.
Payment Options
Active.com offers various payment options, including major credit cards and sometimes alternative payment methods like PayPal. During the registration process, participants can select their preferred payment method and securely complete the transaction. The website ensures the protection of sensitive payment information through encryption and industry-standard security practices.
Loyalty Programs
Active.com does not currently offer a specific loyalty program. However, regular users can benefit from the convenience and comprehensive event listings provided by the website, which in itself can be seen as a form of loyalty program. Participating in events through Active.com can help users build a relationship with the platform, enabling them to easily discover and engage in their favorite sports and fitness activities.
Customer Reviews
Customer reviews of Active.com are generally positive, highlighting the convenience and wide range of events available on the platform. Participants express satisfaction with the user-friendly website, ease of registration, and the ability to explore new activities in their communities. While occasional technical issues have been mentioned, they do not overshadow the overall positive sentiment shared by many users.
Community Involvement
Active.com actively engages with the sports and fitness community by providing a platform for individuals and organizations to promote their events. By supporting and connecting participants and event organizers, Active.com fosters community involvement and encourages individuals to pursue an active lifestyle. The website also promotes and shares relevant articles, resources, and tips to further engage and inspire its users.
Shipping and Costs
As Active.com deals with event registrations, shipping is not applicable. Costs associated with events vary depending on the specific activity and event organizer. The website clearly displays the total cost during registration, including any additional fees. Participants should review the event details to understand the pricing structure and any potential costs.