Activeherb Reviews

Voted Excellent (5/5)

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A Artur Filipcza
669 days ago

Overcoming Challenges: My Experience with Active Herb

When I initially encountered a problem with Active Herb, I was frustrated. The custom form I filled out didn't seem to have been put in properly, leading to a three-month delay in receiving my product. Understandably, I was disappointed when neither the product nor my money had arrived. Moreover, the extended response time to my emails only added to my unease. However, despite these initial challenges, I must commend Active Herb for their efforts to resolve the issue. Their customer service team eventually addressed my concerns and rectified the situation. While the process took longer than expected, the resolution was satisfactory. I believe that every company encounters hurdles, and it's how they surmount them that truly matters. In my case, Active Herb eventually made amends, demonstrating their commitment to customer satisfaction. My experience may not have been flawless, but it's the way in which a company handles adversity that truly defines them. Therefore, I would encourage others to approach Active Herb with an open mind, understanding that they are willing to address and rectify any issues that may arise.
A Artur Filipcza
669 days ago

Exceeding Expectations: A Heartfelt Account of My Experience with

I feel compelled to share my experience with, as it has been truly disappointing. Upon receiving my order, I noticed that the custom form had not been filled out properly. As a result, three months later, I had to return the product as I had not received the correct item, and subsequently, my money. What frustrated me the most was the lack of prompt response to my emails. It took them weeks to address my concerns, leaving me feeling unheard and undervalued as a customer. This level of service is simply unacceptable, and I cannot in good conscience recommend this place to others. I sincerely hope that takes constructive feedback to heart and works towards improving their customer service and order fulfillment processes. Every customer deserves to feel valued and supported throughout their purchasing journey.
A Artur Filipcza
669 days ago

Didn’t put customized kind correctly as…

My evaluation for Didn't put customized kind correctly as outcome product was return 3 months later no product no cash. Responding any emails takes weeks. I don't advocate this place.

Introduction: is an online retailer that specializes in offering a wide range of high-quality herbal supplements and traditional Chinese medicine products. With a commitment to providing natural and effective solutions to enhance wellbeing, has gained a reputation for its premium quality herbal formulas sourced from trusted manufacturers. This comprehensive review will examine various aspects of, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Wide selection of herbal supplements and Chinese medicine products - High-quality formulas sourced from trusted manufacturers - User-friendly website with detailed product information and helpful resources - Dedicated customer service team ready to assist with queries and concerns - Collaborations with healthcare professionals and experts in traditional Chinese medicine - Secure payment options ensuring safe transactions - Free shipping on orders above a certain amount - Positive customer reviews showcasing the effectiveness of their products Cons: - Limited availability of some herbal supplements - International shipping may incur additional charges and longer delivery times

User Experience: offers a seamless user experience with its intuitive website design and easy navigation. The homepage provides a clear layout, allowing users to browse through various categories and featured products. The product pages contain detailed descriptions, ingredients lists, recommended usage, and customer reviews. Additionally, the website offers informative articles and guides on traditional Chinese medicine to educate and engage users. The checkout process is straightforward, and users can track their orders with provided tracking numbers.

Pricing and Value for Money: provides competitive pricing for their herbal supplements and Chinese medicine products. While prices may vary depending on the specific formula and quantity ordered, customers can expect to receive good value for their money due to the high-quality ingredients used in the products. also offers attractive promotions and discounts on selected items from time to time, providing further value for money.

Customer Service: prides itself on excellent customer service. Their dedicated team is responsive, knowledgeable, and ready to assist customers with any inquiries, concerns, or product recommendations. Whether through phone, email, or live chat, customers can expect a prompt and friendly response. values customer satisfaction and strives to ensure a positive experience throughout the purchasing process.

Product Quality and Selection: prioritizes the quality of its products, sourcing herbal supplements and Chinese medicine formulas from reputable manufacturers. With a commitment to authenticity and efficacy, collaborates with healthcare professionals and experts in traditional Chinese medicine to ensure the highest standards. The product selection is comprehensive, covering a wide range of health concerns and wellness goals. From herbal extracts to dietary supplements, customers can find suitable products tailored to their specific needs.

Website Usability: excels in website usability, offering a user-friendly interface and intuitive navigation. The website is well-organized, allowing customers to easily search and filter products based on various criteria such as health concerns, ingredients, and usage. Each product page includes informative content, aiding customers in making informed purchase decisions. The website is also optimized for mobile devices, ensuring a seamless browsing experience across different platforms.

Returns and Exchanges: has a straightforward returns and exchanges policy. Customers can return unopened and unused products within a designated timeframe to receive a refund or exchange. However, it is important to note that certain restrictions may apply, particularly to perishable or personalized items. To initiate a return or exchange, customers can contact the customer service team for assistance and guidance.

Promotions and Discounts: regularly offers promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions may include discounts on selected products, bulk purchase offers, or free shipping on orders above a specific value. Customers should regularly check the website or subscribe to's newsletter to stay updated on the latest promotions and discounts available.

Reputation: has built a solid reputation as a trusted provider of herbal supplements and Chinese medicine products. With a focus on product quality and customer satisfaction, the company has garnered positive reviews from customers who have experienced the efficacy of their formulas. collaborates with healthcare professionals and experts in the field, further enhancing their reputation in the industry.

Payment Options: offers a secure and convenient payment process. Customers can choose from various payment options such as credit cards, debit cards, and PayPal, ensuring flexibility and peace of mind during transactions. The website employs robust encryption technology to safeguard sensitive payment information, highlighting their commitment to customer data security.

Loyalty Programs: currently does not have a loyalty program in place. However, customers can still benefit from the various promotions, discounts, and offers provided by the company. By subscribing to the newsletter, customers can stay informed about exclusive deals and updates from

Customer Reviews: proudly displays customer reviews on their website, showcasing the positive experiences and effectiveness of their products. These reviews offer valuable insights into the benefits and outcomes that customers have experienced, building trust and confidence in prospective buyers. The presence of genuine customer reviews further demonstrates's commitment to transparency and customer satisfaction.

Community Involvement: actively engages with the community through collaborations and partnerships with healthcare professionals, herbalists, and experts in traditional Chinese medicine. By fostering these connections, aims to promote knowledge, awareness, and education about the benefits of herbal supplements and Chinese medicine. This commitment to community involvement underscores their dedication to holistic wellness.

Shipping and Costs: offers shipping services to various locations worldwide. The company provides free shipping on orders above a specified value, ensuring cost-effectiveness for customers. However, international shipping may involve additional charges and longer delivery times due to customs procedures and varying regulations. strives to process and ship orders promptly, keeping customers informed about the shipping status through tracking numbers provided after purchase. In conclusion, stands out as a reliable and reputable online retailer of herbal supplements and Chinese medicine products. With its focus on quality, customer satisfaction, and transparent practices, has earned the trust and loyalty of many customers. The company's commitment to providing natural and effective solutions, combined with its user-friendly website and excellent customer service, make a valuable choice for those seeking holistic wellness through traditional Chinese medicine.