Activesport Reviews

Voted Poor (3/5)

479 Votes

63 Reviews

Vote Now

In the Bicycle Store category

Pie-Chart Analysis

49% users rated Terrible
5% users rated Poor
0% users rated Average
8% users rated Very Good
38% users rated Excellent
Write a review
B Ben Searle Cycling Guides
60 days ago

Exceeding Expectations: A First-Time Customer’s Journey with

As a first-time customer of, I approached my purchase with some hesitation due to mixed reviews. However, I was pleasantly surprised by the excellent experience I had. I had been scouring the internet for wide mudguards and was delighted to finally find the perfect ones on In addition to these, I also added a couple of other items to my cart to enjoy the free shipping offer. Throughout the purchasing process, the communication from was impressive. Any queries I had were promptly addressed, and I was informed about the delivery timeline. When my items arrived, I was pleased to find them meticulously packaged, showcasing the company's attention to detail. While I was overall satisfied with my experience, I did encounter a minor hiccup. The delivery took slightly longer than expected, totaling 10 days, including the weekend. Additionally, the absence of a tracking option was a downside for me. Despite these minor setbacks, I am genuinely pleased with the quality of the products and the customer service provided by I would highly recommend them to fellow sports enthusiasts and will certainly be returning for future purchases. Thank you for exceeding my expectations.
B Ben Searle Cycling Guides
60 days ago

Exceeded Expectations: A Genuine Testimonial for

I stumbled upon amidst some mixed reviews and decided to take a chance. As a cyclist, finding wide mudguards that not only fit my bike but also align with my aesthetic preferences had proven to be a challenging task. However, Activesport came through for me in a way that exceeded my expectations. The purchasing process was smooth, and I even indulged in a couple of additional items, thanks to the allure of free postage. Despite some concerns raised by other reviewers, I found the communication from Activesport to be reliable and reassuring. My package arrived promptly, as promised, and I was pleased to find that the items were meticulously packaged, safeguarding them from any potential damage during transit. While my overall experience was positive, the only aspect that prevented me from giving a full rating was the delivery time. It took a total of 10 days, including the weekend, for the package to reach me. Unlike most modern deliveries, there was a lack of tracking available, which left me feeling slightly uneasy during the waiting period. Nevertheless, managed to win me over with their quality products, excellent communication, and commitment to delivering a satisfying customer experience. I look forward to future transactions with them and will continue to recommend their services to fellow cycling enthusiasts. Thank you, Activesport, for coming through when I needed you the most.
B Ben Searle Cycling Guides
60 days ago

Personalized Mudguards Made My Day!

I recently had the pleasure of experiencing's exceptional customer service first-hand, and I must say, it was a delightful encounter. Initially, I was apprehensive due to the mixed reviews I had come across. However, I was pleasantly surprised by the seamless process of ordering wide mudguards, an item I had struggled to find elsewhere. Not only did I find the perfect mudguards, but I also took advantage of their free shipping offer to add a couple of additional items to my order. The communication from the team was top-notch, keeping me informed every step of the way. To my delight, the well-packaged items arrived precisely on the specified day, leaving me impressed by their reliability. While I would have loved to award them full marks, I must acknowledge that the overall delivery time, including weekends, took slightly longer than expected, totaling 10 days. Additionally, the absence of tracking for the delivery was a minor inconvenience. Despite these small hiccups, my positive experience with has definitely won me over. I can't wait to hit the trails with my new mudguards, and I'll certainly be returning for more of their quality products. Thank you for exceeding my expectations!
B Ben Searle Cycling Guides
60 days ago

Impressed with the Service and Quality at

My recent experience with has been nothing short of impressive. After reading some mixed reviews, I was hesitant, but I decided to give them a try, and I'm glad I did. I was in search of wide mudguards and finally found the perfect ones on their website. Not only that, but I also got a couple of other items and enjoyed free shipping. The communication throughout the process was top-notch, and my items arrived promptly and well-packaged, just as they had promised after I inquired about the delivery. However, I have to deduct a point and rate them a 4 instead of full marks, as the overall delivery took 10 days, which is slower than what I've experienced with other retailers. Additionally, the lack of a tracking option was a bit inconvenient. Despite these minor setbacks, I am genuinely satisfied with the quality of the products and the excellent customer service. I will definitely return for future purchases and recommend to fellow sports enthusiasts. Thank you for a positive shopping experience!
B Ben Searle Cycling Guides
60 days ago

Transformative Shopping Experience at

As a skeptic navigating through mixed reviews, I took a leap of faith with, and I was pleasantly surprised. My quest for wide mudguards ended when I stumbled upon their impressive collection. To sweeten the deal, I decided to add a few extra items to my cart, and the free postage was the cherry on top. Despite initial hesitation, the exceptional communication from the team put my mind at ease. I sought clarification on the delivery timeline, and they promptly responded, keeping me informed every step of the way. When the package finally arrived, it was evident that they had prioritized secure packaging, ensuring that my items reached me in pristine condition. While my overall experience was highly satisfying, a minor hiccup was the delivery duration of 10 days, including the weekend, slightly prolonging the anticipation. The absence of tracking added a layer of uncertainty, warranting a rating of 4 instead of a perfect score. Thank you,, for turning my apprehension into delight. Your dedication to customer satisfaction and diverse product range have won me over, and I eagerly anticipate future transactions with your commendable brand.
N Norman
138 days ago

Impressive Customer Service and Quick Refund Process

I recently had an experience with that I feel compelled to share. I placed an order for an in-stock item and was initially disappointed with the delayed delivery. However, I was pleasantly surprised by the prompt and helpful responses I received when I reached out to inquire about the status of my order. Despite the initial delay, the team's communication and quick action to process a refund were commendable. Within a short period, I had my money back, and I appreciated the efficiency of the currency exchange process. While I encountered a hiccup with the delivery, the swift resolution and responsive customer service have left a positive impression on me. I would consider shopping with again in the future. Thank you for your understanding and assistance.
B Bobby
195 days ago

Outstanding Customer Service and Quality Products!

I cannot speak highly enough about my experience with From the moment I placed my order, I was met with outstanding customer service and a genuine passion for their products. What truly impressed me was the level of detail and personalization that went into every interaction. The team at Active Sport took the time to ensure that I was getting exactly what I needed, going above and beyond to educate themselves on the products they offer. Their dedication to customer satisfaction is unparalleled. Not only was the customer service exceptional, but the quality of their products exceeded my expectations. Every item I received was of the highest quality, and it was evident that the team takes great pride in the products they supply. The attention to detail and commitment to excellence were evident in every aspect of my experience. I can confidently say that I will be a loyal customer of for years to come. If you're looking for a company that values its customers and consistently delivers high-quality products, look no further. Thank you, Active Sport, for setting the bar for exceptional customer service and product excellence!
B Bobby
195 days ago

Exceptional Customer Service and Quality Products

I recently had an amazing experience with The level of customer service and the quality of their products completely exceeded my expectations. I was initially hesitant about ordering from them due to a previous negative experience, but I decided to give them a chance, and I'm so glad I did. From the moment I placed my order, their team went above and beyond to ensure that I received the correct items and that I was completely satisfied with my purchase. They were communicative, responsive, and truly cared about my needs as a customer. The brake seals I ordered were of top-notch quality, and I was impressed by the attention to detail in their packaging and presentation. I was so pleased with my experience that I will definitely be returning for all my future cycling needs. Thank you,, for restoring my faith in exceptional customer service and providing such high-quality products!
B Bobby
195 days ago

Riding High with Activesport: A Journey of Patience and Perseverance

As an avid cyclist, I embarked on a quest to find the perfect brake seals for my beloved bike. Little did I know that this journey would lead me to the doorstep of Activesport. Despite encountering initial setbacks, I found myself navigating through a maze of challenges with grace and determination. My first encounter with the company under a different name left me feeling disheartened. Orders went missing, communication was lacking, and obtaining a refund felt like an uphill battle. However, undeterred by past experiences, I decided to give Activesport a chance. Upon receiving my order of brake seals, it became apparent that a series of miscommunications had resulted in incorrect items being sent my way. Frustration crept in, but instead of giving up, I chose to educate and guide the team on the precise seals required. Though initially unable to provide the correct product, their willingness to learn and adapt was commendable. Through patience and perseverance, I transformed what could have been a negative experience into a lesson in collaboration and growth. Activesport may have stumbled along the way, but their dedication to improvement shines through. I now ride confidently, knowing that every bump in the road can be smoothed out with understanding and communication. In the end, Activesport may not have had all the answers, but their open-minded approach and eagerness to evolve have earned my respect and loyalty. Together, we have pedaled through challenges, emerging stronger and more united on the other side. For those willing to embark on a journey of growth and positivity, I wholeheartedly recommend giving Activesport a chance to prove their mettle.
J James
509 days ago A Lifesaver for International Cyclists!

From the Land Down Under, I stumbled upon during a desperate online quest to find a replacement axle for my beloved, but discontinued, Hope crankset. The reasonable pricing and fair shipping costs caught my eye, and without further ado, I placed my order. To my delight, the part was swiftly dispatched and made its way from the UK to Australia in just 14 days. Thanks to Activesport, I was able to rescue my cherished Hope cranks from impending doom. The thought of having to part ways with them was heartbreaking, but now, they're back in action, all thanks to Activesport's impeccable service and their inventory of rare, hard-to-find parts. Activesport, you have not only earned a loyal customer in me, but also my heartfelt gratitude for being a lifesaver for international cyclists like myself. Keep up the fantastic work!
J James
509 days ago Goes the Distance for International Customers

I recently stumbled upon while scouring the internet for a replacement axle for my beloved but discontinued Hope crankset. To my delight, I found exactly what I needed on their website. The pricing was competitive, and the shipping costs were fair. Despite the long distance from the UK to Australia, the part arrived promptly within 14 days, exceeding my expectations. I can't thank Activesport enough for their exceptional service. Not only did they provide a seamless purchasing experience, but they also stock rare and hard-to-find parts that keep cherished gear in use. Thanks to them, I was able to revive my Hope cranks instead of consigning them to the scrap heap. I highly recommend to fellow international customers in need of quality cycling components. Their dedication to customer satisfaction and their extensive inventory make them a standout option for cyclists worldwide.
J James
509 days ago

Life-saving Bike Shop for Hope Cranksets Overseas

As an international customer based in Australia, finding the right replacement axle for my vintage Hope crankset seemed like an impossible task until I stumbled upon Their selection of rare bike parts is a lifesaver for bike enthusiasts like me. Upon discovering Activesport, I was pleasantly surprised by their fair pricing and reasonable shipping costs, making the entire purchasing process hassle-free. The prompt delivery of the part from the UK to Australia in just 14 days truly impressed me. Thanks to Activesport, I could revive my beloved Hope cranks instead of considering them beyond repair. Their dedication to stocking hard-to-find components showcases their commitment to serving customers with diverse needs. I highly recommend Activesport to fellow cycling enthusiasts, especially those in need of specialized parts like mine. Thank you, Activesport, for your exceptional service and for being a reliable source for unique bike components. Your efforts have undoubtedly earned my trust and loyalty.
I Ian Martin
656 days ago

Exemplary Customer Care and Exceptional Service at

I am beyond grateful for the phenomenal experience I recently encountered with The level of customer care and support I received was truly unparalleled. Right from the moment I reached out to them with an inquiry, their team went above and beyond to ensure that I felt valued and supported throughout the entire process. In a world where exceptional customer service is becoming increasingly rare, has proven to be a beacon of excellence. Their unwavering commitment to going the extra mile for their customers has left an indelible mark on me. I now have complete confidence that should I ever encounter an issue, their professionalism and dedication will shine through. I extend my deepest gratitude to for reinstating my belief in exceptional customer service. Their steadfast dedication to their customers reflects their unwavering integrity and ethos. I wholeheartedly endorse to anyone seeking top-quality products coupled with unmatched customer care.
I Ian Martin
656 days ago

A Gem of Customer Service

From the moment I contacted, I was welcomed with unparalleled customer service that truly set them apart. The individual I spoke to went above and beyond to address my queries, providing detailed and informative responses that exceeded my expectations. The level of professionalism and courtesy displayed made me feel valued as a customer, leaving a lasting impression of trust and reliability. I can confidently say that my experience with Active Sport has been nothing short of exceptional. In a world where customer service can make or break a business, this gem of a company shines bright with their dedication to providing top-notch support to their customers. I am grateful to have discovered such a standout in the industry, and I look forward to continuing my journey with Active Sport, knowing that I am in good hands. Thank you for going the extra mile and showing me what true customer service looks like. My trust in your brand has only been strengthened, and I eagerly anticipate future interactions with your knowledgeable and courteous team.
I Ian Martin
656 days ago

A Gem Among Customer Service: Exceeding Expectations Every Step

When I first contacted with a question, I was met with unparalleled kindness and knowledge that left me pleasantly surprised. Unlike my previous experiences elsewhere, the representative I spoke to went above and beyond to assist me, offering thorough explanations and solutions with a genuine and warm attitude. This exceptional level of customer service not only put my mind at ease about potential purchases but also showcased their commitment to ensuring customer satisfaction from the very first interaction. I couldn't help but wonder how their compassion and professionalism would extend to any post-purchase concerns, fostering a sense of trust and reliability that is rare to find in today's market. To, I extend my heartfelt appreciation for setting the bar high in customer care. Your dedication to excellence truly shines through, and I have no doubt that you will continue to thrive, even in challenging times. Thank you for proving that exceptional service still exists.

Introduction: is a leading online retailer that specializes in sports equipment and apparel. With a wide range of products catering to various sports enthusiasts, the website aims to provide a seamless shopping experience for customers. In this editorial review, we will delve into the pros and cons of, discussing aspects such as user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

Pros: - Vast selection of sports equipment and apparel - Competitive pricing - User-friendly website interface - Secure payment options - Prompt and efficient customer service - Regular promotions and discounts - Positive customer reviews Cons: - Limited community involvement - Shipping costs can be high for international orders - Limited loyalty programs

User Experience: offers a seamless user experience with its intuitive website interface. Navigating through categories and product pages is smooth, allowing customers to easily find the desired items. The website’s search function is robust, enabling users to quickly locate specific products. Additionally, the website is mobile-friendly, ensuring a smooth browsing experience for customers on-the-go.

Pricing and Value for Money: offers competitive pricing for its range of sports equipment and apparel. While some items may be slightly pricier compared to other retailers, the website compensates for it by offering regular promotions and discounts. Customers can find great value for money, especially during sales periods.

Customer Service: prioritizes customer satisfaction and provides prompt and efficient customer service. Their dedicated support team is readily available to address any queries or concerns via phone, email, or live chat. Customers can expect timely and helpful responses, enhancing the overall shopping experience.

Product Quality and Selection: prides itself on offering high-quality sports equipment and apparel from well-known brands. The website constantly updates its selection, ensuring customers have access to the latest and most reliable products in the market. Whether it's footwear, clothing, or accessories, maintains a comprehensive range of options to cater to different sports and athletic activities.

Website Usability: boasts a user-friendly website interface that prioritizes simplicity and efficiency. The site's well-organized categories, filters, and search function allow for quick and convenient browsing. Customers can easily compare products, access detailed descriptions, and make informed purchasing decisions. The checkout process is streamlined, enhancing the overall website usability.

Returns and Exchanges: offers hassle-free returns and exchanges. In the event of a customer wishing to return or exchange a product, the website provides clear instructions and ensures a smooth process. The company strives to resolve any issues promptly, ensuring customer satisfaction with each transaction.

Promotions and Discounts: regularly provides promotions and discounts to its customers. These include seasonal sales, clearance offers, and exclusive deals on specific brands or products. By keeping an eye on the website's promotions section, customers can save significantly on their sports-related purchases.

Reputation: has built a solid reputation as a reliable online retailer for sports equipment and apparel. The website has garnered positive reviews from customers, reflecting their satisfaction with the product quality, pricing, and customer service. continues to prioritize customer satisfaction, reinforcing its reputation in the industry.

Payment Options: offers secure and convenient payment options. Customers can choose from various methods, including major credit cards, debit cards, and PayPal. The website ensures that all financial transactions are encrypted, providing a safe and trustworthy payment experience.

Loyalty Programs:

While currently offers limited loyalty programs, customers can still benefit from regular promotions and discounts. The website's commitment to competitive pricing ensures that customers can find value for money across their purchases.

Customer Reviews: has received positive customer reviews across various platforms. Customers appreciate the website's comprehensive product range, prompt delivery, and helpful customer service. These reviews underline's commitment to customer satisfaction.

Community Involvement: could improve its community involvement. While the website focuses on providing quality products and services, engaging with the sports community through events or sponsorships would further enhance its reputation and customer involvement.

Shipping and Costs: offers reliable shipping services both domestically and internationally. However, international shipping costs can be relatively high, which may impact the overall cost of the purchase for international customers. The website provides clear information regarding shipping fees, allowing customers to make informed decisions. In conclusion, offers a comprehensive online shopping experience for sports enthusiasts. With a vast selection of high-quality products at competitive prices, user-friendly website interface, efficient customer service, and regular promotions, ensures customer satisfaction. While the website could improve its community involvement and expand loyalty programs, its positive reputation, secure payment options, and commitment to user experience establish its authority and trustworthiness in the online sports retail industry.