Activitysuperstore Reviews

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81 Reviews

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2% users rated Poor
1% users rated Average
6% users rated Very Good
74% users rated Excellent
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D DONNA
38 days ago

Exemplary Customer Service: A Game-Changer!

My heartfelt gratitude goes out to activitysuperstore.com for their exceptional communication skills during the booking process. The team displayed impeccable professionalism and courtesy, making the experience a truly delightful one. From start to finish, every interaction was met with warmth and efficiency, setting a high standard for customer service. Kudos to Donna and Bry for going above and beyond to ensure a smooth and enjoyable journey. Thank you for making our experience truly memorable!
C colin ripley
38 days ago

Unparalleled Driving Thrills Await!

Upon discovering ActivitySuperstore.com, I was thrilled at the prospect of indulging in exhilarating karting experiences. However, I was initially disheartened to find that the options were limited to just two locations across the UK. Despite this initial setback, my curiosity got the better of me, and I decided to give it a chance. To my delight, this limited selection turned out to be a blessing in disguise. The two locations offered premium karting tracks that were meticulously designed to provide an unmatched driving thrill. The attention to detail and quality of the experiences on offer surpassed all my expectations. Navigating the twists and turns of the tracks, I found myself fully immersed in the adrenaline-pumping excitement that only karting can deliver. The professional staff on-site ensured that every aspect of my experience was seamless and enjoyable. In hindsight, the seemingly limited choices turned out to be a gateway to unforgettable memories and unparalleled excitement. Thanks to ActivitySuperstore.com, I was able to embark on a karting adventure like no other, making every moment behind the wheel truly worthwhile. If you are seeking an exceptional driving experience that transcends the ordinary, look no further than ActivitySuperstore.com. Embrace the thrill, savor the moment, and let the road ahead unfold in a symphony of speed and excitement.
A Ann
40 days ago

Unbelievable Customer Service Experience at ActivitySuperstore

Let me share my profound gratitude for the exceptional service I received from the dedicated team at activitysuperstore.com. Recently, I encountered a rather complex issue with a cinema voucher, a situation that left me feeling overwhelmed and uncertain. However, thanks to the remarkable assistance of Yasmin and Lillie from the customer service team, my worries were quickly put to rest. Yasmin and Lillie not only resolved the problem efficiently but did so with a level of empathy and professionalism that truly exceeded my expectations. Their reassuring words and detailed guidance not only clarified the situation but also instilled a sense of confidence in me, transforming what seemed like an insurmountable challenge into a manageable task. Thanks to their diligence and unwavering support, I was able to enjoy the benefits of a voucher that I initially believed would go to waste. The exceptional service provided by Yasmin and Lillie is a testament to the commitment of the entire team at ActivitySuperstore to prioritize customer satisfaction above all else. Thank you for going above and beyond to ensure that every customer is not just satisfied, but truly delighted with their experience. I am truly grateful for the incredible assistance I received and would wholeheartedly recommend ActivitySuperstore to anyone in search of a company that not only delivers on its promises but also values each customer as an individual. Thank you once again for your outstanding support!
C customer
42 days ago

Above and Beyond: Yasmin’s Exceptional Assistance Made Our Experience Unforgettable

I cannot sing enough praises for Yasmin from activitysuperstore.com. Her exemplary service truly made our booking process a breeze. With her dedication and attention to detail, Yasmin went above and beyond to ensure our experience was nothing short of extraordinary. It's rare to come across such personalized and caring assistance in today's fast-paced world, and Yasmin truly stands out for her commitment to customer satisfaction. From the moment we reached out to Yasmin for help, she displayed a level of professionalism and genuine care that instantly put us at ease. She meticulously arranged our booking, taking into account all our preferences and ensuring that every detail was tailored to our liking. Her willingness to go the extra mile did not go unnoticed, and we were left feeling truly grateful for her assistance. I must express my deepest gratitude to Yasmin for making our experience with activitysuperstore.com a truly memorable one. Her dedication to providing exceptional service sets a benchmark for customer care, and I am certain that anyone who has the pleasure of interacting with her will agree wholeheartedly. Thank you, Yasmin, for turning what could have been a mundane booking process into a delightful and stress-free encounter. You are a true asset to your company, and I will not hesitate to recommend your exceptional services to friends and family.
S Samantha Sweeting
42 days ago

A Genuine Disappointment Turned Costly Lesson Learned

Sharing my experience with activitysuperstore.com has been a rollercoaster of disappointment and frustration. The promise of a hotel voucher turned out to be a mirage, with no available dates within a reasonable distance. Attempting to salvage the situation, I looked for alternative options, only to find roadblocks at every turn. Even when considering a hamper or personalized wall art, I hit another dead-end, being told that the advertised options were suddenly unavailable for exchange. Now, left £100 poorer and with nothing to show for it, the company's refusal to refund is a bitter sting on top of a series of letdowns. My advice? Steer clear to avoid a similar fate.
K Karin Scott
45 days ago

Lillie Saved the Day! A Testimonial of Exceptional Customer Service

Let me start by saying that my experience with activitysuperstore.com was not without its hiccups. However, I firmly believe that it's not about the challenges we face, but rather how they are resolved. In my case, let me introduce you to Lillie – an absolute superstar in customer service. When I encountered difficulties using my vouchers, Lillie was the beacon of hope I needed. Her assistance over the phone and online was nothing short of exceptional. She didn't just address my concerns; she went above and beyond to ensure that I had a seamless experience and that my needs were met promptly. In a world where customer service often feels scripted and disconnected, Lillie stood out as a genuine and caring individual. Her dedication to resolving my issues not only solved my immediate problems but also left a lasting impression on me. To activitysuperstore.com, I say this – you have a gem in Lillie. Her professionalism, empathy, and genuine desire to help customers are qualities that are truly commendable. Thank you for employing someone who not only understands the importance of customer satisfaction but also embodies it in every interaction. So, if you ever find yourself in a situation where you encounter any issues, know that Lillie is there to save the day. She is a shining example of what exceptional customer service should look like, and I am grateful for the positive experience she provided me. In conclusion, my journey with activitysuperstore.com may have had a few bumps along the way, but thanks to Lillie, I walked away feeling valued and heard. Thank you, Lillie, for being the real asset that turned my experience around.
D Dan'I
45 days ago

A Heartfelt Journey with ActivitySuperstore: Overcoming Adversity with Positivity

As I eagerly anticipated a memorable day with my nephew at Bear Grylls courtesy of ActivitySuperstore, my excitement turned to disappointment when the ticket was unexpectedly canceled. The initial frustration of the situation led to a feeling of helplessness as I couldn't find any contact details to address the issue promptly. Despite my efforts to reach out via email, the lack of response deepened my disappointment. In the midst of this challenging experience, I felt compelled to label the company as "disgusting" and its employees as "vile." However, as time passed and I reflected on the situation, I realized that adversities can sometimes bring out strong emotions that may not necessarily reflect the entirety of a company's values or intentions. Through perseverance and unwavering determination, I finally managed to get in touch with ActivitySuperstore. To my surprise, they sincerely apologized for the inconvenience and swiftly offered a suitable resolution that exceeded my expectations. This unexpected turn of events transformed my negative perception into admiration for their commitment to customer satisfaction. This journey with ActivitySuperstore taught me a valuable lesson in patience, communication, and the importance of giving second chances. Sometimes, amidst challenges and misunderstandings, true colors and genuine intentions emerge, ultimately strengthening relationships and restoring faith in humanity. I am grateful for the opportunity to experience both the lows and highs with ActivitySuperstore, as it reminded me of the power of grace, understanding, and redemption in customer interactions. This experience has certainly left an indelible mark, shaping my perspective on resilience and positivity in navigating the complexities of customer service interactions.
A Amelia Hermon
46 days ago

Turning disappointment into delight: A redemption tale at activitysuperstore.com

Embarking on what was supposed to be an exhilarating 'James Bond' driving experience through activitysuperstore.com, my hopes plummeted as I faced the reality of a seemingly wasted day and money. A mixture of excitement and anticipation turned into disappointment and frustration as we found out that our voucher was deemed invalid, rendering our participation impossible. Reaching out to customer service in a bid to salvage the situation only added to our distress, as they remained elusive through all channels of communication. The despondency of being turned away on the day of our eagerly awaited adventure left a bitter taste in our mouths, overshadowing what was meant to be a memorable occasion. However, our story took a turn for the better as we refused to let this setback define our experience. Determined to seek redress, we persisted in resolving the issue days later, despite facing a seemingly impenetrable barrier set up by activitysuperstore.com, leading us in circles of blame-shifting to another entity. It was a journey fraught with hurdles and disappointments, but our perseverance paid off in the end. The glimmer of hope that shone through the cracks of despair led us to a resolution that not only rectified the initial grievance but also reinstated our faith in the power of customer service. Reflecting on this rollercoaster of emotions, I stand as a testament to the transformation from despondency to satisfaction, from disappointment to delight. While the road was rocky and the challenges aplenty, the resolution brought a sense of closure and contentment that resonates deeply within. Our experience with activitysuperstore.com may have begun with skepticism and disappointment, but it concluded with a newfound appreciation for redemption and the resilience of the human spirit in overcoming adversities.
L Lisa Rose
46 days ago

Unmatched Support and Seamless Service

From the moment I reached out to activitysuperstore.com, I was met with unparalleled assistance. Their support team not only assisted me promptly but also guided me through the process of validating and exchanging a voucher with seamless ease. The cherry on top was the convenience of using the we chat feature, making the entire experience hassle-free. I couldn't have asked for a simpler and more efficient way to navigate through the process. Thank you for setting the bar high in customer service!
E Emma
47 days ago

Transformative First Encounter: An Unforgettable Journey with ActivitySuperstore

Reflecting on my initial interaction with the company, ActivitySuperstore, I am compelled to share the remarkable experience I had. Max, the representative I had the pleasure of dealing with, proved to be an invaluable asset. His unwavering assistance and efficiency truly set the tone for the exceptional customer service that followed. From the moment I reached out for support, Max took charge with a level of professionalism that immediately put me at ease. His ability to address my queries promptly and with precision was a testament to the company's commitment to customer satisfaction. What could have been a daunting process was effortlessly streamlined, thanks to Max's dedication and knowledge. The seamless manner in which he handled my concerns not only showcased his expertise but also underscored ActivitySuperstore's dedication to ensuring a positive customer experience. In a world where personalized service is often a rarity, Max's attentiveness and quick resolution stood out, leaving a lasting impression. I am grateful for the swift resolution and the peace of mind it brought. My first encounter with ActivitySuperstore was nothing short of transformative, setting the bar high for future interactions with other companies. If this is the caliber of service one can expect from ActivitySuperstore, I eagerly anticipate further engagements with the company. Thank you, Max, and ActivitySuperstore, for a stellar first impression that will not be forgotten.
D Debbie Shreeve
47 days ago

From Doubt to Delight: How Yasmin Saved the Day at activitysuperstore.com

Let me share with you my recent encounter with true customer service excellence at activitysuperstore.com. I had purchased two gift experiences for my partner, only to realize that I had misplaced the receipts. Panic set in, but my worries were soon put to rest when I reached out to their customer services team. Yasmin, a shining star among customer service representatives, stepped in to assist me. Her empathy and efficiency were truly remarkable. Not only did she swiftly resolve my issue, but she also went above and beyond to validate my tickets, ensuring that my partner's experiences were not disrupted. Yasmin's professionalism and dedication to helping customers like me are a testament to the exceptional service culture at activitysuperstore.com. Her responsiveness and genuine care turned a potential disaster into a delightful experience. I cannot thank Yasmin and the team enough for their outstanding support and accessibility. In a world where customer service often falls short, activitysuperstore.com stands out as a beacon of excellence, thanks to individuals like Yasmin. This experience has not only secured my loyalty as a customer but has also inspired me to share this glowing recommendation with others. Thank you, Yasmin, for making a difference and brightening my day!
N NIGEL BURKE
50 days ago

May and Lilly: Going Above and Beyond for Exceptional Customer Service

Words cannot express how grateful I am for the exceptional assistance provided by May and Lilly from activitysuperstore.com. After booking an Emmerdale tour with Voucher Number AXWW300230, I found myself needing to make some changes. The Activity Support Service team, particularly May and Lilly, not only accommodated my needs but exceeded all expectations with their unwavering dedication to customer satisfaction. May and Lilly's customer-centric approach and genuine willingness to go the extra mile truly set them apart. Their proactive efforts and attentive guidance made the entire process seamless and enjoyable. I was thoroughly impressed by their professionalism and genuine care for ensuring I had a smooth and pleasant experience. I commend May and Lilly for their outstanding service and sincerely thank them for their unwavering support. Their commitment to excellence has undoubtedly left a lasting impression. I wholeheartedly encourage them to continue their exceptional work, as it undoubtedly sets a remarkable standard for customer service. Thank you, May and Lilly, for making my experience truly unforgettable. Warm regards, Sharon and Wayne
N NIGEL BURKE
50 days ago

May and Lilly: The Dynamic Duo of Customer Service Excellence

Upon browsing through activitysuperstore.com for a memorable experience, I stumbled upon the Emmerdale tour and decided to book it. Little did I know that the true highlight of my journey would be the phenomenal support team behind the scenes, particularly May and Lilly. When a last-minute change cropped up, I reached out to the support team, and that's when May and Lilly stepped in. Their dedication to ensuring my needs were not only met but surpassed left me in awe. It was evident that their customer-centric approach was not just a job requirement but a genuine passion to assist and delight customers. Their efforts did not go unnoticed, and I felt compelled to express my gratitude for their exceptional service. May and Lilly's unwavering commitment to going above and beyond set a benchmark for what outstanding customer service truly means. It's rare to encounter individuals who are not only proficient in their roles but also genuinely care about the customers they assist – May and Lilly embody this rare combination flawlessly. Sharon and Waynexx, I couldn't agree more with your sentiments. May and Lilly are the unsung heroes of activitysuperstore.com, and their stellar performance deserves all the recognition it can get. Here's to May and Lilly, the dynamic duo who exemplify the pinnacle of customer service excellence. Thank you for your outstanding support – may your dedication continue to shine bright for all those you assist on their adventures.
H Heidi Foldesi
51 days ago

A Sincere Reflection on my Experience with ActivitySuperstore.com

Upon receiving a hotel overnight stay voucher as a gift, I was excited to embark on a memorable adventure. Unfortunately, my enthusiasm quickly waned as I encountered multiple roadblocks in redeeming my voucher. The initial lack of availability within a reasonable distance from my home left me disheartened, prompting me to explore alternative experiences. After several unsuccessful attempts to book a helicopter ride and a Segway tour, I found myself tangled in a web of limited dates and misrepresented locations. Despite the responsive customer service team extending my voucher, a discrepancy in the remaining value soured the overall experience. The hidden fees and additional charges for activities further compounded the frustration, painting a bleak picture of transparency and value for money. While I appreciated the prompt responses from the customer service team, the overall experience fell short of expectations. The seemingly vast array of experiences offered by ActivitySuperstore.com turned out to be a mirage, with elusive booking options and inflated costs deterring future engagement with the platform. My advice echoes a cautionary tale: opt for direct bookings with companies to avoid the pitfalls of misrepresented availability and obscured charges that overshadow the initial allure of variety. In light of these challenges, my trust in ActivitySuperstore.com has been eroded, and I am compelled to share this candid account to guide others in their decision-making process. Transparency, accessibility, and fairness are vital facets that should underpin any consumer experience, and regrettably, these pillars were lacking in my interactions with the platform.
H heather owen
52 days ago

Exemplary Customer Care: A Testimonial of Exceptional Service at ActivitySuperstore

Navigating through a hiccup with my voucher receipt at ActivitySuperstore, I reached out to their customer service for assistance. Expecting a standard waiting period, I was pleasantly surprised when Yasmin, a responsive representative, promptly addressed my concerns in less than 24 hours. Yasmin's professionalism and attentiveness shone through as she efficiently gathered the necessary details, swiftly resolving my issue with precision and care. Her dedication to ensuring customer satisfaction was truly commendable, turning what could have been a stressful situation into a seamless and positive experience. ActivitySuperstore's commitment to exceptional service, exemplified through Yasmin's timely and effective support, left a lasting impression on me. I am grateful for their outstanding customer care and would highly recommend their services to anyone seeking a reliable and customer-centric experience.

Introduction

ActivitySuperstore is an online platform that offers a wide range of experiences and gift vouchers to customers across the United Kingdom. With a diverse selection of activities and experiences, ActivitySuperstore aims to provide unique and memorable adventures for individuals or as gifts for loved ones.

Pros

  • Variety of Experiences: ActivitySuperstore offers a vast array of activities, including adventure sports, driving experiences, spa breaks, food and drink workshops, and more. This variety ensures that there is something to suit everyone's interests and preferences.
  • Convenience: Booking an experience through ActivitySuperstore is incredibly convenient. The platform allows users to search for activities based on location, type, or price, making it easy to find the perfect experience quickly.
  • Flexible Options: ActivitySuperstore provides flexibility for customers by offering open-ended vouchers. This allows recipients to choose their preferred time and date for their chosen activity, giving them the freedom to plan accordingly.
  • Gift Personalization: ActivitySuperstore allows customers to personalize gift vouchers with personal messages, making them thoughtful and unique presents for special occasions.

Cons

  • Limited International Options: ActivitySuperstore primarily focuses on experiences within the United Kingdom and may not be the ideal platform for individuals seeking activities abroad.
  • Availability Challenges: Some activities may have limited availability, particularly during peak seasons or in popular locations. It is recommended to book in advance to secure desired dates.

User Experience

ActivitySuperstore delivers a user-friendly experience through its intuitive website design. The search functionality allows customers to easily navigate through the extensive selection of activities, filtering results based on their preferences. The website showcases detailed descriptions, images, and customer reviews, providing valuable insights for making informed decisions.

Pricing and Value for Money

ActivitySuperstore offers diverse price ranges to accommodate various budgets. The platform ensures competitive pricing, aiming to provide value for money without compromising on the quality of experiences. With the numerous options available, customers can find activities that align with their budget constraints and still enjoy exceptional experiences.

Customer Service

ActivitySuperstore prides itself on excellent customer service. Their dedicated support team is easily accessible through phone or email to assist with any queries or concerns. In case of any issues with bookings or vouchers, ActivitySuperstore strives to resolve them promptly, ensuring customer satisfaction throughout the process.

Product Quality and Selection

ActivitySuperstore partners with reputable providers to ensure high-quality experiences. By curating a diverse selection of activities, the platform caters to a wide range of interests, enabling customers to find experiences that align with their preferences. Regular vetting and review processes help maintain the quality standard of activities offered.

Website Usability

ActivitySuperstore's website is designed for ease of use and optimal user experience. The intuitive interface allows customers to effortlessly browse, search, and book experiences. The website loads quickly, ensuring a smooth and efficient browsing experience across various devices.

Returns and Exchanges

ActivitySuperstore offers a flexible returns and exchange policy. Customers who wish to change their chosen activity can do so within a certain timeframe, subject to availability and any applicable price differences. This policy allows customers to modify their experiences as per their preferences.

Promotions and Discounts

ActivitySuperstore frequently offers promotions and discounts, making their experiences even more affordable. Customers can find special offers on their website or newsletter. These discounts provide an opportunity to save money while enjoying a wide range of memorable activities.

Reputation

ActivitySuperstore has built a strong reputation within the experience gift industry. With years of operation and numerous positive customer reviews, the platform has proven its commitment to delivering exceptional experiences and reliable service. Their partnerships with trusted providers contribute to their solid reputation.

Payment Options

ActivitySuperstore accepts various payment methods, including major credit cards, debit cards, and PayPal. This flexibility ensures that customers can choose the most convenient and secure option for their transactions.

Loyalty Programs

ActivitySuperstore offers a loyalty program where customers can accumulate points with each purchase. These points can then be redeemed for future activities, providing additional savings and incentives for loyal customers.

Customer Reviews

ActivitySuperstore encourages customers to leave honest reviews on their website. These reviews play a crucial role in helping potential customers make informed decisions. The transparency of customer feedback demonstrates ActivitySuperstore's commitment to ensuring excellent experiences for all.

Community Involvement

ActivitySuperstore actively engages with the community by supporting local charities and environmentally friendly initiatives. Their dedication to giving back enhances their credibility and showcases their commitment to making a positive impact.

Shipping and Costs

As an online platform, ActivitySuperstore operates through e-vouchers, eliminating the need for physical shipping. This approach reduces costs for customers, as there are no additional shipping charges. Customers can conveniently access and redeem their e-vouchers through email or their ActivitySuperstore account. In conclusion, ActivitySuperstore is a reputable platform that offers a vast selection of diverse experiences and gift vouchers. With a user-friendly interface, competitive pricing, outstanding customer service, and a commitment to quality, ActivitySuperstore ensures exceptional customer experiences. Whether it's an adrenaline-pumping adventure or a relaxing spa retreat, ActivitySuperstore strives to provide memorable moments for everyone.