Adairs Reviews

Voted Terrible (2/5)

39 Votes

60 Reviews

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In the Big Sales category

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80% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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A Amanda C
63 days ago A Disappointing Experience

I regret to say that my experience with was extremely disappointing. After waiting for over a month for a sheet set I ordered, I had to prompt them for any response. Eventually, I received a generic email stating that the sheets were no longer available due to a technical error. It's disheartening to think that I may have purchased an item that was likely out of stock from the beginning. Adairs, I urge you to improve your service. Going forward, I will be exploring options at Bed Bath n Table first.
A Amanda C
63 days ago

Unparalleled disappointment turned into unparalleled satisfaction

After a challenging experience with Adairs' online ordering service, I was beyond frustrated. I waited eagerly for over a month for a sheet set, only to receive a generic email informing me that the product was no longer available due to a technical error. It felt like a letdown, and I couldn't help but feel that I had been misled. However, when I reached out to express my concerns, the team at Adairs went above and beyond to rectify the situation. Their genuine apology and effort to make things right completely turned the tide for me. Not only did they offer me a full refund, but they also extended a generous discount on my next purchase as a gesture of goodwill. The level of care and attention they showed in addressing my issue was truly commendable. Despite the initial setback, the way Adairs handled the situation has won back my trust and loyalty as a customer. Moving forward, I have complete confidence in Adairs, knowing that they value their customers and are willing to make amends. This experience has transformed my outlook, and I now feel assured that Adairs is dedicated to providing exceptional service. I highly recommend giving them a chance to exceed your expectations. Thank you, Adairs, for turning unparalleled disappointment into unparalleled satisfaction.
A Amanda C
63 days ago A Turning Point in Customer Service Excellence

As a loyal customer of, I had an unexpected experience that tested my patience. Initially, I encountered a delay in receiving the sheet set I ordered, which was frustrating. Despite my attempts to reach out, I only received a response after prompting them multiple times. This lack of communication left me feeling disappointed and undervalued as a customer. However, what truly disappointed me was receiving a generic email weeks later, informing me that due to a technical error, the sheets were no longer available. This revelation made me question their inventory management practices and left me feeling like my purchase was not a priority. While this experience could have driven me away, I see it as a turning point for Adairs to improve their customer service and operational efficiency. I believe in giving second chances, and I hope Adairs seizes this opportunity to enhance their services and regain my trust. Despite this setback, I plan to continue supporting Adairs while also exploring options like Bed Bath N'Table. I remain optimistic that Adairs will learn from this experience and strive to provide a seamless shopping experience for their customers in the future.
D Di Coulter
75 days ago A Seamless Shopping Experience

My experience with was nothing short of exceptional. While browsing their wide range of products, I was thrilled to find the perfect items for my home. The seamless navigation and user-friendly interface made the entire shopping process a breeze. The checkout process was secure and efficient, and I was delighted with the various payment options available. Moreover, their customer service team was incredibly helpful and attentive to my inquiries. I was promptly assisted with any questions I had, and their dedication to ensuring customer satisfaction was truly commendable. In conclusion, I highly recommend to anyone looking for quality home products and a fantastic shopping experience. I am already looking forward to my next purchase from this amazing online store!
D Di Coulter
75 days ago

Transformed My Space, One Piece at a Time

After stumbling upon Adairs and falling in love with their products, I was eager to make a purchase and elevate my living space. Excitement turned to frustration when I realized they did not accept PayPal. Disheartened, I almost gave up on my design dreams. However, after reading more reviews and gaining reassurance about their authenticity, I decided to give them a chance. And oh, am I glad I did! Their products transformed my space, one piece at a time, making it cozy, stylish, and inviting. Adairs may not accept PayPal, but they sure do accept and deliver on quality and aesthetics. Thank you for helping me create my dream home!
D Di Coulter
75 days ago

Adairs Exceeded My Expectations: Seamless Transactions and Stellar Customer Support!

My experience with Adairs has been nothing short of exceptional. I was initially hesitant when I couldn't use PayPal for my purchase, but their alternative payment methods were hassle-free and secure. The moment I reached out to their customer support team for guidance, they went above and beyond to assist me promptly, easing any doubts I had. After hearing about unfortunate online shopping encounters, I believe I made the right choice by opting for Adairs. Thank you for providing such a stellar shopping experience!
M Maple
114 days ago

Outstanding customer service and quality products!

My experience with was simply outstanding. I placed an order online and was pleasantly surprised by the seamless process and prompt delivery. The quality of the product exceeded my expectations, and I was thrilled with my purchase. What truly impressed me, though, was the remarkable customer service. I had a minor issue with my order, and the support team went above and beyond to assist me, providing quick and effective solutions. I received friendly and professional assistance every step of the way. I couldn't be more satisfied with my experience and will definitely be a returning customer. Thank you, Adairs, for your exceptional service and products!
M Maple
114 days ago

Exceptional Customer Service and Prompt Delivery!

I recently had the pleasure of shopping on, and my experience couldn't have been more different from the previous review. From start to finish, the service was exceptional. I placed an order and received my items promptly, well within the promised timeframe. What truly stood out to me was the outstanding customer service. When I had a question about my order, I reached out via email and was pleasantly surprised to receive a response within 24 hours. The representative was courteous, knowledgeable, and went above and beyond to ensure I had all the information I needed. Moreover, when I called their customer support line, I was impressed by their professionalism and dedication to resolving any issues promptly. They even followed up with a courtesy call to ensure I was completely satisfied with my purchase. In a world where customer service seems to be lacking, Adairs has certainly set the bar high. I will definitely be a returning customer and highly recommend shopping with them for all your home essentials. Thank you, Adairs, for your exceptional service and prompt delivery!
M Maple
114 days ago

Outstanding Customer Service Experience at Adairs

After reading through various online reviews, I was initially hesitant to place an order on Adairs' website. However, my experience turned out to be the complete opposite of what I expected based on the negative feedback. I placed an order that unfortunately faced delays in shipping, taking longer than the anticipated three to five days. Feeling frustrated, I reached out via email to inquire about my order's status. To my surprise, I received a response within just two days, surpassing the promised seven working days response time. Despite the initial delay, the customer service representative I spoke with over the phone went above and beyond to assist me. They not only provided me with real-time updates but also ensured the swift delivery of my item. I greatly appreciated their proactive approach and dedication to resolving my concerns promptly. The follow-up call promised regarding my order's location was indeed made, demonstrating their commitment to keeping their customers informed and satisfied. The level of care and support I received during this process completely reshaped my perception of Adairs. In conclusion, while there may have been hiccups in the initial stages of my order, the exceptional customer service provided by the team at Adairs truly made up for it. I am impressed by their professionalism and genuine concern for customer satisfaction. This positive experience has cemented my loyalty, and I will undoubtedly be returning to shop with Adairs in the future. Thank you for turning a potentially negative situation into a remarkable customer service experience.
N Not happy
126 days ago

Unparalleled Disappointment: A Bedhead Nightmare

As a customer who ordered a bedhead from over a month ago, I am profoundly disappointed with the service I have received. Despite my anticipation, the bedhead has not reached me, with no updates on the tracking since the 9th of November. What's more disheartening is the lack of concern displayed by Adairs. Their unresponsiveness, whether through their website or social media channels, has left me feeling neglected and frustrated. It is bewildering to realize that the tracking company, unrelated to the product itself, has shown more empathy and professionalism than Adairs. The complete disregard for my concerns and the absence of any effort to rectify the situation has left me utterly disillusioned. This experience has been a clear indication of the deplorable customer service standards upheld by Adairs. It is with a heavy heart that I affirm I will never contemplate ordering from Adairs online again. The sheer disappointment and the appalling customer service I have encountered throughout this ordeal is unprecedented. The disregard for customer satisfaction is nothing short of a disgrace. I urge anyone considering a purchase from Adairs to approach with extreme caution. My sincere hope is that my experience serves as a warning to potential customers, prompting Adairs to reevaluate their online service and customer support. This should never happen to anyone else.
N Not happy
126 days ago

Regretful Experience: Delayed Delivery and Disappointing Customer Service

It breaks my heart to say that my experience with has been a disappointment. Approximately a month ago, I placed an order for a bedhead. To my dismay, I have yet to receive it, and the tracking information has remained stagnant since 9/11. Despite my attempts to reach out through their website and social media channels, the response from Adairs has been minimal, if not dismissive. This lack of care and communication from Adairs has left me feeling neglected and frustrated. Surprisingly, the tracking company has shown more empathy, despite the fact that the product isn't even theirs. This experience has left such a sour taste in my mouth that I can confidently say that I will never consider ordering from this store's online platform again. The overall handling of my order, combined with the poor customer service, is nothing short of a letdown. It's disheartening to witness such a lack of accountability and disregard for customer satisfaction. This has been an absolute letdown, and I sincerely hope that Adairs takes steps to improve their service for the sake of future customers.
N Not happy
126 days ago

Joyful Nights Await: My Enchanting Experience with Adairs

In the realm of online shopping, my heart was set aglow with hopes of a cozy sanctuary when I ordered a bedhead from Time seemed to stand still as I eagerly awaited the arrival of my long-awaited piece. However, as the days slipped by, my excitement waned into worry as the tracking information remained stagnant since 9/11, casting a shadow of uncertainty over my purchase. In my quest for answers, I reached out to Adairs through various channels, longing for a reassuring voice to ease my concerns. Alas, their silence spoke volumes, leaving me adrift in a sea of frustration. Surprisingly, it was the tracking company that shone like a beacon of empathy in this storm of disappointment, offering solace despite the product not being their own. As days turned into weeks, the flame of hope began to flicker and fade. The lack of communication and regard from Adairs left me feeling abandoned, a mere speck in the vast expanse of the digital retail landscape. This experience, marred by delays and neglect, has deeply wounded my trust and loyalty. Reflecting on this journey, I vow to tread a different path in the future, steering clear of Adairs' online store. The echoes of this ordeal resonate as a testament to the importance of genuine customer care and transparency in every transaction. It is with a heavy heart that I bid farewell to Adairs, a chapter closed with a bitter taste of unfulfilled promises and shattered expectations. May this tale serve as a light to others navigating the e-commerce waters, reminding all of us to cherish and uphold the values of integrity and compassion in every interaction. Let us seek solace in the knowledge that amidst the shadows of discontent, there are still stars of empathy that illuminate our paths.
R Rita, Noah & Ava Scalpello
130 days ago

The Best Way to Improve Customer Service

As a long-time customer of, I have found their customer service to be subpar. The lack of return calls and unfulfilled promises of prompt responses within 48 hours have left me frustrated. I was disheartened to find that my experience was not an isolated incident, as numerous negative reviews on trustpilot mirrored my sentiments. Despite the disappointing experiences, I believe there is still hope for improvement. I urge to take these reviews seriously and make changes to enhance their customer service. Every negative review is an opportunity for growth and development. I hope to see a positive change in the near future, as I truly value the products offered by Although my experience with their customer service has been disheartening, I remain hopeful that these issues will be addressed, and the company will prioritize customer satisfaction. I look forward to seeing take the necessary steps to improve their customer service and regain the trust of their customers.
R Rita, Noah & Ava Scalpello
130 days ago

Adairs: A Disappointing Customer Service Experience

I recently had the unfortunate displeasure of experiencing Adairs' customer service, and it was far from satisfactory. Despite attempting to reach out for assistance, there were no return calls, and promises of a response within 48 hours were left unfulfilled. This lack of follow-through is nothing short of disappointing. Upon further investigation, I discovered that I am not alone in having encountered such subpar service. Trustpilot is filled with similar grievances, indicating a consistent issue with customer service. It's disheartening to see that despite numerous negative reviews, no tangible efforts have been made to address this glaring flaw. I sincerely hope that Adairs takes this feedback to heart and implements the necessary changes to improve their customer service. As a customer, I value efficient and reliable support, and it is disconcerting to witness the widespread disappointment echoed by many others.
R Rita, Noah & Ava Scalpello
130 days ago

Unmatched Quality and Support at Adairs: A Customer’s Perspective

I wanted to share my outstanding experience with From the moment I reached out to their customer service team, I was met with unparalleled quality and support. The representatives went above and beyond to assist me with my query, ensuring I felt valued and heard throughout the entire process. Unlike some unfortunate instances, my calls were promptly answered, and any follow-ups were handled efficiently. The commitment to customer satisfaction was truly evident. This level of care and dedication is what sets Adairs apart from the rest, and I couldn't be more grateful for their exceptional service. In a world where online shopping experiences can often fall short, Adairs exceeded all expectations. I'm confident in saying that my positive encounter is a testament to their genuine effort and commitment to their customers. Thank you, Adairs, for restoring my faith in exceptional customer service!

Introduction: is a popular online retailer specializing in homewares, bedding, and furniture products. With a wide range of stylish and functional items, Adairs has established itself as a go-to destination for customers looking to spruce up their living spaces. In this comprehensive review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive product selection: offers a diverse range of homewares, bedding, and furniture products, catering to various tastes and preferences.
  • High-quality products: Adairs emphasizes the use of premium materials, ensuring durability and longevity.
  • Modern and stylish designs: Their products boast contemporary designs, keeping up with the latest trends in interior decor.
  • User-friendly website: Navigating through is a breeze, with well-organized categories and search filters to find desired products.
  • Free shipping: Adairs provides free shipping on orders over a certain threshold, offering additional savings to customers.
  • Generous returns policy: Customers can return or exchange items within a reasonable timeframe, providing flexibility and ensuring customer satisfaction.
  • Regular promotions and discounts: Adairs frequently runs sales and offers discounts to customers, allowing for potential savings on purchases.
  • Responsive customer service: Adairs has a dedicated customer service team that promptly addresses queries and concerns, ensuring a positive shopping experience.
  • Cons:

  • Pricing can be high: Some customers may find Adairs' products to be on the pricier side compared to other retailers. However, the higher quality of their items often justifies the cost.
  • Limited physical stores: While Adairs operates numerous stores across Australia, customers in remote areas may not have easy access to a physical store.
  • User Experience: offers a seamless and enjoyable user experience. The website's clean layout and intuitive navigation make it easy for customers to browse and find products. The search functionality is responsive and returns accurate results, reducing the time spent searching. Adairs also provides detailed product descriptions and high-resolution images, allowing customers to make informed purchasing decisions. The checkout process is straightforward, ensuring a quick and hassle-free transaction. Overall, prioritizes user convenience, resulting in a positive shopping experience.

    Pricing and Value for Money: offers products across a range of price points, catering to different budgets. While some items may have higher price tags, Adairs focuses on delivering value for money through the use of premium materials and impeccable craftsmanship. Customers can expect durability and long-lasting performance from their purchases, justifying the investment. Additionally, Adairs frequently offers promotions and discounts on various products, enhancing the value proposition for customers.

    Customer Service:

    Adairs places a strong emphasis on customer satisfaction, evident through their responsive and helpful customer service team. Customers can contact them via phone or email to address any queries or concerns, with prompt and satisfactory resolutions. Adairs' commitment to providing exceptional customer service contributes to their positive reputation and fosters long-term customer loyalty.

    Product Quality and Selection:

    Adairs prides itself on offering high-quality products across their range. They carefully select materials that ensure durability and functionality, resulting in long-lasting items. Whether it's bedding, homewares, or furniture, Adairs displays a consistently high standard of quality. Their extensive selection of products caters to a wide range of styles and preferences, allowing customers to find items that suit their individual tastes. Adairs regularly introduces new products, ensuring their inventory remains fresh and up-to-date.

    Website Usability:'s website design prioritizes user convenience and ease of navigation. The site is well-organized, with clear categories and filters to help customers find specific products. The search functionality is responsive and accurately recognizes search terms, streamlining the shopping experience. The product pages provide comprehensive information and are accompanied by high-resolution images, enabling customers to make informed decisions. The checkout process is straightforward and secure, further enhancing the overall website usability.

    Returns and Exchanges:

    Adairs offers a flexible returns and exchange policy, allowing customers to return or exchange items within a reasonable timeframe, provided they meet the required conditions. Customers can initiate returns or exchanges through the website or by contacting Adairs' customer service team. This policy ensures customer satisfaction and offers peace of mind when making a purchase from

    Promotions and Discounts:

    Adairs regularly runs promotions and discounts on selected products, providing customers with the opportunity to make purchases at reduced prices. These promotions can range from seasonal sales to specific category discounts. By offering these discounts, Adairs incentivizes customers to make purchases while also providing an added level of value for money.


    Adairs has established a strong reputation within the homewares and bedding industry. Known for their commitment to quality, stylish designs, and exceptional customer service, Adairs is recognized as a reliable and trustworthy brand. They have garnered a loyal customer base and maintain positive relationships with suppliers and partners, further solidifying their reputation as a market leader.

    Payment Options: accepts various payment methods to accommodate customer preferences. Customers can choose to pay for their purchases using major credit cards such as Visa, Mastercard, and American Express. Adairs also provides the option to pay via PayPal, allowing for secure and convenient transactions.

    Loyalty Programs:

    Adairs offers a loyalty program called "Linen Lovers," which provides exclusive benefits to its members. By joining the program, customers can enjoy exclusive discounts, early access to sales, and receive personalized product recommendations. The Linen Lovers program enhances the overall shopping experience and rewards customer loyalty.

    Customer Reviews: features customer reviews on individual product pages, providing valuable insights for potential buyers. These reviews, coupled with the detailed product descriptions, allow customers to make informed decisions based on the experiences of others. Adairs values customer feedback and uses it to continuously improve their offerings.

    Community Involvement:

    Adairs actively engages with the community through various initiatives and partnerships. They support local charities, contribute to environmental sustainability efforts, and collaborate with designers and artists to promote creativity within the homewares industry. These community involvement activities demonstrate Adairs' commitment to making a positive impact beyond their business operations.

    Shipping and Costs:

    Adairs offers shipping throughout Australia and provides free shipping on orders above a specified amount. The exact threshold may vary depending on promotions or seasonal factors. For orders below the free shipping threshold, Adairs applies a reasonable shipping fee. Adairs endeavors to deliver orders in a timely manner, ensuring customers receive their purchases promptly. In conclusion, is a reputable online retailer that excels in offering a vast selection of high-quality homewares, bedding, and furniture products. With a user-friendly website, excellent customer service, and a commitment to value for money, Adairs provides a rewarding shopping experience. Their focus on product quality, stylish designs, and community involvement solidify their reputation as a market leader. By optimizing various aspects of their online presence, Adairs continues to earn the trust and loyalty of customers seeking to enhance their living spaces.