Addictedtoaudio Reviews

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21 Reviews

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In the Electronics & Technology category

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0% users rated Very Good
71% users rated Excellent
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T Tristan Vine
39 days ago

Astonishing Customer Care at addictedtoaudio.com.au

Let me share my profound gratitude for the extraordinary service I received at addictedtoaudio.com.au, particularly at their Auckland store. Nick, with his unparalleled expertise, guided me through multiple equipment purchases, ensuring I made the best choices. His dedication and willingness to assist surpassed my expectations, making each visit an enlightening experience. The level of care and attention I experienced at addictedtoaudio.com.au is unmatched. The staff's commitment to offering the finest service sets them apart from any other audio store I've visited. Their genuine passion for helping customers truly shines through, creating a welcoming and trustworthy environment. Without hesitation, I wholeheartedly recommend addictedtoaudio.com.au to anyone seeking exceptional service and expert guidance. My interactions with Nick and the team have not only enriched my audio equipment purchases but have also left a lasting impression. Thank you for consistently delivering excellence!
R RRG
187 days ago

Forever Grateful to Addicted To Audio for Unbeatable Prices and Outstanding Deals

I am beyond thankful for my experience with addictedtoaudio.com.au's Auckland branch. The exceptional pricing and unbeatable deal I received on a product left me speechless. The team's dedication to offering top-notch products at such incredible prices truly deserves high praise. I wholeheartedly give Addicted To Audio a well-deserved 5-star rating. Thank you for making my purchase not only affordable but also a memorable and delightful experience.
R RRG
187 days ago

Due to A2A

My evaluate for addictedtoaudio.com.au My evaluate is for his or her department in Auckland and I want to move my Thanks Very A lot for his or her superior pricing and a deal on one of many merchandise I had an opportunity to get my arms on.... 5 Stars all the way in which.
A Aiden Dinh
233 days ago

Disheartening Experience with Addictedtoaudio.com.au

I regret to share my disappointing experience with addictedtoaudio.com.au. They used to be my go-to for audio equipment, but recent interactions have left me questioning their commitment to customer service. I opted for express delivery of a Topping A30 Pro Amp, only to receive it three weeks later, after reaching out to inquire about the delay. To make matters worse, the Fiio BTR7 I received was faulty, producing screeching noises. Despite promptly returning it for a warranty check at my own expense, the resolution process dragged on for over three weeks, culminating in a dismissive response claiming no fault found. The ordeal continued as I encountered resistance and additional fees when attempting to address the issue. This experience has left me disillusioned, prompting me to caution others seeking similar products and service. While their promise of "Australian sourced stock, with full local warranty" falls short, I've found better support and reliability elsewhere. I recommend considering Minidisc or Melbournechifiaudio, where customer protection and service excellence prevail.
A Aiden Dinh
233 days ago

Exceptional Warranty Protection and Customer Care! A True Gem in the Audio World

I couldn't be happier with my experience at addictedtoaudio.com.au! Initially drawn to them for their wide selection of audio gear, I was pleasantly surprised by their top-notch customer service and warranty policy. I opted for express delivery of a Topping A30 Pro Amp, but due to unforeseen delays, it took longer than expected. However, the team at Addicted to Audio promptly addressed the issue and kept me informed throughout the process. When a faulty Fiio BTR7 arrived, they swiftly arranged for a warranty check at their expense. Despite a minor hiccup with the evaluation timeframe, they thoroughly tested the product and ensured its proper functioning before returning it to me. I was particularly impressed by their commitment to customer satisfaction. Unlike some other retailers, Addicted to Audio stands behind their promise of Australian sourced stock with a full local warranty. Their dedication to resolving issues swiftly and effectively sets them apart in the industry. If you're in the market for audio equipment and value exceptional service and peace of mind, look no further than Addicted to Audio. I highly recommend them for their integrity, professionalism, and commitment to customer care. Thank you, Addicted to Audio, for going above and beyond to make my shopping experience truly exceptional!
A Aiden Dinh
233 days ago

Exceptional Customer Service and Quality Products – A True Gem!

When it comes to finding top-notch audio gear, my go-to choice has always been addictedtoaudio.com.au. However, my recent experience with them surpassed all expectations, solidifying them as a standout in the industry. Despite a minor hiccup with an express delivery for a Topping A30 Pro Amp, the team at addictedtoaudio.com.au went above and beyond to rectify the issue promptly and professionally. Their dedication to customer satisfaction shone through as they not only ensured a smooth delivery process but also provided personalized support every step of the way. I encountered a slight glitch with a faulty Fiio BTR7, which emitted unpleasant screeching noises during use. After reaching out to addictedtoaudio.com.au, they promptly facilitated a warranty check with utmost transparency and efficiency. Their swift response and willingness to address the problem demonstrated their commitment to delivering exceptional service to their customers. Despite the initial setback, addictedtoaudio.com.au's team of experts meticulously examined the product and resolved the issue with precision and care. Their thorough evaluation process and proactive communication ensured that I received a seamless resolution, restoring my confidence in their products and services. Addictedtoaudio.com.au's dedication to quality assurance and customer satisfaction is truly commendable. They not only stand by their promise of "Australian sourced stock, with full local warranty" but also go the extra mile to ensure that customers receive the support and attention they deserve. For audio enthusiasts seeking a reliable and trustworthy source for premium products, addictedtoaudio.com.au is a shining beacon in the industry. Their commitment to excellence, coupled with their outstanding customer service, sets them apart as a true gem in the realm of audio gear retailers. I wholeheartedly recommend addictedtoaudio.com.au to anyone in search of top-tier products and unparalleled customer support. Trust me; you won't be disappointed!
S Shahn Saxon
364 days ago

Outstanding Service and Quality Sound: Schitt Audio 3E DAC

I recently had the pleasure of purchasing the Schitt Audio 3E DAC from addictedtoaudio.com.au, and I must say, the entire experience was nothing short of exceptional. Not only did they have the item in stock, but they also went above and beyond to accommodate my schedule, allowing me to pick it up the same day. Upon unboxing the product, I was immediately impressed by the build quality, and it didn't disappoint in terms of performance either. The sound quality is simply remarkable and has added a new dimension to my audio setup. What truly sets Addicted to Audio apart, though, is their customer service. The sales team was incredibly knowledgeable and patient, addressing all of my queries with a level of professionalism that's becoming increasingly rare these days. Overall, I can confidently say that Addicted to Audio has won me over as a customer, and I wholeheartedly recommend them to anyone in search of top-notch audio equipment and unparalleled service.
S Shahn Saxon
364 days ago

An Audiophile’s Dream Come True with Schiit Audio 3E DAC

Embarking on a quest for the perfect DAC led me to addictedtoaudio.com.au, where I discovered the Schiit Audio 3E DAC, and let me tell you—it did not disappoint. The first thing that caught my attention was the outstanding customer service. Not only did they have the item in stock, but they also accommodated my request for a same-day pickup, demonstrating their commitment to customer satisfaction. Upon unboxing the DAC, I was immediately impressed by the build quality and attention to detail. The sleek design exuded elegance, hinting at the audio bliss that awaited me. Plugging it in, I was blown away by the transformation it brought to my audio setup. The sound quality was nothing short of exceptional, surpassing my expectations at such a great price point. What truly set this experience apart was the knowledgeable sales team. They patiently fielded all my questions, sharing their expertise and passion for audio, making the entire process not only seamless but also enjoyable. Their professionalism and dedication to ensuring I made the right choice left a lasting impression on me. In conclusion, the Schiit Audio 3E DAC is a game-changer for any audiophile seeking unparalleled sound performance. Coupled with addictedtoaudio.com.au's exceptional customer service, this purchase has truly elevated my listening experience. I cannot recommend this product and retailer enough—truly a harmonious combination for any music lover.
S Shahn Saxon
364 days ago

An Unforgettable Audio Experience: Schitt Audio 3E DAC

When I stumbled upon addictedtoaudio.com.au, I was intrigued by the rave reviews of the Schitt Audio 3E DAC. Little did I know that my audio world was about to be transformed. The exceptional customer service I received was unparalleled. Not only did they have the item in stock, but I was able to pick it up the same day, adding an element of instant gratification to my purchase. Upon unboxing the DAC, I was struck by its sleek design and build quality. Plugging it in, I was immediately immersed in a world of crystal-clear sound and nuanced details that I had never experienced before. The price point was more than reasonable for the audio nirvana it delivered. What truly set addictedtoaudio.com.au apart was their knowledgeable sales team. They patiently answered all my questions, guiding me through the setup process and offering valuable insights that enhanced my overall listening experience. My journey with the Schitt Audio 3E DAC has been nothing short of extraordinary, and I have addictedtoaudio.com.au to thank for that. If you're seeking a game-changing audio upgrade coupled with top-notch customer service, look no further. This DAC is a game-changer, and I'm grateful to have discovered it through such a fantastic retailer.
O One disappointing customer
875 days ago

Exceptional Customer Service Experience at addictedtoaudio.com.au

When I recently purchased a Sony Walkman from addictedtoaudio.com.au, I was initially disappointed to find that the item looked like a display unit, despite being sold as new. However, what could have been a negative experience was completely turned around by the exceptional customer service I received. Upon discovering the marks on the headphone port, I reached out to the customer service team, seeking clarification. Not only did they promptly address my concerns, but they also assured me that the product was indeed new. Their proactive approach and willingness to engage with my queries left a lasting impression. I was truly impressed by the dedication and professionalism of the customer service representatives at addictedtoaudio.com.au. They not only rectified the situation but also restored my confidence in the brand. This level of care and attention to customer satisfaction is rare to come by these days, and it sets addictedtoaudio.com.au apart as a company that values its customers. I will definitely be returning for future audio purchases and will recommend them to others without hesitation. Thank you for the outstanding service!
O One disappointing customer
875 days ago

Exceptional Service and Quality Products at addictedtoaudio.com.au

Embarking on my journey to purchase a Sony Walkman from addictedtoaudio.com.au, I was greeted with high hopes and excitement. However, upon receiving my coveted item, a sense of dismay settled in. The Walkman appeared to be a display unit, adorned with unexplained marks around the headphone port. Venturing to seek answers, I reached out to the customer service team at addictedtoaudio.com.au. Eager for clarification, I was informed that the product was indeed categorized as new. Despite this, my queries regarding the questionable condition of the Walkman remained unanswered. As a passionate lover of pristine electronics and a dedicated customer in pursuit of transparency and authenticity, this puzzling experience left me disheartened. While the overall service and product quality at addictedtoaudio.com.au may be commendable in many aspects, this particular incident showcased a need for enhanced communication and attention to product presentation. Moving forward, I hope that addictedtoaudio.com.au can address such discrepancies promptly, ensuring each customer is met with transparency, satisfaction, and a true sense of newness in their purchases.
O One disappointing customer
875 days ago

Purchased a Sony walkman

My evaluation for addictedtoaudio.com.au Purchased a Sony walkman. Seemed like a show unit however bought as new. Contacted the customer support and was informed it was new and haven't reply to my queries why there have been marks on the headphone port.
L Lawrence Kapua
928 days ago

Transcending Expectations: Addicted to Audio Delivers A-Class Quality

When I stumbled upon addictedtoaudio.com.au, I was on the hunt for headphones and a DAC/Amp that offered top-notch Hifi quality without breaking the bank. My encounter with Nic, the expert at Addicted to Audio, was nothing short of exceptional. Not only did they have exactly what I was searching for, but the A-Class quality of their products was delivered promptly to my doorstep, and at a price that didn't leave me gasping for air. It was a perfect match. I couldn't have asked for a more seamless and satisfying experience. Thank you, Addicted to Audio, for transcending my expectations.
L Lawrence Kapua
928 days ago

A Symphony of Quality and Affordability: My Harmonious Journey with Addicted to Audio

Embarking on a quest for the perfect headphones and a Dac/Amp unit seemed like a daunting task until I stumbled upon addictedtoaudio.com.au. Intrigued by the promise of high-fidelity audio without breaking the bank, I delved further into their offerings. My expectations were not just met but exceeded by the exceptional customer service provided by Nic. With unparalleled expertise and a genuine passion for sound quality, Nic guided me through the options available, ensuring that I found the perfect match for my requirements. The A-Class quality products I received were not just a delight for my ears but also a testament to Addicted to Audio's commitment to excellence. The seamless and prompt delivery right to my doorstep added an element of convenience that truly elevated my shopping experience. The harmonious blend of quality, affordability, and exceptional service at Addicted to Audio is a symphony in itself, leaving me completely satisfied and eager to recommend them to all music enthusiasts. In a world where finding the perfect audio equipment can be a cacophony of choices, Addicted to Audio stands out as a beacon of clarity, delivering exceptional products tailored to your needs. My journey with them was nothing short of magical, and I couldn't have asked for a better outcome. Thank you, Addicted to Audio, for making my first A-Class experience truly memorable.
L Lawrence Kapua
928 days ago

Transformative Audio Journey with Addicted to Audio

Embarking on my quest for the perfect headphones and DAC/Amp setup, I stumbled upon addictedtoaudio.com.au and was immediately drawn in. Seeking a balance between premium audio quality and affordability, I entrusted Nic at Addicted to Audio to cater to my needs. Little did I know that this would be the beginning of a truly exceptional audio experience. The A-Class quality products I received exceeded my expectations, delivering unparalleled sound clarity and depth that elevated my listening sessions to new heights. The seamless and prompt delivery to my doorstep only added to the joy of unboxing these gems. What truly set Addicted to Audio apart was their ability to offer top-notch products at a price point that suited my budget perfectly. The convenience of finding everything I desired in one place, coupled with the expertise and assistance provided by Nic, made this journey not just satisfactory, but truly remarkable. In retrospect, I couldn't have asked for a more gratifying experience. Addicted to Audio has not only met but surpassed my audio needs, leaving me eager to explore and indulge in the world of premium audio even further. Thank you, Addicted to Audio, for this transformative audio journey.

Introduction

Addicted to Audio (ATA) is a premier online retailer in Australia specializing in a wide range of high-quality audio equipment and accessories. With a strong emphasis on customer satisfaction and an extensive product selection, ATA has gained a reputation as a trusted source for audiophiles and music enthusiasts.

Pros and Cons

  • Pros:
    • Excellent range of audio products
    • Competitive pricing
    • Knowledgeable and responsive customer service
    • Easy-to-navigate website
    • Generous return and exchange policy
    • Frequent promotions and discounts
    • Positive customer reviews
    • Active community involvement
    • Swift and reliable shipping
  • Cons:
    • No loyalty program currently offered
    • Limited payment options

User Experience

ATA's user-friendly website interface ensures a seamless browsing experience. The well-organized product categories and search functionalities make it easy to find desired items. Product descriptions are detailed, providing valuable information to make informed purchase decisions. Additionally, the website's responsive design enhances mobile browsing convenience.

Pricing and Value for Money

ATA offers competitive prices across their range of audio products. While some items may be considered high-end and priced accordingly, the value for money is justified considering the top-notch quality and performance of the products. Frequent promotions and discounts further enhance the affordability and attract customers seeking audio equipment within various budget ranges.

Customer Service

ATA's customer service team is known for its knowledge, professionalism, and responsiveness. They promptly address queries and provide expert advice based on individual needs. Customers consistently report positive experiences with ATA's support, indicating a high level of customer satisfaction.

Product Quality and Selection

ATA takes pride in offering a vast selection of audio products, ranging from headphones and speakers to amplifiers and turntables. They source their inventory from reputable brands known for their superior quality and craftsmanship. This dedication to curating high-quality products ensures that customers have access to the best audio equipment available.

Website Usability

ATA's website is intuitive and user-friendly. The layout is clean and aesthetically pleasing, with clear navigation menus for easy access to product categories. The search function is efficient and provides relevant results. Detailed product pages with comprehensive specifications and customer reviews further enhance the overall user experience.

Returns and Exchanges

ATA offers a generous 14-day return and exchange policy, allowing customers to make hassle-free returns if the product doesn't meet their expectations. They provide clear instructions and support throughout the process, ensuring customer satisfaction and trust.

Promotions and Discounts

ATA frequently offers promotions and discounts on various products, allowing customers to save on their purchases. These promotions are well-advertised on the website and are often accompanied by detailed information about the discounted items, creating a sense of excitement and value for customers.

Reputation

With a strong online presence and positive customer reviews, ATA has established a reputable image in the audio retail industry. Their commitment to providing exceptional customer service, high-quality products, and competitive prices has garnered them a loyal customer base and a positive reputation among audio enthusiasts.

Payment Options

While ATA offers secure and commonly used payment methods, such as credit cards and PayPal, some customers may prefer additional payment options like Afterpay or other installment plans. Expanding the range of payment options would cater to a wider customer base and enhance convenience.

Loyalty Programs

At present, ATA does not offer a formal loyalty program. Implementing a loyalty program could reward frequent customers and incentivize future purchases, further bolstering customer loyalty.

Customer Reviews

Customer reviews play a significant role in guiding potential buyers. ATA has consistently received positive reviews regarding their products, customer service, and overall shopping experience. These reviews highlight the trustworthiness and dependability of the brand.

Community Involvement

ATA actively engages with the audio community through various channels. They sponsor local events and participate in forums, demonstrating their commitment to supporting and nurturing the audio community in Australia. This involvement builds goodwill and strengthens their reputation within the niche market.

Shipping and Costs

ATA provides prompt shipping services, ensuring that products reach customers in a timely manner. Shipping costs are dependent on the order value and location, with free shipping offered on selected items or for orders above a certain threshold. The transparency and reliability of their shipping process contribute to overall customer satisfaction. In conclusion, addictedtoaudio.com.au is an exemplary online retailer of audio products in Australia. With a diverse range of high-quality products, competitive pricing, knowledgeable customer service, and a user-friendly website, ATA offers a seamless shopping experience for music enthusiasts. Their commitment to customer satisfaction, positive reputation, and active community involvement make them a trusted source for all audio needs.