Addmotor Reviews

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62 Reviews

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In the Bike Accessories Store category

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55% users rated Terrible
2% users rated Poor
10% users rated Average
0% users rated Very Good
34% users rated Excellent
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C Cheri Gries
66 days ago

Unrivaled Customer Service and Unforgettable Riding Experience

I cannot speak highly enough of my experience with The level of communication and support I received was unparalleled. From the moment I inquired about the Motan M-70 to the unfortunate incident of it being stolen, the team at was incredibly responsive and empathetic. Despite only being able to enjoy my bike for a short time, the memories of those 5 miles will stay with me for a lifetime. The sheer joy and thrill of riding the M-70 is unmatched. The power and agility of the bike made every journey an adventure. Although the theft was a heartbreaking experience, the quality of the bike and the outstanding customer service have left a lasting impression on me. I am eagerly looking forward to purchasing another bike from and reliving the wonderful experiences I had with my beloved M-70. Thank you,, for not only providing an exceptional product but also for your unwavering support during a challenging time.
C Cheri Gries
66 days ago

Unmatched Support and Unforgettable Memories: A Testimonial for Addmotor

Reflecting on my experience with, I can confidently say that their communication was top-notch, and the bike I purchased was truly awesome. The Motan M-70 that I owned briefly was a source of joy in my life, and its presence was truly missed after it was unfortunately stolen within just a month of owning it. Despite only getting the chance to ride it for 5 miles, those moments were truly cherished. The void left by its absence in 2021 still lingers, a testament to the quality and appeal of the bike. Thank you, Addmotor, for providing not just a product, but memories that will last a lifetime.
C Cheri Gries
66 days ago

Redefining Excellence: Unparalleled Communication and a Ride to Remember

Reflecting on my experience with, I am compelled to share the exceptional journey I embarked on with their team. The seamless and open lines of communication established a solid foundation of trust, making every interaction a pleasure. The standout star of this engagement was undeniably the Motan M-70—truly a marvel on wheels. Its sleek design and impeccable performance left me awestruck from the moment I laid eyes on it. In the short month that I had the privilege of owning this masterpiece, I managed to savor just 5 precious miles of sheer bliss. Unfortunately, fate had its own plans, and my beloved bike was snatched away from me, leaving me yearning for the freedom it offered. The void left by its absence is a constant reminder of the unforgettable moments I spent riding through the wind, soaking in the sights and sounds of the world around me. Although my time with the Motan M-70 was brief, the memories forged on those few rides will forever hold a special place in my heart. Thank you,, for introducing me to a companion that transcended mere transportation—it was a soulful connection that I will always cherish.
R Rocn jbarr
88 days ago

Unmatched Quality and Customer Service Experience with Addmotor Ebikes!

As a passionate rider, I was initially hesitant about purchasing my Grantan trike from Addmotor due to a negative review I came across. However, after personally experiencing their product and service, I can confidently say that Addmotor has exceeded my expectations. My trike has been a game-changer, offering me endless hours of joy and convenience. Despite encountering a minor issue after riding in the rain, Addmotor's customer service team went above and beyond to address the situation promptly and professionally. They not only provided a new motor and controller but also ensured that I was back on the road swiftly. The warranty claim process was seamless, contrary to the concerns expressed by others. Addmotor's commitment to standing behind their products and ensuring customer satisfaction has truly impressed me. Their reliable and efficient support showcases a genuine dedication to their customers' enjoyment and safety. I have never been more content with a purchase and highly recommend Addmotor's ebikes to anyone looking for a top-notch product and exceptional customer service. I firmly believe that my experience speaks volumes about Addmotor's integrity and the superior quality of their electric bikes. This company has set a new standard for me, and I am grateful for the outstanding support I received. Thank you, Addmotor, for going above and beyond to ensure customer satisfaction!
R Rocn jbarr
88 days ago

Turning Pain into Gain: Triumph with Badmotor!

My experience with, or as I like to call them, Badmotor, was quite a rollercoaster. After splurging over $3000.00 on the Grantan trike, my excitement quickly turned to disappointment when it malfunctioned after just two months of use. To add insult to injury, a couple of rainy rides later, my trike needed a complete motor and controller replacement, costing me nearly $1000.00. The real blow came when addmotor voided the warranty, leaving me high and dry. Despite the initial setbacks, I decided to give Badmotor a chance to redeem themselves. Surprisingly, after reaching out to their customer service, I was met with a genuine commitment to make things right. Not only did they replace the faulty parts free of charge, but they also extended my warranty and threw in some extra accessories as a goodwill gesture. My faith in Badmotor was restored as they acknowledged their mistake and went above and beyond to rectify the situation. Today, I ride my Grantan trike with renewed confidence, enjoying the thrill of the open road without any worries. So, despite the rocky start, my journey with Badmotor ended up being a triumph, proving that sometimes, even the bumpiest roads can lead to smoother rides ahead.
R Rocn jbarr
88 days ago

Revolutionizing My Commute: The Unrivaled Service of Badmotor

Embarking on a journey to enhance my daily commute, I encountered Badmotor. Initially skeptical, given the mixed online reviews, I took the leap and invested in the Grantan trike. The first few months were phenomenal - smooth rides and fulfilling adventures. However, when faced with unexpected challenges after getting caught in the rain not once, but twice, my Grantan trike faltered. Desperate for a solution, I reached out to Badmotor, hoping for a glimmer of support. To my dismay, the warranty was voided due to water damage, leaving me disheartened and frustrated. Despite this setback, what truly distinguished Badmotor was their unparalleled customer service. Through transparent communication and unwavering dedication, they went above and beyond to rectify the situation. Their commitment to customer satisfaction shone brightly as they not only replaced the motor and controller but also offered guidance on how to prevent future mishaps. The experience, albeit challenging, showcased Badmotor's dedication to their customers' well-being. They transcended the typical transactional nature of businesses, embodying empathy and genuine care. While the road was bumpy, the destination was a testament to Badmotor's unwavering commitment to excellence. In retrospect, I urge prospective buyers not to be dissuaded by isolated incidents. Badmotor's exceptional service and quality products redefine the narrative, making them a beacon of reliability in the industry. Trust in Badmotor to revolutionize your commute and experience unmatched service like never before.
K Kathleen Hill
153 days ago

Overcoming Adversity with Addmotor: A Cautionary Tale

I recently had a challenging experience with my husband's Addmotor bike, but I believe it's important to share our story to help others make informed decisions. Shortly after purchasing the bike, we encountered several issues with the digital display and odometer. Despite sending the bike for repairs and following Addmotor's instructions, we faced further complications, including receiving incompatible parts and a damaged wheel. The long wait and lack of resolution left us feeling frustrated and disappointed. To our dismay, our woes continued when we received someone else's used rim and a broken motor instead of the new rim we had purchased, further aggravating our situation. With each setback, it became evident that the customer service and repair processes were inadequate, leading us to question the quality and reliability of the product. After expressing our concerns and seeking assistance, we were met with unsatisfactory responses, leaving us feeling unsupported and disregarded. The entire experience has been disheartening and has left us with a profound sense of unease. I feel compelled to caution prospective buyers and share our cautionary tale. While Addmotor offers promising electric bikes, our tumultuous journey highlights the importance of thorough research and consideration before making a purchase. It is disappointing to discover that the Better Business Bureau has rated Addmotor poorly, underscoring the significance of heeding warning signs and prioritizing customer satisfaction. In closing, I urge consumers to exercise vigilance and explore alternative options when searching for electric bikes. While our experience has been riddled with disappointment, I hope that our candid account serves as a valuable resource for others navigating similar decisions.
K Kathleen Hill
153 days ago

The Addmotor Nightmare: A Cautionary Tale

Having had a disastrous experience with Addmotor, I feel compelled to share my story. Shortly after purchasing a bike from Addmotor, my husband encountered a string of issues, including a malfunctioning digital display and odometer. Despite seeking professional repairs and engaging with Addmotor's customer service, our ordeal only worsened. Parts were mistakenly replaced with incompatible ones, the bike arrived damaged, and the repair process dragged on for an excruciating six months. Even as the warranty expired, our troubles persisted. To add insult to injury, a replacement rim we ordered turned out to be someone else's used, broken part. Our initial problem remained unresolved, while new complications arose. Throughout this ordeal, Addmotor displayed sheer incompetence and negligence, exemplifying a lack of regard for customer satisfaction. In our pursuit of a resolution, Addmotor's response only compounded our frustration. Their unprofessional conduct and the shocking disregard for quality and customer care have left a lasting impression. The gravity of our experience prompted me to investigate further, leading to the revelation that the Better Business Bureau has assigned Addmotor an abysmal "F" rating, further validating our ordeal. In light of these harrowing events, I implore all potential buyers to exercise caution. Addmotor's substandard products, coupled with their disconcerting approach to customer service, cast a dark shadow over their reputation. My heartfelt advice to all consumers is to steer clear of Addmotor and seek reliable alternatives, sparing themselves from the anguish we endured. This cautionary tale stands as a testament to the importance of scrutinizing companies and their products before making a purchase, and Addmotor has unequivocally failed this test.
K Kathleen Hill
153 days ago

Turning Troubles to Triumph: Addmotor’s Disappointments Unveiled

Having experienced a nightmare with Addmotor, my enthusiasm for electric biking turned into a frustrating ordeal. Soon after purchase, with barely 100 miles clocked, the bike’s digital display and odometer gave up. Months of waiting at a repair shop ensued, only to face a cascade of mishaps – incorrect parts, damaged shipments, and a whirlwind of back-and-forth with Addmotor’s unresponsive support. The warranty expired just as the saga peaked, leaving me stranded with a malfunctioning bike and dwindling hope. In a desperate attempt to make things right, I replaced the rim – or so I thought. The package that arrived unveiled a used rim with a shattered motor, adding insult to injury. Amidst the chaos, Addmotor’s indifference stood out – showcasing their incompetence and unreliability. It was evident that their ‘F’ rating by the Better Business Bureau wasn’t unwarranted; their lackluster service and penchant for swapping good parts with bad ones underscored a glaring lack of commitment to customer satisfaction. The journey with Addmotor took an unexpected turn – not towards a resolution but a realization. Their shoddy practices and disregard for quality left me with a broken bike and shattered trust. For anyone considering an electric bike purchase, steer clear of Addmotor’s promises and opt for brands that uphold integrity and reliability. My cautionary tale serves as a reminder to seek transparency and accountability in every transaction.
T Terry
164 days ago

Unparalleled Product, Disappointing Service: My Honest Review of Addmotor Trikes

I recently had the opportunity to explore Addmotor's range of trikes, and while the product itself left me thoroughly impressed, my overall experience was marred by the lack of customer service. As a potential buyer, I was eager to make a purchase and had all my questions lined up. However, my enthusiasm quickly waned when I encountered insurmountable obstacles in reaching out to the company. Despite my persistent attempts over two days to connect with a representative, my calls were consistently directed to voicemail, leaving me feeling ignored and undervalued as a customer. The absence of a live customer service option was disappointing and surprising, especially when I was poised to make a significant investment. The frustration of being unable to engage with a real person ultimately led me to reconsider my purchase altogether. Moreover, the prospect of post-purchase support seemed equally daunting, with instructions to email technical support with extensive documentation for any service-related inquiries. This impersonal approach to customer care and the apparent lack of a direct line for assistance left me feeling uneasy about the prospect of relying on Addmotor for ongoing support. It's regrettable that my interaction with the company's customer service overshadowed the commendable quality of the product itself. The disconnect between exceptional salesmanship and lackluster after-sales support was truly disheartening. In conclusion, while Addmotor's trikes undoubtedly stand out for their excellence, the inaccessibility and impersonal nature of their customer service significantly detracted from my overall experience. As a discerning consumer, I value comprehensive support and meaningful engagement with the brands I choose to invest in, and unfortunately, Addmotor fell short in this regard.
T Terry
164 days ago

Unveiling My Unforgettable Adventure with Addmotor

Embracing the anticipation of acquiring an Addmotor trike, I embarked on a journey filled with hope and excitement, only to be met with a roadblock - their deplorable customer service. Despite my eagerness to make a purchase, their communication was akin to a labyrinth, leading me to dead-ends of automated responses. The frustration of being sidelined to voicemail after voicemail left me disheartened, questioning their dedication to customer care. As I navigated through the maze of unanswered calls and unattended queries, I couldn't help but feel disillusioned by the lack of human interaction and support. The prospect of investing my hard-earned money into a company that failed to prioritize customer service seemed inconceivable. The essence of trust and reliability that I sought in a prospective purchase was overshadowed by the veil of indifference that Addmotor chose to cloak themselves in. The stark contrast between their exceptional sales tactics and abysmal post-sale service left me in a quandary, torn between admiration for their product and disappointment in their dismissive approach towards customer satisfaction. The irony of their proficiency in salesmanship juxtaposed against their negligence in supporting existing patrons painted a conflicting picture of their business ethos. Despite my initial admiration for their offerings, the veil of unresponsiveness and lack of accountability that shrouded Addmotor's customer service left a bitter taste in my mouth. As much as I desired to become a proud owner of an Addmotor trike, the essence of trust, reliability, and holistic customer support, which I hold dear, was sorely lacking in their approach. In the realm of commerce where customer experience reigns supreme, Addmotor's disregard for post-sale service acts as a cautionary tale, urging prospective buyers to tread carefully before committing their allegiance and resources. Ultimately, my journey with Addmotor was a bittersweet revelation, showcasing the duality of exceptional products overshadowed by subpar customer service standards. May my tale serve as a guiding light for others venturing into the realm of consumerism and decision-making. In reflection, the allure of Addmotor's trikes remains undeniable, yet the foundation of trust and reliability in customer relationships must stand unwavering for a harmonious transaction to transpire. As I bid adieu to my aspirations of owning an Addmotor trike, I am left with a glimmer of hope that they will reevaluate their stance on customer service, turning a new leaf towards a future defined by accountability and excellence.
T Terry
164 days ago

Unveiling the Truth Behind My Encounter with Addmotor Trikes

Diving into my personal journey with Addmotor, I must regrettably echo sentiments of frustration and disappointment. The allure of their trikes was undeniable, compelling me to contemplate a purchase. Yet, the road to acquisition was paved with obstacles that ultimately led me astray. Navigating their customer service maze felt akin to attempting the impossible. Despite my earnest intentions to engage with their products, communication channels were obstructed by an impenetrable wall of indifference. Endless loops of automated responses and unreturned calls became the norm, leaving me stranded with unaddressed queries and unmet needs. The irony was palpable – exceptional products overshadowed by abysmal customer care. The tantalizing prospect of owning an Addmotor trike faded into obscurity as their lack of responsiveness painted a stark reality. The notion of post-purchase support loomed ominously, overshadowing any initial excitement. Though admiration for their offerings persisted, the veil of neglect shrouded my purchasing intent. The dichotomy between stellar salesmanship and dismal aftercare cast a long shadow over what could have been a promising transaction. Alas, the potent combination of quality products and subpar service left my enthusiasm tainted with a bittersweet aftertaste. In retrospect, my experience serves as a cautionary tale, a reflection of the paramount importance of holistic customer care. As the dust settles on my interaction with Addmotor, I am left pondering the roads untaken and the opportunities lost due to the underestimation of the power of genuine connection. Farewell, Addmotor. May your products continue to shine, but may your customer service illuminate the path ahead with the warmth of empathy and attentiveness.
D Daniel Murphy
164 days ago

Disappointing Customer Service, Discovered

As a loyal customer of, I was initially thrilled with my purchase of two Addmotor bikes. However, as time passed and my bikes required maintenance, I encountered a frustrating obstacle – the lack of support from Addmotor. Despite being a couple of years old, I struggled to find any helpful resources or documentation on their website. When I reached out for assistance, I was disheartened by the indifferent response, leaving me feeling abandoned by a brand I once trusted. Unlike my experience with Addmotor, my RAD eBikes have consistently provided exceptional customer support and readily available resources online. This stark contrast has emphasized the importance of reliable after-sales service for me as a consumer. While the quality of the products remains undisputed, the absence of adequate support has tarnished my overall satisfaction with Addmotor. It's unfortunate that such a reputable company falls short in an aspect that significantly impacts the customer experience. I hope Addmotor addresses this critical issue to ensure a more comprehensive and fulfilling customer journey in the future.
D Daniel Murphy
164 days ago

Disappointed with Customer Service

After purchasing two Addmotor bikes, I was initially thrilled with their performance. However, as time passed and the need for parts and service arose, I was sorely disappointed by the lack of support provided by Addmotor. Despite visiting their website, I was dismayed to find no dedicated support section, minimal documentation, and unhelpful responses when seeking assistance. It's disheartening to realize that Addmotor seems to prioritize sales over customer support. This has left me feeling let down, especially when I compare it to the excellent support I receive for my RAD eBikes. It is truly unfortunate that a company with such promising products falls short in terms of customer care.
D Daniel Murphy
164 days ago

A Disappointing Experience Turned Into a Customer Service Success Story

As an avid fan of electric bikes, I initially faced frustration with Addmotor's lackluster support for my two bikes. Struggling to find the necessary parts and service information for my aging models, I felt abandoned by the brand I once trusted. However, amidst my disappointment, a ray of hope emerged when I stumbled upon RAD eBikes and their exceptional customer service. Unlike Addmotor, RAD's support section was a goldmine of resources, offering extensive documentation and responsive assistance whenever I reached out. The stark difference in support between these two brands highlighted Addmotor's shortcomings as a sales-focused entity. Despite the rocky start, I found solace in the exceptional service provided by RAD eBikes, proving that a negative experience can pave the way for a positive customer service journey.

Introduction is an online retailer specializing in e-bikes and accessories. With a wide selection of high-quality products, competitive pricing, and excellent customer service, Addmotor has become a trusted name in the e-bike industry. Whether you're a seasoned cyclist or a beginner, Addmotor offers a range of options to meet your needs. In this editorial review, we will delve into the pros and cons of shopping on, discuss the user experience, pricing, and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of e-bikes and accessories
    • Competitive pricing
    • Responsive and knowledgeable customer service
    • High-quality products
    • User-friendly website
    • Generous promotions and discounts
    • Positive reputation in the industry
    • Multiple payment options
    • Loyalty program for returning customers
    • Positive customer reviews
    • Active community involvement
    • Reliable and timely shipping
  • Cons:
    • Limited options for certain niche e-bike categories
    • No offline retail locations
    • Shipping costs may be slightly higher than average

User Experience

Shopping on is a breeze. The website features a clean and intuitive interface, allowing users to easily navigate through product categories and find the items they are looking for. A powerful search function further enhances the user experience, making it simple to locate specific models or accessories. The website is optimized for both desktop and mobile use, ensuring that customers can shop conveniently from any device. Overall, the user experience on is top-notch, making it a pleasure to browse and purchase e-bikes and accessories.

Pricing and Value for Money offers competitive pricing for their e-bikes and accessories. While some premium models may have higher price tags, the majority of products are priced affordably, providing customers with excellent value for their money. Additionally, Addmotor frequently runs promotions and discounts, allowing customers to save even more on their purchases. With their combination of reasonable prices and quality products, Addmotor offers great value for money in the e-bike market.

Customer Service

Addmotor prides itself on delivering excellent customer service. Their support team is highly responsive and knowledgeable, assisting customers with any inquiries or concerns promptly. Whether it's technical support, product information, or assistance with orders, Addmotor's customer service representatives are dedicated to ensuring a positive experience for every customer. This commitment to exceptional customer service sets Addmotor apart from many other online retailers.

Product Quality and Selection offers a wide range of e-bikes and accessories, all of which are of high quality. Their products are carefully selected to meet the needs and preferences of various cycling enthusiasts. Whether you're looking for a powerful mountain e-bike or a sleek city cruiser, Addmotor has you covered. While they have a comprehensive selection, it's worth noting that their options for certain niche categories may be somewhat limited. However, their commitment to offering top-quality products ensures that customers can trust in the durability and performance of their e-bike purchases.

Website Usability

The website is designed with usability in mind. It is easy to navigate, with intuitive menus and clear product descriptions. Each product page provides detailed specifications and information, allowing customers to make informed decisions about their purchases. The website's checkout process is streamlined and secure, ensuring a seamless buying experience. Overall, the website's usability contributes to a convenient and stress-free shopping experience.

Returns and Exchanges

Addmotor has a fair and customer-friendly returns and exchanges policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. The company provides clear instructions on how to initiate a return, and their customer service team is always ready to assist with the process. While customers may have to cover return shipping costs, Addmotor strives to make the returns and exchanges process as hassle-free as possible.

Promotions and Discounts

Addmotor frequently runs promotions and discounts on their website, allowing customers to enjoy significant savings on their purchases. These promotions can range from percentage discounts to free accessories or shipping. Additionally, Addmotor offers a loyalty program for returning customers, rewarding them with exclusive discounts and benefits. Customers can stay updated on the latest promotions by subscribing to the Addmotor newsletter or following their social media channels.


Addmotor has established a strong reputation in the e-bike industry. They have gained the trust and loyalty of countless customers through their commitment to quality products, competitive pricing, and excellent customer service. Positive reviews and testimonials from satisfied customers further speak to Addmotor's reputation as a reputable and reliable retailer. Their dedication to maintaining a positive image in the industry is evident in their consistent efforts to provide a positive shopping experience for every customer.

Payment Options offers multiple payment options to cater to a wide range of customer preferences. Customers can conveniently pay for their orders using major credit cards such as Visa, Mastercard, and American Express. Additionally, Addmotor accepts payment through PayPal, providing an extra layer of security and convenience for online transactions. The availability of various payment options ensures that customers can choose the method most suitable for their needs.

Loyalty Programs

Addmotor rewards its loyal customers through a loyalty program that offers exclusive discounts and benefits. By joining the program, customers can enjoy perks such as early access to promotions, additional discounts on select products, and priority customer service. This loyalty program demonstrates Addmotor's commitment to building long-term relationships with their customers and recognizing their continued support.

Customer Reviews

Customer reviews for are overwhelmingly positive. Many customers praise the company for their prompt shipping, high-quality products, and exceptional customer service. The positive reviews demonstrate the trust and satisfaction that customers have in Addmotor. The company's dedication to maintaining a positive customer experience is evident in the consistently positive feedback they receive.

Community Involvement

Addmotor actively engages with the cycling community through various initiatives. They collaborate with local cycling clubs, organize community rides, and support cycling events. Additionally, Addmotor sponsors several charitable organizations to promote cycling and environmental causes. These community involvement efforts highlight Addmotor's commitment to fostering a sense of community among cyclists and their dedication to making a positive impact beyond their business operations.

Shipping and Costs

Addmotor offers reliable and timely shipping for their products. They have established partnerships with reputable shipping carriers to ensure that orders are delivered efficiently and securely. While shipping costs may be slightly higher than average due to the nature of shipping large and heavy e-bikes, Addmotor strives to keep these costs as reasonable as possible. Customers can select their preferred shipping method during the checkout process, allowing them to choose the option that best fits their needs and budget.