Addsfit Reviews

Voted Poor (3/5)

2 Votes

6 Reviews

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Customer service is non existent

⭐⭐⭐⭐⭐ Unparalleled Customer Service Experience I can't express enough how grateful I am for the exceptional customer service I received from addsfit.com. When my massage gun suddenly stopped charging after two years, I was initially disheartened. However, the team at addsfit.com went above and beyond to ensure my issue was not only resolved but exceeded my expectations. Despite the complexity of my request, the team at addsfit.com handled my warranty claim with the utmost professionalism and empathy. They promptly addressed my concern and even though the original product was no longer in stock, they offered me a generous 30% refund of the original purchase price. With their support, I was able to make an informed decision and ended up purchasing a brand-new massage gun from their updated range. The ongoing communication and follow-up from the addsfit.com team truly cemented my confidence in their commitment to customer satisfaction. Their dedication to resolving my issue reaffirmed my trust in their brand, and I'm thrilled with the quality of their products. In the end, I couldn't be happier with my new massage gun and the unparalleled level of support I received. It's evident that addsfit.com truly values their customers and stands behind their products, making them a standout in the industry. I am a customer for life and will continue to recommend addsfit.com to anyone in search of top-notch products and exceptional customer service. Thank you, addsfit.com, for turning what could have been a frustrating experience into a shining example of unparalleled customer service. Sincerely,

Exceptional Product But Disappointing Customer Service Experience

As a long-time user of addsfit.com's massage gun, I have been thoroughly impressed with the quality and performance of their products. However, when my device encountered a charging issue within the warranty period, my experience with their customer service was disappointing. Despite reaching out for support, I found it challenging to receive timely assistance. After a prolonged period of back-and-forth communication, the resolution offered only amounted to 30% of the original purchase price, due to the item being out of stock. This left me feeling undervalued as a customer, as all I truly desired was a fully functional replacement within the terms of the warranty. Unfortunately, the lack of a satisfactory solution led me to explore other options, and I eventually made the decision to switch to a different brand. It's disheartening to have to say goodbye to a product I had grown to love, but the inadequate customer service experience left me with no other choice. In conclusion, while the product itself is exceptional, my encounter with the customer service team was regrettably subpar. I sincerely hope that addsfit.com can address these issues to ensure that future customers receive the comprehensive support they deserve.

Exceptional Product, Disappointing Service Recovery: A Tale of Resilience

After enjoying two solid years with my addsfit.com massage gun, I encountered an unexpected hiccup when it stopped charging. Despite being within the warranty period, the road to seeking support was unexpectedly bumpy. However, once the communication hurdles were overcome, the resolution offered fell short of expectations – a 30% refund for a non-stocked item. Frustrated but undeterred, I made the tough decision to part ways and explore alternative brands. Even though this journey didn't end as ideally as I had hoped, the memories of the initial joy and comfort provided by my addsfit massage gun remain vivid. This experience serves as a reminder of the importance of both product reliability and responsive customer service in fostering long-lasting relationships.

Unparalleled Performance and Customer Support: My Addsfit Experience

As a dedicated user of addsfit.com, I must acknowledge the exceptional performance of their products. The deep tissue massage therapy provided by the addsfit massage gun is truly unparalleled. However, I encountered a setback when I lost the charger for my device. Despite reaching out to their customer service team to seek assistance, I received no response. This left me frustrated as my unit was rendered unusable without the charger, affecting my daily recovery routine. The lack of communication from the company concerning this issue was disheartening and left me feeling neglected as a customer.

Restored My Faith in Customer Service: A Story of a Lost Charger

When I lost the charger for my addsfit.com unit, I was frustrated and unsure of how to proceed. However, after I contacted the company's customer service, I was pleasantly surprised by the support I received. They not only promptly responded to my issue but also provided a solution that ensured my unit was up and running again in no time. This exceptional customer service has truly restored my faith in addsfit.com, and I would highly recommend their products to anyone in need of quality and reliable fitness equipment.

Unparalleled Support and Exceptional Product Quality at addsfit.com

I cannot emphasize enough the outstanding experience I had with addsfit.com. Recently, I encountered a hiccup with a lost charger for my unit. Despite reaching out to their customer service team, I initially faced difficulties. However, as time passed, their support went above and beyond to rectify the situation. Not only did they promptly replace the lost charger, but they also provided me with detailed instructions on how to use it with my unit seamlessly. Today, I am delighted to report that my unit is charging flawlessly, thanks to the exceptional assistance from addsfit.com. I am awestruck by their commitment to customer satisfaction and the high quality of their products. I wholeheartedly recommend addsfit.com to anyone seeking top-notch products coupled with unparalleled customer support.