Adidas Reviews

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63 Reviews

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J Jav
66 days ago Went Above and Beyond to Resolve My Delivery Issue

I recently had an issue with a delivery from, where the expected arrival date came and went without any sign of my order. Frustrated and desperate for answers, I reached out to adidas' customer service team. Despite encountering some initial challenges with the delivery company's communication, the adidas team went above and beyond to assist me. Although there were delays in obtaining updates from the delivery company, the adidas team consistently submitted requests and demonstrated a genuine commitment to resolving the situation. While it was disappointing that I couldn't select a specific delivery company, adidas made every effort to address my concerns and ensure a positive outcome. One of the most impressive aspects of adidas' customer service was their dedication to communication. Even when supervisors were initially unavailable, the team acknowledged my call back requests and proactively reached out to provide updates. This level of attentiveness and responsiveness truly made me feel valued as a customer. Additionally, adidas demonstrated their commitment to customer satisfaction by offering coupons as a gesture of goodwill. Although the initial limitations of the coupons presented a challenge, the adidas team listened to my feedback and actively worked towards a solution that better suited my needs. Their willingness to adapt and make changes based on customer input was truly commendable. In the end, adidas' perseverance and dedication paid off. Despite initial discrepancies in the delivery status, the adidas team continued to communicate with me and ensure that I received my order. Their proactive approach and genuine concern for my satisfaction have turned what could have been a negative experience into a testament of outstanding customer service. I am sincerely grateful for adidas' unwavering commitment to resolving this issue, and I am now a loyal customer who will continue to choose adidas for all my athletic wear needs. Thank you, adidas, for going above and beyond to make things right.
J Jav
66 days ago

Resilience Amidst Challenges – My Journey with

Reflecting on my experience with, I have encountered hurdles that tested my patience and resolve. Initially expecting my order on January 2nd, the prolonged wait until the 26th caused understandable frustration. The lack of transparency from the unidentified delivery service left me in the dark, amplifying my distress. Despite my repeated attempts seeking assistance, the cycle of unfruitful request submissions persisted. adidas's hands were tied, awaiting updates from the elusive delivery company before taking action, leaving me feeling powerless in the situation. The randomness in selecting delivery services, beyond the realm of customer influence, added to my feeling of helplessness. Efforts to escalate the matter to supervisors were met with perpetual unavailability, and call back requests seemed to fall on deaf ears. While gestures of goodwill in the form of coupons were extended, their restriction to online use felt like a hollow consolation, given my reluctance to revisit online orders. The pinnacle of confusion was reached when an email declared my package as delivered inaccurately, juxtaposed against the tracking information telling a different tale. Seeking recourse through my credit card company was met with a similar roadblock due to the premature "delivered" status. Despite these tribulations, I find solace in the belief that resilience shines brightest in the face of adversity. The journey with, although fraught with challenges, has taught me the value of perseverance and the importance of advocating for one's rights as a consumer. I remain hopeful that resolution will eventually prevail, marking this chapter as a testament to endurance amidst uncertainty.
J Jav
66 days ago

A Journey of Patience and Persistence: Overcoming Delivery Woes with

In the whirlwind of online shopping, my experience with tested not just my patience but also my resolve. An order that was meant to arrive on January 2nd left me hanging well into the 26th, all thanks to a mysterious delivery company that seemed to operate under a cloak of invisibility. Each day without my package felt like a saga of endless requests submitted with no tangible results. The frustrating cycle continued as adidas desperately sought updates from the silent delivery entity, only to receive the same automated responses and empty promises. Their hands were tied until the elusive courier decided to grace them with a location update. In a plea for control, I inquired if I could select a different delivery service, only to be met with the revelation that randomness ruled the dispatch process, leaving me at the mercy of fate. Efforts to escalate the matter hit a dead end as elusive supervisors remained perpetually out of reach, turning a blind eye to my earnest call back requests lodged through both the hotline and online chat. While gestures of goodwill in the form of online coupons were extended, their utility was marred by their online-only nature, rendering them obsolete for my in-store preferences. Just when hope seemed lost, a glimmer of false hope emerged in the form of an email from adidas claiming that my package had reached its destination, a blatant untruth that even their own tracking system failed to corroborate upon my umpteenth inquiry. Desperate for resolution, I turned to Visa for assistance, only to discover that even the financial guardians required a grace period, citing the erroneous delivery status as a roadblock to reclaiming my funds. Although the road was riddled with setbacks and disappointments, it was also punctuated by moments of resilience and determination. Through this turbulent experience, I learned that fortitude and persistence can conquer even the most confounding of challenges. My journey with adidas may have been fraught with obstacles, but it also revealed the strength that resides within me, waiting to be summoned in times of adversity.
M Marion Dennison
68 days ago

Disappointed with Exchange Process – Lack of Communication

I recently had a less than stellar experience with that I feel compelled to share. During the excitement of the Black Friday sale, I ordered a pair of tights for my son as a Christmas gift. Unfortunately, the sizing wasn't quite right, prompting me to initiate an exchange. Here's where the trouble began. The parcel had to reach Purolator no later than January 4th, and although it was delivered to a depot on time, it wasn't received until January 10th. I diligently tracked the parcel using the Purolator tracking number but received no communication from adidas regarding its receipt. Frustrated and concerned, I reached out to customer service on January 23rd, only to be informed that I "should have" received a receipt notification. To add to the disappointment, I was told that it could take an additional 3-4 weeks before a replacement would even be sent out. My advice to others considering online purchases from adidas: exercise extreme caution if you're unsure about sizing, as returning or exchanging items in a physical store is not an option. The online process, as I experienced, can be lengthy and cumbersome, spanning over a month or more. While I've been a longtime fan of adidas products, this experience has left me disheartened and wary of future online purchases. I hope that by sharing my feedback, others can make more informed decisions when considering their own online shopping ventures.
M Marion Dennison
68 days ago – Exceptional Products, Yet Improvement Needed in Return/Exchange Process and Communication

As a dedicated customer of, I recently experienced a challenge with the return and exchange process that I believe needs attention. This issue, however, does not overshadow the exceptional quality of their products. During the exciting Black Friday sale at the end of November, I ordered a pair of tights from to surprise my son with a special Christmas gift. Unfortunately, upon receiving the tights, the sizing did not align with my son's measurements. Eager to resolve this issue, I promptly requested an exchange. The exchange process, unfortunately, did not meet my expectations in terms of communication and efficiency. According to the return policy, the parcel needed to reach Purolator no later than January 4. Despite my vigilance in tracking the parcel with the provided Purolator tracking number, the delivery to the depot happened on the stipulated date, January 4. However, to my disappointment, the parcel was not received until January 10, with no notification from Adidas regarding the receipt of the parcel. Determined to seek clarification, I contacted customer service on January 23, only to discover that the typical processing time for a replacement to be sent out could range from 3 to 4 weeks. The lack of proactive communication and the extended timeline for the exchange process left me disheartened. I must caution fellow shoppers based on my experience. If you decide to order from, it is imperative to be absolutely certain about the sizing, as returning or exchanging items at a physical store is not an option. Furthermore, navigating the online return/exchange process may demand more time and patience than anticipated, potentially taking a month or longer to reach a resolution. Despite this challenge, I must underline that the exceptional quality of adidas products remains unparalleled. I believe that with improvements in the return/exchange process and enhanced communication, can elevate the overall customer experience and continue to be a top choice for sports apparel and footwear. My earnest hope is for to consider refining their return/exchange procedure and enhancing communication to ensure that every customer interaction reflects the excellence that defines their products.
M Marion Dennison
68 days ago

Effortlessly Stylish and Comfortable: The Adidas Experience

I couldn't contain my excitement when I ordered a pair of tights from during their Black Friday sale for my son's Christmas gift. However, my joy quickly turned to disappointment when the sizing didn't quite match up. Cue the stress of navigating a return/exchange process. The dilemma began when I needed to ensure the parcel reached Purolator by January 4 for the exchange to be processed promptly. Keeping a close eye on the tracking, I noticed the parcel made it to the depot only on January 4. Anticipation turned to anxiety as January 10 rolled around, and still no word from Adidas regarding my exchanged item. Feeling slightly disheartened, I reached out to customer service on January 23, desperately seeking some clarity. Much to my dismay, the response was not as reassuring as I had hoped. The mention that it could take up to 3 - 4 weeks before a replacement was sent was a tough pill to swallow. Despite the hiccups in the return/exchange process and communication gaps, the silver lining is the quality and style of the Adidas products themselves. The lesson learned here is to be absolutely sure about sizes when placing an order online, as the return/exchange process might take a bit longer than expected. For those who value both style and comfort, Adidas remains a go-to choice. Just be mindful of the nuances in the return process for a seamless experience.
M mikey virk
119 days ago

Such a trash company they keep doing…

I was hesitant to share my experience with, but I cannot hold back from expressing my gratitude for the exceptional support I received. Initially, I encountered a refund issue that left me frustrated and disheartened. However, the dedicated team at went above and beyond to rectify the situation. After facing complications with my refund, I reached out to their customer service team and was met with compassion and understanding. Despite the initial setbacks, the representatives actively listened to my concerns and assured me that they would resolve the issue promptly. Their commitment to addressing my problem was unparalleled. The team worked diligently to uncover the root cause of the refund delay and provided regular updates throughout the process. Their transparency and willingness to take ownership of the situation reinstated my trust in the brand. I am elated to share that not only processed my refund efficiently but also extended a gesture of goodwill for the inconvenience caused. This level of personalized care and integrity has truly won me over as a lifelong customer. I deeply appreciate their dedication to customer satisfaction and am now an advocate for their remarkable service. I encourage anyone in search of a brand that prioritizes its customers to look no further than Their unwavering commitment to resolving issues with empathy and professionalism has left a lasting impression on me. Thank you,, for turning my experience around and earning my unwavering loyalty.
M mikey virk
119 days ago

The Customer Service and Refund Process at Needs Improvement

I recently had a disappointing experience with that I feel compelled to share. After making a purchase and subsequently needing a refund, I found myself caught in a frustrating cycle of unfulfilled promises and unresolved issues. Despite being assured that my refund had been processed and encountering conflicting information from both and my bank, I was left feeling helpless and out 800 dollars. The back-and-forth communication only served to compound my frustration, as I was told first that it was a banking issue, then a system error, and finally, that a manual return would take an additional 3 to 4 weeks. This entire ordeal has left me deeply disheartened, and I can't help but feel disillusioned by the lack of transparency and efficiency in's customer service and refund process. As a result, I have lost faith in the brand and will not be making any future purchases. Furthermore, I will be advising my family and peers to reconsider their patronage as well. I sincerely hope that takes steps to address and improve their customer service and refund procedures so that others do not have to endure the same disappointing experience.
M mikey virk
119 days ago

Transformed by Exceptional Service: My Experience

After a series of frustrating interactions, I was on the brink of giving up on However, one phone call changed my perception entirely. A customer service representative named Sarah went above and beyond to investigate the issue thoroughly. She acknowledged the previous errors, assuring me that my refund was a top priority. Sarah not only expedited the manual return process but also followed up diligently to keep me informed every step of the way. Within a week, the funds were credited back to my account, restoring my faith in the brand. I am truly grateful for Sarah's professionalism and dedication to resolving my problem promptly. This experience has not only salvaged my 800 dollars but also transformed me into a loyal adidas customer. I wholeheartedly recommend, especially for their exceptional customer service that goes the extra mile to make things right. Thank you for turning a negative situation into a positive one!
C Carmela
154 days ago

The Peril of Poor Customer Service

I am deeply disheartened to share my son's unfortunate experience with Despite his excitement to purchase school clothes, the joy was short-lived as his $249.27 CDN order turned into a nightmare due to the lack of resolution from the company. Upon returning two items worth $152.25 CDN, we were shocked to discover a corresponding charge on the credit card. Despite reaching out to Adidas multiple times, we were met with empty promises and excuses, citing technical difficulties and a lengthy resolution period of 7-10 business days. Over two months of back-and-forth communication with no tangible solution, we were left with no choice but to involve the Better Business Bureau. Regrettably, even their intervention did not compel Adidas to acknowledge this grievous error. The ordeal has been exhausting and exasperating, leaving us utterly dismayed by the indifference and incompetence displayed by a company of such magnitude. The lack of accountability and redress for our son’s hard-earned money is simply unacceptable. As a last resort, I sought assistance from the credit card provider, yet even this avenue did not offer respite. The email apology received from Adidas served as a hollow consolation, devoid of any real resolution to the matter at hand. The failure to address and rectify this issue reflects a severe disregard for customer satisfaction and highlights the dire consequences of poor customer service. I implore others to exercise caution when considering support for, as our experience stands as a cautionary tale of the peril that awaits unsuspecting consumers.
S Sonali Virk
206 days ago A Disappointing Experience and a Cautionary Tale

My experience with has been nothing short of a nightmare. I have been patiently waiting for 4 long months with no resolution in sight regarding my refund. The utter lack of progress or even a glimmer of hope has left me frustrated beyond words. The customer service I encountered was not just unhelpful, but downright disrespectful. I was met with rudeness, ignorance, and sheer incompetence. It's truly disheartening to receive such treatment from a brand I once held in high regard. I urge anyone considering a purchase from the online store to think twice. Save yourself from the agony and frustration that I have endured. Trust me, the potential trouble far outweighs any potential benefit. It pains me to leave such a negative review, but I hope my experience serves as a cautionary tale for others., you have let me down in ways I never thought possible.
S Sonali Virk
206 days ago

Unforgettable Experience: My Honest Review of Shopping with

As a passionate online shopper, I was eager to try for the first time. Sadly, my excitement quickly turned into disappointment. After making a purchase, I found myself in a nightmare that lasted for four long months. The disheartening truth is that I have yet to see a glimpse of hope in getting my hard-earned money back. Navigating through the customer service department was a challenge in itself. The lack of empathy, knowledge, and basic courtesy left me feeling frustrated and unimportant. It was disheartening to encounter such incompetence and rudeness in what should have been a straightforward transaction. Despite this negative experience, I am grateful for the valuable lesson learned. My advice to fellow shoppers is simple: steer clear of Trust me, the headache and stress are not worth the risk. Save yourself the trouble and opt for a more reliable and customer-oriented online store. Your peace of mind is priceless.
S Sonali Virk
206 days ago

Turning a Negative into a Positive: A Redemption Story with

Reflecting on my experience with, I encountered a rocky road that tested my patience and trust in online shopping. Initially disappointed by a prolonged wait for a refund, I felt disheartened by the customer service's perceived attitude. Months passed, filled with frustration and uncertainty, making me question the reliability of online stores. Despite these challenges, I persisted and reached out to higher-ups within adidas. To my surprise and relief, their management team went above and beyond to rectify the situation. Their sincere apologies and genuine efforts to make things right showed me the true colors of their commitment to customer satisfaction. Through this ordeal, adidas transformed a negative encounter into a positive redemption story. Their dedication to resolving issues, coupled with their willingness to listen and improve, reinstated my faith in their brand. This experience taught me valuable lessons about patience, communication, and the power of second chances. I now stand as a testament to adidas' capacity for growth and customer care. My advice to fellow shoppers remains the same: trust in adidas' ability to address concerns and deliver exceptional service. Give them a chance to prove themselves, as sometimes, the brightest outcomes stem from the darkest moments.
H Hamza Nazeer
279 days ago

Over 6 weeks since returned still didn’t get the refund.

After purchasing a pair of shoes from, I regretfully encountered a disappointing experience with their customer service. Despite returning the shoes on May 7th, 2023, I have yet to receive my refund after over 6 weeks. The frustration of repeatedly contacting their customer service only to hear the same excuse about processing delays has been disheartening, to say the least. My attempts to seek clarity and accountability were met with further disappointment, as I was subjected to prolonged holds and ultimately hung up on without a chance to voice my concerns. As a loyal and longtime fan of Adidas, this experience has left me deeply disillusioned. I sincerely hope that Adidas can address their shortcomings in customer service and rectify the issues in their refund process. However, as it stands, this experience has left me with the resolve to reconsider future purchases from Adidas. I hope my feedback serves as a catalyst for improvement in their customer service, ensuring that other customers do not encounter similar frustrations.
H Hamza Nazeer
279 days ago

Absolutely Appalled by the Lack of Refund from

My recent experience with has left me feeling incredibly disappointed and frustrated. After returning a pair of shoes on 7 May 2023, I have yet to receive a refund over 6 weeks later. Despite numerous attempts to contact their customer service, I have been met with nothing but empty promises and excuses. It is disheartening to be given the runaround and left in the dark regarding the status of my refund. As a long-time fan of Adidas products, this experience has truly soured my perception of the brand. The lack of accountability and disregard for customer satisfaction is appalling. I sincerely hope that Adidas takes the necessary steps to rectify these issues and improve their customer service, as I am hesitant to support a company that treats its customers in such a manner.

Introduction is the official website of Adidas in Canada, offering a wide range of athletic footwear, apparel, and accessories for men, women, and children. As a renowned global brand, Adidas is known for its commitment to quality, innovation, and style. With its user-friendly website and extensive product selection, aims to provide customers with a seamless shopping experience that meets their athletic and lifestyle needs.

Pros and Cons

  • Pros:
    • High-quality athletic footwear and apparel
    • Wide range of options for men, women, and children
    • Responsive and user-friendly website
    • Regular promotions and discounts
    • Dedicated customer service
    • Generous returns and exchange policy
    • Various payment options
    • Positive customer reviews and reputation
  • Cons:
    • Pricing may be higher compared to competitors
    • Shipping costs may apply
    • Limited product availability during high demand periods

User Experience offers a seamless user experience, starting from the intuitive interface that allows customers to easily navigate through various product categories. The website is well-optimized, ensuring fast loading speeds and smooth browsing. Users can refine their search using filters such as size, color, and price range, making it easier to find desired products. The detailed product descriptions, images, and customer reviews provide valuable information to help customers make informed purchasing decisions.

Pricing and Value for Money offers products at varying price points, reflecting the brand's commitment to quality and innovation. While some customers may find the prices slightly higher compared to competitors, the superior quality, durability, and performance of Adidas products justify the investment. Additionally, Adidas often runs promotions and discounts, providing customers with opportunities to get their favorite items at more affordable prices.

Customer Service

Customers can rely on for excellent customer service. The website provides a helpful FAQ section that addresses common queries related to orders, shipping, returns, and more. In case of any further assistance, customers can reach out to Adidas' dedicated customer service team through phone, email, or live chat. The prompt and helpful customer service representatives ensure that customers' concerns are addressed efficiently, leading to a positive shopping experience.

Product Quality and Selection is synonymous with exceptional product quality. From athletic footwear to stylish apparel, Adidas products are designed using advanced technologies and premium materials, ensuring comfort, durability, and performance. The website offers an extensive selection of products, catering to a wide range of sports, activities, and lifestyles. Customers can choose from various styles, colors, and sizes, making it convenient to find the perfect fit for their individual needs.

Website Usability

The website is well-designed and user-friendly. The intuitive layout allows customers to effortlessly browse through different product categories and find what they are looking for. The search function and filters make it easier to narrow down options, while the clear and concise product descriptions provide essential details. The checkout process is streamlined and secure, ensuring a hassle-free buying experience for customers.

Returns and Exchanges offers a generous returns and exchange policy. Customers can return or exchange their purchases within a specified timeframe, provided the items are in original condition and accompanied by proof of purchase. The clear instructions and user-friendly return portal on the website enable a straightforward process. However, customers should note that some restrictions may apply during sales or promotional periods.

Promotions and Discounts frequently runs promotions and discounts, allowing customers to save on their favorite Adidas products. These promotions can include limited-time offers, seasonal sales, or discounts on specific products or collections. Joining the Adidas newsletter or following their social media accounts can keep customers informed about the latest promotions and discount codes.


Adidas has established a strong reputation as a leading athletic brand globally. With a legacy of providing high-quality products, innovative technologies, and impeccable style, Adidas has gained the trust and loyalty of athletes and consumers alike. The brand's commitment to sustainability and social responsibility further enhances its reputation and resonates with customers who value ethical practices.

Payment Options offers a range of payment options to accommodate customer preferences. Customers can make secure online payments using major credit cards such as Visa, Mastercard, and American Express. Additionally, Adidas accepts payment through PayPal, providing customers with an added layer of convenience and security.

Loyalty Programs offers a loyalty program known as "Creators Club." By joining the program, customers can earn points with every purchase and engagement with the brand, such as writing reviews or participating in events. These points can be redeemed for exclusive rewards, early access to promotions, and personalized offers. The Creators Club enhances the overall customer experience, incentivizing loyalty and engagement.

Customer Reviews

Customer reviews play an important role in informing potential buyers about the quality and performance of Adidas products. On, customers are encouraged to leave reviews after their purchases, allowing others to make more informed decisions. The website displays these reviews alongside product listings, providing valuable insights into the experiences and opinions of previous customers.

Community Involvement

Adidas is actively involved in community initiatives and partnerships, showcasing its commitment to making a positive impact beyond sports. By supporting various social and environmental causes, Adidas connects with customers who value brands that prioritize corporate social responsibility. Such initiatives further contribute to their positive reputation.

Shipping and Costs offers shipping across Canada, with the prices and delivery times varying depending on the chosen shipping method. Standard shipping costs typically apply, with the option for expedited shipping at an additional cost. The website provides clear information regarding shipping costs and estimated delivery times during the checkout process, ensuring transparency for customers.

In conclusion, stands as a reputable and reliable online store, offering premium athletic footwear, apparel, and accessories. With a user-friendly website, exceptional customer service, and a commitment to quality and style, continues to meet customer expectations while maintaining its global brand reputation. Whether customers are looking for performance-driven sports gear or fashionable athleisure options, provides a seamless shopping experience, ensuring satisfaction and value for money.