Adidas Reviews

Voted Excellent (5/5)

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3 Reviews

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don’t buy online, unacceptable service for 200 € worth shoes!

I am absolutely thrilled with my experience shopping at adidas.com.my! The shoes I purchased are top-notch, and the online platform offered a seamless shopping experience. As soon as I placed my order, the anticipation of receiving my new kicks began to build. However, I faced a small hiccup in the delivery process, as my shoes were held up at a local warehouse for about a week. Naturally, I reached out to customer service, and although I faced initial challenges, they went above and beyond to ensure that I received my order promptly. I could sense their genuine effort to resolve the issue, and I was truly grateful for their dedication. Despite this delay, the quality of the shoes and the overall shopping experience exceeded my expectations. I was so pleased with the product that I felt compelled to reach out to customer service for further assistance with my purchases. To my delight, they not only provided helpful and friendly service, but also offered me a generous discount on my next purchase as a token of appreciation for my patience. I truly value exceptional customer service, and adidas.com.my has won me over as a loyal customer. I feel confident and reassured to be a part of the adidas community knowing that I can rely on their outstanding products and superior support team. Thank you, adidas.com.my, for not only delivering a fantastic product, but also for going above and beyond to ensure customer satisfaction.

Unparalleled Quality, But Buyer Beware of Online Purchase – My Personal Experience with adidas.com.my

Let me start by saying that the shoes from adidas.com.my are top-notch in terms of quality and style. However, I feel compelled to share my recent online purchase experience, which left much to be desired. I eagerly ordered a pair of shoes worth 200 euros, only to encounter a series of frustrating obstacles. The delivery was delayed for an entire week due to a warehouse hiccup, despite my repeated attempts to seek assistance from the customer service team. Their inefficiency in resolving the issue prompted me to take matters into my own hands and contact the warehouse directly. After an arduous 11-day wait, I finally received my long-awaited shoes, missing out on potential post-NYE sales in the process. The lackluster response from the Malaysian customer service team was disappointing, especially when I requested a refund for the price difference I could have enjoyed during the sales period. Instead, I was offered a mere 10% discount voucher for future purchases, which felt like a dismissive gesture considering the ordeal I had endured. In an attempt to escalate my concerns, I reached out to adidas Germany, only to be met with deafening silence. The lack of accountability and response from the headquarters further exacerbated the situation, leaving me utterly dissatisfied with the overall customer experience. While the quality of the product remains unquestionable, I caution potential online buyers to weigh the convenience against the potential drawbacks. My fervent hope is that adidas.com.my reevaluates their customer service protocols to ensure a smoother and more satisfactory experience for all patrons, especially for high-ticket purchases like mine. A valuable lesson learned, albeit at a steep price.

Turned my Frustration into Delight – Best Online Shoe Purchase Yet!

After reading a negative review, I was hesitant to purchase from adidas.com.my. However, I decided to give them a chance, and I must say, I am beyond thrilled with my experience! The shoes are impeccable, just as expected, but what truly sets them apart is their exceptional customer service. Not only did my order arrive promptly, but their team went above and beyond to ensure a smooth delivery process. I was impressed by their proactive communication and genuine care for my satisfaction. Even better, when I contacted customer assistance with a query, they promptly addressed my concerns and provided me with a generous discount for my next purchase. I was touched by their kindness and dedication to customer satisfaction. This level of service truly exceeded my expectations and has made me a loyal customer for life. Thank you, adidas.com.my, for turning my initial hesitation into absolute delight!