Users Voice for Adidas

91% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
6% users rated Excellent
Pie Chart Review Representation for Adidas
Adidas Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 May 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 3.9 5 1.4 4.9
Dec 2022 1.3 5 5 4.8 5 5
Jan 2023 5 1.5 3.1 5 1.4 4.8
Feb 2023 1.6 5 5 4.4 1.3 5
Mar 2023 1.7 5 5 4.6 5 5
Line Chart for Rating of peer stores

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Detailed Adidas Review by

Introduction

Adidas is a well-known brand that requires no introduction. The brand is known globally for its sportswear, footwear, and accessories. Adidas.com is the official online store of Adidas. The e-commerce platform offers a range of products for men, women, and kids. Customers can find various products on the website, including sports sneakers, lifestyle sneakers, running shoes, sportswear, and more.

Pros and Cons

Pros:
  • Wide range of products for men, women, and kids.
  • High-quality products.
  • Easy to use website with a user-friendly interface.
  • Fast and secure shipping options.
  • Competitive pricing.
  • Loyalty programs for returning customers.
Cons:
  • Product availability issues in certain regions.
  • Product sizing and fit issues.
  • Sometimes slow shipping.

User Experience

Adidas.com provides a top-notch user experience. The website is easy to navigate, and customers can find what they are looking for quickly. The website also features high-quality product images and detailed product descriptions. Customers can easily filter and sort products using different categories, including gender, product type, and sport. Additionally, the website provides a size guide to help customers choose the right size for their products.

Pricing and Value for Money

Adidas offers competitive pricing and provides excellent value for money. The brand offers various discounts and promotions on its products. Customers can find products starting from as low as $20, making it affordable for everyone.

Alternatives

Adidas has some tough competitors in the market. Nike, Puma, Under Armour, and Reebok are some well-known brands that have a vast range of products.

Customer Service

Adidas provides excellent customer service. The brand has a dedicated customer support team that offers assistance to customers via email, phone, and live chat. The support team is available 24/7 and strives to resolve any issues promptly.

Product Quality and Selection

Adidas is known for its high-quality products. The brand uses premium materials for its products, ensuring longevity and durability. Adidas offers a wide range of products, including athletic wear, running shoes, lifestyle sneakers, and accessories.

Website Usability

Adidas.com provides excellent website usability. The website has a user-friendly interface that is easy to navigate. The website is optimized for all devices, including mobile phones and tablets, ensuring that customers can shop on the go.

Returns and Exchanges

Adidas offers a hassle-free returns and exchange policy. The brand accepts returns within 30 days of the purchase date. Customers can return the products either in-store or by mail. The brand also offers free returns for products that are damaged or defective.

Promotions and Discounts

Adidas offers various promotions and discounts throughout the year. The brand offers discounts on its products during sales events like Black Friday and Christmas. Customers can also find various discounts through the Adidas newsletter and loyalty program.

Reputation

Adidas has a strong reputation for its quality products and exceptional customer service. The brand has a loyal following of customers who trust and rely on their products.

Payment Options

Adidas offers various payment options, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Loyalty Programs

Adidas has a loyalty program called "Adidas Creators Club." Members of the program can earn points by making purchases and completing various activities. The points can be redeemed for discounts, exclusive products, and access to events.

Customer Reviews

Adidas has excellent customer reviews on its products and customer service. The brand has a rating of 4.5 out of 5 stars on Trustpilot, based on over 25,000 reviews.

Community Involvement

Adidas is committed to community involvement and sustainability. The brand has various social and environmental initiatives that focus on creating a positive impact on society and the environment.

Shipping and Costs

Adidas offers fast and secure shipping options. The brand offers free shipping on orders over $100. The shipping costs for orders under $100 vary depending on the delivery method and location. Customers can choose between standard and express shipping. The delivery time for the standard delivery option is 3-5 business days, while the express delivery option takes 1-2 business days.

Adidas Recent User Reviews

User Rating

1 stars

115

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Reviewer Name: Debra Martinez

Review Submission Date: 2023-02-13

Review Title: Adidas is adidas
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Review Description: Products? Top of the world. But customer service? The size guide is just perfect, website is easy to use to place orders. Just a subtle suggestion to improve customer service. Other than that, I'm quite happy with my orders

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Reviewer Name: P O

Review Submission Date: 2023-02-12

Review Title: Same as website anxiety comments
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Review Description: Same as website anxiety comments. I’m on the app trying to add address for my order but it keeps saying don’t recognise ph number and can’t get help on weekends. Aahhh so frustrating wasted hours of my time!

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Reviewer Name: Ricky Sidhu

Review Submission Date: 2023-02-09

Review Title: No customer service policy
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Review Description: Its over 3 weeks since they recived the item for return. No refund as of yet. Its absolutely ubsurd that is is the only company that refunds after 14 days. I have never in my life waited more 3 days for the refund. These guys are at 3 weeks and nothing. I will never in my life and my family as well will never buy anything Adidas going forward. Absolutely unexcepatable for a large company.

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Reviewer Name: Lloyd

Review Submission Date: 2023-02-09

Review Title: scam...promoting their raffle events…
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Review Description: scam...promoting their raffle events but you will just expect for nothing if you have been chosen...really scam

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Reviewer Name: Ora Bryant

Review Submission Date: 2023-02-07

Review Title: Worst experience ever
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Review Description: Worst experience ever. Definitely not what you’d expect from a reputable company. I received my order on December 6, 2022 and I returned it 4 days later on the 10th. After calling multiple times and being told my return wasn’t received I was finally told on Jan 11th that a refund would be issued. Even sent me a confirmation email confirming it. Yet I still haven’t received it. I’ve called 4/5 times since but still nothing. At this point when I call they leave me on extended holds then eventually disconnect the call.Shame on Adidas!!

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Reviewer Name: BADNOCT

Review Submission Date: 2023-02-03

Review Title: CUSTOMER SERVICE BAD order forum shoes…
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Review Description: CUSTOMER SERVICE BAD order forum shoes they came used with lint on inside and scruff marks also dirt particles on soles no toe stuffing and shoe strings tie in a bow box was beat up. Custom service hire a ghetto female with the worse temperment who hang up on me as I was giving my complaint won't be buying from Adidas ever again forget the trip down memory lane.

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Reviewer Name: Joanna

Review Submission Date: 2023-02-02

Review Title: Never buying from them again
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Review Description: Never buying from them again. One of my returns got lost and loads of what’sapps later they won’t refund me so I will not give them another penny as they shafted me for thirty quid! Support small businesses, not these sharks!! Rubbish customer service!

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Reviewer Name: O F

Review Submission Date: 2023-01-28

Review Title: My order has been canceled
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Review Description: My order has been canceled, after I emailed them, they said they will give me a refund but it never happened .I emailed them again, but no reply. Horrible service

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Reviewer Name: Cris

Review Submission Date: 2023-01-26

Review Title: Ordered Stan Smith, got Reebok
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Review Description: Ordered adidas Stan Smith but received a Reebok shoe, was told to exchange the Reebox and I will receive the Stan Smith. They received it on Jan 4th, customer service said it will take 30 days to process so check back on Feb 4. Will never order from them again. It shouldn’t take that long. They sent a Reebox shoe…come on

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Reviewer Name: Steph C

Review Submission Date: 2023-01-23

Review Title: Adidas is terrible
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Review Description: God Adidas is terrible - took weeks to advise they had no stock - missed all the sales - taking no responsibility other than saying their website hadnt updated the stock (NOT MY PROBLEM) - offered no compensation or discounts on a similar product considering the delay. lost a loyal customer!

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