Adidas Reviews

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2393 Votes

138 Reviews

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In the Shoe Store category

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82% users rated Terrible
2% users rated Poor
2% users rated Average
7% users rated Very Good
7% users rated Excellent
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N Nariman Jafarov
3 days ago

Daylight Robbery

My review for adidas.com I recently purchased a pair of shoes as a birthday gift for my brother who lives overseas. Imagine our surprise and disappointment when we opened the package to find that the shoes were of two completely different sizes, rendering them utterly unwearable. I immediately reached out to Adidas customer support, expecting a swift and fair resolution. However, despite providing photographic evidence of the faulty product, my request for a full refund was flatly refused. The lack of accountability and unwillingness to rectify their mistake is appalling. This experience has been an eye-opener. It's clear from other reviews that I'm not alone in my frustration. Adidas seems to have a pattern of poor customer service and questionable business practices. I urge everyone to think twice before purchasing from them. There are plenty of other brands that value their customers and deliver what they promise. Adidas, is not one of them. Avoid at all costs. Save your money and your sanity.
N Nariman Jafarov
3 days ago

Daylight Robbery

My review for adidas.com I recently purchased a pair of shoes as a birthday gift for my brother who lives overseas. Imagine our surprise and disappointment when we opened the package to find that the shoes were of two completely different sizes, rendering them utterly unwearable. I immediately reached out to Adidas customer support, expecting a swift and fair resolution. However, despite providing photographic evidence of the faulty product, my request for a full refund was flatly refused. The lack of accountability and unwillingness to rectify their mistake is appalling. This experience has been an eye-opener. It's clear from other reviews that I'm not alone in my frustration. Adidas seems to have a pattern of poor customer service and questionable business practices. I urge everyone to think twice before purchasing from them. There are plenty of other brands that value their customers and deliver what they promise. Adidas, is not one of them. Avoid at all costs. Save your money and your sanity.
D Debbie Cote
4 days ago

DON’T DEAL WITH THIS COMPANY!

My review for adidas.com This reicew deals specifically with Adidas.ca, but it seems to apply to the .com as well. WHAT A JOKE this company is! I ordered shoes on Feb 11 and told my order would be delivered by the 14th. When I checked on the 15th why it wasn't delivered, they cited unforeseen circumstances preventing delivery, but couldn't specify what the specific circumstances were. Then I was told it would be delivered on the 17th. When I called on the 20th, they once again cited unforseen circumstances. Then I looked on the app that it hadn't even been sent yet. They quickly took the funds out of my account, yet couldn't honor the first-time-user discount of 15%. Trying to talk with a customer service rep is useless. They know nothing and can do nothing. This place won't last long in business. WHAT A HORRIBLE PLACE with which to do business.
D Debbie Cote
4 days ago

DON’T DEAL WITH THIS COMPANY!

My review for adidas.com This reicew deals specifically with Adidas.ca, but it seems to apply to the .com as well. WHAT A JOKE this company is! I ordered shoes on Feb 11 and told my order would be delivered by the 14th. When I checked on the 15th why it wasn't delivered, they cited unforeseen circumstances preventing delivery, but couldn't specify what the specific circumstances were. Then I was told it would be delivered on the 17th. When I called on the 20th, they once again cited unforseen circumstances. Then I looked on the app that it hadn't even been sent yet. They quickly took the funds out of my account, yet couldn't honor the first-time-user discount of 15%. Trying to talk with a customer service rep is useless. They know nothing and can do nothing. This place won't last long in business. WHAT A HORRIBLE PLACE with which to do business.
T tim barlow
4 days ago

Brilliant product, brilliant customer service.

My review for adidas.com Bought a pair of Terrex trainers online, sizing was not quite right. I returned them and decided to visit their outlet store, staff were more than helpful and I purchased a half size larger. Absolutely perfect, fit really well and they do what they say, completely waterproof. Later I bought a pair of Gore-tex trainers, perfect in every way. As good now as the day I bought them, no quibbles here!
T tim barlow
4 days ago

Brilliant product, brilliant customer service.

My review for adidas.com Bought a pair of Terrex trainers online, sizing was not quite right. I returned them and decided to visit their outlet store, staff were more than helpful and I purchased a half size larger. Absolutely perfect, fit really well and they do what they say, completely waterproof. Later I bought a pair of Gore-tex trainers, perfect in every way. As good now as the day I bought them, no quibbles here!
T Tony Smith
4 days ago

Taking on the big boys and girls

My review for adidas.com Have got fed up dealing with the robots on line. So have issued a writ against adidas at their head office in Stockport. It’s really easy to do (costs £50 but may get that back). What I am certain is that it will cost them a lot more to defend a summons than it would to replace my falling to bits Terrex trainers. I think they have outsourced the customer care function. Watch this space
T Tony Smith
4 days ago

Taking on the big boys and girls

My review for adidas.com Have got fed up dealing with the robots on line. So have issued a writ against adidas at their head office in Stockport. It’s really easy to do (costs £50 but may get that back). What I am certain is that it will cost them a lot more to defend a summons than it would to replace my falling to bits Terrex trainers. I think they have outsourced the customer care function. Watch this space
R Riffat Ahmed
4 days ago

Poor quality items bought adidas hoodie…

My review for adidas.com Poor quality items bought adidas hoodie from costco who won't do anything, colour faded after a few washes, very poor quality seems like Adidas and costco do not care about their service. Absolutely disgusting poor quality item of clothing
R Riffat Ahmed
4 days ago

Poor quality items bought adidas hoodie…

My review for adidas.com Poor quality items bought adidas hoodie from costco who won't do anything, colour faded after a few washes, very poor quality seems like Adidas and costco do not care about their service. Absolutely disgusting poor quality item of clothing
M Mr Laurence Pulling
6 days ago

Shocking customer service

My review for adidas.com Shocking customer service. To exchange an item, I have to return it, however, I have to 'buy' and 'pay' for the replacement while my faulty item is being checked. Adidas need to learn the consumer rights act.
M Mr Laurence Pulling
6 days ago

Shocking customer service

My review for adidas.com Shocking customer service. To exchange an item, I have to return it, however, I have to 'buy' and 'pay' for the replacement while my faulty item is being checked. Adidas need to learn the consumer rights act.
M Mr John Caddick
9 days ago

Horrendous company bought an Arsenal…

My review for adidas.com Horrendous company bought an Arsenal shirt with Rice on the back of it was delivered as a 2xl I ordered xl and Freeman wrote on this was my grandsons Christmas present after countless wotsapp,emails customer advice still no conclusion. Avoid this company at all costs disgraceful customer service!
M Mr John Caddick
9 days ago

Horrendous company bought an Arsenal…

My review for adidas.com Horrendous company bought an Arsenal shirt with Rice on the back of it was delivered as a 2xl I ordered xl and Freeman wrote on this was my grandsons Christmas present after countless wotsapp,emails customer advice still no conclusion. Avoid this company at all costs disgraceful customer service!
C customer
10 days ago

Horrendous

My review for adidas.com Horrendous - paid £160 for mens ultraboost and holes appeared after only 6 months general infrequent wear, refused to replace or refund.i will not ever shop adidas again

Introduction

Adidas is a well-known brand that requires no introduction. The brand is known globally for its sportswear, footwear, and accessories. Adidas.com is the official online store of Adidas. The e-commerce platform offers a range of products for men, women, and kids. Customers can find various products on the website, including sports sneakers, lifestyle sneakers, running shoes, sportswear, and more.

Pros and Cons

Pros:
  • Wide range of products for men, women, and kids.
  • High-quality products.
  • Easy to use website with a user-friendly interface.
  • Fast and secure shipping options.
  • Competitive pricing.
  • Loyalty programs for returning customers.
Cons:
  • Product availability issues in certain regions.
  • Product sizing and fit issues.
  • Sometimes slow shipping.

User Experience

Adidas.com provides a top-notch user experience. The website is easy to navigate, and customers can find what they are looking for quickly. The website also features high-quality product images and detailed product descriptions. Customers can easily filter and sort products using different categories, including gender, product type, and sport. Additionally, the website provides a size guide to help customers choose the right size for their products.

Pricing and Value for Money

Adidas offers competitive pricing and provides excellent value for money. The brand offers various discounts and promotions on its products. Customers can find products starting from as low as $20, making it affordable for everyone.

Alternatives

Adidas has some tough competitors in the market. Nike, Puma, Under Armour, and Reebok are some well-known brands that have a vast range of products.

Customer Service

Adidas provides excellent customer service. The brand has a dedicated customer support team that offers assistance to customers via email, phone, and live chat. The support team is available 24/7 and strives to resolve any issues promptly.

Product Quality and Selection

Adidas is known for its high-quality products. The brand uses premium materials for its products, ensuring longevity and durability. Adidas offers a wide range of products, including athletic wear, running shoes, lifestyle sneakers, and accessories.

Website Usability

Adidas.com provides excellent website usability. The website has a user-friendly interface that is easy to navigate. The website is optimized for all devices, including mobile phones and tablets, ensuring that customers can shop on the go.

Returns and Exchanges

Adidas offers a hassle-free returns and exchange policy. The brand accepts returns within 30 days of the purchase date. Customers can return the products either in-store or by mail. The brand also offers free returns for products that are damaged or defective.

Promotions and Discounts

Adidas offers various promotions and discounts throughout the year. The brand offers discounts on its products during sales events like Black Friday and Christmas. Customers can also find various discounts through the Adidas newsletter and loyalty program.

Reputation

Adidas has a strong reputation for its quality products and exceptional customer service. The brand has a loyal following of customers who trust and rely on their products.

Payment Options

Adidas offers various payment options, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Loyalty Programs

Adidas has a loyalty program called "Adidas Creators Club." Members of the program can earn points by making purchases and completing various activities. The points can be redeemed for discounts, exclusive products, and access to events.

Customer Reviews

Adidas has excellent customer reviews on its products and customer service. The brand has a rating of 4.5 out of 5 stars on Trustpilot, based on over 25,000 reviews.

Community Involvement

Adidas is committed to community involvement and sustainability. The brand has various social and environmental initiatives that focus on creating a positive impact on society and the environment.

Shipping and Costs

Adidas offers fast and secure shipping options. The brand offers free shipping on orders over $100. The shipping costs for orders under $100 vary depending on the delivery method and location. Customers can choose between standard and express shipping. The delivery time for the standard delivery option is 3-5 business days, while the express delivery option takes 1-2 business days.