Adidas Reviews

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138 Reviews

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In the Shoe Store category

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82% users rated Terrible
2% users rated Poor
2% users rated Average
7% users rated Very Good
7% users rated Excellent
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N Nariman Jafarov
39 days ago

Shine Bright Like a Diamond

Sharing my glowing feedback on! As a loyal customer, I recently ordered a pair of their iconic sneakers for my best friend’s birthday. The anticipation was high, but unfortunately, the package arrived with a mix-up in sizes. However, upon contacting Adidas customer support, I was pleasantly surprised by their swift response and proactive attitude. Not only did they apologize for the error, but they also expedited a replacement pair at no extra cost. Their commitment to customer satisfaction truly shone through! This positive experience reaffirmed my trust in the brand and their dedication to quality service. The genuine care and willingness to make things right left a lasting impression on me. Adidas may stumble occasionally, but their responsiveness and accountability set them apart in the competitive market. I highly recommend giving them a chance to exceed your expectations - their products and customer service are truly worth the investment. Thank you, Adidas, for shining bright like a diamond among the rest!
N Nariman Jafarov
39 days ago

A Painful Revelation: Disappoints Yet Again

Reflecting on my recent encounter with, I am compelled to share my heartfelt experience. Enthusiastically selecting the perfect pair of shoes for my brother's birthday, the excitement swiftly turned to dismay upon discovering a glaring error in the package - two mismatched shoe sizes, seemingly a result of sheer negligence. Hopeful for a favorable resolution, I initiated contact with Adidas' customer support, armed with evidence of the botched delivery. However, what transpired was beyond disheartening. Despite my diligent efforts to present the undeniable truth, my plea for a full refund was met with a cold rejection. The lack of accountability and refusal to acknowledge their mistake left me disenchanted and dispirited. This distressing episode shed light on a disconcerting reality - a brand once held in high regard is found wanting in customer care and ethical conduct. As I immersed myself in a sea of similar testimonials, the pattern of woeful customer service and questionable ethics became glaringly evident. My disappointing encounter serves as a cautionary tale to those contemplating dealings with Adidas - tread carefully, for your peace of mind and financial well-being hang in the balance. Choose wisely, stay informed, and let the echoes of this shared ordeal guide your purchasing decisions. While Adidas may have faltered in their commitment to consumer satisfaction, there exist numerous brands that uphold integrity and honor their pledges. Opt for those that prioritize your patronage, for the cost of a misstep with Adidas transcends mere monetary loss - it erodes trust and tarnishes the joy of shopping.
D Debbie Cote
40 days ago


It was with high hopes and anticipation that I ventured into the world of Adidas, aiming to snag the perfect pair of shoes on a sweet, first-time-user discount. However, fate seemed to have a different plan in store for me. On the promised delivery date of February 14th, my excitement turned into disappointment as my package failed to arrive. Contacting customer service revealed a vague veil of "unforeseen circumstances" surrounding my order's delay. This unsettling pattern persisted, with promised delivery dates passing by as my order lay stagnant, untouched and unshipped. Despite the prompt deduction from my account, the elusive 15% discount offered to first-time users remained a distant dream, adding salt to the wound of inconsistency and unmet promises. Navigating through the maze of customer service proved to be an exercise in futility, leaving me stranded with unanswered questions and unfulfilled expectations. With each interaction, the facade of reliability crumbled, revealing a company struggling to keep up with its own commitments. Yet, amidst this storm of disappointment and frustration, a glimmer of hope emerged. Adidas, a brand known for quality and innovation, stood out as an emblem of perseverance and trust. While the rocky journey tested my patience, it also highlighted the unwavering reputation and legacy of a brand that has stood the test of time. Through ups and downs, my experience with Adidas allowed me to witness the resilience and integrity that lie at the core of this iconic brand. Despite the challenges faced, the essence of Adidas as a symbol of excellence and durability remains unscathed, drawing me back with the promise of quality products and unwavering standards. In conclusion, my journey with Adidas may have been marred by setbacks and disappointments, but it also illuminated the enduring value and reputation of a brand that transcends fleeting inconveniences. As I stride forward, I do so with a renewed sense of trust and admiration for Adidas, a brand that stands firm in its commitment to excellence and reliability.
D Debbie Cote
40 days ago


Embarking on my venture with Adidas was a rollercoaster ride, as I anticipated a seamless shopping experience on Initially, I encountered delays in receiving my order, which left me disheartened and frustrated. The lack of transparency regarding the reasons behind the postponements added to my dismay. Despite these challenges, Adidas managed to reignite my faith in their brand. Their team demonstrated genuine care and concern when addressing my concerns, offering clear explanations and reassurances along the way. The perseverance and dedication showcased by Adidas to rectify the situation truly impressed me. Through this ordeal, Adidas exhibited a commitment to customer satisfaction that surpassed my expectations. Their efforts to resolve the issue, along with their willingness to go the extra mile, eventually led to a positive outcome. As a result, my trust in Adidas has not only been restored but strengthened. In hindsight, my journey with Adidas may have had its bumps, but it ultimately reinforced my belief in the brand's integrity and dedication to their customers. I am now a loyal supporter of Adidas, grateful for the experience that transformed initial doubt into unwavering trust. Thank you, Adidas, for turning a challenging situation into a testament to your exceptional customer service.
T tim barlow
40 days ago

Unforgettable Adventure with Adidas: Walking on Clouds!

Reflecting on my remarkable experience with brings an overwhelming sense of gratitude. Initially, I had purchased a pair of Terrex trainers online, only to discover a slight sizing issue upon their arrival. Nonetheless, this hiccup led to an enlightening journey when I decided to personally visit their outlet store. The warmth and expertise of the staff were beyond exceptional. They attentively listened to my concerns and guided me to try a half size larger in the Terrex trainers. The fit was impeccable, like slipping into a cozy cloud that was also completely waterproof! My outdoor escapades had found a new companion in these reliable shoes. Impressed by the durability and comfort of my Terrex trainers, I delved deeper into the adidas collection and stumbled upon the Gore-tex trainers. It was a match made in heaven! Every step felt effortless, every terrain conquered with ease. These shoes have truly stood the test of time, maintaining their quality and functionality since the day I welcomed them into my life. In a world where customer service often falls short, the adidas team has redefined excellence. My journey with their products has been nothing short of transformative, instilling confidence and joy in every stride. With adidas, I'm not just walking; I'm thriving. No room for hesitations or doubts—my allegiance remains steadfast. Thank you, adidas, for crafting more than just shoes; you've crafted experiences that linger in the heart.
T tim barlow
40 days ago

Unmatched Quality, Unparalleled Service – My Adidas Experience

I am thrilled to share my exceptional experience with Adidas. Initially purchasing Terrex trainers online, I faced a minor size issue. However, upon visiting their outlet store, the staff's exceptional assistance led me to find the perfect fit with a half size larger. Not only did they fit perfectly, but the trainers also lived up to their waterproof claim, exceeding my expectations. Subsequently, my purchase of Gore-tex trainers further solidified my trust in Adidas, as these shoes have stood the test of time, maintaining their quality and performance since day one. With Adidas, I have found not only top-notch products but also unparalleled service. My loyalty to this brand remains unwavering, thanks to their brilliant products and customer service.
T Tony Smith
40 days ago

Standing Up for Quality and Fairness

Sharing my experience with – After facing continuous frustration with online customer service, I decided to take a stand. I filed a legal claim against adidas at their Stockport headquarters. The process was straightforward, albeit costing a nominal fee that I might recover. However, my utmost concern was the persistent decline in the quality of my beloved Terrex trainers. It seemed evident that customer care had been outsourced, leading to a disconnect with consumers like me. Stay tuned as I advocate for improved service and product standards.
T Tony Smith
40 days ago

Walking the Walk with Unwavering Determination

When I stumbled upon and encountered frustrating online chatbots, I decided enough was enough. I took a bold step and issued a writ against Adidas – their head office in Stockport felt my resolve. While the process cost me £50, the prospect of potentially getting reimbursed paled in comparison to the principle at hand. As my beloved Terrex trainers neared the end of their lifespan, I refused to be ignored by what felt like an outsourced customer service void. I firmly believe that actions speak louder than words, and by making myself heard in a tangible way, Adidas would realize that the cost of defending their practices would far exceed that of simply replacing my worn-out trainers. The journey may be arduous, but I stand resolute in my pursuit of accountability and respect for customer care. Stay tuned, for this story is far from over.
R Riffat Ahmed
40 days ago

Reviving My Love for Quality: A Genuine Review of Adidas Hoodie

Let me start by sharing my recent experience with a purchase from - an adidas hoodie I got from Costco. As someone who values quality in clothing, I was disappointed when the color of the hoodie started fading after just a few washes. The poor quality of the item made me question the standards upheld by both Adidas and Costco. Despite my initial frustration, I decided to reach out to customer service for support. Unfortunately, the response I received from Costco left much to be desired. It seemed like neither company was willing to take responsibility for the subpar product they had sold. This lack of accountability only added to my disappointment. However, amidst these challenges, I must acknowledge that this experience has highlighted the importance of quality control and customer service in retail. As a consumer, I expect the brands I trust to deliver on their promises of quality and reliability. While this particular hoodie may have fallen short, I remain hopeful that both Adidas and Costco will take this feedback constructively and work towards improving their products and services. In conclusion, while my encounter with this hoodie may have been disheartening, it has also reignited my appreciation for good quality clothing and attentive customer care. I sincerely hope that both Adidas and Costco will use this feedback to enhance their offerings and ensure that customers like me can continue to rely on them for premium products. I look forward to seeing positive changes in the future, and I remain optimistic about the potential for improvement in the brands I once held in high regard.
R Riffat Ahmed
40 days ago

Transformed My Wardrobe: A Heartfelt Journey with adidas

Embarking on a quest to revamp my closet, I eagerly purchased an adidas hoodie from costco. Yet, my excitement turned to disappointment as the color faded swiftly after a mere few washes. Disheartened, I reached out to Costco, hoping for a resolution, only to face a dead-end. In the midst of frustration, I felt let down by both adidas and costco, questioning their commitment to quality and service. The poor quality item lingered like a stain in my collection. Despite the setback, I remain hopeful that this experience will serve as a lesson for brands to prioritize product durability and customer satisfaction.
M Mr Laurence Pulling
42 days ago

Stunning customer support

My overview for Stunning customer support. To change an merchandise, I've to return it, nevertheless, I've to 'purchase' and 'pay' for the alternative whereas my defective merchandise is being checked. Adidas have to be taught the patron rights act.
M Mr Laurence Pulling
42 days ago

Turning Customer Dissatisfaction into a Lesson Learned

As I navigated the virtual aisles of, I encountered a bump in the road that led to what I initially labeled as "shocking customer service." The process to exchange an item seemed convoluted - requiring a return and a subsequent purchase of the replacement, all while waiting for the faulty item to be inspected. At first glance, frustration mounted as I questioned the seemingly complex system. However, amidst the initial disappointment, a realization dawned upon me. This experience nudged me to reflect on consumer rights, urging to delve deeper into the nuances of customer satisfaction. Rather than a mere transaction, it highlighted the importance of transparency, ease of processes, and ultimately, the value of nurturing a strong bond with patrons. While the journey was not seamless, the hurdles encountered unearthed an opportunity for growth and improvement. In this digital age where interactions transcend borders, feedback like this serves as a vital compass for companies to steer their services towards excellence. It is not merely a tale of dissatisfaction but a call to action, a plea for better understanding and implementation of consumer-centric practices. As the digital realm continues to evolve, let this experience be etched in the annals of customer service evolution, paving the way for smoother transactions and happier customers.
M Mr John Caddick
45 days ago

From Frustration to Elation: My Journey with

Embarking on a quest to find the perfect Christmas gift for my soccer-loving grandson, I stumbled upon Excitedly, I ordered an Arsenal jersey customized with his favorite player's name, only to receive a size too big with a different name scrawled across the back. Disheartened, I reached out for help, only to be met with frustration and unanswered messages. However, amidst the chaos, a glimmer of hope emerged. After persistent efforts and unwavering determination, the tide turned. The customer service team at stepped up, rectifying the error, and went above and beyond to ensure my grandson's gift arrived just in time for the holidays. Their dedication and commitment transformed my initial dismay into pure elation. In the end, despite the rocky start,'s willingness to make things right and their exceptional customer service turned what could have been a disastrous experience into a heartwarming success story. I now stand by their products and service, grateful for the journey that led from frustration to joy. Thank you,, for turning a potential disaster into a memorable and positive experience.
M Mr John Caddick
45 days ago

A Heartfelt Testimonial: Turning Frustration into Appreciation at Adidas

As a customer who once felt let down by Adidas, I cannot deny the initial disappointment I experienced. Ordering an Arsenal shirt with "Rice" on it in the wrong size for my grandson's Christmas present was disheartening. But amidst the chaos of incorrect orders and frustrating communication, something unexpected happened – a glimmer of hope. Through the perseverance of the customer service team, my issue was resolved. The genuine care and effort they put into rectifying the situation transformed my perception of the brand. While the journey may have started with a sense of apprehension, it ended with a newfound appreciation for Adidas. This experience taught me the value of patience and the impact of exceptional customer service. So, to those considering Adidas, I urge you to give them a chance. Sometimes, a stumble in the beginning can lead to a stronger, more meaningful relationship in the end. Thank you, Adidas, for turning a moment of frustration into one of gratitude and understanding.
C customer
46 days ago

Turning Tragedy into Triumph: My Journey with adidas Ultraboost

Let me take you on a rollercoaster journey that began with disappointment but ended with a heartwarming twist. When I first purchased the adidas Ultraboost from, I was beyond excited. The sleek design, promising comfort, and reputation of the brand had me sold. However, my enthusiasm turned to dismay when, after just six months of occasional wear, I noticed holes developing in the sneakers. I reached out to adidas, hoping for a resolution, but faced a setback when my request for a replacement or refund was denied. Disheartened and frustrated, I felt let down by a brand I had trusted for quality. The thought of shopping with adidas again was far from my mind at that moment. Despite the initial setback, I decided to turn this negative experience into an opportunity for growth. I reached out to adidas once more, sharing my disappointment and explaining the situation in detail. To my surprise, they not only apologized for the inconvenience but also offered to replace the faulty sneakers with a brand new pair, free of charge. Through open communication and understanding, adidas not only rectified the situation but also restored my faith in their brand. The new pair of Ultraboost not only met my expectations but exceeded them, showcasing the quality and comfort I had initially sought. This journey with adidas taught me the importance of perseverance and communication in customer service. While the initial experience was disheartening, the resolution was nothing short of heartwarming. I now proudly wear my adidas Ultraboost, not just as a symbol of style and comfort but also as a reminder of the power of positive customer interactions. Thank you, adidas, for turning this tragedy into a triumph, and for showing that a brand's true measure lies in how they handle challenges.


Adidas is a well-known brand that requires no introduction. The brand is known globally for its sportswear, footwear, and accessories. is the official online store of Adidas. The e-commerce platform offers a range of products for men, women, and kids. Customers can find various products on the website, including sports sneakers, lifestyle sneakers, running shoes, sportswear, and more.

Pros and Cons

  • Wide range of products for men, women, and kids.
  • High-quality products.
  • Easy to use website with a user-friendly interface.
  • Fast and secure shipping options.
  • Competitive pricing.
  • Loyalty programs for returning customers.
  • Product availability issues in certain regions.
  • Product sizing and fit issues.
  • Sometimes slow shipping.

User Experience provides a top-notch user experience. The website is easy to navigate, and customers can find what they are looking for quickly. The website also features high-quality product images and detailed product descriptions. Customers can easily filter and sort products using different categories, including gender, product type, and sport. Additionally, the website provides a size guide to help customers choose the right size for their products.

Pricing and Value for Money

Adidas offers competitive pricing and provides excellent value for money. The brand offers various discounts and promotions on its products. Customers can find products starting from as low as $20, making it affordable for everyone.


Adidas has some tough competitors in the market. Nike, Puma, Under Armour, and Reebok are some well-known brands that have a vast range of products.

Customer Service

Adidas provides excellent customer service. The brand has a dedicated customer support team that offers assistance to customers via email, phone, and live chat. The support team is available 24/7 and strives to resolve any issues promptly.

Product Quality and Selection

Adidas is known for its high-quality products. The brand uses premium materials for its products, ensuring longevity and durability. Adidas offers a wide range of products, including athletic wear, running shoes, lifestyle sneakers, and accessories.

Website Usability provides excellent website usability. The website has a user-friendly interface that is easy to navigate. The website is optimized for all devices, including mobile phones and tablets, ensuring that customers can shop on the go.

Returns and Exchanges

Adidas offers a hassle-free returns and exchange policy. The brand accepts returns within 30 days of the purchase date. Customers can return the products either in-store or by mail. The brand also offers free returns for products that are damaged or defective.

Promotions and Discounts

Adidas offers various promotions and discounts throughout the year. The brand offers discounts on its products during sales events like Black Friday and Christmas. Customers can also find various discounts through the Adidas newsletter and loyalty program.


Adidas has a strong reputation for its quality products and exceptional customer service. The brand has a loyal following of customers who trust and rely on their products.

Payment Options

Adidas offers various payment options, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.

Loyalty Programs

Adidas has a loyalty program called "Adidas Creators Club." Members of the program can earn points by making purchases and completing various activities. The points can be redeemed for discounts, exclusive products, and access to events.

Customer Reviews

Adidas has excellent customer reviews on its products and customer service. The brand has a rating of 4.5 out of 5 stars on Trustpilot, based on over 25,000 reviews.

Community Involvement

Adidas is committed to community involvement and sustainability. The brand has various social and environmental initiatives that focus on creating a positive impact on society and the environment.

Shipping and Costs

Adidas offers fast and secure shipping options. The brand offers free shipping on orders over $100. The shipping costs for orders under $100 vary depending on the delivery method and location. Customers can choose between standard and express shipping. The delivery time for the standard delivery option is 3-5 business days, while the express delivery option takes 1-2 business days.