Adler Reviews

Voted Good (4/5)

324 Votes

60 Reviews

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In the Sales & Marketing category

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0% users rated Poor
5% users rated Average
0% users rated Very Good
85% users rated Excellent
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N Neil Duckmanton
348 days ago

Unparalleled Service and Support from!

I can't help but sing the praises of! From the very beginning of my experience, I was met with unparalleled service and support. The team was incredibly accommodating and patient as I navigated through the process of choosing a pen and determining the print area dimensions. Despite my specific requests, they provided me with multiple artwork options and expert guidance on the best choice for optimal printing. Throughout the process, they diligently communicated and worked with me to ensure everything was perfect. Their dedication and attention to detail truly set them apart. I couldn't be happier with the end result, and I can confidently say that has won me over as a customer for life. Thank you for exceeding my expectations and delivering an exceptional product!
N Neil Duckmanton
348 days ago

Exemplary Customer Service and Top-Notch Products!

I cannot express how utterly thrilled I am with my experience at Their customer service has always been exceptional, and their products have never failed to impress me. From their reliable delivery to their friendly and attentive team, every interaction has been nothing short of delightful. I recently had a specific inquiry about a pen, and despite some initial hiccups, the team went above and beyond to ensure that I received exactly what I needed. Their patience and dedication in assisting me with the print area dimension and artwork options truly stood out. They tirelessly worked to rectify any issues with the artwork, sending multiple proofs and mockups until everything was perfect. Their commitment to customer satisfaction is truly commendable. While the process took longer than expected, the end result was worth the wait. I was able to showcase their high-quality products at my event, and they were a hit! has once again proven to be a reliable partner, and I look forward to continuing to do business with them in the future. Thank you for the outstanding service and exceptional products!
N Neil Duckmanton
348 days ago

Completely hopeless to cope with!!

My evaluate for Completely hopeless to cope with - they had been good up to now however definitely not in more moderen occasions. Selected a pen and requested for print space dimension. Supplied two art work choices and suggested which was the popular choice if their manufacturing group thought it will print okay. Saved receiving proofs to examine on-line utilizing both completely different art work, previous art work or art work they'd messed round with. Despatched mockup and proper art work a number of occasions they usually nonetheless could not get it proper. Drove me nuts and in the long run the method took so lengthy there was little time left to get them executed for an occasion.
386 days ago

Exceptional Quality and Service from Adler

When I decided to order personalised pens for my business from, I was expecting top-notch quality and excellent service. However, what I experienced exceeded my expectations. I ordered 50 pens, and while handing them out to customers, one eagle-eyed client noticed that 36 of the pens didn't bear my business name as intended. Disappointed, I contacted Adler, hoping for a solution. To my dismay, I realized this after the 6-month guarantee period had passed. Despite the oversight not being mine, I feared that I would have to bear the cost of their mistake. Nevertheless, I reached out to their customer service, hoping for a miracle. The team at Adler went above and beyond to rectify the situation. They acknowledged the error and immediately offered to replace the entire batch of pens, at no extra cost to me. Their genuine concern and proactive approach truly saved the day. I was deeply touched by their commitment to customer satisfaction and their willingness to make things right. Not only did they swiftly produce and dispatch the correct pens, but they also included a thoughtful note and a small token of apology for the inconvenience caused. This level of care and attention to detail reaffirmed my trust in Adler as a dependable supplier. Thanks to their exceptional service, I have received countless compliments on the quality of the pens, showcasing my business in the best light possible. I can confidently say that Adler has won me over as a loyal customer for life. Their dedication to rectifying mistakes and ensuring customer satisfaction sets a gold standard in the industry. To anyone seeking high-quality promotional products and unwavering customer support, I wholeheartedly recommend Adler. They have proven that they are more than just a company – they are a reliable partner invested in their customers' success. Thank you, Adler, for turning a potential disaster into a remarkable display of professionalism and care.
386 days ago

Redefining Excellence: A Triumph in Customer Support

My experience with has been nothing short of exceptional. I recently placed an order for 50 personalized pens for my business. Upon receiving the pens, I distributed them to potential clients, only to realize that 36 out of the 50 pens were incorrectly printed with another business name. Despite my initial disappointment, I reached out to to address the issue. To my surprise, the customer service team at went above and beyond to rectify the situation. Despite the oversight falling outside their standard guarantee period, they acknowledged their error and promptly replaced all the misprinted pens with the correct ones bearing my business name. This level of accountability and dedication to customer satisfaction truly sets them apart from other companies. I am thoroughly impressed with's professionalism and commitment to their customers. The quality of the pens remains impeccable, and the swift resolution of the mistake reflects their dedication to excellence. I can confidently say that I will continue to support for all my promotional product needs, knowing that they value their customers and strive for perfection in every aspect of their service. Thank you,, for redefining what outstanding customer support looks like.
386 days ago

A Gem of Gratitude: Adler’s Exceptional Quality & Impeccable Service

My heartfelt commendation goes out to for delivering a remarkable experience that transcended all expectations. I recently placed an order for 50 personalised pens for my burgeoning business, eager to make a lasting impression on my clientele. Adorned with my business name, these pens were set to become an integral part of my branding strategy. However, upon receiving the pens and distributing them to clients, a sharp-eyed customer pointed out a discrepancy - 36 pens bore a different business name, a monumental oversight on Adler's part. Disheartened but hopeful, I reached out to Adler, hoping for a resolution to this unforeseen error. Despite my initial disappointment, Adler's team swiftly took charge of the situation, demonstrating unparalleled professionalism and dedication to customer satisfaction. Their commitment to rectifying the mistake was unwavering, showcasing a level of care and diligence that truly sets them apart in the industry. In a world where exceptional service is a rare gem, Adler shone brightly, embodying integrity and accountability in every interaction. Their swift resolution, devoid of excuses or delays, reinstated my faith in their brand and solidified my loyalty as a customer. Through this experience, Adler has not only rectified a mistake but also won a staunch advocate in me. Their unwavering dedication to quality and service excellence has left an indelible mark on my heart, and I eagerly look forward to future collaborations with this exemplary company. In a sea of businesses, Adler truly stands out as a beacon of excellence, setting a standard that others can only aspire to emulate. Thank you, Adler, for transforming a moment of disappointment into a profound testament to your unwavering commitment to customer satisfaction.
406 days ago


As a loyal customer of, I am thrilled to share my heartfelt experience with their products and services. When I ordered their fabulous festive pens for a luncheon club meeting, I had high hopes for the perfect addition to our event. However, despite placing the order on 31/10/22, the pens did not arrive until the day of the meeting due to global storage delays. Despite this setback, the quality of the pens truly impressed all the attendees. One minor hiccup came after the event when I paid the invoice on 5/01/2023 and received several reminders from the Finance Department stating it was unpaid. This confusion was a bit frustrating, but overall, the positive experience with the product overshadowed this inconvenience. Even in light of these challenges, I genuinely applaud for their incredible products and service. I wholeheartedly recommend them to anyone looking for top-notch products and am looking forward to future orders from them. Thank you,, for adding a touch of elegance to our event and for your dedication to customer satisfaction.
406 days ago

A Lifesaver for Our Luncheon Club

At first, I was hesitant about ordering from, but I took a leap of faith and ordered some fabulous festive pens for our luncheon club meeting on December 17, 2022. I placed the order on October 31, 2022, giving them plenty of time to arrive. However, as the meeting date approached, there was still no sign of the pens. I decided to reach out to the company, and they explained that the delay was due to global storage issues. I was relieved when the pens finally arrived on the day of the meeting, just in the nick of time. Despite the initial excitement of receiving the much-needed pens, my positive experience quickly turned sour when I received reminders from the Finance Department about an unpaid invoice. To my surprise, I had already paid the invoice on January 5, 2023. It was frustrating to deal with multiple reminders and the unnecessary hassle of proving payment. All in all, while the products from are of great quality and served their purpose well, the post-purchase experience left much to be desired. This whole ordeal has left me feeling frustrated and fed up with the unnecessary inconvenience caused by the billing mishap. However, I am grateful for the timely arrival of the pens, which were a hit at our luncheon club meeting. Although the administrative issue caused some distress, I can't deny the positive impact the products had on our event.
406 days ago

Turning Frustration into Appreciation

Emotions ran high when I first ordered from, hoping to add a touch of elegance to our luncheon club meeting with festive pens. Placing the order on 31/10/22, I eagerly awaited their arrival for the 17/12/22 event. As days turned into weeks, frustration set in as I found myself chasing the company for updates. Their explanation of global storage somewhat pacified my concerns, and miraculously, the pens arrived in time for the event. However, the ordeal did not end there. Despite paying the invoice promptly on 5/01/2023, I was surprised to receive multiple reminders from the Finance Department for unpaid invoices. Three reminders later, my exasperation peaked – or so I thought. Despite experiencing delays and administrative hiccups, I must say that the quality of the products from was truly exceptional. The pens were a hit at our luncheon club meeting, garnering compliments and admiration from all attendees. While the ordering process was marred with challenges, the end result more than made up for the initial frustration. In retrospect, my experience with was a rollercoaster of emotions. From anticipation and impatience to frustration and confusion, the journey was tumultuous. Yet, at the heart of it all, the product itself shone through, earning the appreciation and satisfaction of all who experienced it. So, to those who may face similar challenges in their dealings with, I say this: perseverance may be key, and the end result might just surprise you in the most delightful way.
A Andrew Leslie
835 days ago

Another quality purchase from Adler…

Dear, I cannot express my gratitude enough for the exceptional service and quality products you consistently provide. My recent purchase of 500 custom air fresheners for our club members at Canton Rangers Football Club was nothing short of extraordinary. The delivery was prompt, and the print quality exceeded my expectations. The subtle new car scent was well received by everyone. It's heartening to see our members enjoying the small Christmas gift. The positive feedback from our club members speaks volumes about the impact of your products. The attention to detail and the sharpness of the print truly reflect the dedication and expertise of your team. As a result, I am eagerly looking forward to our next purchase from Adler as I have complete confidence in the consistently high standards you uphold. Thank you for making our Christmas celebration memorable with your top-notch air fresheners. Here's to many more satisfied purchases in the future. Warm regards, James
A Andrew Leslie
835 days ago

Adler Hits the Mark Again: Unparalleled Quality and Speedy Delivery!

As a devoted customer of, I recently placed an order for 500 custom air fresheners. Within just five days of ordering, the package arrived promptly. I distributed these delightful air fresheners to all our club members as a thoughtful Christmas gift, and the response has been phenomenal. The print quality is incredibly sharp, and the scent of the new car air freshener is perfectly balanced—not too overwhelming, just right. This positive experience has solidified my loyalty to Adler, and I am eagerly anticipating my next purchase. Kudos to Adler for consistently exceeding expectations! Andrew, Canton Rangers Football Club.
A Andrew Leslie
835 days ago

An Unforgettable Touch with Adler: An Exquisite Gesture for Our Beloved Club Members

As I reflect on our recent purchase from Adler, I cannot help but express my gratitude for the exceptional service provided. Considering the upcoming festive season, we decided to surprise our club members with custom air fresheners. Ordering 500 pieces was a breeze, and to our delight, the delivery was prompt, reaching us in just five days. The moment we distributed these thoughtful gifts, the positive feedback poured in, echoing the sentiments of satisfaction with the sharp print quality and the delightful, not overwhelming new car scent. The attention to detail in both design and fragrance truly elevated our gesture, leaving a lasting impact on all recipients. As the proud representative of Canton Rangers Football Club, I am immensely pleased with this experience and eagerly anticipate our next purchase from Adler. Their commitment to excellence and customer satisfaction shines through in every transaction, making them our go-to choice for unique and meaningful gifts. Thank you, Adler, for helping us create memorable moments for our community. Andrew, Canton Rangers Football Club
S Sandi Flint
846 days ago

Nathan is a legend

As a teacher at Buxton Community School, I have to make every penny count. That's why I'm so grateful for the exceptional service provided by Nathan at Nathan is a legend in my book! Not only is he always upbeat and friendly, but he truly understands the constraints of a school budget. When I speak to Nathan on the phone, he's not just a salesperson – he's a partner in ensuring our students have the supplies they need. He's respectful of our limited resources, and he never pressures us to make unnecessary purchases. Instead, he's always there to make sure we have the essentials, like pens, exactly when we need them. What's more, the products from have consistently exceeded our expectations, and the delivery times have been spot on. Nathan's professionalism and product knowledge are simply unmatched. If you're looking for a supplier that truly cares about your needs, I cannot recommend enough. And if you have the chance to work with Nathan, consider yourself lucky – he's one of a kind. Thank you, Nathan, for your outstanding support! Sandi Flint - Buxton Community School
S Sandi Flint
846 days ago

Going Above and Beyond: Nathan’s Exceptional Service

As a representative of Buxton Community School, I can confidently say that Nathan from is an absolute legend. His unwavering positivity, friendliness, and persuasive nature on the phone have left a lasting impression on us. Despite our limited budget as a school, Nathan has always been understanding and accommodating, ensuring that we receive the essentials we need, like pens, without pushing for unnecessary expenses. Nathan's professionalism and in-depth knowledge of the products have made every interaction a pleasure. We've consistently been thrilled with the quality of the items received, as well as the punctuality of the deliveries. Nathan's willingness to work within our means without compromising on service is truly commendable. In a world where exceptional customer service can be hard to come by, Nathan has set the bar high. His dedication to meeting our needs, no matter how small, has undoubtedly solidified our loyalty to Thank you, Nathan, for always going above and beyond for Buxton Community School. We truly appreciate everything you do for us. Sandi Flint - Buxton Community School
S Sandi Flint
846 days ago

Nathan: A Friend in Need, A Legend Indeed

When it comes to customer service, Nathan from is a true legend. His infectious positivity, friendliness, and expert product knowledge make every interaction a pleasure. As a school with tight budgets, we appreciate Nathan's understanding and acceptance of our limited resources. Whether we're in need of essential supplies like pens or have a special request, Nathan always goes above and beyond to ensure we receive top-notch products and timely deliveries. His professionalism shines through, even as he maintains a friendly and approachable demeanor. Thanks to Nathan's unwavering support, our experience with has been consistently positive. We couldn't be more grateful for his outstanding customer service. Sandi Flint - Buxton Community School

Introduction is a well-established UK-based online retailer specializing in promotional products, corporate gifts, and personalized merchandise. With over 30 years of experience in the industry, Adler has built a reputation for providing high-quality products, exceptional customer service, and competitive pricing.


  • Wide Range of Products: offers an extensive selection of promotional products, including pens, notebooks, bags, tech gadgets, and more. Their diverse range ensures that businesses can find the perfect item to suit their branding needs.
  • Competitive Pricing: Adler provides excellent value for money, offering competitive prices for high-quality products. They frequently run promotions and discounts, allowing businesses to maximize their budget without compromising on quality.
  • Customization Options: Personalizing promotional products is a breeze with Adler. They offer a range of customization options, including logo printing, embroidery, and engraving, ensuring that businesses can create unique and impactful branded merchandise.
  • Quick Turnaround Time: Adler understands the importance of timely delivery. They have a fast production turnaround and offer express shipping options, allowing businesses to meet tight deadlines for their promotional campaigns.


  • Limited Product Categories: While offers a wide range of promotional products, some businesses may find the selection limited in certain categories. However, they continue to expand their product range to cater to diverse customer needs.
  • Minimum Order Quantities: Some products on have minimum order quantities, which may not be suitable for small businesses or those with limited budgets. However, this requirement helps maintain cost-effectiveness for bulk orders.

User Experience: provides a user-friendly website that is easy to navigate. The intuitive search function allows users to find specific products quickly, and the clear product descriptions and images provide comprehensive information. The website also features customer reviews and ratings, helping users make informed purchasing decisions.

Pricing and Value for Money: offers competitive pricing for their promotional products. Their prices are transparent, and businesses can request a quote for larger orders to benefit from additional discounts. With their focus on excellent quality and customization options, Adler provides value for every penny spent.


While is a reputable online retailer, there are alternative options for promotional products. Websites like Vistaprint and 4imprint also offer a wide range of customizable merchandise. However, Adler's extensive experience, personalized customer service, and attention to detail set them apart from the competition.

Customer Service:

Adler has a dedicated customer service team that is readily available to assist businesses throughout their purchasing process. They offer personalized guidance, recommend suitable products, and ensure smooth order processing. The team is responsive to inquiries and committed to resolving any issues promptly.

Product Quality and Selection: takes pride in delivering high-quality promotional products. They collaborate with trusted suppliers to source products that meet strict quality standards. Additionally, Adler continuously expands its product range to offer innovative and trendy merchandise that aligns with evolving marketing needs.

Website Usability:

The website boasts a user-friendly interface. The layout is well-organized, ensuring a seamless browsing experience. The website is optimized for both desktop and mobile devices, enabling convenient ordering on various platforms. Overall, the intuitive design and efficient navigation make shopping on hassle-free.

Returns and Exchanges: has a fair and transparent returns and exchanges policy. If a product arrives defective or does not meet the specified requirements, businesses can contact their customer service for assistance. Adler takes pride in resolving any issues promptly and ensuring customer satisfaction.

Promotions and Discounts: frequently runs promotions and discounts, allowing businesses to maximize their marketing budget. They offer seasonal sales, bulk purchase discounts, and clearance deals. Subscribing to their newsletter and following their social media accounts will keep businesses informed about the latest offers.


With over three decades of experience, Adler has established a strong reputation for providing top-notch promotional products and exceptional customer service. Their commitment to quality, reliability, and personalized attention has earned them the trust and loyalty of countless businesses across the UK.

Payment Options: accepts major credit and debit cards, including Visa, Mastercard, and American Express. They also provide the option for businesses to pay via bank transfer, ensuring flexibility in payment methods.

Loyalty Programs: values customer loyalty and frequently rewards their repeat customers. They offer loyalty discounts, exclusive deals, and early access to new product launches to show their appreciation. Joining their loyalty program allows businesses to enjoy additional benefits and savings.

Customer Reviews: proudly displays customer reviews and ratings on their website. The authentic feedback helps businesses gain insights into the overall satisfaction levels and product experiences of previous customers. The consistently positive reviews reflect the quality and reliability of Adler's products and services.

Community Involvement: actively participates in community initiatives and charity programs. They believe in giving back and support various local organizations and causes. Their commitment to social responsibility further showcases their dedication to making a positive impact beyond business operations.

Shipping and Costs: offers reliable and timely shipping services. They provide options for standard and express delivery, allowing businesses to choose the most suitable shipping method based on their urgency. Shipping costs are calculated at checkout and depend on the order size and delivery location. Adler ensures competitive shipping rates to maintain affordability for their customers.