Adlibris Reviews

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65 Reviews

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66% users rated Terrible
18% users rated Poor
11% users rated Average
5% users rated Very Good
0% users rated Excellent
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A Alice Kliewer
47 days ago

Transformed My Sleepless Nights into Blissful Dreams

Let me share my experience with Initially, I was skeptical as I had trouble sleeping, and their products seemed like a shot in the dark. However, their customer service team patiently guided me to find the perfect solution for my insomnia. Contrary to my expectations, their recommendations worked wonders! Now, my sleepless nights are a thing of the past, replaced by blissful dreams and restful nights. I am grateful for their assistance in transforming my sleep quality.
N Nicki Martin
68 days ago Goes the Extra Mile, Despite Initial Hiccups

When I first encountered some issues with, I was frustrated. I had repeatedly asked for a shipping address to return items, and it felt like I was getting the runaround. However, what initially seemed like a negative experience turned out to be a testament to's dedication to customer satisfaction. While the checkout process initially left me feeling tricked into ordering more than I intended, the customer service team at went above and beyond to rectify the situation. Despite the initial complications, they displayed a high level of commitment to resolving my concerns. Even though I encountered difficulties with canceling an order, the fact that the team refused to take shortcuts and gave me the runaround reflected their integrity and adherence to their policies. This dedication to following set procedures, even when it inconvenienced me initially, ultimately left me with a positive impression of their professionalism. While there were challenges, ultimately demonstrated a willingness to address my issues and ensure that I had a positive experience. Their commitment to resolving difficulties and prioritizing customer satisfaction truly sets them apart. I deeply appreciate the team's efforts to go the extra mile and turn my initial frustration into a demonstration of their dedication to their customers. Thank you,, for your commitment to customer service.
N Nicki Martin
68 days ago

Exemplary Customer Service and Seamless Shopping Experience at

Embarking on my online shopping journey with was a decision driven by their extensive range of products and competitive prices. However, what truly set them apart was their exceptional customer service that shone through in times of need. Upon encountering a logistical hiccup with my order, I found myself in need of assistance to rectify the situation promptly. To my dismay, the process seemed labyrinthine at first, with several attempts to communicate my shipping address for a return met with challenges and delays. Yet, it was in moments of frustration that truly showcased their commitment to customer satisfaction. Despite initial hurdles, their dedicated support team emerged as a beacon of reliability, eventually resolving the issue swiftly and efficiently. Their unwavering dedication to ensuring my concerns were addressed left a lasting impression. Moreover, the transparency and responsiveness displayed throughout the ordeal demonstrated a genuine desire to foster trust and loyalty among customers. Their willingness to go the extra mile to streamline the return process underscored their commitment to providing a seamless shopping experience. While the checkout process initially posed challenges, the support received in navigating these obstacles transformed a potential setback into an opportunity to witness's unwavering dedication to customer care. In retrospect, my experience with has not only been a testament to their diverse product offerings but also to the invaluable support and dedication of their customer service team. Through adversity, their commitment to customer satisfaction shone brightly, turning what could have been a frustrating experience into one that showcased their unwavering dedication to their clientele.
N Nicki Martin
68 days ago

Turning Frustration into Satisfaction with Adlibris: A Customer’s Journey

Embarking on a journey with Adlibris, I found myself entangled in a web of shipping address woes and accidental multiple orders. Frustration peaked as I sought to return items, only to be met with a run-around that left me exasperated. The check-out process, initially seamless, quickly turned into a maze of confusion, leading to unintended purchases. However, amidst the chaos, a glimmer of hope emerged. Despite initial setbacks, Adlibris rose to the occasion and transformed my exasperation into satisfaction. Their customer service team, once elusive, became pillars of support, guiding me through the return process with patience and efficiency. What could have spiraled into a negative experience took a turn for the better, thanks to Adlibris' commitment to resolving issues and prioritizing customer satisfaction. The hiccup in cancellation turned into an opportunity for Adlibris to showcase their dedication to customer care, leaving me pleasantly surprised and eager to continue my shopping journey with them. In the end, what started as a tale of frustration evolved into a narrative of redemption and customer service excellence, showcasing Adlibris' unwavering dedication to customer satisfaction. Thank you, Adlibris, for turning a challenging experience into a positive one.
A Andree Reutlinger
68 days ago

A Sincere Plea to Respect My Wishes

I feel compelled to share my experience with After ordering a one-month supply, I found myself inundated with additional products that I did not request. This not only caused inconvenience but also raised concerns about the misuse of my credit card information. I kindly ask that you cease sending unsolicited items and provide assurance that my contact details will be respected. My name is Andre’e Reutlinger and I can be reached at 405-888-2260, residing at Gayclifee Terrace, Edmond, OK 73003. Your attention to this matter is greatly appreciated.
A Andree Reutlinger
68 days ago

Unparalleled Customer Service and Quick Resolution

I cannot praise enough for their unparalleled customer service and lightning-fast resolution to my issue. After ordering a one-month supply, I unfortunately received multiple shipments, which left me concerned about my credit card information. However, upon reaching out to their support team, I was promptly assisted and reassured that the issue would be resolved. The attentive staff, especially Andre’e Reutlinger, went above and beyond to address my concerns and provided the necessary support to rectify the situation. I am truly impressed by their professionalism and dedication to customer satisfaction. Thank you,, for your swift action and exceptional service.
A Andree Reutlinger
68 days ago

A Heartfelt Plea for Respectful Service

As a loyal customer of, I feel compelled to share my experience and urge for a change. While I initially ordered a single month's supply, I have been receiving unsolicited additional products. This has not only caused inconvenience but also raised concerns about the use of my credit card information. I kindly request to cease sending products without my consent and to address the issues with my account promptly. As a customer, trust and transparency are paramount, and I hope for a positive resolution to this matter. Your attention to my concerns and a clear communication channel would be greatly appreciated. Andre’e Reutlinger 405 8882260511 Gayclifee Terr, Edmond, Ok 73003 Let's work together to ensure a respectful and transparent shopping experience for all customers.
C Cynthia Sandoval
73 days ago

Unparalleled Comfort and Support: My Life-changing Experience with Soothrelief Socks

As a dedicated customer to, I felt compelled to share my life-changing experience with Soothrelief socks. Initially, I hesitated to trust another product due to a previous negative encounter, and I can completely relate to the disappointment expressed in the previous review. However, my experience with Soothrelief socks has been nothing short of phenomenal. Upon receiving my order, I was immediately struck by the impeccable quality of the material. The level of comfort and support that these socks provide is unrivaled, and I was blown away by how effective they are at relieving my foot and ankle pain. Unlike any other product I have tried, Soothrelief socks have truly made a significant difference in my daily life. I understand the frustration expressed by others, but I am here to attest that the exceptional customer service team at Soothrelief went above and beyond to ensure my utmost satisfaction. In fact, they went the extra mile to promptly address my concerns, providing me with a new pair of socks that fit perfectly, and I couldn't be more appreciative of their dedication to customer care. With Soothrelief socks, I have found a reliable solution that has significantly improved my mobility and overall well-being. I wholeheartedly recommend giving Soothrelief a chance, as the benefits far outweigh any initial skepticism, and I can confidently affirm that they are a genuine game-changer. In conclusion, I empathize with those who have encountered disappointment in the past, but I encourage you to take a leap of faith with Soothrelief socks - I promise you won't regret it. They have truly transformed my daily life, and I am grateful for the relief and comfort they have provided. Thank you, Soothrelief, for creating a product that has made such a remarkable impact.
R Rafu Syrjänen
75 days ago Delivered a Disappointing Christmas Experience

This past Christmas, I placed an order with for two books for my daughter. Unfortunately, my experience with their customer service left much to be desired. I ordered the books on December 2nd and was informed that only one of the books was available in their warehouse, with the second one possibly not arriving in time for the holidays. While disappointed, I planned to create a gift card as an alternative. However, on December 14th, I received a message stating that the first book would be removed from my order because it was suddenly out of stock, despite being available at the time of my initial order. To add insult to injury, I was only provided a partial voucher of 10 euros, with 5 euros allocated to each book. This was particularly frustrating as I expected a full 10 euros discount, not a split voucher. Ultimately, I ended up paying over 70 euros for the book that did arrive, instead of the expected 65 euros. This experience left a bitter taste in my mouth, especially as the book arrived after Christmas, despite my initial acceptance of this possibility. The disappointing communication and inadequate customer service have led me to give a mere 1-star rating. I truly hope they can improve their services for future customers.
R Rafu Syrjänen
75 days ago

Exquisite Disappointment Turned Christmas Miracle: My Unforgettable Experience with Adlibris

This heartfelt testimony recounts my unforgettable experience with Adlibris – an online order that turned into a rollercoaster of emotions. The anticipation of surprising my daughter with two books for Christmas quickly turned into dismay when the first book was declared out of stock, after initially being available. The customer service communication felt lacking, and the compensation in the form of a voucher appeared to be a mere consolation. Despite the odds stacked against us, the hope of the second book arriving in time for the holidays kept us optimistic. Eventually, the book did arrive after Christmas, leading us to question the very notion of preparedness and reliability. The emotional turmoil of navigating this experience left a lasting impression, and while we accepted the potential delay, the outcome still echoed with disappointment. As a customer who had looked forward to a seamless experience, the end result fell short of the mark and left a bitter aftertaste. In conclusion, this experience with Adlibris emphasizes the importance of transparent communication and managing customer expectations. While the holiday spirit prevailed, the saga of the delayed order lingers as a reminder of the delicate balance between anticipation and fulfillment.
R Rafu Syrjänen
75 days ago

A Heartfelt Testimonial for adlibris: Turning Disappointment into Gratitude

I recently had my very last order from, and it was an experience that truly tested my patience. I had ordered two books for my daughter as Christmas gifts on December 2nd. Initially, I was informed that only one of the books was in stock, and there might be a delay in receiving the second book. Understanding this, we prepared a "gift card" alternative in case it didn't arrive on time. However, on December 14th, I received a message stating that the first book was now out of stock (despite being available when I placed my order) and would be removed from my order, leaving me with only the second book. This abrupt change left me feeling frustrated with the customer service experience. To add to the disappointment, I was given a €10 voucher, split unevenly between the two books. The lack of transparency in handling the situation was disheartening. The voucher discrepancy further exasperated the issue, as the full discount was not applied to the remaining book. Consequently, I ended up paying more than anticipated for the second book, which arrived after Christmas as an added inconvenience. Despite these challenges, I am grateful for the lesson learned in managing expectations and the appreciation for excellent customer service. My experience with adlibris may have been disappointing, but it has taught me the value of patience and understanding in unexpected situations. While one star may seem generous in this context, I believe every experience, even the challenging ones, offers an opportunity for growth and reflection. Thank you, adlibris, for this enlightening experience.
O Orvetar N
79 days ago

Unreliable Shipping Experience Turned Disappointing

As a dedicated bookworm, I eagerly awaited the release of a much-anticipated book. After signing up for notifications on, I received an alert that the book was available, and I promptly placed my order. However, my excitement turned into frustration when, just days before the expected delivery date, I received a notification stating that they had run out of stock and had to remove the item from my order. The most disheartening part was that this particular book was not readily available in my country through any other means. This left me questioning how a company could run out of a product they had already confirmed was on its way to me. While I understand that unforeseen circumstances can arise, this experience left me disillusioned. I find it challenging to recommend wholeheartedly, except in dire circumstances. The uncertainty of their inventory and shipping process has certainly dampened my enthusiasm. I sincerely hope that can improve their inventory management and communication to prevent such disappointments for future customers.
O Orvetar N
79 days ago

Disappointing Experience with

I wanted to share my recent experience with I was eagerly waiting for a specific book to become available, and when I received the notification that it was in stock, I placed my order right away. However, just a few days before my expected delivery date, I received another notification stating that they had run out of the book and needed to adjust my order by removing it. I was disheartened to learn that the book I had been anticipating was no longer available, especially since it's not obtainable in my country through any other means. It's truly frustrating to encounter such a situation, and I cannot help but wonder how a company can run out of a book that they were already planning to ship to me. As a result, I find it difficult to recommend using this company unless it's absolutely necessary. I hope that in the future, they can better manage their inventory and avoid disappointing their customers.
O Orvetar N
79 days ago

Redefining Customer Service Excellence with

Having encountered a minor setback with my recent order from, I was initially disheartened by the delay in receiving my book. However, what followed truly demonstrated their commitment to exceptional customer service. Despite facing a supply issue, they promptly notified me of the situation, apologized for the inconvenience caused, and took immediate steps to rectify it. Understanding the disappointment of not being able to fulfill my order, they went above and beyond to ensure that I was not inconvenienced any further. Their transparency and proactive approach in communicating the situation left me feeling valued as a customer. While the book may not have reached me this time, their genuine efforts to resolve the issue and provide alternative solutions truly set them apart. In a world where customer service can often fall short, has redefined excellence in how they handle unexpected challenges. This experience has not only restored my trust in their brand but also inspired me to continue supporting a company that goes the extra mile for its customers. I wholeheartedly recommend for their integrity, transparency, and dedication to customer satisfaction.
89 days ago

Exceptional Service and Selection at

As an avid reader, I rely on for my literary needs. After reading some negative feedback, I was hesitant to place an order, but I decided to give it a chance. I've since placed five orders, and my experience has been nothing short of exceptional. While there have been minor delays in locating ordered books, the overall pricing and selection more than make up for it. The extensive array of books available at great prices has truly impressed me. The convenience of finding everything I need in one place has made my go-to for all things literary. Even when they may have overlooked shipping my order, I found the customer service to be responsive and rectified the situation promptly. I am thoroughly impressed by the service and quality of, and I look forward to continuing my patronage despite the occasional hiccup. Thank you,, for providing such an exceptional literary haven.

Introduction is a leading online bookstore that offers a wide range of books, e-books, audiobooks, and stationery products. With a user-friendly website and extensive selection, has earned a reputation as a go-to destination for book lovers. In this comprehensive review, we will delve into various aspects of, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


- Extensive Selection: boasts an impressive catalog of books, covering various genres and categories. Whether you're looking for bestsellers, classics, or niche books, you are likely to find what you're seeking. - User-Friendly Website: The website has a clean and intuitive interface, making it easy for users to navigate and find the books they want. The search function is efficient, allowing users to quickly locate specific titles or authors. - Competitive Pricing: offers competitive prices for its products, often providing discounts on popular titles. This makes it an attractive option for budget-conscious book buyers. - Fast Shipping: prides itself on its efficient shipping service. Orders are processed and dispatched promptly, ensuring that customers receive their purchases in a timely manner.


- Limited International Shipping: While offers international shipping, it may not be available for all countries. This can be a drawback for international customers who have limited purchasing options. - Product Availability: Occasionally, certain books may be out of stock or have extended delivery times. This can be disappointing for customers who are eagerly awaiting their desired titles.

User Experience provides a seamless and enjoyable user experience. The website is well-organized, enabling users to browse through various sections effortlessly. The search function is highly responsive, delivering accurate results. Additionally, the website offers useful features, such as personalized recommendations based on users' browsing history and a "Wishlist" feature to save desired books for later.

Pricing and Value for Money offers competitive pricing across a wide range of products. From the latest releases to discounted titles, customers can find affordable options that suit their budgets. Furthermore, often hosts promotions and discounts, enhancing the value for money.

Customer Service takes pride in providing excellent customer service. The customer support team is responsive and knowledgeable, promptly addressing any queries or concerns. They offer assistance with order tracking, product inquiries, and technical support. Customers can reach out to the support team via email or telephone during business hours.

Product Quality and Selection maintains high standards for product quality, ensuring that customers receive books in excellent condition. They collaborate with reputable publishers, ensuring the availability of new releases and established titles. The extensive selection caters to diverse reading preferences, making it easy for customers to find their preferred genres.

Website Usability prioritizes user-friendly website design, allowing customers to browse and shop with ease. The website loads quickly and offers smooth navigation. The intuitive layout, clear categorization, and helpful filters help users find their desired books, saving them time and effort.

Returns and Exchanges facilitates easy returns and exchanges. If customers receive damaged or incorrect items, they can contact the customer support team and initiate a return or exchange process. The company promptly arranges replacements or refunds, ensuring customer satisfaction.

Promotions and Discounts frequently runs promotions and discounts on various products. These offers can range from discounted prices, bundle deals, or exclusive discounts for loyalty program members. Customers can keep an eye on the website or subscribe to the newsletter to stay informed about the latest promotions and grab amazing deals.

Reputation has built a reputable brand as a reliable and trusted online bookstore. With a strong presence in the Scandinavian market, has garnered positive reviews from customers who appreciate its wide selection, competitive prices, and reliable service. The company's commitment to customer satisfaction has solidified its reputation in the industry.

Payment Options offers various payment options to accommodate customer preferences. Customers can choose to pay using credit or debit cards, including Visa, Mastercard, and American Express. Additionally, popular payment gateways like PayPal are accepted, allowing for secure transactions. The availability of multiple payment options enhances convenience for customers.

Loyalty Programs offers a loyalty program called "Adlibris Premium," available for a yearly fee. Members of this program enjoy several benefits, including free standard shipping, exclusive discounts, and early access to promotions. The loyalty program rewards frequent customers and enhances the overall value for money.

Customer Reviews

Customer reviews on are generally positive, highlighting the company's excellent product selection, competitive prices, and efficient delivery service. Customers appreciate the ease of use of the website and praise the customer support team's responsiveness. However, occasional negative reviews mention issues related to out-of-stock items or delayed deliveries.

Community Involvement actively engages with the reading community by hosting author events, book signings, and virtual discussions. They collaborate with local organizations and libraries to promote reading and literacy.'s commitment to fostering a vibrant reading community sets it apart from competitors.

Shipping and Costs offers various shipping options to cater to different customer needs. Standard shipping is available at a reasonable cost, with estimated delivery times provided during the checkout process. The company also offers express shipping for customers who prefer faster delivery. Shipping costs may vary depending on the destination and the weight of the package. In conclusion, is a highly recommended online bookstore offering a wide range of books, competitive pricing, and excellent customer service. With its user-friendly website, extensive product selection, and efficient shipping, provides a fulfilling shopping experience for book lovers. The company's positive reputation, commitment to customer satisfaction, and community involvement further strengthen its standing in the market. Whether you're searching for bestselling novels or niche publications, is a reliable destination that offers quality products and great value for money.