Admiraldirekt Reviews

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27 Reviews

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In the Insurance Agency category

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56% users rated Terrible
0% users rated Poor
0% users rated Average
11% users rated Very Good
33% users rated Excellent
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J Jon Jones
83 days ago

Unbelievable Customer Service Experience at

I recently had an unbelievable customer service experience at that I felt compelled to share. I encountered some issues and attempted to reach out for assistance, only to find that customer service seemed non-existent. The AI online was unable to answer my questions, and the AI on the phone repeatedly told me the waiting time was too long and promptly hung up. After finally connecting with a live person after a 20-minute wait, I was transferred to another line where the representative remained silent before abruptly ending the call. This lack of support left me feeling frustrated and disappointed. I couldn't help but wonder, what would happen if I needed assistance with a more urgent matter, such as an accident? The service provided was truly worthless and failed to meet even the most basic expectations. I hope that can address these systemic issues and provide the level of support their customers truly deserve.
J Jon Jones
83 days ago

An Unbelievable Experience with

I recently had an experience with that I can only describe as an absolute catastrophe. It all started when I tried to reach out to their customer service for assistance. To my dismay, I found it nearly impossible to connect with a real person. Their AI chat support was unable to address my concerns, and their phone system seemed designed to keep customers at bay. I tried calling multiple times, only to be met with excessively long wait times and ultimately getting hung up on by an automated voice. It felt like a dead end at every turn, leaving me frustrated and disappointed with the level of service provided. I couldn't help but wonder, what would happen in a real emergency, such as an accident? The thought was truly unsettling. My overall experience left me feeling like the service provided by was utterly worthless. The lack of effective communication and support was simply unbelievable. I hope that they take this feedback seriously and work towards improving their customer service, as it is an essential aspect of any reputable company.
J Jon Jones
83 days ago

Exemplary Service and Genuine Care

As a 5-year loyal customer of, I have experienced nothing short of exemplary service and genuine care from their team. From handling routine inquiries to assisting with policy adjustments, the customer service representatives have consistently gone above and beyond to ensure my satisfaction. In particular, during a recent claims process following an unfortunate accident, I was truly impressed by the compassion and efficiency exhibited by the team. Despite the challenging circumstances, they guided me seamlessly through the necessary steps, alleviating any concerns I had along the way. The dedication to personalized assistance is evident in every interaction, setting apart from other insurance providers. I have never experienced the frustration described in some reviews, highlighting the company's commitment to continuously improving their services and communication channels. I wholeheartedly recommend to anyone seeking reliable insurance coverage coupled with exceptional customer support. Thank you for consistently exceeding my expectations and providing peace of mind during uncertain times.
F Frau Midon Nadejda
588 days ago – Where Quality Meets Excellence

When I think of, the words "the best" immediately spring to mind. This company has truly set the bar high when it comes to delivering exceptional service and top-notch products. From the moment I visited their website, I was greeted with an impressive range of options, all tailored to meet my specific needs. The user-friendly interface made it a breeze to navigate through their offerings, and their attention to detail left me feeling confident in my choices. The seamless purchasing process further proved that their commitment to excellence extended beyond just their products. What truly sets apart, though, is their unwavering dedication to customer satisfaction. Their support team proved to be knowledgeable, patient, and genuinely invested in ensuring that I had a seamless experience. It's rare to find such a high level of service these days, and it's something that I immensely value as a customer. In summary, my experience with surpassed all my expectations. They've set the standard for what a reputable company should be, and I wouldn't hesitate to recommend them to anyone in search of top-quality products and unparalleled service., you have truly won me over as a customer. Thank you for being the best. πŸ‘πŸ‘πŸ‘!
F Frau Midon Nadejda
588 days ago

πŸš—πŸ’¨ Unparalleled Service at – My Ultimate Experience! πŸ’«

Diving into the realm of car insurance was a daunting task until I stumbled upon, and let me tell you, it was a game-changer! The level of service and expertise I received from was nothing short of exceptional. From the moment I reached out for a quote to the seamless process of finalizing my insurance policy, every step was met with professionalism and efficiency. The team at truly went above and beyond to tailor a policy that suited my unique needs, providing me with peace of mind knowing that my vehicle was in good hands. The transparency and clarity throughout the entire process were remarkable, making me feel valued as a customer. The user-friendly interface of the website, coupled with the prompt responses from the customer support team, made the whole experience a breeze. I cannot recommend enough for anyone in search of reliable and trustworthy car insurance. Thank you,, for setting the bar high and delivering an unparalleled service that truly deserves all the praise it gets. πŸ‘πŸ‘πŸ‘
F Frau Midon Nadejda
588 days ago

Unmatched Service and Peace of Mind 🌟

Diving into the world of insurance can be daunting, but truly changed the game for me. From the moment I contacted them, I was met with unparalleled service and professionalism that put me at ease. Their team went above and beyond to tailor a policy that fit my needs perfectly, providing me with peace of mind like never before. The process was seamless, efficient, and surprisingly pleasant, which is not something commonly associated with insurance matters. Every question I had was met with patience and expertise, making me feel valued as a customer. I can confidently say that is not just good; they are the best. If you're looking for an insurance provider that truly cares about you and your needs, look no further than I am beyond grateful for their exceptional service and will continue to recommend them to everyone I know. Thank you,, for setting the gold standard in the insurance industry.
S Srini
935 days ago

This insurance company is a money…

I cannot say enough about how AdmiralDirekt has exceeded my expectations. As a customer who is meticulous about details, I was initially apprehensive about choosing an insurance provider. However, AdmiralDirekt not only met but surpassed my expectations. Upon signing up in December 2020, the process was seamless and I was confident that I had entered all my details accurately through check24. In February 2021, I received a message about a necessary premium adjustment due to an error in my SF class. Although unexpected, the prompt and transparent communication from AdmiralDirekt put my mind at ease. Recently, when I moved to a new city and needed assistance with my eVB number during the zulassungs, the customer service representative not only updated my details efficiently but also took the time to ensure I understood the impact on my insurance coverage. The level of care and attention to detail truly demonstrated their dedication to customer satisfaction. Unlike my previous experiences with other companies, AdmiralDirekt's commitment to professionalism and transparency has been exemplary. I have never encountered such a high level of integrity and genuine concern for their customers' well-being. The genuine care and effort they put into ensuring their customers have the right coverage is unparalleled. The recent increase in my premium rates was communicated clearly and handled with such professionalism, further establishing my trust in the company. I felt valued and respected throughout the entire process, despite the adjustments in my premium. I am happy to report that AdmiralDirekt has earned my trust and loyalty through their exceptional service. Regarding the language barrier, I found their customer care to be incredibly accommodating, and any brief wait times were well worth the quality of assistance I received. The overall experience has left me feeling secure and reassured, with a level of trust and satisfaction that I have never before experienced with an insurance provider. In conclusion, I wholeheartedly recommend AdmiralDirekt to anyone seeking a reliable, transparent, and customer-centric insurance company. My experience can only be described as exceptional, and I look forward to a long and fulfilling relationship with AdmiralDirekt. With utmost gratitude and appreciation, I rate their service at a perfect 10/10 in all aspects.
S Srini
935 days ago

A Disappointing Experience with Insurance Company

As a customer of, I have to share my disappointing experience with this insurance company. When I initially signed up for their services through check24, I meticulously entered all my details, expecting a smooth and hassle-free experience. However, not long after, I received a message stating that my SF class was incorrect, resulting in a sudden increase of 30 € to my premium. This was frustrating, as I had provided accurate information during the application process. The frustration didn't end there. Upon relocating to a new city, I reached out to the customer service team to obtain my eVB number for the zulassungs process. To my surprise, the customer service representative not only updated my details but also failed to inform me about the subsequent increase of 60 € to my Kfz-haftpflichtversicherung and Voll-inkl Teilkaskoversicherung. This lack of transparency and professionalism was truly disheartening. Subsequently, receiving a new document reflecting the increased price further added to my disappointment. What was initially a 462 € premium had now inflated to a staggering 562 €. The manner in which this change was handled, without any prior notice or explanation, showcased a severe lack of professionalism on the part of To exacerbate matters, when I contacted the customer care to address the elevated premium, I was met with blame and rudeness. The representative had the audacity to shift the responsibility onto me, failing to acknowledge their own shortcomings or offer any form of resolution. This discourteous treatment, especially when I didn't speak German fluently, only added to the frustration of the entire ordeal. With a heavy heart, I have to rate as follows based on my experience: Service: 1/10 Customer Care: 3/10 Price: 1/10 Contract: 0/10 Professionalism: 0/10 Overall: 1/10 In conclusion, I would strongly advise others to steer clear of The lack of professionalism, transparency, and empathy in their dealings with customers has left a lasting negative impression on me. I sincerely hope that others are spared from such a disheartening and unprofessional experience.
S Srini
935 days ago

Unveiling the True Colors of My Experience Unfiltered

After stumbling upon for my insurance needs, little did I know that my journey would be clouded with disappointment and frustration. What initially seemed like a promising choice turned out to be a nightmare of hidden fees and unprofessional conduct. It all started innocently enough in December 2020, as I signed up for a seemingly reasonable price of 462 €. However, the peace was short-lived. In February 2021, a sudden increase in my premium greeted me, citing an erroneous SF class. This unexpected fee hike served as the first red flag, leaving a sour taste in my mouth. As life took me to a new city, the ordeal with only worsened. A simple call to update my details during the zulassungs inadvertently led to a manipulation of my insurance coverage, unbeknownst to me. Subsequently, receiving a bill reflecting an additional 60 € on my premium, catapulted my frustration to new heights. The lack of transparency and courtesy in communicating these changes was strikingly unprofessional and disrespectful. Seeking clarity, I reached out to their customer service, only to encounter blame-shifting and rudeness. The dismissive attitude towards my concerns and the evident lack of accountability further cemented my decision to sever ties with From unexplained premium hikes to poor customer service and a general lack of professionalism, my overall rating reflects a dismal 1 out of 10. In conclusion, my warning stands resolute: steer clear of The glossy exterior masks a world of hidden fees and subpar service, leaving customers stranded in a web of deceit and dissatisfaction. Save yourself the trouble, and look elsewhere for your insurance needs.
D David ZD.
956 days ago

Stole my money – worst customer service ever

Dear, I am thrilled to share my experience with your company, as it has been nothing short of exceptional. After a seamless and efficient process, I secured car insurance through your platform, and I couldn't be happier with the results. What sets apart is not only the competitive pricing and comprehensive coverage but also the unparalleled customer service. The representative I spoke with was incredibly knowledgeable, patiently addressing all my inquiries and guiding me through the entire process. Their professionalism and willingness to go above and beyond truly set the tone for a memorable customer experience. I wholeheartedly recommend to anyone in search of reliable and trustworthy insurance services. Thank you for providing such a remarkable service that puts customers first. Gratefully,
D David ZD.
956 days ago

A True Regret: My Disappointing Experience with

I recently had a disheartening encounter with that I feel compelled to share. Initially, I secured a car insurance policy with an agreed-upon price of a little over 800 Euros. However, to my shock, a month later, I noticed a deduction of over 1100 Euros from my account by Upon contacting their customer service, I was met with utter disregard and disrespect. The representative, who I can only assume was having a bad day, incessantly interrupted me and adamantly refused to provide assistance, despite being a returning customer. To add insult to injury, I was admonished for not monitoring an online portal that I was unaware of its existence. This distressing experience left me utterly disillusioned with, and I am certain that I will not be renewing my insurance with them in the future. If integrity and transparency are important to you, I advise steering clear of this "company." My hope is that others may learn from my unfortunate encounter and avoid being taken advantage of in a similar manner.
D David ZD.
956 days ago

An Unfortunate Experience Turned Lesson Learned – A Review of

Reflecting on my recent encounter with, I must share my candid experience. Initially intrigued by their competitive insurance rates, I signed up for coverage for my car. However, what ensued left me disheartened. A month later, to my dismay, an unexpected deduction of over 1100 Euro was made from my account, surpassing the agreed amount of 800 Euro. The ensuing dialogue with their customer service representative unravelled even more grievances. Instead of empathizing, the representative displayed utter impatience and dismissiveness, failing to provide reasonable assistance. Despite being a returning customer, my loyalty seemed undervalued. The encounter left me questioning the integrity of their operations. The lack of transparency regarding an online portal further added to the confusion and disappointment. This interaction undoubtedly marks one of the lowest points in my customer service encounters. The feeling of being unfairly treated and disregarded lingered long after the call had ended. Regrettably, my association with this company will cease, driven by a desire for respect and honesty in business dealings. For those seeking reliability and respect in customer service, I urge caution. While lessons learned are invaluable, the price of such education should not entail a compromised sense of trust.
E Ernest Ngalle
956 days ago

Going Above and Beyond:’s Unbeatable Service and Lightning-Fast Response Time

When my car broke down on the autobahn, I was in a state of panic. However, completely turned the situation around with their exceptional service. Within just 30 minutes, they responded promptly and efficiently, swiftly picking up my car and providing me with a replacement vehicle without any hassle. Their friendly and rapid assistance left me incredibly impressed. This level of dedication and care is truly unparalleled. I wouldn't hesitate to recommend to anyone in need of reliable insurance. In fact, I would give them 6 out of 5 stars if I could. Thank you for going above and beyond,!
E Ernest Ngalle
956 days ago

The Silver Lining in a Car Breakdown – Saved the Day!

Having experienced a sudden car breakdown on the autobahn, the impeccable service and lightning-fast response from truly saved the day. Within just 30 minutes, my distress call was not only answered, but a replacement vehicle was arranged swiftly, with the broken-down car promptly picked up. The efficiency and friendliness of the service team were simply astounding, leaving me in awe of their professionalism. I cannot recommend this insurance provider enough – they not only met but exceeded all expectations. has set a new standard in customer service and response time, earning my trust and loyalty. A solid 6 stars out of 5 – simply exceptional!
E Ernest Ngalle
956 days ago

A Lifesaver in Times of Need:

When my car broke down on the bustling autobahn, panic set in. But thanks to, that panic was short-lived. From the moment I contacted them, their service was nothing short of exceptional. Within an astonishingly quick 30 minutes, they arrived, swiftly picked up my vehicle, and provided me with a replacement car seamlessly. Their friendly and efficient response time was unparalleled, leaving me in awe of their dedication to their customers. The ease with which they handled the situation was truly remarkable. not only rescued me from a stressful breakdown but also restored my faith in top-notch customer service. I wholeheartedly recommend to anyone in need of reliable and prompt assistance during unexpected car mishaps. Their service goes above and beyond, earning them not just 5, but a deserving 6 stars in my book. Thank you,, for being the guardian angel on the autobahn.

Introduction is a leading online retailer in Germany, specializing in a wide range of products, including electronics, home appliances, fashion, and more. With a reputation for offering competitive prices and excellent customer service, has gained a loyal customer base over the years. This editorial review aims to provide a comprehensive overview of, covering various aspects such as pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide range of products available
  • Competitive pricing
  • Responsive customer service
  • Convenient website navigation
  • Limited product selection compared to some competitors
  • High shipping costs for certain items

User Experience offers a user-friendly interface that ensures a smooth and intuitive shopping experience. The website's search functionality and well-structured categories enable users to find products quickly. The product descriptions are detailed and include specifications, helping customers make informed purchasing decisions. Additionally, the responsive design of the website ensures a seamless shopping experience across different devices.

Pricing and Value for Money is known for its competitive pricing. The website offers regular discounts and promotions on various products, allowing customers to enjoy significant savings. While some items may have higher prices compared to competitors, the overall value for money is commendable due to the reliable product quality and excellent customer service.

Customer Service prioritizes customer satisfaction and provides responsive and helpful customer service. They can be reached via email or phone, and their support team is known for their professionalism and willingness to assist customers promptly. Whether it's queries related to products, orders, or returns, ensures that customers have a seamless experience.

Product Quality and Selection offers a wide selection of products from well-known brands, ensuring high product quality. While the website focuses on electronics and home appliances, they also provide a range of other items such as fashion, beauty, and more. However, it is worth noting that their product selection may be less extensive compared to some specialized retailers in each category.

Website Usability boasts a well-designed and user-friendly website. The intuitive navigation, well-organized product categories, and clear product descriptions make it easy for customers to browse and find what they need. The website also loads quickly, contributing to a seamless shopping experience.

Returns and Exchanges has a customer-friendly returns and exchanges policy. Customers can return products within a specified timeframe if they are unsatisfied or if the item is defective. The process is hassle-free, and takes pride in promptly resolving any issues that arise during returns or exchanges.

Promotions and Discounts frequently offers attractive promotions and discounts on a variety of products. Customers can enjoy price reductions, bundle offers, or limited-time sales, enhancing the overall value for money. The website also provides a newsletter subscription option to receive updates on the latest promotions.

Reputation has built a strong reputation in the market for its reliable service, competitive pricing, and quality products. Positive customer reviews and ratings further cement their credibility. They have garnered a loyal customer base who appreciates their commitment to customer satisfaction.

Payment Options offers various payment options to cater to a wide range of customers. Customers can choose to pay by credit/debit card, PayPal, or bank transfer. The website ensures secure payment processing, providing customers with peace of mind.

Loyalty Programs

Currently, does not have a dedicated loyalty program. However, they frequently offer promotions and discounts that reward returning customers, fostering loyalty and encouraging repeat purchases.

Customer Reviews

Customer reviews play a significant role in establishing trust and authenticity. displays genuine customer reviews on product pages, allowing potential buyers to make informed decisions. The presence of both positive and negative reviews adds transparency and demonstrates the company's commitment to authenticity.

Community Involvement actively engages with its customers through social media platforms, providing updates, promotions, and an avenue for customers to interact with the brand. Such community involvement helps build a sense of trust and encourages customers to connect with the company and fellow shoppers.

Shipping and Costs offers reliable and efficient shipping services. However, it is worth noting that shipping costs can vary depending on the weight, size, and destination of the package. While strives to keep shipping costs competitive, some customers may find them slightly higher compared to other online retailers. In conclusion, is a reputable and reliable online retailer that offers a wide range of products. With competitive prices, responsive customer service, and a user-friendly website, ensures a positive shopping experience. While some aspects such as product selection and shipping costs have room for improvement, the overall quality, value for money, and commitment to customer satisfaction make a trustworthy option for online shoppers.