Users Voice for Adobe
3% users rated Poor
1% users rated Average
1% users rated Very Good
7% users rated Excellent
Rate Adobe Coupons Store
| Nov 2022 | 5 | 2.7 | 2 | 3.9 | 5 | 1 |
|---|---|---|---|---|---|---|
| Dec 2022 | 1.5 | 5 | 5 | 5 | 2.2 | 5 |
| Jan 2023 | 5 | 4.6 | 5 | 3.1 | 5 | 1.5 |
| Feb 2023 | 5 | 5 | 1.8 | 5 | 1.3 | 5 |
| Mar 2023 | 1.7 | 5 | 5 | 5 | 1.2 | 5 |
| Line Chart for Rating of peer stores |
adobe.com
priceline.com
shein.com
jomashop.com
agoda.com
paypal.com
Detailed Adobe Review by Aisha Bachlani
Introduction
Adobe.com is the official website for Adobe Systems, the multinational software company known for inventing and popularizing industry-standard software, such as Photoshop, Premiere Pro, and Illustrator. The website serves as a platform for users to purchase, download, and learn about Adobe's products and services.Pros and Cons
Pros: Adobe.com offers an extensive range of products and services for creatives, including graphic design, video editing, photography, and web development software. The website boasts a sleek and modern design, making it easy to navigate and find the information you need. Adobe.com also provides free tutorials and resources, allowing users to develop and enhance their skills. Cons: The pricing for Adobe's products, particularly the subscription-based Creative Cloud, can be relatively high, which may deter some users. Additionally, some users have reported technical issues with Adobe software, which may lead to frustration and downtime.User Experience
Overall, the user experience on Adobe.com is intuitive and straightforward. The website offers easy navigation, streamlined product pages, and comprehensive search functions. Adobe.com also provides personalized recommendations and a dashboard to manage your account and software.Pricing and Value for Money
Adobe's pricing can be viewed as pricey for some users, especially the Creative Cloud subscription-based model. However, for professional creatives, the cost may be justified by the extensive range of software and services available.Alternatives
Adobe's primary competitors include Sketch, CorelDRAW, and Affinity Designer.Customer Service
Adobe's customer service is readily available and can be contacted through their website or phone. The company is known for its helpful and knowledgeable support staff.Product Quality and Selection
Adobe's product quality has been praised by creatives worldwide, with many considering the software industry-standard for their respective fields. The range of products available on Adobe.com is vast, providing solutions for creatives of all types.Website Usability
Adobe.com is optimized for usability, with an intuitive design and well-organized product pages. The website is responsive and works well on all devices.Returns and Exchanges
Adobe.com offers a 14-day money-back guarantee for most products.Promotions and Discounts
Adobe frequently offers promotions and discounts for its products and services. These can include discount codes or limited-time offers.Reputation
Adobe's reputation is generally favorable, with many creatives considering their software industry-standard. However, some users have expressed frustration with Adobe's pricing model and occasional technical issues.Payment Options
Adobe.com accepts several payment options, including credit and debit cards and PayPal.Loyalty Programs
Adobe does not currently offer a loyalty program.Customer Reviews
Customer reviews for Adobe's products and services can be found on their website and other popular review websites. These reviews are generally positive, with users praising the software's quality and functionality.Community Involvement
Adobe is actively involved in the creative community, offering free tutorials, webinars, and resources to help users develop their skills.Shipping and Costs
Since Adobe's products and services are digital downloads, there are no shipping costs associated with purchases.Adobe Recent User Reviews
Duration
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Reviewer Name: Rubert Smit
Review Submission Date: 2023-02-12
Review Title: It really sucks that these guys have…
Review Submission Date: 2023-02-12
Review Title: It really sucks that these guys have…
Review Description: It really sucks that these guys have such a monopoly on the creative software market. It gives them the opportunity to be completely unreasonable and still be able to get away with it. Their customer service is atrocious, They never reply to any of your messages, and when they do they swerve around the matter at hand and give you some scripted-subpar response. Pathetic. Hope free version apps like Gimp make them disappear altogether
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Reviewer Name: Marzio Callegari
Review Submission Date: 2023-02-10
Review Title: Terrible service
Review Submission Date: 2023-02-10
Review Title: Terrible service
Review Description: Terrible service. Ive been pushed from person to person who disconnect me when they cant solve the issue. always telling me to reset the wifi and they dont even have an official complaint system! I wishh all of these reviewers could somhow come together to form a class action lawsuit against ADobe for their service!
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Reviewer Name: James Roverno
Review Submission Date: 2023-02-09
Review Title: Absolutely horrible people
Review Submission Date: 2023-02-09
Review Title: Absolutely horrible people
Review Description: Absolutely trash service and comapny, horrible people in charge, they are wanting to charge me a 60 dollar fee just to cancel my subscription, biggest, bad cowards of all time.
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Reviewer Name: Kay Roberts
Review Submission Date: 2023-02-09
Review Title: Obscene early cancellation fee
Review Submission Date: 2023-02-09
Review Title: Obscene early cancellation fee
Review Description: Large print terms and conditions - you can cancel your monthly subscription any time. Small print- you will be charged a cancellation fee. The fee is more than £130!!! Shocking!!!
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Reviewer Name: Reece Carol
Review Submission Date: 2023-02-08
Review Title: Terrible customer service. Avoid!
Review Submission Date: 2023-02-08
Review Title: Terrible customer service. Avoid!
Review Description: I spent about 100 minutes getting pushed from advisor to advisor (probably 6-7 different advisors) and I still haven't had my issue resolved. I'm trying to sign up for the trial and the guy told me that I would need to pay for the service first then ask for a refund in 2 weeks.I've never heard of a free trial that makes you pay first then ask for a refund. Makes sense though. With how bad their customer service is, I would never have been able to get someone to refund me if I'd go ahead with their suggestion.
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Reviewer Name: Sesh Room
Review Submission Date: 2023-02-08
Review Title: Trash in a can
Review Submission Date: 2023-02-08
Review Title: Trash in a can
Review Description: Trash, don't waste Tim for money. They don't let you cancel even after agreeing to pay the hidden early termination fee. BEWARE!!!!!!!!!
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Reviewer Name: Chris D
Review Submission Date: 2023-02-08
Review Title: I have been a customer for a long time
Review Submission Date: 2023-02-08
Review Title: I have been a customer for a long time
Review Description: I have been a customer for a long time, today my computer crashed and I needed to reload my my outdated and un-suscribed version of Adobe Acrobat pro DC and instead of forcing a new subscription on me they provided me a courtesy code to reload my older version and then followed up later in the afternoon with a call to make sure all was good. Really somewhat unheard of top of game customer support and service. I'm impressed and will happily re-subcribe in the future 5 stars folks and thank you.
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Reviewer Name: Christoph Meyer
Review Submission Date: 2023-02-07
Review Title: Way too expensive while way too bad
Review Submission Date: 2023-02-07
Review Title: Way too expensive while way too bad
Review Description: I don't want to pay hundrets of dollars for a program that keeps crashing and slows down my PC even when closed.
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Reviewer Name: Sean C
Review Submission Date: 2023-02-07
Review Title: Continuing to take money from my…
Review Submission Date: 2023-02-07
Review Title: Continuing to take money from my…
Review Description: Continuing to take money from my account, cannot cancel it with the bank. Even changed bank card to a brand new one with a new number they continue to take payments, my bank do not even know how they are still taking payments when the card has been changed.
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Reviewer Name: Roberto
Review Submission Date: 2023-02-06
Review Title: Very poor customer care
Review Submission Date: 2023-02-06
Review Title: Very poor customer care
Review Description: Very poor customer care! I was a loyal customer for years and then suddenly they removed a key program from my subscription yet continue to charge the same amount... after over an hour with customer care they showed nil care! One of the worst customer service experiences I have had in a long time!
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