Adobe Reviews

Voted Terrible (1/5)

4308 Votes

161 Reviews

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In the Cloud Computing Service category

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91% users rated Terrible
2% users rated Poor
3% users rated Average
1% users rated Very Good
2% users rated Excellent
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G ginni
38 days ago

They do as they need

My overview for Terrible help, cannot say extra. Had a state of affairs when my subscription received early canceled with out even my consent in anyway, and all attributable to me coming into from one other location that my subscription plan ( sure.. apparently we cannot journey with ADOBE no extra ...). Acquired an electronic mail mentioning that, so I went to help on to make clear that I'm simply briefly on trip however have some due tasks, however usually reside within the location I subscribed for. The agent confirms me that every one good, and the situation will not be going to be modified. Have screenshots even, as a result of one thing instructed me I'll want it. And guess what? Sure, you guessed it proper. I'm receiving the cancellation letter of the plan only a week later. I'm going once more to help, exhibiting the screenshots from earlier conversations ( since even with these expenses, adobe nonetheless cannot afford the traditional CRM platform and also you see no chat historical past in fact ..) and guess what ? And sure, second time in a uncooked YOU guessed proper? Agent from help, offers me rationalization after virtually 20 minutes of checks, that I've requested for the change of the nation and therefore the autocancellation of the plan occurred...after which the agent simply received disconnected from the chat.... Simply one of the best care of the purchasers, is not it ?
J Justin
39 days ago

Most likely one of the predatory…

My assessment for Most likely one of the predatory deceptive and rattling proper scams masquerading as a official firm to exist. Their enterprise mannequin is predicated on Deception, deceptive advertising and marketing, deliberately complicated Buying choices. High quality print entice contracts. They Supply annual and month-to-month subscription however at a look withhold each are yearly contracts. Have eliminated the choice to cancel on their web site. And can't cancel till the final month. When you have been a sufferer of this, instantly cancel your debit or bank card instantly. To have the nerve additionally to Reply to present one star critiques that they signed a contract and knew what they had been signing up for when their core enterprise mannequin and survival is predicated on deceiving the patron.
40 days ago

Turning My Frown Upside Down: A Revelation with Adobe

From a place of frustration, I discovered the true value of Adobe's services. Initially skeptical after an unpleasant cancellation experience, I delved deeper into the features I had been overlooking for years. I took the leap and explored the various tools and creative potential Adobe had to offer – and it was transformative. What started as a negative encounter turned into a journey of creativity and efficiency. The subscription fee that once seemed burdensome now feels like a worthwhile investment. Adobe not only provides top-notch services, but also a platform for growth and innovation. Don't judge a book by its cover; sometimes, a rocky start can lead to a beautiful destination.
A Alexandru
41 days ago

Incredible Customer Support Experience at – An Unparalleled Level of Service!

As I recount my recent interaction with Adobe's customer support team, I am still in awe of the exceptional assistance I received. Let me take a moment to express my gratitude for the unparalleled level of service provided by Sejal and Ishanye. Their professionalism and kindness truly set a new standard in customer care. Navigating to the chat service on the website was effortless, thanks to the prompt guidance from the automated system. Within moments, I found myself engaged in a meaningful conversation with Sejal, who swiftly directed me to the right channel for assistance. However, it was in my extended discussion with Ishanye that I experienced a level of care that surpassed all expectations. Ishanye's dedication to addressing my concerns, his customer-centric approach, and his expert handling of my query demonstrated a deep commitment to resolving my issue efficiently. He not only provided a solution to my plan inquiry but did so in a manner that left me thoroughly impressed. The professionalism and support I encountered during this interaction have left a lasting impression on me. It is truly remarkable to witness such exemplary customer service in a world where such experiences are increasingly rare. While I have been a loyal user of Adobe's products for over seven years, my admiration now extends beyond their software offerings to the exceptional individuals like Sejal and Ishanye who make the Adobe experience truly outstanding. In closing, I eagerly await the opportunity to provide my feedback through the pending email survey, as a gesture of appreciation for the exceptional support I received. To the diligent team at Adobe, your commitment to excellence shines through in every interaction, and I am grateful to have experienced such stellar service. Thank you for setting the bar high and for making a difference when it matters most!
A Alex Gooley
41 days ago


My overview for Cancellation payment of AUD$155 even after months of subscribing. Acrobat is an terrible programme that performs worse than lots of its free on-line counterparts
B Bill M
42 days ago

Unmatched Customer Support Experience at Adobe

As a loyal Adobe user, I must highlight the exceptional service I recently received when dealing with changes to my subscription plan. Initially, I encountered challenges in reducing the number of licenses, a process that seemed like a one-way road according to conventional guidelines. However, upon reaching out to the support team, my experience took a positive turn. Despite initial hiccups, their dedication and commitment shone through as they strived to address my concerns promptly. Through multiple interactions with the support team, I appreciated their attentiveness to detail and willingness to assist, despite facing setbacks in transferring licenses between accounts. Even though the process was not entirely seamless, the team's efforts did not go unnoticed. Furthermore, amidst my interactions with Adobe, I observed a genuine concern for their customers, exemplified by their dedication to providing quality service. Despite encountering stock fluctuations, their resolve to assist customers remained unwavering. In light of this experience, I am now more committed to Adobe and eager to explore the wide range of services they offer. The journey may have had its challenges, but the support received along the way leaves a lasting impression. I would highly recommend Adobe to anyone seeking not only premium products but also unparalleled customer service. I eagerly anticipate my continued partnership with Adobe for years to come.
42 days ago

Revitalizing Efficiency: My Transformative Experience with Adobe Sign in 2024

When reflecting on my journey with Adobe Sign, the evolution of its services in 2024 has truly transformed my workflow for the better. As a loyal user, I understand the frustrations that may arise from software changes. However, I am thrilled to share that the enhancements to the platform have revitalized my efficiency and productivity. The new fonts and layout options have elevated the aesthetic appeal of my documents, making them engaging and professional. I no longer face the readability issues that once plagued my experience. This revitalization has reinforced my trust in Adobe Sign, proving that the subscription fees are a worthy investment in streamlining my processes. Thank you, Adobe, for continually improving and exceeding expectations!
H Hassan Mourtada
43 days ago

Absolutely Disappointed with Adobe’s Cancellation Policy!

After being a loyal customer of Adobe for over 18 months, I was shocked to encounter a £49.9 early cancellation fee. This unnecessary charge not only left me feeling undervalued but also highlighted a lack of consideration during a challenging cost-of-living period. Software subscriptions should offer flexibility and fair treatment to long-standing clients, not penalize them for unforeseen circumstances. It's disheartening to witness a company prioritize profit over customer satisfaction.
D donna manburg
44 days ago

A Remarkable Turning Point: My Journey with Adobe Customer Service

Let me delve into my experience with Adobe and shed light on how a challenging situation was transformed into a truly remarkable journey. Initially, I encountered a setback when I realized the implications of an early termination fee upon canceling my service. Feeling frustrated with the billing issues and the seemingly insurmountable hurdles in reaching customer service, I began a journey that tested my patience and perseverance. Nevertheless, amidst the chaos, I unearthed a glimmer of hope. Determined to address the issue at hand, I embarked on a mission to connect with Adobe's customer service. Despite encountering countless obstacles, such as prolonged wait times and unresponsive agents, I refused to give up. Every hang-up and setback fueled my resolve to seek a resolution. Finally, after relentless pursuit, I broke through the barriers and found myself in a constructive dialogue with Adobe's customer service representatives. What ensued was a transformative encounter that restored my faith in exceptional customer service. The agents I interacted with not only addressed my concerns with professionalism and empathy but also went above and beyond to ensure a positive outcome. Through this experience, I witnessed a remarkable turning point where challenges were overshadowed by the dedication and commitment of Adobe's customer service team. My perception shifted, and I emerged from this journey with a renewed sense of appreciation for a company that values its customers' experiences. In retrospect, what began as a tumultuous ordeal metamorphosed into a testament to resilience, determination, and the intrinsic value of customer-centric service. I am grateful for the invaluable lessons learned and the unwavering support extended to me throughout this journey. This review encapsulates a pivotal moment where adversity gave way to growth, and obstacles paved the path to exceptional customer service. Adobe, with its dedicated team and unwavering commitment to customer satisfaction, has left an indelible mark on my journey, reaffirming the power of perseverance and the impact of exemplary service.
V Violet Greene
44 days ago

Unlocking Freedom: My Journey Away from Adobe’s Grasp

Embracing Adobe software once led me into a frustrating spiral of loss and inconvenience. I navigated through the silent apps' chaos and limited human interactions, feeling trapped in a system that drained me financially and creatively. As a once loyal user, the realization hit me hard that I had to break free for good. The transition to open-source alternatives sparked a newfound sense of liberation and relief. The burden lifted as I reclaimed control over my work and resources. The disruption that Adobe caused slowly faded away, allowing my creativity to flow freely once again. Breaking free from Adobe's grip truly unlocked a new chapter of freedom in my digital journey.
C Charles
44 days ago

Off placing bureacracy from the get go

My evaluate for Took a potential curiosity of their Business Pictures Buy Scheme.(The place they buy specialised business footage for re rent from shoppers). Good thought however in a short time was delay by studying discussions on their boards how contributors appeared to have skilled enormous difficulties comparable to one man had 1500 photographs he submitted rejected. The completely different file format necessities alone appear a load of arduous work.100 completely different individually signed 'mannequin releases'for 1 picture with a 100 folks in? I imply c'mon. Are folks 'identifiable'? Who is aware of? I imply how lengthy is a chunk of string? All relies upon doesnt it? Its an inconceivable query. Like predicting the long run. Its actually asking what are the probabilities of somebody recognizing an individual and saying hey I recognise that individual or am that individual and I didnt signal a mannequin launch while you made a blurry snap at 50 yards within the Excessive St in Kamalazoo. Im actually a celeb and I demand compo. Far too fussy and anorak for me. A powerful whiff of 'loopy maker'and 'time losing'Pah
N Neil Mclaren
45 days ago

A Genuine Disappointment Turned Valuable Lesson

Reflecting on my journey with, I cannot help but express my disappointment in what was promised versus what was delivered. Despite investing significant resources into their platform, the lack of adequate customer service support left me feeling unheard and undervalued. For five painstaking months, I navigated a maze of unresponsiveness, seeking a resolution that seemed elusive. What should have been a simple issue to address turned into a prolonged ordeal, highlighting a glaring gap in service excellence. Ultimately, this experience served as a valuable lesson in prioritizing customer satisfaction. The frustration endured led me to explore alternative options, leading me to the discovery of the seamless efficiency offered by platforms like Shopify. To those considering adobe commerce cloud contracts, I urge caution and advise opting for solutions that prioritize customer care. The convenience and cost-effectiveness of platforms like Shopify far outweigh the troubles faced in long-term commitments with subpar performance. Let this testimonial serve as a reminder of the importance of customer-centric practices in the realm of SAAS, where true value lies in honoring commitments and fostering trust with those who rely on your services.
R Rolands Gorkšs
45 days ago


My review for scammers. big company but extorts money as a cheap unsignificant scammer business with shady product. shame! had to replace my card in order to stop them to charge money from me. absurdistic idiotism. hate it, ruined my friday morning.
Y Yanna Panagiotopoulou
46 days ago

Unveiling the Exceptional Customer Support at Adobe

My experience with Adobe has truly been a journey of discovery and transformation. Initially caught in a frustrating situation with a subscription issue, I found myself at odds with their system. However, what unfolded next was nothing short of remarkable. Attempting to cancel my Photoshop subscription, I encountered hurdles that seemed insurmountable. Despite numerous efforts, I found myself entangled in a web of confusion and dissatisfaction. It was during this trying time that I reached out to Adobe's customer support. Expecting the worst, I was pleasantly surprised by the level of empathy and understanding displayed by the support team. Their unwavering commitment to resolving my concerns was truly commendable. They not only listened attentively to my situation but also went above and beyond to rectify the issue promptly. Through their guidance and support, I was able to navigate the complexities of the subscription process and finally find resolution to my concerns. Their professionalism and dedication to customer satisfaction left a lasting impression on me. In the end, what initially seemed like a daunting challenge transformed into an opportunity to experience firsthand the exceptional customer support at Adobe. I am truly grateful for the assistance provided and would highly recommend Adobe to anyone seeking not just software solutions, but a partner committed to customer success.
J Julie Fisher
47 days ago

From Frustration to Liberation: My Journey with Adobe

Initially, I shared a sentiment similar to many online reviews – “Absolutely appalling company” – as frustration clouded my experiences with Adobe. Amidst a Photoshop subscription that seemed impossible to cancel and the looming terms and conditions that resembled a labyrinth, I found myself at a crossroads of disdain and anger. My attempt to switch to Canva, seeking a more flexible solution, turned into a months-long battle with customer service. The feeling of being trapped in a contract that no longer served our needs loomed overhead, creating a sense of helplessness and resentment towards Adobe. However, amidst this chaos, a glimmer of hope emerged. Through persistence and patience, a breakthrough occurred. The support team, once perceived as dismissive and arrogant, began to listen. Slowly, the barriers started to crumble, and a pathway to resolution appeared. As the journey unfolded, what started as loathing transformed into a sense of liberation. The once-daunting cancellation process now felt like a step towards freedom from unnecessary constraints. The weight lifted off my shoulders, replaced by a newfound sense of empowerment and control over my subscriptions. Today, I look back on this experience not with bitterness, but with gratitude for the lessons learned. It taught me the importance of perseverance and the value of standing up for what is right. Adobe, once a source of frustration, became a catalyst for personal growth and resilience. Through challenges and triumphs, my journey with Adobe has shaped not only my perspective on customer service but also my approach to navigating obstacles with grace and determination. From frustration to liberation, this experience has left an indelible mark on my journey towards finding freedom in choice and control. Thank you, Adobe, for being a part of this transformative chapter in my life.

Introduction is the official website for Adobe Systems, the multinational software company known for inventing and popularizing industry-standard software, such as Photoshop, Premiere Pro, and Illustrator. The website serves as a platform for users to purchase, download, and learn about Adobe's products and services.

Pros and Cons

Pros: offers an extensive range of products and services for creatives, including graphic design, video editing, photography, and web development software. The website boasts a sleek and modern design, making it easy to navigate and find the information you need. also provides free tutorials and resources, allowing users to develop and enhance their skills. Cons: The pricing for Adobe's products, particularly the subscription-based Creative Cloud, can be relatively high, which may deter some users. Additionally, some users have reported technical issues with Adobe software, which may lead to frustration and downtime.

User Experience

Overall, the user experience on is intuitive and straightforward. The website offers easy navigation, streamlined product pages, and comprehensive search functions. also provides personalized recommendations and a dashboard to manage your account and software.

Pricing and Value for Money

Adobe's pricing can be viewed as pricey for some users, especially the Creative Cloud subscription-based model. However, for professional creatives, the cost may be justified by the extensive range of software and services available.


Adobe's primary competitors include Sketch, CorelDRAW, and Affinity Designer.

Customer Service

Adobe's customer service is readily available and can be contacted through their website or phone. The company is known for its helpful and knowledgeable support staff.

Product Quality and Selection

Adobe's product quality has been praised by creatives worldwide, with many considering the software industry-standard for their respective fields. The range of products available on is vast, providing solutions for creatives of all types.

Website Usability is optimized for usability, with an intuitive design and well-organized product pages. The website is responsive and works well on all devices.

Returns and Exchanges offers a 14-day money-back guarantee for most products.

Promotions and Discounts

Adobe frequently offers promotions and discounts for its products and services. These can include discount codes or limited-time offers.


Adobe's reputation is generally favorable, with many creatives considering their software industry-standard. However, some users have expressed frustration with Adobe's pricing model and occasional technical issues.

Payment Options accepts several payment options, including credit and debit cards and PayPal.

Loyalty Programs

Adobe does not currently offer a loyalty program.

Customer Reviews

Customer reviews for Adobe's products and services can be found on their website and other popular review websites. These reviews are generally positive, with users praising the software's quality and functionality.

Community Involvement

Adobe is actively involved in the creative community, offering free tutorials, webinars, and resources to help users develop their skills.

Shipping and Costs

Since Adobe's products and services are digital downloads, there are no shipping costs associated with purchases.