Adoebike Reviews

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63 Reviews

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14% users rated Poor
11% users rated Average
11% users rated Very Good
41% users rated Excellent
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M Melissa Choong
42 days ago

Turning Heartbreak into Triumph with A Personal Journey

As a passionate cyclist who cherishes weekend rides, my excitement knew no bounds when I invested in the ADO A20+ Hybrid 20-inch folding e-Bike from back in November 2022. However, my euphoria quickly turned to despair as I encountered a series of challenges upon starting to use the bike in April 2023. From brake malfunctions that endangered my safety to a display panel vulnerable to even the lightest rain, my trust in the bike dwindled with each passing day. The final straw came when my front wheel almost detached mid-ride due to misalignment and subpar manufacturing. Despite my tireless efforts to address these issues, the lack of responsive technical support and the absence of a local repair shop left me feeling stranded. The culmination of frustrations led me to seek professional assistance, only to discover that the root cause of many problems lay in inaccuracies from the initial assembly process. In my quest for resolution, I reached out to EU Support with detailed evidence of my struggles, hoping for a swift remedy. Dishearteningly, my pleas fell on deaf ears, met with silence and unfulfilled promises. The toll of wasted time, effort, and unwavering dedication to fixing the bike left me disillusioned and dissatisfied. The realization dawned on me that the quality of service and product did not align with the premium I paid, causing almost a year of turmoil and setbacks. Despite the setbacks and frustrations I endured, my resolve remains unshaken, fueled by the belief that every challenge is an opportunity for growth. As I stand at the crossroads between disappointment and resilience, I yearn for a resolution that transforms this narrative of despair into a triumph of perseverance. My journey with has been tumultuous, but it is in overcoming adversity that true strength and resilience are forged.
A Allan Pedersen
53 days ago

Turning Disappointment into Gratitude: My Journey with ADO EBike

Recounting my experience with ADO EBike, I embarked on an emotional rollercoaster that tested my patience and resolve. Initially thrilled about ordering two ADO Air 28 bikes, my excitement quickly turned to concern upon realizing I had missed a Combo-discount. Despite my attempts to rectify this and avail of the promotion, my requests fell on deaf ears, leaving me disheartened. The subsequent Valentine's Day campaign further added to my dismay, as the bikes I had ordered were now significantly cheaper, highlighting the disparity in pricing that I had unwittingly incurred. Hopes for a resolution were dashed as my outreach efforts to the customer support team went unanswered, plunging me into a state of frustration. The sense of helplessness escalated when I discovered that my order had already been shipped, locking me into a higher price bracket. Persistently reaching out through various communication channels yielded no results, painting a bleak picture of the company's responsiveness and care for its customers. While the initial disappointment lingered, a shift in perspective allowed me to reflect on the importance of gratitude amidst challenges. Despite the hurdles faced with ADO EBike, this experience served as a poignant reminder of the value of genuine customer care and transparency in business practices. The setback transformed into a lesson in resilience and discernment, prompting me to navigate future purchasing decisions with caution and mindfulness. Though my journey with ADO EBike was marred by setbacks and unmet expectations, I express gratitude for the insights gained and the opportunity to advocate for improved customer experiences. It is my sincere hope that this testimonial serves as a beacon for others, highlighting the significance of responsive and empathetic customer service in fostering trust and loyalty. In the face of disappointment, I choose to embrace gratitude and growth, knowing that each experience, however challenging, contributes to a greater journey of learning and enlightenment.
J Judit
63 days ago

A Genuine Love Letter to Ado E-Bikes: Exceptional Product and Unparalleled Customer Service!

My heartfelt testimonial for Hello, everyone! I am absolutely thrilled to share my experience with the incredible team at Ado. My husband and I made an early investment in two Ado Air 20 E-bikes through Indiegogo, eagerly anticipating their arrival in the spring of 2023. True to their word, the bikes arrived in April 2023, marking the beginning of an extraordinary journey. From the outset, the level of communication and support we received from the Ado customer service team was unparalleled. Whether we had queries about the delivery timeline or needed specific details about the tires for our planned forest biking adventures, their responses were prompt, informative, and delivered with genuine warmth and consideration. It's evident that the team at Ado truly values their customers and goes above and beyond to ensure a remarkable experience at every touchpoint. Now, let's talk about the bikes themselves - they are nothing short of amazing! We use them extensively, primarily for city commutes but also for thrilling rides through the picturesque forests. The attention to detail in the design and functionality of the E-bikes is truly impressive, and it's clear that Ado has poured their heart and soul into creating a product that exceeds all expectations. What's even more delightful is the unexpected gestures of appreciation from Ado. As a token of their gratitude, we received thoughtful gifts, such as the Lenovo Bluetooth earphones for Christmas, which further solidified our sense of being valued members of the Ado community. It's the little touches like these that truly set Ado apart and make every interaction with them a delight. In conclusion, I wholeheartedly recommend Ado to anyone in search of quality E-bikes and a customer experience that is second to none. To the entire team at Ado, thank you for creating not just a product, but an environment of care, consideration, and genuine connection. Our journey with Ado has been nothing short of extraordinary, and we can't wait to see what the future holds with such an exceptional brand. Thank you, dear Ado Team, for making our biking adventures truly unforgettable! 😊
J Judit
63 days ago

Exceptional E-Bikes and Outstanding Customer Support – Ado Delivers Unmatched Experience!

My Unforgettable Journey with Greetings to all e-bike enthusiasts out there! I am thrilled to share my exceptional experience with After eagerly backing the Ado Air 20 E-bikes on Indiegogo in December 2022, my husband and I eagerly anticipated the arrival of our two e-bikes, which finally arrived in April 2023 as promised. What truly set apart was their outstanding customer service. From the very beginning, we were met with great communication and unwavering support. Whether it was inquiring about the arrival of our e-bikes or seeking details about the tire sizes for our forest escapades, their team responded promptly within 12 hours, demonstrating exceptional kindness and utmost helpfulness. Now, let's talk about the e-bikes themselves - they are nothing short of amazing! We have seamlessly incorporated them into our daily routine, using them for city commutes and even exhilarating rides in the forest. The versatility and performance of the Ado Air 20 E-bikes have truly surpassed our expectations. Furthermore, the surprises from have added an extra layer of delight to our experience. As a thoughtful gesture, we received Lenovo Bluetooth earphones as Christmas gifts, further solidifying our sense of belonging to the vibrant Ado community. In conclusion, my husband and I are genuinely elated to be a part of the family, thanks to the remarkable products and the unwavering support from the Ado team. Our heartfelt gratitude to the entire Ado team for crafting such an unparalleled experience. Thank you,, for enriching our lives with your exceptional e-bikes and outstanding customer service! 😊
J Judit
63 days ago

A Journey of Joy with Ado Bikes: The Perfect Blend of Quality and Service

My heartfelt experience with transcends a mere review; it's a testament to exceptional customer service and outstanding products. Back in December 2022, my husband and I took a leap of faith by pre-ordering two Ado Air 20 E-bikes during their development phase on Indiegogo. Anticipation filled the air as we awaited their arrival in spring 2023, a promise that Ado more than delivered on when our bikes graced us in April 2023. What truly sets Ado apart is their impeccable customer service. Every query, from delivery timelines to tire specifications for our forest adventures, was met with prompt and informative responses within 12 hours. The kindness and genuine willingness to assist showcased by the customer service team made us feel valued and cared for. The Ado Air 20 E-bikes themselves are nothing short of extraordinary. Our daily city commutes have been elevated to moments of joy and freedom, with occasional forays into the serene forests that surround us. Ado's attention to detail extends beyond the product, as evidenced by the thoughtful gifts we received – like the Lenovo Bluetooth earphones that brightened our Christmas celebrations. Being a part of the Ado community has been a delightful journey, filled with moments of discovery and connection. To the entire Ado Team, your dedication to creating not just products but experiences is truly commendable. Thank you for transforming our everyday rides into unforgettable adventures. 😊
N Noel Tobin
67 days ago

Embracing the Freedom: A Rave for Ado Ebike

Having recently embarked on my second journey with, I cannot contain my elation in expressing my satisfaction with their products and service. The ado air model, equipped with torc sensor, snarf display, app, and carbon belt, is a testament to their dedication to innovation and customer experience. The minimal maintenance promise accompanying the carbon belt sealed the deal for me, solidifying my loyalty to this burgeoning brand. The adept handling of after-sales service and customer care has further underscored their commitment to ensuring a seamless riding experience for patrons. The flawless performance of the bike, seamlessly transitioning between assisted and electric modes, has truly elevated my riding escapades. However, I must highlight a minor setback - the abrupt cessation of motor assistance upon reaching the maximum speed threshold. This presents a noticeable resistance, impeding the pedaling experience until the speed lowers and the motor reengages. This impediment, perhaps attributed to the carbon belt mechanism, warrants attention for an otherwise exceptional product. Despite this nuanced drawback, my overall contentment with the bike remains unshaken. The efficiency, convenience, and sheer delight derived from the ado ebike underscore the brand's commitment to quality and customer satisfaction. I eagerly anticipate the brand's future endeavors, confident in their unwavering dedication to perfecting the ebike experience. Thank you,, for facilitating my continued exploration of boundless horizons.
N Noel Tobin
67 days ago

Unparalleled Performance and Customer Service

As a loyal customer returning for my second ado ebike, I cannot emphasize enough how satisfied I have been with my experience. The ado air with torc sensor, snarf display, app, and carbon belt has truly exceeded all my expectations. The promise of minimal maintenance drew me back to this brand. Despite being a relatively new company, ado has managed to impress me with their commitment to customer satisfaction. The bike's performance in both assisted mode and pure electric mode is exceptional. The seamless transition between the two modes showcases the advanced technology incorporated into the design. However, one minor downside is the motor's behavior when reaching the maximum assisted speed. It seems to create resistance until the speed drops below the threshold, a minor inconvenience that could be attributed to the carbon belt system. The aftercare and customer service provided by ado have been invaluable. In the rare instance when I required assistance, their prompt and helpful support truly set them apart. It's this level of care that solidifies my trust in the brand. Overall, I am delighted with my ado ebike and the continued support I have received. I can confidently say that ado has not only delivered a remarkable product but has also ensured that I, as a customer, feel genuinely valued. I eagerly anticipate the innovative advancements ado may introduce in the future and look forward to continuing my journey with this outstanding brand.
N Noel Tobin
67 days ago

Unwavering Loyalty to Ado Ebikes

Embarking on my journey with for the second time has been nothing short of exceptional. Two Ado Ebikes later, I stand in awe of the seamless performance and reliability they have provided me. While minor issues like the rubbing brakes did surface, they were swiftly addressed, reflecting Ado's commitment to impeccable service. As a relatively new player in the industry, Ado has effortlessly won me over with their attention to detail and customer-centric approach. The allure of the Ado Air, featuring cutting-edge technology like torque sensors, Snarf display, an intuitive app, and a low-maintenance carbon belt, solidified my decision to remain loyal to this brand. One standout feature that sets Ado apart is their stellar after-sales service. The prompt assistance and support offered in times of need have truly set them apart in my eyes. The Ado Ebike effortlessly transitions between assisted and electric modes, delivering a thrilling ride experience at every turn. However, I must note a minor drawback regarding the motor's behavior at max assist speed. The abrupt cut-off and resistance experienced at this threshold, possibly due to the carbon belt mechanism, can be mildly off-putting. It feels like an invisible barrier, restricting pedaling beyond 28 kph until the motor reactivates. Despite this slight hiccup, my overall satisfaction with Ado Ebikes remains unwavering. Their commitment to innovation, quality, and customer satisfaction has transformed me into a loyal advocate, eagerly anticipating future rides with Ado by my side.
G Garaut
77 days ago

Exceptional Customer Service and Quality Products

As a dedicated cycling enthusiast, I recently had the pleasure of purchasing four ado 20 bikes from While I was initially thrilled with my purchase, I encountered some technical issues with two of the bikes after five months of use. Despite feeling frustrated, I reached out to the customer support team and was pleasantly surprised by their prompt and helpful response. The support team not only patiently listened to my concerns but also provided clear instructions on how to troubleshoot the E06 error affecting the bikes. Although the issue was challenging to resolve, their dedication to finding a solution was truly commendable. Upon further communication, the team requested pictures of the controller cable to assist in diagnosing the problem. While I initially felt overwhelmed by the technical aspects, the support team remained patient and guided me through each step with expert advice. Their willingness to go above and beyond to address my concerns left a lasting impression. In the end, I was able to resolve the issues with the bikes, thanks to the invaluable assistance provided by the support team. Their commitment to ensuring customer satisfaction was truly remarkable. Despite the challenges I faced, I am truly grateful for the exceptional customer service and the quality of the ado 20 bikes. I highly recommend to fellow cycling enthusiasts, as their dedication to customer satisfaction and the quality of their products have exceeded my expectations. Thank you for going the extra mile to ensure that my cycling experience remains unparalleled.
G Garaut
77 days ago

Turning a Disappointing Purchase into a Valuable Lesson: A Genuine Review of

I feel compelled to share my experience with, where I purchased 4 ado 20 bikes back in June 2023. Initially, I was thrilled with the prospect of owning these bikes, but my enthusiasm quickly waned. After just 5 months, 2 of the bikes abruptly stopped working, displaying a frustrating E06 error that seemed unfixable. I reached out to the support team, hoping for a solution to my predicament, only to be met with requests for pictures of the controller cable – a daunting task considering the impossibility of replacing the controller without cutting the connectivity cable. This entire ordeal has left me greatly dissatisfied with my 3600 euro investment in these bikes. I am deeply disappointed with the product quality and the lack of effective support in addressing the issue. As a result, I cannot in good conscience recommend these bikes to others based on my firsthand experience. Despite the setback, I choose to view this as a valuable lesson learned. I hope that this review serves as a cautionary tale for others considering a similar purchase. It's crucial to thoroughly research and consider all aspects before investing in a product, and my experience underscores the importance of prioritizing quality and reliability. Thank you for taking the time to read about my genuine experience with
G Garaut
77 days ago

Turning Adoebike’s Hurdles into Opportunities: A Customer’s Journey

Reflecting on my experience with, I embarked on a journey of purchasing 4 ado 20 bikes with great anticipation in June 2023. With high hopes, it wasn't long before my excitement dimmed as 2 of the bikes encountered a frustrating E06 error, rendering them inoperable only 5 months later. Frustrated and disillusioned, I reached out to the support team, hoping for a quick solution to this unforeseen setback. However, the ordeal was far from over as the support team requested images of the controller cable, a task deemed impossible without compromising the bike's intricate components. Their proposed solution to cut the connectivity cable for a replacement deemed impractical and disheartening. Despite my initial enthusiasm, the challenges faced with the ado 20 bikes have left a sour taste in my mouth, especially considering the significant investment of 3600 euros. Regrettably, based on my personal experience, I cannot in good conscience recommend these bikes to fellow enthusiasts. While my journey with may have encountered obstacles, I choose to view these setbacks as opportunities for growth and improvement. Through honest feedback and constructive criticism, I hope that can refine their products and customer service to provide a more seamless and enjoyable experience for future patrons.
P Paulo Rocha
81 days ago

Transformed my Cycling Experience: The Air20 from Adoebike

I never knew cycling could be this enjoyable until I discovered the Air20 from Adoebike. When I stumbled upon their website, I was immediately drawn to the sleek design and the promising features. Little did I know that this encounter would transform my whole cycling experience. The support from Adoebike has been exceptional. From the moment I expressed interest in the Air20 to the post-purchase inquiries, their team has been nothing short of amazing. Their willingness to go above and beyond is truly commendable. As for the Air20, "beautiful" doesn't even begin to cover it. The design is not only aesthetically pleasing, but it also translates to a smooth and exhilarating ride. I was so impressed that I ended up getting not one, but two Air20 bikes, and I have no regrets. Thank you, Adoebike, for bringing such joy into my life with your incredible products and outstanding service. My cycling adventures have reached a whole new level, all thanks to your company's dedication to quality and customer satisfaction.
M Maria G
82 days ago

Rediscovering Joy: A Love Letter to my ADO Folding Bike

When I stumbled upon, I had no idea that I was about to rediscover the simple joy of biking. It's been almost a year since I welcomed my ADO folding bike into my life, and the love affair is still going strong. From the moment it arrived, the ADO team has been nothing short of exceptional. Their prompt and helpful communication made me feel valued and reassured. It's rare to find a company that not only delivers a top-notch product but also excels in customer service. As for the bike itself, it's a game-changer. The convenience of being able to effortlessly fold and store it has revolutionized my daily routine. No more struggling to find space or worrying about leaving it unattended. The freedom it offers is simply unmatched. Every ride is a testament to the quality and craftsmanship poured into this marvel. The ease and comfort it provides have truly transformed my perspective on urban commuting and leisurely rides. It's not just a bike; it's a companion that adds immeasurable joy to my life. Thank you, ADO, for creating a product that has brought back the sheer delight of cycling into my world. I can't recommend this bike enough to anyone seeking convenience, quality, and pure cycling bliss.
M Maria G
82 days ago

Incredible Experience with ADO Folding Bike – A Testimonial of Convenience and Quality

Reflecting on my purchase from, I am beyond thrilled with my ADO folding bike. The entire process, from ordering to delivery, was seamless. The swift and informative responses to my queries highlighted ADO's commitment to exceptional customer service. Upon receiving my bike, I was immediately impressed by its compact design, making storage effortless. The convenience of opening and closing the bike has truly revolutionized my daily commute. Each ride is a seamless experience, thanks to the bike's outstanding quality and durability. ADO has not only provided me with a top-notch product but also a sense of reliability and trust in their brand. I couldn't be happier with my decision to invest in an ADO folding bike. Sharing this feedback is my way of expressing gratitude for a company that has exceeded my expectations in every aspect.
M Maria G
82 days ago

Rediscovering Freedom: A Love Letter to ADO Folding Bike

Embarking on a journey with my ADO folding bike from has been nothing short of a liberating experience. From the moment I received this marvel, it felt like a long-lost friend returning home. The convenience of communication with the ADO team mirrored the seamless folding and unfolding of the bike itself – quick, responsive, and ultimately satisfying. Every ride on my ADO folding bike feels like a dance of freedom and simplicity. The ease of opening and storing the bike adds a touch of magic to my daily routine. It effortlessly weaves into my life, transforming mundane tasks into delightful adventures. Rediscovering the joy of cycling has been a game-changer, and I owe it all to my dear ADO folding bike. Thank you, ADO, for not just providing a mode of transportation, but for bestowing upon me a newfound sense of joy, convenience, and freedom. I can't imagine my life without my beloved ADO folding bike, a true companion on the road to happiness.

Introduction is a leading online retailer that offers a wide selection of high-quality electric bikes. With a focus on providing affordable and eco-friendly transportation alternatives, has gained popularity among individuals looking to embrace environmentally conscious commuting options. This comprehensive review will delve into various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of electric bikes catering to different needs and preferences.
    • Affordable pricing, making electric bikes accessible to a broader audience.
    • Emphasis on eco-friendly transportation options.
    • User-friendly website with a clean and intuitive interface.
    • Detailed product descriptions, including specifications and customer reviews.
  • Cons:
    • Limited physical store locations, primarily operating as an online retailer.
    • Potential for delays in shipping due to high demand.

User Experience offers a seamless browsing experience, ensuring that users can easily navigate through their extensive range of electric bikes. The website's clean interface and well-organized categories make it convenient for users to find the specific bike they are looking for. Each product page provides comprehensive information, including detailed specifications, customer reviews, and frequently asked questions. This ensures that users can make informed decisions before purchasing an electric bike. The overall user experience is enhanced by fast loading times and responsive design, making it accessible across various devices.

Pricing and Value for Money

One of the standout aspects of is its commitment to providing affordable electric bikes. The website offers a range of options to fit different budgets and preferences. Despite the competitive pricing, ensures that the quality of the bikes is not compromised. Customers can expect to receive excellent value for their money, with durable and reliable electric bikes that offer great performance and longevity.

Customer Service places a strong emphasis on customer satisfaction, evident from its responsive and helpful customer service team. Customers can easily reach out for assistance with any queries or concerns they may have regarding their purchase. The team is knowledgeable and strives to provide prompt and satisfactory resolutions. Whether it's understanding the features of a specific electric bike or addressing post-purchase issues,'s customer service offers reliable support throughout the entire journey.

Product Quality and Selection stands out for its commitment to offering high-quality electric bikes. Each bike undergoes thorough quality control measures to ensure they meet stringent standards. collaborates with renowned manufacturers, which further enhances the overall product quality. The website boasts an extensive selection of electric bikes, catering to different riding preferences, terrains, and budgets. From urban commuting bikes to mountain e-bikes, customers can find the perfect fit for their specific needs.

Website Usability excels in terms of website usability, making it easy and efficient for customers to browse and make purchases. The website features intuitive navigation, allowing users to explore different categories effortlessly. The search functionality enables customers to quickly find specific models or features they are interested in.'s website usability also extends to secure and hassle-free online transactions, ensuring a smooth and confident checkout process.

Returns and Exchanges offers a transparent and customer-friendly returns and exchanges policy. Customers can initiate returns or exchanges within a specified period, ensuring they have ample time to evaluate the product and make an informed decision. The website provides clear instructions and guidelines for returning or exchanging products, streamlining the process and minimizing any inconvenience for customers.

Promotions and Discounts frequently runs promotions and discounts, providing customers with opportunities to save on their electric bike purchases. These promotional offers can include discounted prices, free accessories, or limited-time deals. The website prominently displays ongoing promotions, ensuring customers can take advantage of these cost-saving opportunities to secure the best value for their money.

Reputation has established a solid reputation in the electric bike market. The company is widely recognized for its commitment to providing high-quality products at affordable prices. Positive customer reviews and testimonials further contribute to its reputation, attesting to the satisfaction of customers who have experienced the performance and reliability of's electric bikes.

Payment Options offers a variety of secure payment options to facilitate convenient transactions. Customers can choose to pay for their purchases using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website supports secure online payment gateways, ensuring that customers' personal and financial information is protected during the checkout process.

Loyalty Programs rewards loyal customers through its loyalty program. By regularly engaging with the website and making purchases, customers can earn points that can be redeemed for future discounts or exclusive offers. This program not only incentivizes repeat business but also fosters a sense of community and appreciation among's customer base.

Customer Reviews

Customer reviews play a pivotal role in's website, providing valuable insights for potential buyers. Each product page includes customer reviews, giving prospective customers a real-life perspective on the performance, durability, and overall satisfaction of electric bikes. These reviews contribute to the overall transparency and trustworthiness of, helping customers make well-informed decisions.

Community Involvement actively engages with its community by organizing events and participating in environmental initiatives. The company frequently sponsors cycling events and promotes eco-friendly commuting practices.'s commitment to community involvement fosters a sense of social responsibility and showcases the brand's dedication to promoting sustainable transportation alternatives.

Shipping and Costs offers reliable and reasonably priced shipping options. The website provides estimated delivery times during the purchasing process, allowing customers to plan accordingly. While delays may occur due to high demand or unforeseen circumstances, strives to fulfill all orders promptly. Shipping costs are typically calculated based on the destination and the weight of the electric bike package, ensuring fair and transparent pricing for customers.