Users Voice for Adorama

84% users rated Terrible
7% users rated Poor
0% users rated Average
0% users rated Very Good
9% users rated Excellent
Pie Chart Review Representation for Adorama
Adorama Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Aug 2019

Last updated by on 05 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3.9 4.2 4.8 1.1 4.4
Dec 2022 1.6 5 5 5 5 5
Jan 2023 5 3.1 3.6 2 1.3 4.1
Feb 2023 1.2 5 5 5 5 5
Mar 2023 1.7 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Adorama Review by

Introduction

Adorama.com is a one-stop-shop for all photography equipment and accessories. Established in 1974, it has built a reputation as a trusted source for everything needed to take perfect shots. Their extensive selection of products makes Adorama.com stand out among other retailers in this niche.

Pros and Cons

Pros:
  • Extensive selection of photography equipment and accessories
  • Competitive pricing with frequent discounts and promotions
  • Excellent customer service and support
  • Free shipping on most orders
  • User-friendly website with easy navigation and search options
Cons:
  • Product descriptions could be more comprehensive and detailed
  • Return policy could be more transparent
  • Shipping costs can get expensive for large items

User Experience

Adorama.com provides an outstanding user experience with a simple and easy-to-navigate website. The online store is well-organized, and users can filter their searches by category, brand, price range, and other parameters. Also, the website's design is visually appealing, and the product images are of high quality, making it easy for customers to make informed purchase decisions.

Pricing and Value for Money

Adorama.com offers competitive pricing, and customers can often find discounts and promotions that make their purchases even more affordable. Additionally, they provide free shipping on most orders, which adds value for money to their offerings.

Alternatives

Adorama.com is not the only player in the photography equipment and accessories niche. Other alternatives include B&H Photo Video, Amazon, and Best Buy. Nonetheless, Adorama.com stands out for its diverse range of products and competitive pricing.

Customer Service

Adorama.com offers robust customer service with knowledgeable staff available to answer any questions or concerns, which is available 24/7. Their support is available through phone, email, or live chat, and they are quick to respond and provide satisfactory resolutions to customer requests.

Product Quality and Selection

Adorama.com offers high-quality photography equipment and accessories from some of the most respected brands in the industry. Their selection of products includes everything from cameras, lenses, tripods, lighting, and more. They also have their own brand of products which are high-quality and affordable options.

Website Usability

The Adorama.com website is user-friendly, easy to navigate with excellent search functionality. The website design is visually appealing and minimalist, allowing customers to find what they need quickly. The checkout process is simple and straightforward, and they use encrypted SSL security to protect customer information.

Returns and Exchanges

Adorama.com offers a 30-day return policy on most products, provided they are in their original condition and have all the original packaging and accessories. However, they advertise a "no-hassle" return policy, but some customers have complained that getting a refund or exchange can take longer than expected and is not as transparent as it could be.

Promotions and Discounts

Adorama.com offers frequent promotions and discounts on various products, making them incredibly affordable, especially when bundled with other items. They also offer a rewards program that allows customers to earn points for every purchase made.

Reputation

Adorama.com has an excellent reputation in the photography equipment and accessories niche, with customers and industry experts praising their product selection, pricing, and customer support. They have an average rating of 4.5 out of 5 on popular review sites like Google, Trustpilot, and ResellerRatings.

Payment Options

Adorama.com accepts various payment options, including credit cards, PayPal, Affirm, and Apple Pay, making it convenient for customers to pay for their purchases. They also guarantee secure and encrypted transactions, ensuring customer safety.

Loyalty Programs

Adorama.com offers a rewards program in which customers earn 1 point for every dollar spent, and these points can be redeemed for future purchases. They also offer other exclusive deals and promotions for members of the rewards program.

Customer Reviews

Adorama.com has mostly positive customer reviews, with customers praising their product selection, pricing, customer support, and delivery times. However, some customers have complained about delayed or non-refundable orders.

Community Involvement

Adorama.com has an active social media presence and provides helpful tips to their followers on photography techniques and equipment. They also sponsor photography contests and workshops, supporting and engaging with their community.

Shipping and Costs

Adorama.com provides free shipping for most orders in the United States, although some large and heavy items may incur shipping costs. The delivery time varies depending on the product, and customers can choose between standard, expedited, or overnight shipping options. Overall, Adorama.com stands out as one of the most comprehensive and reliable online photography equipment and accessories retailers, with an extensive selection of products, competitive pricing, and exceptional customer support.

Adorama Recent User Reviews

User Rating

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Reviewer Name: admin

Review Submission Date: 2023-02-11

Review Title: Defective product and no refund yet
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Review Description: I bought a used Sony Rx10 III rated "good" condition. I received it in good physical condition, but had some outlining when viewing through the viewfinder and the lcd. I thought I may be able to deal with it, but decided to return it since there was no real warranty on the item and didn't want to get stuck with a $529 camera that broke and would have cost a fortune to fix. Got a return label from Adorama and shipped it back. Now has been 11 days and no refund. Called CSR 3 times and keep getting a runaround. Paypal dispute has been filed.

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Reviewer Name: Robert

Review Submission Date: 2023-02-01

Review Title: No support
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Review Description: No support. Was first told to email the private brand department and got no response. Tried calling and got sent to the customer service department that does not answer or return calls.

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Reviewer Name: Tatiana

Review Submission Date: 2023-01-31

Review Title: Awful, don’t recommend
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Review Description: Had a terrible experience with this company - got a defective product, no customer support, $900 credit card debt and an accusation on top for being an irresponsible customer.

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Reviewer Name: Eric Harris

Review Submission Date: 2023-01-29

Review Title: Don't do business with this company
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Review Description: About 3 years ago I sent in a canon camera they quoted me a really low offer for it back I have never received my cameraFast forward to 2023 I recently sent in my DJI FPV drone for a trade towards a purchase the drone was sent off January 13 2023 I have yet to get a quote for my drone and customer service is telling me they don't have it now it to the point Chris Zuehlk is not answering my calls or email

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Reviewer Name: Sammy Rothrock

Review Submission Date: 2023-01-25

Review Title: My products were always as described…
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Review Description: My products were always as described ,delivered promptly and in good condition! I have bought 1000s of dollars of merchandise and high end audio gear I will be a lifetime customer ! I am in no way connected to this company and this is a totally unbiased review! Sammy Rothrock

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Reviewer Name: Jorge Dominguez

Review Submission Date: 2023-01-16

Review Title: Their vip360 membership is a scam when…
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Review Description: Their vip360 membership is a scam when you try to use it they say you cannot use it because your product is still under manufacturer guarantee so you have to call your manufacturer and then when that warranty expires also the 360 expires so they never let you use that warranty for the product that you buy and you pay for it that vip360 is a scam don't buy it don't use it

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Reviewer Name: Ashok Kuruganti

Review Submission Date: 2023-01-11

Review Title: shoddy business practice
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Review Description: i ordered a guitar on Dec26 2022 that according to adorama shipped on dec 27 scheduled to arrive on Jan 5 2023. Much to my surprise adorama refunded and cancelled my order for no apparent reason and the tracking number showed it was still in transit. when i contacted UPS the confirmed a shipping label was created on Dec 27 but was never shipped! What the heck? I suspect the wanted to post the money for end of year revenue with no intention of honoring the price agreed to. No follow up on a reshipment either.

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Reviewer Name: Alex Krebs

Review Submission Date: 2022-12-23

Review Title: Outsourced customer service
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Review Description: Outsourced customer service. By no fault of those customer service agents, it remains hard to understand and honestly the whole experience is off. B&H Is just a better company to work with.

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Reviewer Name: margaret peterson

Review Submission Date: 2022-12-17

Review Title: not a full refund.
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Review Description: I ordered a certified refurbished HP laptop. It came without the power supply. I called and was told they could reimburse me $25. Since that was a fraction of what a power supply would cost I declined. They agreed to a return and refund - but was only given a partial refund. I disputed this with my credit card only to be told that I had agreed to ADORAMA terms in the purchase. Even though it came incomplete and unusable from them. Very poor customer support.

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Reviewer Name: robert

Review Submission Date: 2022-12-13

Review Title: Cancelled Order Price Error?
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Review Description: They offer items and after the fact send an email a day later stating the price was a price error. When a customer shops on the site how do you know i its a real offer or not? A little research shows me this is not a one time thing. I never had this issue with B&H.

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