Adt Reviews

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133 Reviews

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Impressed and Secure: ADT is a Game Changer!

My experience with ADT through adt.co.uk was nothing short of exceptional. From the moment their friendly and professional technician arrived, I knew I was in good hands. Not only did he patiently answer all my questions, but he also went the extra mile to explain every detail in simple, understandable language. This level of expertise and customer service left me thoroughly impressed and assured that my security needs were in the best of care with ADT.

Exceptional Service by Matthew Woodall – A True Professional

I cannot express enough how grateful I am for the exceptional service provided by Matthew Woodall from adt.co.uk. His professionalism, friendliness, and determination to ensure a job well done truly stood out. Despite encountering issues with the system, his patience and persistence were unwavering. Matthew's dedication and expertise left me not only satisfied but incredibly impressed. I wholeheartedly recommend his services to anyone seeking top-notch assistance. Thank you, Matthew, for going above and beyond!

Exemplary Service from Tony: A True Asset to ADT

Words cannot express the gratitude I have for Tony, the exceptional engineer from ADT. His professionalism, courtesy, and efficiency throughout the installation process were unparalleled. From the moment he arrived, I felt at ease as he carefully explained each step, leaving no room for confusion. Tony's attention to detail and dedication to his work were truly commendable. His friendly demeanor and clear communication made the entire experience smooth and stress-free. He not only installed the system flawlessly but also took the time to ensure I understood how to operate it effectively. I cannot thank Tony enough for his outstanding service. He is undoubtedly a valuable asset to ADT, and his exceptional work ethic has left a lasting impression on me. I am truly impressed and grateful for the top-notch service I received. Kudos to Tony for going above and beyond to deliver an exceptional customer experience.

Transformative Security Upgrade: Wayne D Delivers Excellence with Our ADT Alarm System Installation

Embarking on the journey to fortify our home security, we entrusted Wayne D with the installation of our ADT alarm system. His seamless process and sheer professionalism truly set the bar high. From the moment he arrived, Wayne exuded confidence and expertise, assuring us that we were in capable hands. As he meticulously set up our alarm system, it was evident that Wayne's attention to detail was unparalleled. Each component was installed with precision and care, showcasing his commitment to quality work. What could have been a daunting task turned into a smooth and effortless experience, all thanks to Wayne's expertise. Upon completion, our home felt safer and more secure than ever before. The peace of mind that comes with knowing our loved ones and property are protected is truly invaluable. Wayne's dedication to his craft and customer satisfaction shines through in every aspect of his work, making him a standout professional in his field. We extend our heartfelt thanks to Wayne for his outstanding service and commend ADT for having such a skilled individual on their team. Our experience with Wayne D has been nothing short of excellent, and we highly recommend his services to anyone seeking a reliable and proficient security system installation. Thank you for a job brilliantly done.

From Hassle to Hassain: Our Seamless ADT Experience

Recommisioning our alarm system with the addition of CCTV through ADT was a game-changer for us, and our experience was nothing short of exceptional, thanks to the outstanding service provided by Hossain Ibrahimi. From the moment Hossain arrived, we knew we were in good hands. He took the time to truly understand our needs, and his communication throughout the process was impeccable, keeping us informed every step of the way. What truly set Hossain apart was his unparalleled workmanship. He not only met but exceeded our expectations, ensuring that every detail was perfect. His attention to detail was evident in the flawless installation, and he even went the extra mile to tidy up after himself, leaving no mess behind. Overall, our experience with ADT and Hossain Ibrahimi was top-notch. We can't thank him enough for his professionalism and dedication to providing us with peace of mind. We highly recommend ADT and Hossain for anyone looking for a seamless and reliable security solution.

Going Above and Beyond: A Grateful Customer’s Experience with Lee Britton from adt.co.uk

As I reflect on the exceptional service provided by Lee Britton from adt.co.uk, I am reminded of the profound impact one individual can have on a customer's experience. Lee's dedication to ensuring our security system was not only installed flawlessly but also tailored to meet our specific needs truly sets him apart. His attention to detail and commitment to excellence were evident throughout the entire process. What truly impressed me was Lee's willingness to go the extra mile. He took the time to thoroughly explain every aspect of the system, patiently addressing all our questions and concerns. His professionalism and expertise instilled a sense of trust and confidence in the service he was providing. In a world where customer service often feels transactional, encountering someone like Lee Britton was a refreshing change. His genuine care for our satisfaction and his genuine passion for his work shone through, making the entire experience seamless and enjoyable. Without hesitation, I highly recommend Lee Britton to anyone in search of top-notch service and expertise. Thank you, Lee, for your outstanding work and for exceeding our expectations. You have truly made a difference, and for that, we are immensely grateful.

An Unforgettable Experience with ADT and Jon Loney: A Customer’s Journey

I must express my immense satisfaction with the exceptional service provided by Jon Loney from adt.co.uk. From the moment he stepped foot in my home to install a new burglar alarm, CCTV system, and doorbell, Jon exuded professionalism, friendliness, and unwavering patience. Despite facing challenges such as adverse weather conditions during the installation, Jon remained unphased and committed to delivering top-notch service. Not only did Jon display remarkable skill and expertise in his work, but he also went above and beyond by ensuring that all equipment was set up in optimal locations and with meticulous attention to detail. His willingness to accommodate my additional requests for extra sensors and a backup battery for the doorbell truly exceeded my expectations. Unlike experiences with other service providers, Jon was fully prepared and equipped to handle any modifications on the spot, without inconveniencing me with return visits. Moreover, Jon's patience and dedication shone through as he patiently guided me through setting up the Smart app on my devices, offering clear explanations and valuable insights on how to navigate the app and control panel effectively. Thanks to his guidance, I spent the evening exploring the app features and monitoring my live CCTV feed with ease and confidence. To the Human Resources team at ADT, I must emphasize that employees like Jon Loney are rare gems worth cherishing. His exemplary work ethic and customer-centric approach truly set him apart as a "kill to keep" employee, deserving of recognition and appreciation. Thank you, Jon, for making my experience with ADT a memorable and seamless one.

Transforming Home Security with Spencer: A Personal Touch

From the moment Spencer arrived, we knew we were in good hands. His friendly demeanor put us at ease as he seamlessly reinstalled our ADT alarm system, accommodating our home's layout changes. His expertise shone through as he meticulously relocated sensors and patiently walked us through every aspect of the new setup. Spencer's professionalism and knowledge truly elevated our home security experience, making us feel safer and more empowered. Thank you, Spencer, for your outstanding service!

Going the Extra Mile: A Testimonial of Resilience and Hope

Reflecting on my experience with adt.co.uk, I must acknowledge the challenges faced during the process of fixing my mother’s alarm system. It has been five long weeks of anticipation and waiting. Despite the initial setback of the engineer not being able to resolve the issue immediately due to a missing part, my mother's unwavering patience and faith in ADT's service are truly commendable. The frustration of having to continuously rearrange schedules and appointments to accommodate repair services is undeniable. My mother's reliance on ADT's system for over four decades underscores the deep investment and trust placed in the company. The inability to communicate via mobile phone adds another layer of complexity to the situation, requiring her to be physically present during each service call. While the journey may have been arduous, the perseverance and dedication exhibited by my mother in this waiting game are a testament to her strength and resilience. As we eagerly await ADT’s next steps, we hold onto a glimmer of hope that the service she truly deserves will soon be delivered. Gratitude is not measured solely by the years of subscription but by the quality of care and attention provided, especially during times of need. In this shared experience, we find solace in the belief that ADT will rise to the occasion and go above and beyond to ensure customer satisfaction. Our faith remains unshaken, and we look forward to a resolution that will not only fix the alarm system but also restore trust and confidence in the invaluable services provided by ADT.

Rest Assured with Genuine Protection at adt.co.uk!

It's disheartening to hear about negative experiences with home security, but at adt.co.uk, we pride ourselves on offering top-notch protection and peace of mind. Despite setbacks, our commitment to customer satisfaction remains unwavering. I signed up for an alarm system and cameras with great anticipation, only to encounter technical difficulties immediately. Cameras failed to detect movement, and the alarm repeatedly disarmed itself. Frustrated, I contacted the cancellation team, seeking a prompt resolution. Disappointingly, initial responses were delayed, leaving me feeling unheard and insecure about my safety. Yet, amidst these challenges, adt.co.uk persevered. Despite misunderstandings, the team demonstrated genuine concern during subsequent interactions. While navigating contract terms, they listened attentively to my concerns and worked towards a resolution, acknowledging the issues faced. Today, I stand reassured by the proactive measures taken to address my grievances. The dedication shown by the team in rectifying the situation speaks volumes about their commitment to customer satisfaction and service excellence. My faith in their services has been restored through their responsiveness and willingness to prioritize my security needs. At adt.co.uk, we understand the importance of feeling safe in your own home. Let us be your trusted partner in safeguarding what matters most. Trust adt.co.uk to provide unrivaled security solutions and unmatched customer service. Experience genuine protection with adt.co.uk - where your safety is our priority!

Oliver Street: A Beacon of Professionalism and Expertise

When Oliver Street arrived at our home to fit our camera, we were impressed from the start. His patience and thorough experience shone through as he meticulously explained every detail to us. As someone who had dealt with several ADT engineers in the past, I can confidently say that Oliver surpassed all expectations. His professionalism and expertise were truly unmatched, making our experience with ADT a seamless and positive one. Thank you, Oliver, for your outstanding service!

Unmatched Service and Dedication by Engineer Ali Dewar

After deciding to enhance the security of our home, we reached out to adt.co.uk for an alarm system installation. To our delight, Engineer Ali Dewar showed up, not only as a skilled professional but also as an epitome of great customer service. His politeness, friendliness, and respectful demeanor were truly commendable. Despite the challenging weather conditions, with rain pouring outside, Ali Dewar dedicatedly ensured the installation was completed efficiently. He patiently explained every detail of the process, addressing all our queries with clarity. His thorough walkthrough of the app setup was invaluable, leaving us feeling confident and informed about using the system effectively. Ali Dewar's commitment to his work, even during adverse weather, highlighted his true dedication. It is instances like this that make customers like us appreciate the efforts of service professionals even more. Perhaps a token of appreciation for engineers working in such conditions would further motivate and acknowledge their hard work. Overall, our experience with adt.co.uk, thanks to Engineer Ali Dewar, was exceptional. We are beyond satisfied with the service provided and wouldn't hesitate to recommend this company to anyone seeking reliable security solutions.

Thank you Jon

My review for adt.co.uk Our new alarm system was installed 20th February by Jon Lemur we cannot find enough words to express our thanks and appreciation. Jon was very patient explaining how the system works he was very polite and professional . Kindly let him know how grateful we are . Thank you . T&S Walker

Exceptional Service by SuperGlen at ADT: A Customer’s Delight

Sharing my remarkable experience with adt.co.uk, where the talented alarm engineer, Glen Clarke, exceeded all expectations. Glen's punctuality and courtesy set a positive tone from the beginning as he meticulously outlined the installation process. His expertise shone through as he seamlessly upgraded our system, ensuring a clean and efficient transition. Additionally, Glen's guidance on setting up the mobile app was invaluable, as he patiently explained each feature, leaving us well-informed and confident in operating our new alarm system. His professionalism and friendly demeanor truly stood out, making our entire experience with ADT unforgettable. Without hesitation, I wholeheartedly recommend ADT and specifically Glen to anyone considering a security system upgrade or installation. Trusting your home's security to SuperGlen is a decision you won't regret!

Actually terrible customer support

My assessment for adt.co.uk Actually terrible customer support. Making an attempt to pay money for anybody includes two or three ranges of automated answering system. Then there's a queue after which nobody is actually capable of resolve something however the easiest issues. We maintain having engineers spherical they usually maintain not fixing the issue customer support is woefully insufficient in fixing the issue.