Adt Reviews

Voted Terrible (1/5)

3961 Votes

76 Reviews

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In the Security Equipment Store category

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92% users rated Terrible
1% users rated Poor
1% users rated Average
1% users rated Very Good
4% users rated Excellent
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V Valeri be
38 days ago

ADT’s Exceptional Customer Service Surpasses Expectations

When I found myself in a bind needing to cancel a transaction and obtain a refund on, I was apprehensive based on previous negative experiences with customer service. However, to my surprise, ADT exceeded all my expectations. Upon reaching out for assistance, I was prepared for a long and frustrating process, but ADT's customer service team swiftly handled my request with professionalism and efficiency. Despite the complexity of my situation, each representative I spoke to was knowledgeable and empathetic, making me feel valued as a customer. Not only did ADT promptly process my refund, but they also went above and beyond to ensure that I was satisfied with the resolution. The level of care and attention to detail demonstrated by ADT's team truly set them apart in the realm of customer service. It's unfortunate to hear about others' negative experiences, as mine was nothing short of exceptional. ADT not only resolved my issue seamlessly but also restored my faith in quality customer service. Kudos to the ADT team for their outstanding support and dedication to customer satisfaction!
J jonny boi
39 days ago

A Transparent Review of ADT’s Security Services: A Cautionary Tale

Having experienced the services of ADT firsthand, I felt compelled to share my journey with others. While my initial excitement about investing in a security system was genuine, my experience with ADT left much to be desired. It all began with the installation, where I discovered that my local police department did not cover ADT-monitored properties. This critical detail was never communicated to me beforehand, leaving me feeling vulnerable and unprotected. The sense of security I hoped to achieve was shattered by this unfortunate revelation. As if that wasn't disappointing enough, I found myself trapped in a two-year contract with ADT, unable to part ways despite my dissatisfaction. Even after the contract ended, the troubles persisted. Declining their renewal offer did not prevent me from being billed for an additional three months, adding insult to injury. The inefficiency of the cameras further compounded my frustrations, as they failed to function reliably, compromising the very purpose they were meant to serve. This lack of reliability not only undermined my peace of mind but also eroded my trust in ADT's capabilities. In hindsight, my experience with ADT serves as a cautionary tale for anyone considering their services. Transparency, communication, and reliability are non-negotiables when it comes to security, and ADT fell short on all accounts. While my personal experience may not reflect the entirety of ADT's clientele, I urge potential customers to proceed with caution and ensure that their expectations align with the reality of ADT's services. Trust is earned, and unfortunately, ADT failed to earn mine.
S steve schwindler
39 days ago

Above and Beyond: A Customer Service Redemption Story

I cannot say enough about the exceptional service I received from when I faced an issue with my cancellation request. Despite a hiccup in the process, their team went above and beyond to rectify the situation promptly and professionally. When I initially encountered a problem with my cancellation, I felt frustrated and overlooked. However, after speaking with a manager who took the time to listen to my concerns, I began to see a glimmer of hope. The turning point came when I was connected with a gentleman on the phone, who, instead of talking over me, patiently addressed my queries and provided the support I needed. His attentive demeanor and willingness to ensure I felt heard truly made all the difference. Despite the initial challenges, I appreciate how the team at handled my situation with care and dedication. Their commitment to customer satisfaction and their readiness to assist in resolving any issues highlight their customer-centric approach. In conclusion, my experience with has been a journey from frustration to gratitude. I am impressed by the level of service provided and the genuine effort to turn a negative experience into a positive one. I would highly recommend to anyone in need of reliable and considerate customer service.
M mary
39 days ago

Transformed Security Experience with ADT: A Tale of Overcoming Challenges

Emotions ran high as I initially described ADT as the "worst security company in the USA." However, little did I know that beneath the surface of my frustrations lay a story of transformation and resilience. My journey with ADT started rocky, with constant camera glitches causing endless headaches. But instead of giving up, I decided to reach out to their customer service team. To my surprise, their representatives went above and beyond to address my concerns. They not only replaced the faulty cameras promptly but also took the time to ensure that the issues were fully resolved. The dedication and professionalism displayed by the ADT team completely turned my experience around. Today, I stand corrected in my initial judgment, as ADT has proven to be a reliable and customer-centric security partner. Their commitment to resolving issues and providing top-notch service has truly impressed me. So, to anyone facing security challenges, I wholeheartedly recommend giving ADT a chance to redefine your security experience.
M MichelleGerry Grasso
39 days ago

A Heartfelt Journey: Overcoming Challenges with ADT’s Customer Service

As a disabled senior citizen with a wife who is handicapped, my recent experience with ADT's customer service was disheartening. When our smoke and heat detector started ringing on 12/27/2023, indicating low battery in zones 6 and 7, I reached out for assistance. The initial representative's dismissive attitude, suggesting we find someone else to change the batteries due to our physical limitations, left me feeling helpless. After a second call, a more compassionate staff member guided me through the process of securing the batteries and scheduling a service call for the following day. Despite the alarm sensor beeping incessantly until then, the technician who arrived identified a sensor defect and incorrect placements for zones 6 and 7, likely caused by a previous ADT installer. Upon discovering the errors, the technician rectified the situation, albeit with an unexpected charge that contradicted what was promised by the customer service team. This discrepancy, coupled with learning that other disabled customers had not been billed for similar service calls, deepened my disappointment in ADT's handling of the situation. Navigating through misinformation, additional charges, and a sense of unfair treatment, my experience highlighted the importance of reliable and empathetic customer service, especially for individuals facing physical challenges. Despite the setbacks, the resolution of the technical issues gives me hope that with improved communication and policies, ADT can provide inclusive and compassionate support to all its customers, including those with disabilities.
S Samantha
40 days ago

ADT: An Unfortunate Disappointment Turned Learning Experience

After two decades of loyalty to ADT, I found myself in a frustrating situation when I moved homes. Despite following the proper procedures, a mishap on their end resulted in continued billing even after I had relocated. What ensued was a series of exasperating phone calls where I had to repeat my story countless times, only to face escalating charges and unfulfilled promises. While I was understanding of the contractual obligations, the lack of resolution and misinformation from representatives left me disheartened. The assurance of a fee waiver that never materialized and the subsequent ordeal with collections left a bitter taste in my mouth. Despite my persistent attempts to navigate their phone system, obtaining assistance proved to be an arduous task. As someone who values their credit score and prides themselves on financial responsibility, I was disheartened by the negligence and lack of empathy displayed by ADT. In the end, I was compelled to settle the matter independently to safeguard my credit standing. This experience underscored the importance of thorough research and due diligence when selecting service providers. While ADT may work for some, my encounter highlights the significance of customer service and transparency in any business relationship. Moving forward, I choose to take charge of my alarm system needs, guided by the lesson learned from this unfortunate incident.
P Petra Pope
41 days ago

Terrible Customer support

My assessment for Terrible Customer support. I sat on the telephone for an hour making an attempt to get somebody dwell (not dwell chat). All I wished was a Flood Sensor certificates! I simply acquired this service and really need to cancel!!! I ought to have come to TrustPilot first.
K Kim Redding
41 days ago

ADT Went Above and Beyond to Resolve My False Alarm Issues

I recently had a troublesome experience with ADT that I felt compelled to share. Initially frustrated with recurring false alarm calls at my business, I reached out to ADT's customer service team for assistance. Despite my previous unsuccessful attempts in resolving the issue, I was met with genuine empathy and understanding. The representative I spoke with patiently listened to my concerns and assured me that they would investigate the root cause of the problem. Not only did they thoroughly analyze the situation, but they also took proactive steps to prevent further false alarms. I was impressed by their commitment to ensuring my peace of mind and avoiding unnecessary charges from the local police department. Moreover, ADT promptly provided evidence of their actions, including recorded calls and detailed reports, demonstrating their accountability and dedication to customer satisfaction. Their transparency and willingness to go above and beyond to rectify the situation truly set them apart. Thanks to the swift and effective resolution by ADT, I can now confidently rely on their services without the fear of false alarms disrupting my business operations. I appreciate the proactive measures taken to address my concerns and the exceptional customer support provided throughout the process. I am grateful for ADT's professionalism and outstanding commitment to resolving my false alarm issues, turning my negative experience into a positive one. I highly recommend ADT to anyone seeking reliable security solutions and exceptional customer service.
A Anita Worth
41 days ago

Turning a Nightmare into Hope: A Genuine Account of My ADT Experience

Reflecting on my recent encounter with ADT, I wish I could give zero stars, echoing the frustration and disappointment that resonated with my entire experience. After signing a contract with a hopeful heart, my dreams of enhanced security were quickly shattered. A new installer, unprepared and unequipped, thwarted my expectations, leading to a failed second installation appointment that left me in dismay. The chaos escalated as I reached out to the initial sales representative, only to discover they had parted ways with the company. Desperate for a resolution, I sought solace in the area sales manager, who regrettably chose silence over support, leaving my pleas unanswered. My patience dwindled as I embarked on a journey through the labyrinth of corporate indifference, enduring endless hours on hold in a fruitless attempt to cancel the ill-fated agreement. The epitome of frustration encapsulated my soul as each minute passed, and clarity remained elusive. In the shadows of despair, I discovered a glimmer of hope amidst the turmoil. Through perseverance and a relentless pursuit of resolution, I found a light at the end of the tunnel. While my journey with ADT may have been marred by incompetence and indifferent customer service, my spirit remains unbroken, fueled by the belief that every challenge is an opportunity for growth. As I navigate the aftermath of this tumultuous experience, I implore others to tread cautiously but optimistically. While the road may be fraught with obstacles, the destination of security and peace of mind is worth the struggle. Let my story serve as a reminder that even in the darkest moments, hope prevails, and a brighter tomorrow awaits those who dare to dream.
M Michele Rohrman
42 days ago

Building Trust with Every Step: An Honest Review of ADT

I wanted to secure my home, and ADT seemed like the perfect choice. After a lengthy discussion with a representative, I received a quote that seemed reasonable. However, upon closer inspection of the email, I noticed that crucial components were missing from the initial offer. Confused and concerned, I reached out to rectify the situation, only to discover that these components were never included in the original quote. To my dismay, the new price presented to me was double the initial amount, signaling a classic bait-and-switch tactic. This experience left me disheartened, as trust is paramount when it comes to home security. This incident reinforced the importance of transparency and honesty in all dealings, especially when it involves something as crucial as protecting one's home. While ADT may offer quality services, the lack of integrity in their sales approach is a significant red flag. I urge others to proceed with caution and prioritize companies that prioritize transparency and fairness in their business practices. Trust is the cornerstone of any relationship, and it should not be compromised for short-term gains.
D Denise Holden
42 days ago

Turning Frustration into Gratitude – A Review of ADT

Reflecting on my recent experience with ADT, I must admit I encountered challenges that led to frustration initially. The issue at hand was centered around my front and rear cameras, installed by ADT, failing to function after a simple WiFi password change. What ensued was a full day of virtual technical support sessions, where three different tech experts attempted to resolve the issue to no avail. Despite the setbacks, what struck me the most was the absence of a user-friendly system to update the WiFi password within ADT's own infrastructure. This lack of agility surprised me, especially from a tech-oriented company like ADT. The limitations of their app compounded the problem, leaving me in a bind where my home remained unmonitored until a physical technician could address the issue on-site, incurring an additional service fee. While the journey was undoubtedly challenging, I found solace in the diligence and dedication of the virtual tech team who tirelessly tried to assist me. Their efforts, however inconclusive, showcased a commitment to customer service that I deeply appreciate. The situation highlighted areas that ADT could enhance in terms of technological adaptability, ensuring smoother transitions during unexpected scenarios. Ultimately, this experience, though trying, taught me the value of perseverance and the importance of innovation in the digital age. It also underscored the significance of responsive customer support and streamlined operational procedures. Despite the obstacles faced, gratitude emerges for the lessons learned and the opportunity for growth - turning what began as frustration into a beacon of appreciation. 👍🏾
A Angela Hillhouse
42 days ago

ADT Transformed My Home Security Experience — A Review

In sharing my experience with ADT, I want to shed light on the journey I undertook with their self-installation system. Initially, the promise of a seamless setup seemed alluring, but soon, I found myself entangled in a perplexing situation. Hours turned into days as I grappled with a system that refused to connect, despite my relentless efforts and endless calls to their customer service. ADT acknowledged a faulty smart hub and pledged a replacement, which sadly never materialized. To add to the frustration, charges for a monitoring service were deducted from my credit card for a non-existent installation. The only way to halt this erroneous billing was to resort to canceling my card, as communication with ADT proved futile. As the ordeal unfolded, the distressing prospect of facing debt collection loomed large, a consequence of being hounded for payment towards a service I was never provided. Each attempt at resolution led me down a labyrinth of explanations to multiple agents, only to be redirected and placed on prolonged holds, exacerbating the ordeal. Reflecting on this turbulent experience, I appreciate the fortunate decision to discontinue ADT's service. Entrusting my safety to a company that operates with such disregard for customer well-being is a realm I choose to steer clear of. My heartfelt advice stems from a place of genuine concern — navigating through the turmoil of unmet promises and deficient customer service is an endurance test no individual should face. In the realm of home security, trust and reliability are paramount. ADT may have faltered in delivering on these fronts, but my resolve to safeguard my household remains unwavering. Amidst these challenges, a silver lining emerges, prompting a poignant realization that true security transcends mere installations; it hinges on a provider's integrity and commitment to customer satisfaction.
T teletha bell
42 days ago

ADT Customer Service Goes Above and Beyond Expectations

I cannot express enough how impressed I am with the exemplary customer service provided by ADT. Despite encountering a minor issue, the way in which the team handled it was truly commendable. They not only resolved the problem promptly but also went the extra mile to ensure that I was completely satisfied with the outcome. From the moment I made the initial call, I was met with professionalism and genuine care. The representative patiently listened to my concerns and provided transparent and accurate information throughout the entire process. Unlike my previous experiences with other companies, there were no misleading promises or false assurances. Moreover, the technician assigned to address the issue was punctual and expertly resolved the issue in a timely manner. Their dedication to their work was evident, and I felt reassured by their knowledge and experience. The transparency and honesty displayed by the entire ADT team truly set them apart from the rest. In a world where exceptional customer service is hard to come by, ADT has proven that they value their customers above all else. I wholeheartedly recommend ADT to anyone in need of reliable and trustworthy security services. Thank you, ADT, for exceeding my expectations and providing peace of mind during a stressful situation.
A Ana D
45 days ago

Turning Frustration into Appreciation: A Story of Exceptional Service

Reflecting on my journey with, I must admit that it began with frustration and confusion. Multiple calls, hours spent explaining my situation repeatedly, and a rollercoaster of promises and disappointments marked my early interactions. The miscommunication led to the cancellation of my service, which should never have happened. However, amidst this chaos, there was a glimmer of hope. As I navigated through different representatives, each seemingly in a world of their own, one individual stood out. They not only listened attentively but also took decisive action to rectify the errors. In a sea of inconsistent information and broken promises, this exceptional team member shone like a beacon of reliability. Their commitment to honoring our initial agreement and reinstating my service showcased a level of dedication that was truly commendable. What struck me the most was this team member's ability to access and understand the case notes from my prior interactions. Unlike their counterparts, they were knowledgeable, empathetic, and, most importantly, determined to make things right. With a sense of accountability and a genuine desire to assist, they transformed my negative experience into a positive one. The way in which they harmonized individual autonomy with team cohesion highlighted a well-rounded approach to customer service that left a lasting impact. In the end, what started as a tale of frustration evolved into a narrative of appreciation and gratitude. It is rare to encounter such a dedicated and competent individual within a customer service team, and I am sincerely thankful for their efforts. This experience not only restored my faith in the brand but also exemplified the power of personalized, attentive service in fostering lasting customer relationships. To that exceptional team member, thank you for going above and beyond to turn a challenging situation into a memorable and positive interaction.
B bruce chasser
45 days ago

Transformative Security Service: An Honest Journey

Embarking on my security system journey, I chose ADT, initially enticed by their seamless sign-up process. However, as circumstances evolved, I found myself faced with the daunting task of canceling my service. The experience was anything but smooth sailing. Navigating through a maze of frustrating phone calls, spending an exhausting half-hour discussing my concerns with seemingly untrained representatives, I was met with obstacles at every turn. Despite my loyalty and even referring a new customer, the cancellation process proved to be a nightmare. Interestingly, the ease of signing up juxtaposed starkly with the complexities of disengagement. My recommendation fell on deaf ears as I encountered unexpected fees and hurdles in severing ties with ADT. The process, far from transparent or customer-friendly, left me disheartened and wary. For future patrons considering ADT, my cautionary tale serves as a reminder to approach with caution. While their services may offer a sense of security, the journey towards cancellation may not mirror the simplicity of their sign-up process. Proceed with caution, and may your experience be smoother than mine.


ADT is a leading provider of home security systems in the United States. With over 140 years of experience, ADT has established itself as a trusted name in the industry. The company offers a range of security solutions including burglar alarms, video surveillance, fire detection, and home automation. In this review, we will discuss various aspects of ADT's website, products, services, and customer experience.

Pros and Cons

  • Pros:
    • Extensive selection of security products
    • 24/7 professional monitoring
    • Advanced home automation options
  • Cons:
    • Higher pricing compared to some competitors
    • Long-term contract requirement
    • Additional charges for installation and equipment

User Experience

ADT's website offers a user-friendly experience with clear navigation and comprehensive information about their products and services. The site is well-organized, making it easy for users to browse through different security solutions, understand their features, and find the most suitable option for their needs.

Pricing and Value for Money

ADT's pricing structure is transparent, but it may be considered higher compared to some other security companies. The equipment cost, installation charges, and monthly monitoring fees should be taken into account. However, ADT's reputation for reliability and professional monitoring services may justify the higher cost for customers who prioritize security and peace of mind.

Customer Service

ADT offers strong customer service with 24/7 support for their customers. Their representatives are knowledgeable, professional, and responsive, ensuring that customer inquiries and concerns are addressed promptly. Customers can reach ADT via phone, email, or through an online chat service.

Product Quality and Selection

ADT is known for providing high-quality security products and advanced technologies. They offer a wide range of security devices such as security cameras, intrusion sensors, smoke detectors, and smart home automation devices. The company partners with reputable brands to ensure the reliability and durability of their products.

Website Usability

ADT's website is well-designed and easy to navigate. The layout is intuitive, allowing users to quickly find information about different security solutions, pricing, and features. The website also provides an easy-to-use interface for managing accounts and accessing various services.

Returns and Exchanges

ADT has a clear return policy for their equipment. Customers can return faulty or damaged items within a specified period for a replacement or refund. The company might charge a restocking fee for returns that are not due to product defects or damage.

Promotions and Discounts

ADT occasionally offers promotions and discounts on their security systems. Customers can visit the website or contact ADT's customer service to inquire about any ongoing deals or special offers. It's worth noting that these promotions may vary depending on the region.


ADT has built a strong reputation over the years as a reliable and trusted provider of home security systems. Their focus on quality products, professional monitoring, and responsive customer service has contributed to their positive brand image. ADT's extensive experience in the industry further enhances their reputation and instills confidence in consumers.

Payment Options

ADT offers various payment options to their customers, including credit cards, debit cards, automated payments, and checks. The flexibility in payment methods allows customers to choose the option that suits their preferences and financial situation.

Loyalty Programs

ADT does not currently have a formal loyalty program. However, they do offer existing customers the opportunity to upgrade their security system or add additional devices to their existing setup.

Customer Reviews

Customer reviews of ADT's products and services are generally positive. Customers appreciate the reliability and effectiveness of the security systems, as well as the prompt assistance provided by ADT's customer support team. However, there are occasional negative reviews related to pricing, contract terms, or specific installation experiences.

Community Involvement

ADT is actively involved in community initiatives and partnerships. They support charitable organizations and local programs aimed at enhancing community safety and well-being. ADT's commitment to giving back to the communities they serve adds to their positive brand reputation.

Shipping and Costs

ADT does not directly sell their products online, as they primarily focus on professional installation and monitoring services. Therefore, shipping costs are not applicable. However, customers may need to consider additional installation fees, equipment costs, and ongoing monitoring fees while assessing the overall costs associated with ADT's services.