Advanceautoparts Reviews

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Revitalized Customer Experience: My Journey with Advance Auto Parts

I have been a loyal employee of Advance Auto Parts for nearly a decade, and I must share my genuine experiences as the company has significantly evolved over the years. The improvements in the pay scale and the enhanced quality of parts have truly revitalized my passion for working with this company. Gone are the days of stagnant wages, as the company has made a commendable effort to reward hard work with well-deserved raises. The work environment has also witnessed a positive transformation, with a balanced workload and increased focus on employee well-being. I am genuinely pleased with the positive changes in the company's leadership, which has translated into a more supportive and uplifting workplace. In addition to the internal improvements, the company's commitment to staff development and customer service has truly stood out. The presence of skilled and knowledgeable ASE certified mechanics on staff has elevated the level of customer care. This dedicated expertise ensures that customers receive accurate diagnosis and guidance, reaffirming our commitment to excellence. Furthermore, I am pleased to share that the company has taken significant strides in enhancing the employee insurance coverage, making it more comprehensive and accessible to all staff members. This transformation not only reflects the company's genuine concern for its employees but also fosters a sense of security and well-being. As an employee who has experienced these positive changes, I am confident in recommending Advance Auto Parts to customers who seek a company that genuinely values its employees and prioritizes customer satisfaction. The company's remarkable transformation has been truly inspiring, and I am optimistic about its continued success in the future. I urge all customers to experience the revitalized journey with Advance Auto Parts and witness the positive changes firsthand.

Orders never ready for pick up

I recently had the pleasure of utilizing advanceautoparts.com for an online order and in-store pickup. While the convenience of ordering online and picking up in-store was fantastic, I encountered a bit of a snag upon arriving at the Mayaguez, Puerto Rico location. Unfortunately, my order wasn't ready at the time of my arrival, leaving me feeling frustrated and inconvenienced. As someone who relies on efficient service, I was disheartened by this experience. However, I must commend the courteous staff at the Mayaguez store for their understanding and assistance in rectifying the situation. Despite the initial hiccup, their willingness to resolve the issue left a positive impression on me. I sincerely hope that the management takes necessary steps to ensure that orders are consistently ready for pick up on time, as it would significantly enhance the overall customer experience. Despite this isolated incident, I believe in the brand and the quality of the products they offer. Advance Auto Parts has been my go-to for automotive needs, and I trust that they will address this concern to maintain their stellar reputation. I remain hopeful for improvement and look forward to continued seamless experiences with the brand in the future. Thank you for your attention to this matter.

This is a review of Advance Auto Parts…

Having been a customer of Advance Auto Parts, I feel compelled to share my experience with the community. Two years ago, I purchased a lifetime warranty alternator for my older Mercedes diesel. Unfortunately, the alternator failed to charge, leaving me in a rather inconvenient and distressing situation. After arranging an expensive tow and returning to the store, it was confirmed that the alternator was indeed faulty. However, to my dismay, Advance Auto Parts no longer had an alternator compatible with my vehicle in their system. I was subsequently issued a refund, but to my surprise, the funds were returned to a no longer valid card, failing to reach my new card number. Despite my repeated attempts to address this issue with the corporate office, I faced numerous challenges. Their customer support team informed me that it could take up to three months for the refund to process, a statement I found to be utterly perplexing in today's technologically advanced age. Frustrated and disillusioned by this experience, I found myself out of pocket for a "lifetime" alternator that had failed prematurely, only to be informed that I would need to purchase a replacement elsewhere. The situation was compounded by the fact that I had to spend an additional $200 on a new alternator from NAPA, further exacerbating my financial strain. In an attempt to rectify the situation, I sought the assistance of the manager at my bank, who confirmed that no transfers or returns had been received in the amount that Advance Auto Parts claimed to have refunded. Despite presenting this evidence to the corporate office, my concerns were largely disregarded. It became increasingly apparent that their priority was retaining my money, rather than upholding their commitment to customer satisfaction. This disappointing and disheartening ordeal prompted me to reevaluate my approach to sourcing auto parts, both for my personal vehicles and those of my customers. Consequently, I have transitioned to alternative suppliers, seeking reliability and accountability, attributes that were notably absent in my dealings with Advance Auto Parts. In closing, my experience with Advance Auto Parts has left a distinctly bitter taste. The lack of timely and effective resolution, coupled with the company's apparent indifference, has led me to reconsider my future business relationships. I trust that my narrative will serve as a cautionary tale, prompting others to exercise vigilance when navigating the realm of auto parts procurement.

What a horrific company Advance Auto is…

Transformed by a Reliable Partner: My Experience with Advance Auto Parts When I first encountered Advance Auto Parts, I, like many others, was skeptical. I had heard horror stories about warranty claims and questionable product origins. However, my misconception was quickly upended, and I found myself relying on Advance Auto Parts as a dependable ally in all matters automotive. Previously, I had encountered issues with parts made in Mexico. The lack of durability and the subsequent failure of these parts left me frustrated and out of pocket. Skepticism had taken hold, and my expectations were low when I stumbled upon Advance Auto Parts. Yet, the experience that unfolded was a revelation. The parts I procured from Advance Auto Parts not only exceeded my expectations but quickly earned my trust. Contrary to my earlier apprehensions, the products I acquired were of exceptional quality, offering reliability and longevity that I had not anticipated. The assurance of an enduring solution was a breath of fresh air in an industry rife with uncertainty. The aspect that truly set Advance Auto Parts apart was their unwavering support. Contrary to my previous encounters, where support was lacking, Advance Auto Parts went above and beyond. The Speed Perks program, often dismissed as a mere gimmick, turned out to be a game-changer. The benefits and rewards provided tangible value that further solidified my confidence in the brand. Addressing the concern of product origin, I found solace in the consistent performance of Advance Auto Parts' offerings. The skepticism that stemmed from past experiences dissipated as I witnessed the enduring quality of their products. It became evident that the reliability of their parts transcended geographical boundaries. My transformation from a skeptic to a loyal advocate was a direct result of the exceptional experiences I encountered with Advance Auto Parts. The unwavering quality of their products, backed by unparalleled support, has not only exceeded my expectations but also shattered my preconceived notions about the industry. My message to those who, like me, once harbored doubts, is to cast them aside and place your trust in Advance Auto Parts. The swift and effective resolution of my automotive needs, coupled with the reliability and support provided, has made a lasting impression. Advance Auto Parts has undoubtedly earned my loyalty, and I no longer perceive them as just another automotive retailer. They have become a reliable partner, consistently delivering on their promise of quality and support, and I wholeheartedly recommend them to anyone seeking a seamless automotive experience.

The Perfect Finish for My Ride: JDM Caliper Covers

When I decided to upgrade my car's appearance, I turned to advanceautoparts.com for JDM Caliper covers. The product I received was exactly what I was hoping for. The covers added a sleek and aggressive look to my vehicle, and I couldn't be happier with the result. While there's always room for improvement, I'm overall satisfied with the quality and aesthetics of the product. Thanks to advanceautoparts.com, my ride now has the perfect finishing touch it needed.

I have ordered break calliper I have…

After experiencing frustration with an online order, I stumbled upon this company and decided to give them a try. I was initially hesitant due to my previous negative encounter with a different provider. However, my experience with this company has been nothing short of exceptional. From the moment I placed my order for a break caliper, the customer service team went above and beyond to ensure a smooth and timely delivery. The communication was prompt and courteous, and I was pleasantly surprised by the level of care and attention I received. Not only did my package arrive on time, but the product itself exceeded my expectations. It was clear that this company takes pride in the quality of their offerings and values customer satisfaction above all else. I was truly impressed by their professionalism and dedication to providing an outstanding experience. I can confidently say that I have found my go-to provider for all my automotive needs. Thank you for restoring my faith in exceptional customer service. I highly recommend this company to anyone in search of reliable products and top-notch support.

Trustworthy Service and Expertise – Advance Auto Parts Delivered

I recently had an experience with Advance Auto Parts that truly impressed me. When my car refused to start, I immediately took it to my local store and had them check my battery and alternator. To my relief, they assured me that both were in perfect working condition. However, after leaving the store, I couldn't shake off the feeling that something else was amiss. I decided to seek a second opinion from a mechanic, and to my dismay, it turned out that the issue did indeed lie with the battery. Not only was I faced with an additional $30 for installation, which would have been complimentary at Advance Auto, but this situation mirrored my father's experience with the same store last year. Despite this, I am reminded of my multiple positive encounters with Advance Auto Parts prior to this incident, and I am confident in the expertise and dedication of their staff. While my recent experience left much to be desired, I believe that every business has its off days. I urge others to consider the numerous successful transactions I've had with Advance Auto Parts and give them the benefit of the doubt. I may have been disappointed, but I am not quick to dismiss the knowledge and assistance that I've received in the past.

Excellent Service from a Pro

I had the pleasure of visiting the Westchester, CA location of Advanced Auto Parts, and I cannot say enough good things about my experience. My father's 2001 Toyota 4Runner was experiencing start-up issues, so I brought it in for a checkup on the battery and alternator. Kelvin from the service department immediately impressed me with his excellent customer service. He swiftly grabbed a diagnosing device and accompanied me to the parking lot. Kelvin's knowledge and attention to detail were truly remarkable. He thoroughly checked both the battery and alternator, clearly explained the results, and efficiently had me back on the road in no time. The positive atmosphere and efficient layout of the store, since its transition from Pep Boys to Advanced Auto Parts, further enhanced my experience. The improved morale and focus on exceptional customer service were evident, and it made a world of difference during my visit. Kelvin's expertise and the overall positive environment have earned my trust and loyalty. I am beyond thrilled with the service I received and will undoubtedly be returning to this location for all my auto parts and maintenance needs. Thank you, Kelvin, and the team at Advanced Auto Parts for truly making my day and setting the bar for outstanding service.

Advanced Auto Parts does not honor warranties

My wifes battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wifes car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers. Diehard Gold batteries used to have a 6 year warranty and last 8 or more years. Times have changed. They are now no better than the lowest grade Walmart Chinese batteries for 1/4th the price. BEWARE GETTING A VICTIM OF CONSUMER FRAUD. I felt silly taking a battery to Rural King for the core charge that looked new. They have Johnson Controls make their batteries in the USA and they honor their warranties to keep customers.

DON’T BUY AT ADVANCED AUTO PARTS…

I found myself in a frustrating situation when I purchased sway bar links for my Dodge Grand Caravan at Advanced Auto Parts, only to have them fail in less than a month. When I reached out to the store about the warranty, I was met with resistance and inflexibility. The employee insisted that I physically bring in the faulty parts for inspection before they could be replaced. This posed a major inconvenience, as my car was already in the shop for repairs, and the mechanic would not hold off on the replacement process. The entire experience left me feeling taken advantage of, and I couldn't help but feel that the warranty process at Advanced Auto Parts was a complete scam. The lack of empathy and understanding from the staff only added to my disappointment. Fortunately, I discovered , and my entire perspective on customer service and warranties has been transformed. Not only were their sway bar links durable and reliable, but when I had a concern about the warranty, their team went above and beyond to accommodate my needs. Their understanding and willingness to work with me, especially during a stressful time with my vehicle, truly set them apart. I'm grateful to have found , a company that values its customers and stands behind its products with integrity. I highly recommend them to anyone in need of top-notch auto parts and exceptional service. Thank you for restoring my faith in quality products and customer care!

Turning Adversity into an Opportunity: My Unforgettable Experience at Advance Auto

I recently visited the Advance Auto branch in Winter Springs, and the experience left a lasting impression. Despite encountering some challenges, I couldn't be more grateful for the opportunity to share my story. Upon arrival, I encountered some issues with the sales representatives, which initially left me feeling frustrated. However, I believe that every challenge is an opportunity in disguise. I was determined to address the situation and make the most out of my visit. During my time at Advance Auto, I meticulously compared prices and products, only to realize that I had been overcharged for transmission fluid. This discovery, although disappointing, allowed me to delve deeper into the intricacies of the products I was purchasing. It was a learning experience that empowered me to become a more informed consumer. Furthermore, despite the initial misunderstandings, I chose to approach the situation with grace and understanding. I believe that empathy and patience can bridge any gap, and I was able to find common ground with the sales representatives. By maintaining a positive attitude, I was able to change the trajectory of my visit and, hopefully, positively influence the environment for future customers. In the end, my experience at Advance Auto taught me valuable lessons about perseverance and empathy. It's easy to dwell on the negatives, but by embracing challenges and approaching them with an open mind, we can transform any situation into a positive and enriching experience. I am grateful for the lessons learned and the personal growth I encountered during my visit. Thank you, Advance Auto, for the opportunity to turn adversity into an opportunity for growth.

Appalling service limited refund

I have been a loyal customer of Advance Auto Parts for years, but my recent experience has left me extremely disappointed. Despite following their online system and inputting my car's registration number, the parts still didn't fit when I tried to install them. What frustrated me the most was the response I received when I contacted their customer service. Instead of being understanding, the representative simply told me that I should have called to confirm the compatibility before placing my order. It felt like I was being blamed for their system's error, and it was truly disheartening. To make matters worse, when I returned the parts, I didn't receive a full refund. It felt like I was penalized for their mistake, and I was left feeling utterly disrespected. As someone who has relied on Advance Auto Parts for quality products and service, this experience was appalling and completely unacceptable. I hope that they take steps to improve their customer experience and provide more transparent information about product compatibility in the future.

I wanted to say how professional the…

A Memorable Experience at Advance Auto Parts in Pinellas Park, FL My recent visit to Advance Auto Parts at 6301 Park Blvd, Pinellas Park, FL, left me thoroughly impressed with the professionalism and exceptional service provided by the staff. From the moment I walked in, I was greeted with warmth and a genuine willingness to assist. Upon arrival, I was warmly welcomed by the manager, whose name unfortunately eludes me now, however, her outstanding service is etched in my memory. She went above and beyond to help me cross-reference an electrical part, a task I had failed to accomplish at other auto suppliers. Her willingness to go the extra mile truly set this store apart from the rest. The manager's in-depth knowledge and commitment to helping me find the right part was truly remarkable. She took the time to understand my needs, and her ability to successfully cross-reference the electrical part I required was both impressive and greatly appreciated. Her dedication to ensuring customer satisfaction was truly commendable. In addition to the exceptional manager, the entire staff exuded professionalism and knowledge. Their willingness to assist and their friendly demeanor created a welcoming environment that made my visit pleasant and productive. After experiencing such outstanding service, I am certain that I will be a returning customer. I highly anticipate the opportunity to once again deal with the exceptional manager who made my experience at Advance Auto Parts truly remarkable. In conclusion, the level of professionalism and dedication exhibited by the staff at Advance Auto Parts in Pinellas Park, FL, particularly by the manager, exceeded my expectations. I will undoubtedly recommend this store to friends and family, as the service I received was unparalleled. Thank you to the entire team for a memorable and fulfilling visit. I cannot express my gratitude enough and look forward to my next visit. 👍

Ordered parts on August 24 2022

I recently placed an order for parts and experienced a delay with the delivery. Despite being a bit frustrated, I appreciated the prompt email notification regarding the shipment. However, I encountered a hiccup when the tracking information showed no movement after two days. This left me feeling a little anxious, especially since I was anticipating a four-day shipment. To add to the delay, the package was not delivered as scheduled, and I had to endure an unexpected wait for its arrival. All in all, I felt a bit disappointed as I had expected a quicker delivery, considering the store's proximity to my location. Despite this hiccup, I must commend the team for their customer service. They were responsive and understanding, which helped alleviate some of my frustration. I hope that in the future, there will be improvements in the delivery process to ensure a smoother and more efficient experience for customers.

The Advance Auto Part warranty LIE

I had a completely different experience with Advance Auto Parts and their warranty. When I purchased a part with their Limited Lifetime Warranty, I wasn't sure what to expect. However, when I needed to utilize the warranty due to a manufacturing defect, I found their customer service to be exceptional. They honored the warranty without any hassle and were extremely helpful throughout the entire process. I understand that there may have been limitations for other customers, but I have to commend Advance Auto Parts for their transparency and commitment to upholding their warranty promise. In my case, the warranty coverage was exactly what I needed, and I was impressed by how smoothly the entire process went. I strongly believe that Advance Auto Parts stands behind their products and warranties. My experience was a positive one, and I wouldn't hesitate to recommend their products and warranties to anyone in need of auto parts. Thank you, Advance Auto Parts, for your outstanding customer service and for standing by your word.