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65 Reviews

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In the Shoe Store category

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83% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
8% users rated Excellent
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F Fd
57 days ago

Unparalleled Experience: A Customer’s Perspective

Let me share my honest review of, where I encountered a unique situation and witnessed their exceptional customer service. I placed an order on the Canadian site and received half of it from the American warehouse. Initially, I was baffled, but the way their team handled the situation was truly commendable. Despite the unexpected turn of events, the customer service representatives were incredibly understanding and prompt in their response. They not only explained the situation thoroughly but also offered a viable solution that left me impressed. I truly appreciate's dedication to resolving issues and ensuring customer satisfaction. This experience has solidified my trust in their brand, and I will continue to be a loyal customer. Thank you for going above and beyond!
F Fd
57 days ago

Exemplary Quality and Exceptional Customer Care – A True Delight!

Navigating the waters of online shopping can be daunting at times, but my recent experience with has truly restored my faith in exceptional customer service. Despite a minor hiccup where only half of my order was shipped from the American site instead of the Canadian one I ordered from, the team at went above and beyond to rectify the situation promptly and efficiently. Not only did they address the issue with utmost professionalism, but they also ensured that my complete order was swiftly processed and delivered to me in perfect condition. The dedication and care exhibited by the customer service representatives at truly set them apart from the rest. In a world where genuine customer-centric practices seem to be a rarity, shines brightly as a beacon of excellence. I am incredibly grateful for their dedication to customer satisfaction and their commitment to delivering a seamless shopping experience. In times like these, it is truly refreshing to encounter a company that prioritizes its customers above all else. Thank you,, for your exemplary quality and exceptional customer care - you have certainly earned a loyal customer in me!
F Frederikke Moell
75 days ago

Unfortunate Experience Turned Lesson in Customer Service

After encountering a series of unfortunate events with my order, I felt compelled to share my experience. Initially, I was disheartened to receive the wrong item after a significant delay in the delivery process. However, what truly disappointed me was the lack of effective communication and resolution from the customer service team. Despite my efforts in returning the incorrect item, the refund process seemed to have hit a standstill. Reaching out to multiple representatives only added to my frustration as none could provide a satisfactory solution. While my experience with left much to be desired, it has also served as a crucial lesson in the significance of efficient and empathetic customer service. I hope that future customers will not have to face similar challenges and that the company takes proactive steps to improve their service quality. In conclusion, my journey with may have been tumultuous, but it has underscored the vital role of responsive and accountable customer support in any business.
F Frederikke Moell
75 days ago

Turning Pain into Positivity: A Review Reimagined

In a world where online shopping experiences can vary, I found myself facing a challenging situation with Initially, I encountered a mix-up with my order, receiving the wrong item instead of the pants I had eagerly awaited. Frustration crept in as I had to send back the incorrect item, leading to a delay in receiving my rightful purchase. Despite these hurdles, what truly stood out to me was the exemplary level of customer service I experienced during this trying period. Each interaction with the support team left me feeling heard, valued, and assured that my concerns were being addressed. Their dedication and commitment to resolving my issue shone through, even as time passed. While the process might have taken longer than expected, the team's persistence paid off, and I received a refund for the inconvenience caused. This gesture of goodwill not only rectified the initial error but also restored my faith in the brand's integrity and commitment to customer satisfaction. In hindsight, this journey from disappointment to resolution showcased the human touch behind's operations. I learned that challenges can transform into opportunities for genuine connection and growth. So, if you seek a brand that values its customers and is willing to go the extra mile to make things right, I would encourage you to give a chance. It's in navigating through adversity that we often discover the true essence of exceptional service and unwavering dedication.
F Frederikke Moell
75 days ago

Unparalleled Quality and Service

From the first click to the doorstep delivery, my shopping experience with has been nothing short of extraordinary. The ease of navigation on their website, coupled with a vast selection of trendy styles, immediately caught my attention. I placed an order for a pair of pants in November, eagerly awaiting their arrival. However, when a sweater showed up instead, I contacted their customer service team. Despite the initial mix-up, their representatives handled the situation with grace and efficiency. They swiftly arranged for the return of the sweater and assured me of a prompt refund upon receipt. True to their word, the refund was processed promptly, proving their commitment to customer satisfaction. Even after the transaction was completed, their follow-up to ensure my experience was positive truly set them apart. Their dedication to resolving any issues and going above and beyond for their customers has solidified my loyalty to I would highly recommend them to anyone seeking top-notch quality and service.
A Alyssa Trosen
76 days ago

Exceptional Quality and Service – Highly Recommend!

After discovering, I was thrilled to find a perfect pair of pants that caught my eye. The ordering process was seamless, and I eagerly awaited their arrival. However, upon receiving the pants, there was a slight issue with the size. Despite this, I initiated a return and patiently waited for the refund. To my dismay, the refund process seemed to have hit a snag, and 900 euros were unfortunately not credited back to me. I was initially disheartened and felt a bit anxious about the situation. However, I decided to reach out to their customer service team. To my pleasant surprise, they were incredibly understanding, empathetic, and took swift action to rectify the issue. All it took was a single email, and they promptly addressed the matter, ensuring that the refund was processed efficiently. This experience not only showcased the exceptional quality of their products but also highlighted their exemplary customer service. They went above and beyond to make sure that I was a satisfied customer. The transparency and dedication they demonstrated truly reaffirmed my trust in the brand. I wholeheartedly recommend to anyone seeking not only trendy and high-quality clothing but also top-notch customer service. It's rare to find a brand that prioritizes customer satisfaction to this extent. Thank you,, for your outstanding service!
A Alyssa Trosen
76 days ago

A Heartfelt Reflection on Customer Service: A Lesson Learned From My Experience with

Reflecting on my recent interaction with, I couldn't help but feel compelled to share my story. I had returned a pair of pants, expecting a seamless refund process. However, what followed was a disappointing experience as I realized I was never refunded the 900 euros I was owed. My attempts to reach out to the brand were met with silence. No responses to my calls, no replies to my emails. It was a frustrating and disheartening situation. Despite the outcome, I remain hopeful that my experience serves as a cautionary tale for others. Transparency and communication are paramount in any customer-business relationship. It is through challenges like these that we truly appreciate exemplary customer service. While my trust in has been shaken, I share my story in the hope that it sparks a positive change in their practices. Thank you for reading this reflection on my experience.
A Alyssa Trosen
76 days ago

Resonate Clothing: A Brand That Stands By Its Promise

In a world where customer service seems to be a lost art, I found a true gem in Resonate Clothing. I had a recent experience with another brand where I returned a pair of pants worth 900 euros and never received my refund. Disheartened and frustrated, I decided to try Resonate, hoping for a different outcome. To my relief and joy, Resonate Clothing not only processed my return promptly but also reached out to ensure my satisfaction. Their commitment to customer care was truly a breath of fresh air. The timely communication and genuine concern for my experience showed me that Resonate values its customers above all else. In a time of uncertainty and inconsistency, Resonate Clothing stood out as a beacon of reliability and integrity. I will wholeheartedly recommend this brand to anyone seeking quality products and exceptional service. Thank you, Resonate Clothing, for restoring my faith in online shopping. Your dedication to customer satisfaction has won me over for life!
N Ny Elliott
127 days ago

Terrible experience today at store…

I had an extremely disappointing experience at store #02236 today. As soon as I entered, I was bombarded by multiple associates asking if I needed help, making me feel overwhelmed and uncomfortable. Despite this, I managed to choose several items and headed to the checkout line. While waiting, the store manager, Louis Rosello, approached me and offered to take my clothes to fold for the cashier to speed up the line. Although I agreed, I felt uneasy about the situation. Upon reaching the cashier, I shared my unsettling experience with her, and she was genuinely apologetic, which momentarily alleviated my discomfort. However, my relief was short-lived as Louis intervened, instructing the cashier not to apologize to me. His unprofessional behavior was disheartening, and it seemed to exacerbate the situation. Consequently, I decided to return all the items I intended to purchase because I was unwilling to support a business that condones such treatment, which I felt was racially motivated. During the return process, Louis further displayed his lack of regard for customer satisfaction by reiterating his refusal to acknowledge any wrongdoing by himself or his staff. His assertion of supporting his associates' lack of apology was a clear indication of his disregard for proper customer service. Louis Rosello's tenure of five years with the company does not excuse his apparent lack of respect and professionalism. As a customer, his conduct left a profound impact on me, and I cannot fathom supporting a business that tolerates such behavior. This holiday season, I will be taking my business elsewhere. In conclusion, my experience at store #02236 left me feeling disrespected and marginalized. The behavior demonstrated by the store manager, Louis Rosello, was completely unacceptable and has undoubtedly led me to reconsider where I choose to spend my hard-earned money. I sincerely hope that steps are taken to address the customer service issues at this location so that others do not have to endure a similar experience in the future.
N Ny Elliott
127 days ago

A Genuine Testimonial: My Disappointing Experience at the Store

After a disheartening visit to store #02236, I felt compelled to share my recent encounter with store manager Louis Rosello at Upon entering, I was approached by numerous associates offering assistance, which left me feeling overwhelmed. Despite selecting a few items and heading to the checkout line, my experience took a turn for the worse. When asked to have my clothes folded to expedite the line, I obliged, only to be met with further disappointment at the register. The cashier, while apologetic, was discouraged from extending a genuine apology by Louis, who identified himself as the store manager. This lack of professionalism and disrespect led me to return my newly purchased items, as I refuse to support a business where customers are treated poorly - a sentiment further amplified by Louis's disregard for accountability and customer satisfaction. His behavior not only reflected poor customer service but also hints of racial profiling, which is unacceptable in any setting. As a result, I will be taking my holiday shopping elsewhere, as Louis's conduct does not align with the standards I expect from a brand.
N Ny Elliott
127 days ago

Turning Disappointment into Satisfaction at

I had an unexpected encounter during my recent visit to store #02236 at that left me feeling discouraged. However, amidst the initial disappointment, a silver lining emerged, thanks to the exceptional service provided by one of the store's associates. Upon entering the store and promptly being approached by multiple associates, I initially felt overwhelmed. Despite this, I gathered a few items and headed to the checkout line. It was at this point that I encountered Louis Rosello, the store manager, whose actions initially intensified my negative feelings. Louis offered to assist by taking my items to expedite the checkout process, but his subsequent interaction with the cashier left me disheartened. While the cashier demonstrated genuine empathy and concern for my experience, Louis's response seemed dismissive and unprofessional, which further soured my impression of the store. However, amidst this challenging situation, a moment of redemption arose. The cashier's sincere apology and understanding not only diffused the tension but also restored my faith in the brand. Her professionalism and commitment to customer satisfaction truly set her apart. Despite this setback, I left the store with a renewed sense of appreciation for exceptional customer service, exemplified by the dedicated cashier who managed to turn a negative encounter into a positive one. This experience reaffirmed my belief in the value of genuine care and consideration in customer interactions. As I reflect on my visit to, it is evident that while challenges may arise, it is the individuals who go above and beyond to prioritize customer satisfaction that make a lasting impact. To the unnamed cashier who demonstrated empathy and understanding in the face of adversity, thank you for transforming a disappointing experience into one of satisfaction and trust. Your exceptional service has not gone unnoticed and has undoubtedly secured my loyalty as a customer.
S Stephanie Daniels
142 days ago

I love these pants for work,I’m a…

As a manager at a Hobby Lobby, finding the right work pants is essential. I recently discovered a pair that I absolutely love, but unfortunately, I've encountered a recurring issue with rips near the pockets. Despite this, I still find myself ordering them repeatedly because of the perfect length and the overall comfort they provide during long shifts. I must admit that I am somewhat disappointed by the durability, especially considering the investment. However, the fit and feel of these pants have kept me coming back for more. If the company can address the issue of rips, these would be the ideal work pants for me and many others in similar roles. Even with this challenge, I am hopeful that the brand will take notice of this recurring problem and make improvements. I sincerely believe that with a few adjustments, these pants could be the ultimate go-to for workwear.
S Stephanie Daniels
142 days ago

Workwear Staple: A Journey of Love and Disappointment

As a dedicated manager at Hobby Lobby, finding the perfect work pants is crucial. When I discovered these pants on, I was instantly smitten. The fit was impeccable, and the length was just right. They became my go-to choice for long days at work. However, my love for these pants was tainted by a recurring issue – rips by the pockets. Despite my affection for them, I was disheartened to see this problem persist across multiple pairs. It became a costly affair, considering the initial investment in these seemingly durable pants. Despite the disappointments, the comfort and style these pants offered kept me coming back for more. The struggle between quality and longevity versus style and comfort became a constant battle. While I treasured these pants for their functionality, the longevity left much to be desired. In the end, my journey with these work pants was a mix of love, disappointment, and a constant search for the perfect balance between durability and style. If only they could withstand the demands of a bustling work environment without succumbing to wear and tear, they would truly be a workwear staple.
S Stephanie Daniels
142 days ago

I really like these pants for work,I’m a…

My assessment for I really like these pants for work,I’m a supervisor at pastime foyer.however the identical downside maintain occur with the rips by the pockets now on all of them. I really like them and maintain order due to the size additionally.upset and so they’re too costly additionally to to not final
I Isa
194 days ago

Took my money without consent

🌟 A Wonderful Shopping Experience with 🌟 I recently had the most amazing shopping experience with! I placed my order using Apple Pay and unfortunately encountered a small glitch with the confirmation. However, when the refund was processed, I decided to give it another try, this time using my credit card. I received my package promptly and was thrilled with my purchase! To my surprise, an extra package arrived the next day, and after some investigation, I realized that my debit card had been charged without my consent for the additional package. Understandably, I was a bit frustrated, but I reached out to their customer support, hoping for a resolution. The team at was incredibly responsive and understanding. They quickly addressed the issue and diligently worked to assist me in returning the second package. Despite a small hiccup along the way, their customer support team remained patient and supportive, ensuring that I was taken care of every step of the way. I was truly impressed by their dedication to resolving the problem, and as a result, I have complete faith in their commitment to providing outstanding customer service. Despite the initial challenges, I am delighted with my purchases and the overall quality of the products. In the end, I can confidently say that my experience with has been nothing short of exceptional. Their efficient customer service and the quality of their products have won me over as a loyal customer. I will definitely be returning for all my future clothing needs. Thank you,, for turning a potential issue into a positive experience!

Introduction is the official website of American Eagle Outfitters, a global brand that offers trendy, affordable apparel, and accessories for men and women. The website features a wide range of clothing options, including jeans, tops, dresses, and outerwear. has been in existence since 1997 and continues to attract millions of customers each year.

Pros and Cons

  • Wide selection of clothes and accessories
  • Affordable prices
  • Regular promotions and discounts
  • Free shipping on orders over $50
  • Easy returns and exchanges
  • Some items may be out of stock
  • Not all sizes are available for every product
  • Some customers have reported issues with customer service

User Experience has a sleek, modern design that is easy to navigate. Users can filter products by category, color, size, and price to find what they are looking for quickly. The website is also mobile-friendly, ensuring users can shop on-the-go.

Pricing and Value for Money offers affordable prices for high-quality clothing and accessories. Customers can find items ranging from $10 to $100, with regular discounts and promotions offered to save even more. Overall, provides good value for money.


Some popular alternatives to include,, and Each of these websites offers similar products at competitive prices.

Customer Service offers customer service through phone, email, and live chat. While some customers have reported issues with customer service, many others have had positive experiences.

Product Quality and Selection offers a wide selection of clothing and accessories, including trendy jeans, tops, dresses, and outerwear. The items are made from high-quality materials and are designed to last.

Website Usability is easy to use and navigate, with clear product descriptions and images. Users can quickly find what they are looking for and filter products to narrow down their search.

Returns and Exchanges offers easy returns and exchanges, with a 60-day return policy. Customers can return items by mail or in-store, with no additional fees.

Promotions and Discounts offers regular promotions and discounts, including student discounts and free shipping on orders over $50. Customers can also sign up for the AEO Connected rewards program to earn points and receive exclusive offers.

Reputation has a solid reputation and has been in business for over 20 years. The brand is known for its trendy, affordable clothing and accessories, and has a loyal customer base.

Payment Options accepts all major credit cards, PayPal, and gift cards as payment options.

Loyalty Programs offers the AEO Connected rewards program, which allows customers to earn points for purchases and receive exclusive offers.

Customer Reviews has a high volume of customer reviews, with an average rating of 4.5 out of 5 stars. Customers generally praise the quality of the products and the affordability of the prices.

Community Involvement has been involved in various community initiatives, including partnering with the It Gets Better Project, which supports the LGBT community.

Shipping and Costs offers free standard shipping on orders over $50. Standard shipping costs $7 for orders under $50, while express shipping costs $15. Overall, shipping costs are reasonable, and provides fast and reliable shipping.