Users Voice for Ae

96% users rated Terrible
1% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Ae
Ae Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Jun 2019

Last updated by on 05 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 1.1 5 3.8 5 5
Dec 2022 1 5 5 5 5 2.2
Jan 2023 5 1.3 2.7 4.2 5 5
Feb 2023 1 5 3 5 5 1.3
Mar 2023 1 5 5 5 5 1.2
Line Chart for Rating of peer stores

ae.com

dhgate.com

banggood.com

everyplate.com

amazon.in

agoda.com

Detailed Ae Review by

Introduction

AE.com is the official website of American Eagle Outfitters, a global brand that offers trendy, affordable apparel, and accessories for men and women. The website features a wide range of clothing options, including jeans, tops, dresses, and outerwear. AE.com has been in existence since 1997 and continues to attract millions of customers each year.

Pros and Cons

Pros:
  • Wide selection of clothes and accessories
  • Affordable prices
  • Regular promotions and discounts
  • Free shipping on orders over $50
  • Easy returns and exchanges
Cons:
  • Some items may be out of stock
  • Not all sizes are available for every product
  • Some customers have reported issues with customer service

User Experience

AE.com has a sleek, modern design that is easy to navigate. Users can filter products by category, color, size, and price to find what they are looking for quickly. The website is also mobile-friendly, ensuring users can shop on-the-go.

Pricing and Value for Money

AE.com offers affordable prices for high-quality clothing and accessories. Customers can find items ranging from $10 to $100, with regular discounts and promotions offered to save even more. Overall, AE.com provides good value for money.

Alternatives

Some popular alternatives to AE.com include Gap.com, Levi.com, and UrbanOutfitters.com. Each of these websites offers similar products at competitive prices.

Customer Service

AE.com offers customer service through phone, email, and live chat. While some customers have reported issues with customer service, many others have had positive experiences.

Product Quality and Selection

AE.com offers a wide selection of clothing and accessories, including trendy jeans, tops, dresses, and outerwear. The items are made from high-quality materials and are designed to last.

Website Usability

AE.com is easy to use and navigate, with clear product descriptions and images. Users can quickly find what they are looking for and filter products to narrow down their search.

Returns and Exchanges

AE.com offers easy returns and exchanges, with a 60-day return policy. Customers can return items by mail or in-store, with no additional fees.

Promotions and Discounts

AE.com offers regular promotions and discounts, including student discounts and free shipping on orders over $50. Customers can also sign up for the AEO Connected rewards program to earn points and receive exclusive offers.

Reputation

AE.com has a solid reputation and has been in business for over 20 years. The brand is known for its trendy, affordable clothing and accessories, and has a loyal customer base.

Payment Options

AE.com accepts all major credit cards, PayPal, and gift cards as payment options.

Loyalty Programs

AE.com offers the AEO Connected rewards program, which allows customers to earn points for purchases and receive exclusive offers.

Customer Reviews

AE.com has a high volume of customer reviews, with an average rating of 4.5 out of 5 stars. Customers generally praise the quality of the products and the affordability of the prices.

Community Involvement

AE.com has been involved in various community initiatives, including partnering with the It Gets Better Project, which supports the LGBT community.

Shipping and Costs

AE.com offers free standard shipping on orders over $50. Standard shipping costs $7 for orders under $50, while express shipping costs $15. Overall, shipping costs are reasonable, and AE.com provides fast and reliable shipping.

Ae Recent User Reviews

User Rating

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Reviewer Name: Christina

Review Submission Date: 2023-01-24

Review Title: If you want your items go to the store order online and you most likely wont receive it. Horrible shipping
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Review Description: I thought it was just me with the shipping from AE. Absolutely horrible shipping 3 out of 4 packages they supposedly delivered I never recieved. I understand it's free shipping but I'd rather just pay so I atleast get my items. Please change shipping companies it's really frustrating and annoying to constantly have to try to track down your lost packages

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Reviewer Name: Alfie Brock

Review Submission Date: 2023-01-01

Review Title: American Eagle discriminates against…
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Review Description: American Eagle discriminates against short people. Try going into a store and finding "short" pants...they don't exist...but rest assured Xxxxl does..

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Reviewer Name: Shane

Review Submission Date: 2022-12-30

Review Title: I ordered some items on the 14.12.22…
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Review Description: I ordered some items on the 14.12.22 and I am still waiting for it to arrive 30.12.22, DHL are no use as they don't know were the package is located. AE customer service pointed me to DHL, and DHL pointed me to AE, so I am stuck in the middle!

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Reviewer Name: Paulina Vidaurre

Review Submission Date: 2022-11-06

Review Title: Worst service / you don't receive your items
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Review Description: The worst purchasing experience I have ever had online. My order did not arrive at all. It was supposed to arrive in 10 days and after 3 weeks it did not, I contacted customer service and they said I had to wait more. After 2 months waiting I wrote again asking for help and they did not bother to look into it, just process a refound. The items were a birthday present that I could not give. Worst customer service. Do not recommend to buy from there. They will just keep your money for 2 months, not send anything and process a refound afterwards.

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Reviewer Name: Adam Scott

Review Submission Date: 2022-10-20

Review Title: American Eagle Scam
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Review Description: Don't ever buy from them they took 95$ and i got no thing and they said they can't refund me ..worst experience ever .not recommended

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Reviewer Name: Nixia

Review Submission Date: 2022-10-02

Review Title: Dishonest and fraudulent advertising
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Review Description: Dishonest and fraudulent advertising. Overpriced pieces of clothing. They put a big sign outside the store saying buy 1 50% off but when you pay they say it's just certain jeans....when asked where it is, they could not even point the location if those discounted items. Very dishonest, baity and fraudulent!!! It's a scam!

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Reviewer Name: Michelle

Review Submission Date: 2022-09-06

Review Title: Save your receipts for AE defective merchandise
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Review Description: Daughter’s lounge pants pilled after 2nd wash. Need a receipt to return/exchange defective merchandise. Apparently, AE expects customers to save receipt as defective products are likely to happen. Talked to a manager in customer service today. Not shopping there again, a huge inconvenience!

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Reviewer Name: Sandy Kritson

Review Submission Date: 2022-08-30

Review Title: I didn't like that it takes so long to…
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Review Description: I didn't like that it takes so long to deliver

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Reviewer Name: wendy lung

Review Submission Date: 2022-08-12

Review Title: Poor customer service support and unable to provide order status update
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Review Description: Place order online and after 4 days and 3 calls, I could not get an update on my other. Online shows order has yet to ship. I received an email from AE stating the delay is out of their hands, carrier issue. How could that be. Very poor customer service support to no support.

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Reviewer Name: robert charles Hardy

Review Submission Date: 2022-07-28

Review Title: Ordered on the 13th July
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Review Description: Ordered on the 13th July, my goods cleared customs on the 22nd July. Try tracking through DHL and none of the information or tracking numbers work. Never had a parcel take so long ever. Have to wait another 15 days before they will class as lost. Not happy , I suppose I shoudl have read the reviews here first. I only bought here as I liked their items when i use to work in New York a few years ago. Lesson learnt.....